Mercedes recalls vehicles with defective fuse boxes

 

Jacksonville, Fla. – July 20, 2018 – Mercedes-Benz USA has recalled more than 1,700 vehicles potentially equipped with defective fuse boxes, according to documentation given to the National Highway Traffic Safety Administration. The campaign affects multiple models produced between Sept. 5, 2017, and Dec. 14, 2017, including:

  • 2018 Mercedes-Benz S 450 and S 450 4Matic sedans.
  • 2018 Mercedes-Benz S 560 and S 560 4Matic sedans.
  • 2018 Mercedes-Benz S 560 4Matic coupes.
  • 2018 Mercedes-Benz-Maybach S 560 4Matic sedans.
  • 2018 Mercedes-Benz-Maybach S 650 sedans.

The German automaker suspects just 1 percent of the recalled vehicles contain the defective parts.

The Defect

Affected models could contain pre-fuse boxes, installed in the trunk, whose internal power bars have not been properly secured. This may cause increased levels of electrical resistance and increase the risk of fire. These loose features may also come into contact during vehicle operation, leading to the sudden loss of key vehicle functions. Engine, instrument cluster and seat belt functionality could be inhibited.

The defect therefore poses a serious hazard to occupants. However, Daimler AG, Mercedes-Benz’s parent company, has yet to receive field reports connecting the defect to any accidents or injuries.

Timeline of Events

In October 2017, Daimler AG received a field report outlining an instance in which a vehicle owner was unable to start his vehicle. This prompted the automotive conglomerate to launch an internal inquiry and request parts from the model involved in the report for analysis. LEONI Wire Inc., the vendor that supplied the engine components used in the vehicle, reviewed the parts in November and determined that the pre-fuse box located in the trunk was missing the two nuts that secured its internal power bars.

Daimler AG initiated a root cause investigation the following month. By the start of 2018, the company had discovered that a defective torque station was to blame for the missing nuts.

Engineers for the conglomerate conducted additional tests to determine the impact of the defect. Concurrently, assembly specialists evaluated the problematic torque station to determine why an error had occurred.

In March 2018, these experts concluded that defective software was behind the torque station mishap. Over the next two months, Daimler AG reviewed the wiring harness assembly that secured the pre-fuse box and combed through assembly log to see how many vehicles could have left the factory with defective parts.

On June 15, 2018, Daimler AG reviewed all of the information related to the defect and decided to initiate a voluntary safety recall.

The Solution

Daimler AG will direct dealers to inspect and, if necessary, replace the pre-fuse boxes in affected vehicles free of charge, according to an NHTSA recall acknowledgement document. The organization intends to inform dealers of the forthcoming action Aug. 3, 2018, and reach out to customers via first-class mail Aug. 15, 2018. Owners in need of more immediate assistance can speak with Mercedes-Benz customer service representatives by calling (800) 367-6372.

They can also connect with the NHTSA directly through the agency’s Vehicle Safety Hotline at (888) 327-4236.

Sean ReyesMercedes recalls vehicles with defective fuse boxes

Mercedes-Benz recalls model year 2018 S class vehicles

Mercedes-Benz recalls model year 2018 S class vehicles

Mercedes-Benz USA (MBUSA) is recalling 1,701 model year 2018 Mercedes-Maybach S560s & S560 4Matics & Mercedes S450s 4Matic, S450, S560, S560 4Matics, and S560 Coupe 4Matics.

The electrical power bars inside the pre-fuse box in the trunk may not have been secured properly.

Failure to secure the power bars securely can cause higher electrical resistance increasing the risk of a fire. Additionally, an intermittent contact between the power bars could lead to a loss of vehicle functions…Read more on ConsumerAffairs.com

Sean ReyesMercedes-Benz recalls model year 2018 S class vehicles

9,700 Mercedes-Benz, Mercedes-AMG SUVs: Recall Alert

9,700 Mercedes-Benz, Mercedes-AMG SUVs: Recall Alert – May 18, 2018

The Problem: In certain driving conditions, if the oil level in the ACS reservoir is below the minimum level, the oil may foam and leak out of the vent holes in the reservoir cap, which in the presence of an ignition source can increase the risk of a fire.

