Mercedes-Benz Recalls Nearly 300,000 More 2010-2017 Vehicles for Takata Airbag Defects

 

Sandy Springs, Ga. – Feb. 28, 2019 – Mercedes-Benz USA, LLC (MBUSA) is recalling certain Coupe, Cabrio, 4Matic and RWD vehicles that were sold or every registered in “Zone A”, “Zone B” or “Zone C”.  A total of 288,779 units may be affected:

• 2010-2011 C300 vehicles
• 2010-2014 C300 4Matic, C350, C63 AMG and E350 Coupe vehicles
• 2010-2015 GLK350 4Matic and GLK350 RWD vehicles
• 2011-2014 C300 4Matic, C350, C63 AMG, E350 Cabrio, E350 Coupe, SLS AMG Coupe, and SLS AMG Cabrio vehicles
• 2011-2017 E550 Cabrio and E550 Coupe vehicles
• 2012-2014 C250, E350 4Matic Coupe and SLS AMG Cabrio vehicles
• 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe and C63 AMG Coupe vehicles
• 2013-2015 GLK250 BlueTec 4Matic vehicles
• 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe and GLK 350 vehicles
• 2015-2017 E400 4Matic Coupe, E400 Cabrio and E400 Coupe vehicles

The Defect

According to the NHTSA Safety Report filed on January 9th, non-desiccated ammonium nitrate was used in the air bag inflators in the passenger side air bags of these vehicles. The inflator, if deployed in a degraded state, can explode, with its debris potentially striking any occupants and leading to injury or death.

The issues with these Takata air bags have been well documented, and this latest Mercedes-Benz announcement is part of a massive worldwide recall of vehicles with Takata air bags, deployed in segments, with vehicles at highest risk being recalled first. The potential for rupture can be affected by climates that are extreme in regard to heat and humidity, particularly in the southern U.S. states and territories.

Degradation speed may also be affected by other factors, including the specific environment in which a vehicle is kept and operated, the individual inflator and propellant configuration, and manufacturing variability from facility to facility. The common thread is the inflators housed in the Takata airbags and installed in the passenger side of the front of the car.

While the NHTSA has determined that all Takata air bags with this defect will eventually become dangerous, the defect is not considered high-risk until degradation occurs, which can take years even in climates with temperature cycling and absolute humidity. All manufacturers have agreed to comply with the recall in stages to allow new air bag supplies to be manufactured and distributed to dealers.

Timeline of Events

On Jan. 2, 2019, Takata filed another Defect Information Report with NHTSA according to the previous schedule in the May 4, 2016 Amendment to the Coordinated Remedy Order, announcing a defect in some of the subject inflators. Daimler AG (“DAG”), the parent company of Mercedes-Benz, has not been made aware of any confirmed field incidents with the subject Takata PSPI-2 inflators in their vehicles.

Nonetheless, based on the information provided and the long term investigation and subsequent recalls, and out of an abundance of caution, DAG is voluntarily conducting a recall of the vehicles equipped with the subject Takata PSPI-2 inflators in zones A, B, and C in the United States and its territories, in accordance with the 3rd Amendment to the Consent Order and as previously planned in conjunction with Takata and the NHTSA.

The Solution

Mercedes-Benz is in the process of notifying owners . An interim letter was mailed between Feb. 1 and March 8, and a second letter will be sent when parts are available. Authorized dealers will then replace the passenger-side front air bag modules in the potentially affected Mercedes-Benz vehicles, at no cost. In the cases of owners who have already addressed this defect by paying out of their own pocket, Mercedes-Benz will provide notice regarding reimbursement to owners in the customer letter.

Owners may contact MBUSA customer service at 1-800-367-6372. Owners may also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. The NHTSA Campaign Number for these recalls is 19V010000.

Sean ReyesMercedes-Benz Recalls Nearly 300,000 More 2010-2017 Vehicles for Takata Airbag Defects

Daimler Recalls More Than 200,000 Mercedes-Benz Vehicles for Airbag Issue

Laguna Hills, CA – Dec. 24, 2018 – Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 Cabriolet, Coupe, 4Matic, Plug-In Hybrid and AMG vehicles equipped with Audio 20 head units and automatic child seat recognition due to issues with passenger side airbag protection. The potential number of units affected is 104,663.

