Laguna Hills, CA – Aug. 21, 2019 – Daimler Vans USA seeks to recall a limited number of Mercedes-Benz Metris vehicles due to the fact that some of the 2019 models were sold without the correct operator’s manual. These booklets contain key vehicle performance and functionality instructions, which if not followed may ultimately risk drivers’ or passengers’ safety should they encounter a crash.
Unlike other recalls, which usually entails a repair of some kind, the those receiving notifications for the 2019 Mercedes-Benz Metris recall can simply stop by their local dealership to pick up the correct manual.
Daimler Vans is recalling two 2019 Mercedes-Benz Metris vans over concerns the automobiles were sent to dealerships sans the proper manual that details the various care instructions, according to documentation filed with the National Highway Traffic Safety Administration. Daimler Vans produces several different truck nameplates aside from luxury brand, including FUSO Freightliner, Western Start and BharatBenz. The Mercedes-Benz Metris has a booklet, but the company determined that a select number of those manufactured between Jan. 16 and March 29 contained an earlier version of the operator’s manual, as it has apparently been updated since the first one was produced.
The fact that the Metris van doesn’t include the right owner’s manual, of course, doesn’t pose an immediate threat to safety, but relying on the wrong information to address problems with the vehicle could lead to the improper operation of the car, thus raising the risk of a crash.
Timeline of Events
The quality control division of Daimler’s production plant learned in March that some of the Mercedes-Benz Metris cars delivered to dealerships had the wrong paperwork. Upon further review to confirm whether these initial reports were accurate, Daimler confirmed as much but also said that these incidents were highly isolated. More to the point, the problematic population was likely in the single digits.
Ultimately, Daimler determined July 17 that an official Mercedes-Benz recall was the best path forward after comparing the two versions of the owner’s manual and finding that the accurate one contained “necessary warnings that were not included in” the earlier manual issuing, as detailed in NHTSA’s Part 573 Safety Recall Report.
This isn’t the first recall for Daimler in 2019. In June, the company announced the recall of 253 commercial trucks related to an air brakes defect. All 2019 models, they included Freightliner 108SD, Business Class M2, 114SD, Cascadia, Western Star 5700, FCCC XCL, FCCC XCM, FCC XCR and FCCC XCS. Prior to that, Mercedes-Benz USA pulled close to 288,800 that contained defective air bags, part of the massive Takata air bag recall that involved tens of millions of automobiles. NHTSA puts the number at roughly 41.6 million vehicles and 56 million air bags.
As for the 2019 Mercedes-Benz Metris recall, the fix is simple. Daimler says it will replace the wrong informational package with the correct one free of charge. Owners may receive it in the mail subsequent to the notifications pertaining to this issue, which the automaker says will commence most likely in mid-September.
For more information on these and other new and previous recalls, visit MotorSafety.org. Enter your VIN to find out if you have a car that’s under recall notice and what to do if that’s indeed the case.