The Fix: Dealers will correct the oil level as necessary and replace the reservoir sealing cap to prevent oil foam from leaking out for free… Read more on Cars.com

Sean Reyes9,700 Mercedes-Benz, Mercedes-AMG SUVs: Recall Alert

Mercedes recalls vehicles with defective headlamp components

Jacksonville, Fla. – Mercedes-Benz USA has recalled dozens of vehicles potentially equipped with defective headlamp assemblies, according to documentation submitted to the National Highway Transportation Safety Administration. The campaign affects multiple models produced between June 1, 2017, and June 20, 2017, including:
  • 2017 Mercedes-Benz E43 AMG sedans.
  • 2017 Mercedes-Benz E300 and E300 4Matic sedans.
  • 2017 Mercedes-Benz E400 wagons.
The British automaker suspects all of the vehicles referenced in the recall contain the defective parts.
The Defect
The models involved in this action could feature horizontal headlamp adjustment mechanisms that are outwardly accessible and therefore movable. In the event that owners purposely or inadvertently manipulate these fixtures, vehicle headlamps could become misaligned, reducing visibility and increasing the likelihood of an accident. However, Mercedes-Benz has yet to receive reports connecting the defect to any accidents or injuries.
In addition to posing a serious safety hazard to occupants, the defect violates Federal Motor Vehicle Safety Standard 108, Section 10, which states that “a optically aimable headlamp that has a lower beam must not have a horizontal adjustment mechanism.”
Timeline of Events
Mercedes-Benz on June 1, 2017, reorganized a number of production lines at one of its primary assembly facilities after quality assurance personnel discovered multiple vehicles with adjustable headlamps. During this time, the automaker also reworked all of the vehicles with defective headlamps. Engineers conducting regular quality control evaluations in March 2018 discovered that some of these models had not been addressed during the June 2017 corrective action. This revelation prompted Daimler AG, the automotive conglomerate that oversees the Mercedes-Benz brand, to launch a voluntary safety recall April 27, 2018.
The Solution
Mercedes-Benz will direct dealers to install sealing caps on the headlamps of affected models free of charge, according to an NHTSA recall acknowledgment document. The automaker plans to notify dealers in May 2018. Mercedes-Benz has yet to release an owner notification timetable. That said, the company does expect the recall to begin June 2018. Owners in need of more immediate assistance can contact Mercedes-Benz customer service at (800) 367-6372. They can also reach out to the NHTSA directly using the agency’s Vehicle Safety Hotline at (888) 327-4236.
Sean ReyesMercedes recalls vehicles with defective headlamp components

Mercedes-Benz recalls vehicles with defective front seatbacks

Jacksonville, Fla. – April 26, 2018 – Mercedes-Benz USA has recalled more than 3,000 vehicles potentially equipped with defective front seatback assemblies, according to documentation submitted to the National Highway Transportation Safety Administration. The campaign affects multiple models manufactured between April 11, 2017, and Aug. 11, 2017, including:
  • 2017-2018 Mercedes-Benz C43 AMG 4Matic coupes and cabriolets.
  • 2017-2018 Mercedes-Benz C63 AMG coupes, S coupes, cabriolets and S cabriolets.
  • 2017-2018 Mercedes-Benz C300 coupes, 4Matic coupes, cabriolets and 4Matic cabriolets.
  • 2018 Mercedes-Benz E400 coupes.
The German automaker is unsure just how many of the recalled vehicles contain the defective parts.
The Defect
Affected vehicles contain front seatback assemblies that may not lock properly. Consequently, items stored in these compartments could come loose during an accident, increasing the likelihood of occupant injury. However, Daimler AG, the automotive conglomerate that owns and operates Mercedes-Benz, has not yet received field reports linking the defect to any accidents or injuries.
Timeline of Events
DAG in May 2017 received a report from the Lear Corporation, the parts vendor responsible for providing the seatback assemblies, revealing that a number of shipped seatbacks included backrests from a subcontractor that did not meet minimum tolerance thresholds. This subcontractor launched an internal investigation in response, eventually determining, in May 2017, that a batch of defective levers prevented the backrests from locking properly and meeting tolerance standards. The subcontractor amended its processes to prevent further error one month later.
Around the same time, DAG put into place workflow changes and began reworking the seatback assemblies installed in unsold affected vehicles.
The automotive conglomerate in August 2017 initiated internal analysis to determine the impact of the defective seatback assemblies. Within five months, engineers concluded that a micro switch within the seat locking assembly would detect intolerance of the left locking mechanism and notify post-production personnel, who could easily fix the issue prior to shipment. However, the right locking mechanism did not prompt such a warning, meaning vehicles with defective seatbacks could slip through.
DAG leadership reviewed the matter on March 22, 2018, and decided to conduct a voluntary safety recall.
The Solution
DAG will direct dealers to inspect the seatback assemblies and, if necessary, replace the locking mechanisms free of charge, according to an NHTSA recall acknowledgement document.
The company plans to reach out to dealers this month and contact owners via first-class mail between May 25, 2018, and June 29, 2018. Owners in need of more immediate assistance can connect with DAG customer service personnel at (800) 367-6372. They can also reach out to the NHTSA directly using the agency’s toll-free Vehicle Safety Hotline at (888) 327-4236.
Sean ReyesMercedes-Benz recalls vehicles with defective front seatbacks