The Defect

According to the NHTSA Recall Safety Report, Daimler AG, the manufacturer of Mercedes-Benz vehicles, has determined that certain C-Class and GLC vehicles (205 and 253 platforms) which have been equipped with Audio 20 head units and automatic child seat recognition, could have a potential safety risk.

Due to a signal logic error, the status of the passenger side airbags may display incorrectly in the center console, resulting in the user failing to be informed correctly about the actual activation status of the passenger side airbags. A potential false passenger classification could increase the risk of injury for the passenger in case of a crash, and with an incorrect activation status shown, the user will not be warned to correct the situation for maximum safety.

If the passenger air bag is incorrectly displayed as ‘ON’ when it is not, both the driver and the front seat passenger may be unaware that the air bag will not deploy in the event of a crash, increasing their risk of injury. While there is a chance that the customer may be made aware of the issue by an incorrect display of the passenger airbag status (such as both on and off lights glowing), in other cases the customer will not receive an advance warning due to the nature of issue (the incorrect light glowing).

Timeline of Events

In late February 2018, DAG launched initial investigations based on an isolated field report which described a condition in which both the airbag off and on light were displayed at the same time. In March 2018, a second vehicle showed similar symptoms in the field, and was requested by DAG for further analysis. By late April 2018, these analyses indicated that there was a potential signal logic error between the seat mat, the head unit, and the display in the center console on the second vehicle. In May 2018, subsequent analyses were begun in an attempt to identify a possible root cause for the error.

In June and July 2018, analyses results pointed to a potential timing issue of the head unit. In August 2018, DAG and the supplier performed further testing, and the potential for both lights to be displayed at the same time, and also an incorrect light to be displayed, was confirmed. In September 2018, the potential consequences of an incorrect display of the passenger airbag status were analyzed, and in October 2018, a plant action was launched to rework first, all affected vehicles within reach of the plant at that time, and second, to rework potentially affected vehicles in the field as they were identified. In November 2018, DAG determined that the possibility of a potential safety risk existing could not be definitively ruled out and issued the recall. A change of the head unit software ensured that this issue could no longer occur from October 12, 2018, onwards.

The Solution

MBUSA will notify owners, and dealers will update the audio head unit software, free of charge. All involved vehicles remain covered under the new vehicle warranty. The recall is expected to begin January 2, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. Owners may also call the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153). The NHTSA Campaign Number for this recall is 18V-838.

Sean ReyesDaimler Recalls More Than 200,000 Mercedes-Benz Vehicles for Airbag Issue

Mercedes-Benz Recalls More Than 6,000 Vehicles for Faulty Steering Rack Locknut

Laguna Hills, CA – December 24, 2018 – Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2015-2019 Coupe and Cabrio vehicles due to a faulty nut in the steering rack. The potential number of units affected is 6,162.

The Defect

According to the NHTSA Recall Safety Report, Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, determined that on certain vehicles with rear-wheel drive, a locknut in the steering rack might have internal material cracks. Additionally, six vehicles were identified as having been previously repaired using the affected locknut. In the unlikely event that such a locknut was installed in the affected vehicle population, large lateral forces, such as those encountered by impacting a curb during maneuvering or parking, could cause the locknut to break. This could also cause the steering to become fixed in a static position, which would increase the risk of a crash.

Timeline of Events

In February 2018, the supplier of the steering rack informed DAG about instances of broken locknuts in the supplier’s production process. Subsequently, DAG launched investigations of this issue together with the supplier. It was determined that the material of a certain batch of locknuts might have internal cracks due to a process deviation at a sub-supplier, and it was concluded that locknuts exhibiting this issue would be identified in the production process of the supplier by the installed quality inspections and application of defined loads and forces to the steering racks in the production process. These conclusions were confirmed by additional high-stress load testing of potentially affected locknuts.

After this investigation was completed, DAG determined in March 2018 that no safety relevance for this issue existed, as all potentially affected locknuts or steering racks would be identified in the supplier’s production process. However, in June 2018, DAG was informed about an instance of a fixed steering assembly during unloading of a new vehicle at a dealer in Asia. The steering rack of this vehicle was shipped to the supplier for investigation and in mid-July 2018 a broken locknut was identified as the root cause. Subsequently, the investigation of the aforementioned issue was re-opened in order to clarify why the locknut was not identified as faulty during the production process of the supplier.

