Chrysler Pacifica May Have Rearview Image Issues

Laguna Hill, CA – December 27, 2019 – Fiat Chrysler Automobiles is recalling certain 2018-2019 Pacifica vehicles. Some vehicles that feature a 8.4″ radio display, 360-degree surround view camera system and seat back video screens may display a rear view image for an entire drive cycle.

The potential number of vehicles affected 20,441.

The Defect

The defective radios were placed into vehicles during production from May 1, 2018 through May 23, 2019, at which point vehicle software was updated. As a result, the affected vehicles are not in compliance with S6.2.1 and S62.2, which states that rearview images will not be displayed after the end of the “backing event.” A “backing event” is defined by NHTSA as “an amount of time which starts when the vehicle’s direction selector is placed in reverse and ends… when the vehicle forward motion reaches a continuous duration of 10 seconds.” Because of the defect, affected vehicles rearview images may stay until the drive cycle ends, which can be longer than 10 seconds. An extended rearview image display may distract the driver and possibly cause a vehicle crash. 

According to Fiat Chrysler Automobiles, 100% of Pacifica vehicles that feature a 8.4″ radio display, 360-degree surround view camera system and seat back video screens carry the defect.

Timeline of Events

On August 12, 2019, Fiat Chrysler Automobiles US’s Engineering Department notified the Fiat Chrysler Automobiles US Vehicle Safety and Regulatory Compliance organization of a potential issue with rearview image display. In November 2019, the Vehicle Safety and Regulatory Compliance organization confirmed the defect. Soon after, Vehicle Safety and Regulatory Compliance determined the scope of vehicles that were potentially affected by the condition.

On December 5, 2019, Fiat Chrysler Automobiles US, based on information the Vehicle Safety and Regulatory Compliance organization, decided to conduct a voluntary safety recall of the affected vehicles. 

The Solution

Fiat Chrysler Automobiles will be conducting a voluntary safety recall that will most likely begin during the First Quarter of 2020. Owners can bring their recalled vehicles into a certified Fiat Chrysler dealer, who will be charged with flashing the suspect radios with updated software. Updated radio software should be able to return to its normal function after a “backing event.” Although the date is not determined, the recall will most likely begin January 31, 2020.

All affected customers will be reimbursed for the cost of repairs. Fiat Chrysler US is requesting that the owners of recalled vehicles send in their original receipt or other proof of payment as a form of confirmation. This process will allow the company to keep a consistent record.  

For more information on this or other recalls past or present, visit MotorSafety.org.

Sean ReyesChrysler Pacifica May Have Rearview Image Issues

Related Posts