2018 Mercedes-Benz GLC, Mercedes-AMG GT, GLC: Recall Alert

Cars.com – April 11, 2018

2018 Mercedes-Benz GLC, Mercedes-AMG GT, GLC: Recall Alert

Vehicles Affected: Approximately 60 model-year 2018 Mercedes-Benz GLC300, GLC300 4Matic and GLC350e 4Matic SUVs, and model-year 2018 Mercedes-AMG GT and GT C sports cars and GLC43 4Matic SUVs

The Problem: The housing for the driver-side airbag inflator may have been made with defective steel. In the event of an airbag deployment, the defective steel may cause the inflator to improperly inflate the driver-side airbag and potentially rupture, which may result in serious injury or death in the event of a crash…

Read the entire article on the Cars.com website

Sean Reyes2018 Mercedes-Benz GLC, Mercedes-AMG GT, GLC: Recall Alert

2016-2019 Mercedes-Benz, Mercedes-AMG GLC: Recall Alert

Cars.com – March 26, 2018

2016-2019 Mercedes-Benz, Mercedes-AMG GLC: Recall Alert

Vehicles Affected: Approximately 121,800 model-year 2016-19 Mercedes-Benz GLC300 4Matic, model-year 2016-18 GLC300 and model-year 2018-19 GLC350e 4Matic SUVs; and model-year 2017-19 Mercedes-AMG GLC43 and model-year 2018 GLC63 4Matic SUVs

The Problem: The seat belt Latch plates that insert into the buckles for the outboard rear seats may retract into the interior paneling, preventing the occupants from being able to use the seat belts and increasing the risk of injury in a crash…

Read the entire article on the Cars.com website

Sean Reyes2016-2019 Mercedes-Benz, Mercedes-AMG GLC: Recall Alert

Mercedes recalls vehicles with defective air bags

 

Jacksonville, Fla. – Jan. 31, 2018 – Mercedes-Benz U.S.A has recalled approximately 10 vehicles believed to be equipped with defective occupant classification systems, according to documentation submitted to the National Highway Transportation Safety Administration. The campaign affects multiple models produced between Oct. 25, 2016 and Dec. 22, 2016, including:

  • 2017 Mercedes-Benz AMG GT and GT-S coupes.
  • 2017 Mercedes-Benz AMG GT and GT-C Roadsters.

The automaker suspects just 10 percent of the vehicles involved in the recall actually contain defective components.

The Defect

Models included in the action may include defective passenger-side occupant classification features that incorrectly activate or deactivate air bag deployment. This issue is the result of a design flaw that impedes communication between the seat and the occupant detection sensors. Additionally, a software error exacerbates the problem. The defect poses a serious hazard to passengers, as it could leave them vulnerable to impact during a collision or cause them injury due to the sudden and unexpected deployment of safety features. That said, Mercedes and its parent company Daimler AG have yet to receive reports connecting the defect to accidents or injuries.

Timeline of Events

In August 2016, Mercedes-Benz engineers conducted internal vehicle validation tests and discovered that the passenger-side occupant classification components were prone to malfunction. DAG immediately launched an investigation in response to these findings. The inquiry revealed numerous seat cushion design flaws, which directly affected the performance of the the occupant classification system.

DAG initiated additional tests in September. These uncovered new insights into the defective, including the fact that the geometry of the seat cover and the occupant classification module was affecting performance. In October, the automotive conglomerate developed and tested a new seat cushion design. The refreshed model proved effective. In November the new seat cushion model went into production. One month later, additional tests revealed that a software error was exacerbating the defect.