Between August and September 2018, it was concluded that the locknut in question had internal cracks in the material, thus making it impossible for those cracks to be detected by the installed quality inspections at the supplier. Until then, it was assumed that all cracks would be visible on the surface and thus be detectable by the installed magnetic particle testing. Furthermore, it was concluded that the existing conformity-of-production tests that apply defined forces to each steering rack might not in every case lead to a detection of an affected locknut in the supplier’s production process.

In October 2018, further testing was carried out to analyze the forces potentially occurring during vehicle operation as well as the speeds and driving situations under which such forces might occur. It was concluded that a breakage of an affected locknut would only occur under maximum forces acting on the steering rack. Such forces typically appear in case of contact with the curb during parking or maneuvering of the vehicle. These driving situations usually occur at low speeds. At the same time, the range of potentially affected vehicles was determined by analyzing logistics documents of the complete supply chain.

In November 2018, DAG determined that a potential safety risk cannot be ruled out, and voluntarily issued a recall.

The Solution

As a precautionary measure an authorized Mercedes-Benz dealer will replace the steering rack on the affected vehicles. The steering racks to be installed in the scope of the recall contain locknuts which meet production specifications. MBUSA does not plan to provide notice about pre-notice reimbursement to owners since all involved vehicles remain covered under the new vehicle warranty. The recall is expected to begin January 25, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. Owners may also call the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153). The NHTSA Campaign Number for this recall is 18V-850.

Sean ReyesMercedes-Benz Recalls More Than 6,000 Vehicles for Faulty Steering Rack Locknut

Mercedes-Benz Recalls Station Wagons for Improperly Mounted Spoiler

Laguna Hills, CA – December 24, 2018 – Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 Mercedes-Benz E450 4Matic Wagon and E63S AMG Wagon vehicles due to an incorrectly mounted spoiler. The potential number of units affected is 16.

The Defect

According to the NHTSA Recall Safety Report, due to a deviation in the production process, the tailgate spoiler might not have been mounted according to current production specification. The affected vehicles have a tailgate mounted spoiler that may not be properly attached and therefore could detach while driving at high speeds with no warning to the driver. If the tailgate mounted spoiler detaches while driving, it can become a road hazard, increasing the risk of a crash.

Timeline of Events

At the end of October 2018, DAG launched initial investigations based on an individual field report from outside the U.S. in which a customer allegedly experienced the subject condition outlined above. No third-party damages or personal injuries were reported. The parts of the affected vehicle were analyzed and indicated an incorrect mounting of the tailgate spoiler.

In November 2018, further analysis determined that due to a deviation in the production process the tailgate spoiler might not have been mounted according to current production specification. Further investigations were performed to analyze potential impacts and to determine which vehicles might potentially be affected. DAG then determined that a potential safety risk could not be ruled out.

The Solution

MBUSA will notify owners, and dealers will inspect and correct the mounting of the spoiler, as necessary, free of charge. The recall is expected to begin December 19, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2018120002. Owners may also call the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153). The NHTSA Campaign Number for this recall is 18V-849.

Sean ReyesMercedes-Benz Recalls Station Wagons for Improperly Mounted Spoiler

Mercedes-Benz Recalls More Than 5,000 Vehicles for Seatbelt Issue

Laguna Hills, CA – December 18, 2018 – Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 4Matic, Cabriolet, Coupe, AMG and Mercedes-Mayback vehicles for incorrect detection of seatbelt fasten status. Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain vehicles, the switches in seatbelt buckles might not have been manufactured according to specifications. The potential number of units affected is 5,433.

The Defect

According to the NHTSA Recall Safety Report, a correctly fastened seatbelt could be erroneously detected as unfastened. In this case neither the electric (PRE-SAFE®-function) nor the pyrotechnic tensioning would be activated in the event of a crash, and the full effect of the restraint system would be impaired. This could significantly increase the risk of injury for occupants in the event of a crash. If a vehicle exhibits the recall condition described, the customer may be made aware of the issue by a warning tone and a seat belt warning lamp in the instrument cluster.

