Mercedes-Benz Recalls 7 Vehicles for Potential Power Steering Malfunction

Laguna Hills, CA – December 18, 2018 – Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 GLC300 vehicles due to a potential issue with power steering. Daimler AG (“DAG”) has determined that on certain Model Year (“MY”) GLCClass vehicles (253 platforms), an internal sensor within the electric power steering unit might not meet specifications due to a production deviation at a supplier. The potential number of units affected is seven.

The Defect

According to the NHTSA Recall Safety Report, an internal sensor within the electric power steering unit may fail, deactivating the power steering assist. If the sensor were to fail while driving, the position of the electronic motor within the power steering unit would no longer be detected, resulting in a deactivation of the power steering support. This would increase the risk of a crash. The customer will be made aware of a deactivation of the power steering support by a warning message in the instrument cluster.

Timeline of Events

In August 2018, DAG launched initial investigations based on a declaration of a supplier regarding potential deviations of certain power steering units, and immediately initiated a plant campaign. In September 2018, further investigations were carried out in conjunction with the supplier to analyze the failure mode within the production at the supplier.

In October 2018, DAG and the supplier co-reviewed logistics documents to determine which steering assemblies might potentially be affected, and further analyses were completed to identify potentially affected vehicles. In November 2018, DAG determined that there was potential failure of the magnetic sensor, and that a potential safety risk could not be ruled out and made the decision to issue a voluntary recall for affected vehicles.

The Solution

MBUSA will notify owners, and dealers will replace the steering unit, free of charge. An interim letter will be mailed beginning January 25, 2019 to notify owners of the issue. A second letter will be mailed once remedy parts are available. Owners may contact MBUSA customer service at 1-800-367-6372. Owners may also call the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153). The NHTSA Campaign Number for this recall is 18V-840.

Sean ReyesMercedes-Benz Recalls 7 Vehicles for Potential Power Steering Malfunction

Mercedes Benz Recalls More Than Four Thousand Vehicles for Incorrect Battery Covers

Laguna Hills, CA – October 31, 2018 – Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 Mercedes-Benz C300 4Matic Coupe, C300 4Matic Cabrio, E300, E300 4Matic, C300, C300 4Matic, C300 Coupe and C300 Cabrio vehicles. A documentation error may have resulted in a potentially incorrect battery cover to be installed on the starter battery. This recall affects 4,073 vehicles.

The Defect

According to the NHTSA Recall Safety Report, Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain 2018 C-Class (205 platform) and E-Class vehicles (213 platform) vehicles, an incorrect cover for the starter battery could have been installed. The incorrect cover may not have the required geometry to provide protection for live electrical components.

Since the cover for the starter battery may not cover the live positive electrical wire, in certain crashes, the vehicle’s strut brace may deform and short circuit the battery. If the battery is shorted, on-board electrical system might not be able to support post-crash functions (such as emergency door unlocking from the outside by an emergency responder, or activation of hazard warning lamps). Unlocking and opening of the doors from the inside is not affected. A short circuit could also lead to an increased risk of fire.

Timeline of Events

DAG’s initial investigations were based on a report from the production plant in September 2018, regarding the installation of wrong positive pole covers for the starter battery. In October 2017, a documentation error following a design change was identified as the root cause of the installation of an incorrect starter battery cover, and the range of potentially affected vehicles was identified by the end of 2018.

Multiple analyses were performed to evaluate possible consequences of the faulty installation, revealing that an incorrect battery cover might not provide the necessary covering for a live electrical cable on the battery. Several standard crash test scenarios were analyzed in detail, and it was determined that in specific crash situations with a heavy deformation of the brace strut, the strut might contact the electrical cable on the starter battery, increasing fire risk. The voluntary recall was ordered at in October 2018.

The Solution

As a precautionary measure an authorized Mercedes-Benz dealer will replace the positive pole cover on the affected vehicles, free of charge. MBUSA will notify owners by mail. The recall is expected to begin November 23, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. Owners may also call the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153). The NHTSA Campaign Number for this recall is 18V- 725.

Sean ReyesMercedes Benz Recalls More Than Four Thousand Vehicles for Incorrect Battery Covers

Mercedes Benz Recalls an Additional Nearly 4,000 Vehicles for Seat Belt Issues

Laguna Hills, CA – October 26, 2018 – Mercedes-Benz USA, LLC. (MBUSA) is recalling roughly four thousand 2016-2018 Mercedes-Benz GLC300 and GLC300 4Matic, 2018 GLC350e and GLC63 AMG 4Matic and 2017-2018 GLC43 AMG 4Matic vehicles due to seat belts which can become unusable due to a missing element. This is in addition to over 100,000 vehicles recalled for the same issue in March of 2018.

The Defect

According to the NHTSA Recall Safety Report, an error during production led to felt strips not having been applied between the C-pillar and rear side paneling according to current production specification.   The outboard rear seats’ seat belt latch plates, which are intended to insert into the buckles, may retract into the interior paneling, becoming inaccessible and preventing vehicle occupants from being able to use them. The probability of occurrence is generally low, but if a rear seat passenger does not fasten the seatbelt, there is an increased risk of injury in the event of a crash.