In January 2017, DAG engineers rolled out updated software, which was officially introduced to the production line the following month. Vehicles that had been assembled but not delivered received the updated seat cushions and software, along with those awaiting sale at dealerships. However, in October DAG discovered that not all of the affected models were updated as required earlier in the year. In November, quality assurance teams assessed the extent of the problem. One month later, the company decided that a serious safety risk was present and decided to conduct a voluntary safety recall.

The Solution

DAG has directed dealers to install the redesigned seat cushions and software in the vehicles named in the action. Mercedes-Benz service personnel will perform this work free of charge, according to a recall acknowledgement document submitted to the NHTSA. DAG intends to notify dealers and owners this month. Individuals affected by this recall who need more immediate assistance can contact Mercedes-Benz customer service at (877) 496-3691. They can also reach out the NHTSA directly using its toll-free Vehicle Safety Hotline at (888) 327-4236.

Sean ReyesMercedes recalls vehicles with defective air bags

Mercedes recalls vehicles with defective air bags

 

Jacksonville, Fla. – Jan. 31, 2018 – Mercedes-Benz U.S.A has recalled approximately 10 vehicles believed to be equipped with defective occupant classification systems, according to documentation submitted to the National Highway Transportation Safety Administration. The campaign affects multiple models produced between Oct. 25, 2016 and Dec. 22, 2016, including:

  • 2017 Mercedes-Benz AMG GT and GT-S coupes.
  • 2017 Mercedes-Benz AMG GT and GT-C Roadsters.

The automaker suspects just 10 percent of the vehicles involved in the recall actually contain defective components.

The Defect

Models included in the action may include defective passenger-side occupant classification features that incorrectly activate or deactivate air bag deployment. This issue is the result of a design flaw that impedes communication between the seat and the occupant detection sensors. Additionally, a software error exacerbates the problem. The defect poses a serious hazard to passengers, as it could leave them vulnerable to impact during a collision or cause them injury due to the sudden and unexpected deployment of safety features. That said, Mercedes and its parent company Daimler AG have yet to receive reports connecting the defect to accidents or injuries.

Timeline of Events

In August 2016, Mercedes-Benz engineers conducted internal vehicle validation tests and discovered that the passenger-side occupant classification components were prone to malfunction. DAG immediately launched an investigation in response to these findings. The inquiry revealed numerous seat cushion design flaws, which directly affected the performance of the the occupant classification system.

DAG initiated additional tests in September. These uncovered new insights into the defective, including the fact that the geometry of the seat cover and the occupant classification module was affecting performance. In October, the automotive conglomerate developed and tested a new seat cushion design. The refreshed model proved effective. In November the new seat cushion model went into production. One month later, additional tests revealed that a software error was exacerbating the defect.

In January 2017, DAG engineers rolled out updated software, which was officially introduced to the production line the following month. Vehicles that had been assembled but not delivered received the updated seat cushions and software, along with those awaiting sale at dealerships. However, in October DAG discovered that not all of the affected models were updated as required earlier in the year. In November, quality assurance teams assessed the extent of the problem. One month later, the company decided that a serious safety risk was present and decided to conduct a voluntary safety recall.

The Solution

DAG has directed dealers to install the redesigned seat cushions and software in the vehicles named in the action. Mercedes-Benz service personnel will perform this work free of charge, according to a recall acknowledgement document submitted to the NHTSA. DAG intends to notify dealers and owners this month. Individuals affected by this recall who need more immediate assistance can contact Mercedes-Benz customer service at (877) 496-3691. They can also reach out the NHTSA directly using its toll-free Vehicle Safety Hotline at (888) 327-4236.

adminMercedes recalls vehicles with defective air bags

Mercedes Recalls Vehicles with Faulty Locks [Video]

Hello, and welcome back to the recall blog.

Mercedes-Benz recently issued a recall for eighty seven hundred of its 4Matic and other light SUVs from the 2017 and 2018 model years.

The issue in question is that, in some cases, doors that may appear to be locked actually are not, potentially increasing the risk of injury or other mishaps.

About 1 percent of recalled vehicles are expected to be affected.

The defect comes from a faulty riveting parameter at a supplier, which produced affected vehicles between early January and early August 2017.

Owners are asked to bring their vehicles to a local Mercedes-Benz dealer, where their locks will be tested and replaced if necessary.

Thanks for watching, and be sure to check back soon for more recall news.

adminMercedes Recalls Vehicles with Faulty Locks [Video]