Timeline of Events

In August 2018, DAG launched initial investigations based on a single incident reported from its production plant regarding a vehicle exhibiting the described issue during an end of line test. Subsequently, DAG and the responsible supplier’s joint analysis identified a deviation in the production of the switch inside the seatbelt buckle as the root cause.

In October 2018, DAG reviewed logistics documents together with the relevant suppliers and sub-suppliers to determine which potentially affected batches of seatbelt buckles had been delivered to DAG. Based on the results, potentially affected vehicles were identified, and the voluntary recall was issued.

The Solution

As a precautionary measure an authorized Mercedes-Benz dealer will replace the relevant seatbelt buckles in the affected vehicles. MBUSA will notify owners, and dealers will replace the seat belt buckles, free of charge. An interim letter will be mailed beginning January 25, 2019 to notify owners of the issue. A second letter will be mailed once remedy parts are available. Owners may contact MBUSA customer service at 1-800-367-6372.Owners may also call the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153). The NHTSA Campaign Number for this recall is 18V-839.

Sean ReyesMercedes-Benz Recalls More Than 5,000 Vehicles for Seatbelt Issue

Mercedes-Benz Recalls 7 Vehicles for Potential Power Steering Malfunction

Laguna Hills, CA – December 18, 2018 – Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 GLC300 vehicles due to a potential issue with power steering. Daimler AG (“DAG”) has determined that on certain Model Year (“MY”) GLCClass vehicles (253 platforms), an internal sensor within the electric power steering unit might not meet specifications due to a production deviation at a supplier. The potential number of units affected is seven.

The Defect

According to the NHTSA Recall Safety Report, an internal sensor within the electric power steering unit may fail, deactivating the power steering assist. If the sensor were to fail while driving, the position of the electronic motor within the power steering unit would no longer be detected, resulting in a deactivation of the power steering support. This would increase the risk of a crash. The customer will be made aware of a deactivation of the power steering support by a warning message in the instrument cluster.

Timeline of Events

In August 2018, DAG launched initial investigations based on a declaration of a supplier regarding potential deviations of certain power steering units, and immediately initiated a plant campaign. In September 2018, further investigations were carried out in conjunction with the supplier to analyze the failure mode within the production at the supplier.

In October 2018, DAG and the supplier co-reviewed logistics documents to determine which steering assemblies might potentially be affected, and further analyses were completed to identify potentially affected vehicles. In November 2018, DAG determined that there was potential failure of the magnetic sensor, and that a potential safety risk could not be ruled out and made the decision to issue a voluntary recall for affected vehicles.

The Solution

MBUSA will notify owners, and dealers will replace the steering unit, free of charge. An interim letter will be mailed beginning January 25, 2019 to notify owners of the issue. A second letter will be mailed once remedy parts are available. Owners may contact MBUSA customer service at 1-800-367-6372. Owners may also call the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153). The NHTSA Campaign Number for this recall is 18V-840.

Sean ReyesMercedes-Benz Recalls 7 Vehicles for Potential Power Steering Malfunction

Mercedes-Benz recalls model year 2019 vehicles with powertrain issue

Mercedes-Benz recalls model year 2019 vehicles with powertrain issue

Mercedes-Benz USA (MBUSA) is recalling 119 model year 2019 Mercedes-Benz C300s, C300 4Matics, C300 4Matic Cabrios, C300 4Matic Coupes, C300 Coupes, C300 Cabrios, C43 AMGs, C43 AMG Cabrios, C43 AMG Coupes, CLS450s, CLS450 4Matics, CLS53 AMG 4Matics, E53 AMG 4Matics, E450 4Matics, E450 4Matic Coupes, E53 AMG 4Matic Coupes, G550s, and G63 AMGs.

The Central Powertrain Controller (CPC) control unit could reset while driving, possibly causing an engine stall, posing a crash risk…Read more on ConsumerAffairs.com

Sean ReyesMercedes-Benz recalls model year 2019 vehicles with powertrain issue

Mercedes Benz Recalls More Than Four Thousand Vehicles for Incorrect Battery Covers

Laguna Hills, CA – October 31, 2018 – Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 Mercedes-Benz C300 4Matic Coupe, C300 4Matic Cabrio, E300, E300 4Matic, C300, C300 4Matic, C300 Coupe and C300 Cabrio vehicles. A documentation error may have resulted in a potentially incorrect battery cover to be installed on the starter battery. This recall affects 4,073 vehicles.

The Defect

According to the NHTSA Recall Safety Report, Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain 2018 C-Class (205 platform) and E-Class vehicles (213 platform) vehicles, an incorrect cover for the starter battery could have been installed. The incorrect cover may not have the required geometry to provide protection for live electrical components.

Since the cover for the starter battery may not cover the live positive electrical wire, in certain crashes, the vehicle’s strut brace may deform and short circuit the battery. If the battery is shorted, on-board electrical system might not be able to support post-crash functions (such as emergency door unlocking from the outside by an emergency responder, or activation of hazard warning lamps). Unlocking and opening of the doors from the inside is not affected. A short circuit could also lead to an increased risk of fire.

Timeline of Events

DAG’s initial investigations were based on a report from the production plant in September 2018, regarding the installation of wrong positive pole covers for the starter battery. In October 2017, a documentation error following a design change was identified as the root cause of the installation of an incorrect starter battery cover, and the range of potentially affected vehicles was identified by the end of 2018.

Multiple analyses were performed to evaluate possible consequences of the faulty installation, revealing that an incorrect battery cover might not provide the necessary covering for a live electrical cable on the battery. Several standard crash test scenarios were analyzed in detail, and it was determined that in specific crash situations with a heavy deformation of the brace strut, the strut might contact the electrical cable on the starter battery, increasing fire risk. The voluntary recall was ordered at in October 2018.

The Solution

As a precautionary measure an authorized Mercedes-Benz dealer will replace the positive pole cover on the affected vehicles, free of charge. MBUSA will notify owners by mail. The recall is expected to begin November 23, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. Owners may also call the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153). The NHTSA Campaign Number for this recall is 18V- 725.

Sean ReyesMercedes Benz Recalls More Than Four Thousand Vehicles for Incorrect Battery Covers

2018 Mercedes-Benz C-Class, E-Class: Recall Alert

2018 Mercedes-Benz C-Class, E-Class: Recall Alert

Sean Reyes2018 Mercedes-Benz C-Class, E-Class: Recall Alert

Mercedes Benz Recalls an Additional Nearly 4,000 Vehicles for Seat Belt Issues

Laguna Hills, CA – October 26, 2018 – Mercedes-Benz USA, LLC. (MBUSA) is recalling roughly four thousand 2016-2018 Mercedes-Benz GLC300 and GLC300 4Matic, 2018 GLC350e and GLC63 AMG 4Matic and 2017-2018 GLC43 AMG 4Matic vehicles due to seat belts which can become unusable due to a missing element. This is in addition to over 100,000 vehicles recalled for the same issue in March of 2018.

The Defect

According to the NHTSA Recall Safety Report, an error during production led to felt strips not having been applied between the C-pillar and rear side paneling according to current production specification.   The outboard rear seats’ seat belt latch plates, which are intended to insert into the buckles, may retract into the interior paneling, becoming inaccessible and preventing vehicle occupants from being able to use them. The probability of occurrence is generally low, but if a rear seat passenger does not fasten the seatbelt, there is an increased risk of injury in the event of a crash.

Timeline of Events

In the beginning of February 2018, DAG launched an inquiry into two complaints of customers about the seat belt issue. The subsequent investigations showed that the described defect was reproducible under specific conditions, and that a geometrical design of the paneling parts was the root cause of the problem. The range of vehicles was examined for potential safety concerns, in early March 2018, DAG recalled 116,000 vehicles under recall notice 18V177. The current recall relates to an additional 4,079 vehicles identified in early September that also may not have had the necessary felt strips installed during the production process.

The Solution

MBUSA will notify owners, and dealers will install felt strips between the C-pillar and rear side paneling, free of charge. The recall is expected to begin November 2, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2018100002. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153). The NHTSA Campaign Number for this recall is 18V683000.

Sean ReyesMercedes Benz Recalls an Additional Nearly 4,000 Vehicles for Seat Belt Issues