Timeline of Events

In the beginning of February 2018, DAG launched an inquiry into two complaints of customers about the seat belt issue. The subsequent investigations showed that the described defect was reproducible under specific conditions, and that a geometrical design of the paneling parts was the root cause of the problem. The range of vehicles was examined for potential safety concerns, in early March 2018, DAG recalled 116,000 vehicles under recall notice 18V177. The current recall relates to an additional 4,079 vehicles identified in early September that also may not have had the necessary felt strips installed during the production process.

The Solution

MBUSA will notify owners, and dealers will install felt strips between the C-pillar and rear side paneling, free of charge. The recall is expected to begin November 2, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2018100002. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153). The NHTSA Campaign Number for this recall is 18V683000.

Sean ReyesMercedes Benz Recalls an Additional Nearly 4,000 Vehicles for Seat Belt Issues

Mercedes-Benz Recalls Nearly 400 Sedans for Rear Window Defect

Laguna Hills, CA – October 4, 2018 – Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 Mercedes-Benz C300, C300 4MATIC, C63 AMG, and C63S AMG vehicles due to incorrect bonding of the rear window.

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2018 C-Class (205 platform) vehicles, the bonding of the rear window might not meet current production specification. This defect was caused by an error during production, during which the rear window bonding activator may not have been applied correctly.

The recall is thought to potentially have occurred in just 387 vehicles, which has been determined through production records. Vehicles not affected by the recall have correct rear window bonding.

The Defect

Incorrect bonding of the rear window may lead to decreased long-term adhesion of the rear window. As a result, the rear window could loosen and detach from the vehicle, creating a road hazard and increase the risk of a crash for following traffic.

Timeline of Events

In mid-June 2018 DAG conducted initial investigations based on previous findings in the assembly plant. The investigation determined there had been an error during rear window installation, resulting in a potential incomplete rear window bonding process.

Further investigation determined that the glass activator on the rear window was not applied as required, and further analysis performed in July 2018 determined that the missing glass activator could impact the long-term adhesion of the rear window.

In August 2018 the range of potentially affected vehicles was identified, and in September 2018 DAG determined that the potential safety risk could not be ruled out and issued a voluntary recall.

The Solution

MBUSA will notify owners, and an authorized Mercedes-Benz dealer will rework the rear window bonding as a precautionary, free of charge. MBUSA does not plan to provide notice about pre-notice reimbursement to owners since all involved vehicles remain covered under the new vehicle warranty.

The recall is expected to begin November 2, 2018. Owners may contact MBUSA customer service at 1-800-367-6372.Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153). The assigned NHTSA Recall Number is 18V-608.

Sean ReyesMercedes-Benz Recalls Nearly 400 Sedans for Rear Window Defect

2018 Mercedes-Benz, Mercedes-AMG C-Class: Recall Alert

2018 Mercedes-Benz, Mercedes-AMG C-Class: Recall Alert

Sean Reyes2018 Mercedes-Benz, Mercedes-AMG C-Class: Recall Alert

Mercedes-Benz Recalls 22 Vehicles for Front Passenger Seat Adjustment Issues

Laguna Hills, CA – October 3, 2018 – Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 Mercedes-Benz E63S AMG 4MATIC vehicles. Daimler AG, (“DAG”) the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017 E-Class AMG (213 platform) vehicles, the adjustment range of the front passenger seat might not be limited correctly, which allows it to be adjusted beyond its intended limit.

The recall is believed to only affect 22 individual units, according to a recall population that was determined through production records. Vehicles not affected by this recall will have seats with sufficient mechanical limitation and correct seat software calibration.

The Defect

According to the NHTSA Safety Recall Report, due to an insufficient design of the front passenger seat mechanical limits and seating software calibration, the adjustment range on affected vehicles was not limited to meet current production specifications.

This defect can lead to the occupant load for certain seating positions on the front passenger seat being increased, leading to an higher risk of potential injury for the front passenger during a crash.

Timeline of Events

In December 2016, DAG launched an initial investigation based on the failure of internal certification crash tests in the development phase. This investigation indicated an incorrect limitation of the front passenger seat adjustment range as the root cause of the test failure, and further analysis was initiated.

The necessary front passenger seat updates and changes in the seat control unit software to correctly limit the seat travel were subsequently defined, and in February 2017 the introduction of an updated seat control unit software was implemented. Furthermore, in March 2017 the passenger seat design as updated with the addition of a mechanical adjustment range limitation.

Vehicles produced before installation of mechanical adjustment range limitation were slated to be reworked during vehicle production or in the vehicle preparation center prior to sale, but in July 2018 it was determined through routine monitoring that reworking to correct this issue was not completed for all vehicles in the vehicle preparation center.

As a result, a range of 22 units were confirmed to be in the hands of drivers, with the range of potentially affected vehicles in the field being determined in August 2018. At the beginning of September 2018 DAG determined that a potential safety risk could not be ruled out and voluntarily announced a recall for the 22 units to allow reworking to be completed.

The Solution

As a precautionary measure an authorized Mercedes-Benz dealer will check the adjustment range of the passenger seat on the affected vehicles, and, if needed, install the mechanical adjustment range limitation or update the seat control unit software respectively. This process will be free of charge to the vehicle owner as these units are still under new vehicle warranty.

The recall is expected to begin October 19, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153). The NHTSA Campaign Recall Number is 18V-609.

Sean ReyesMercedes-Benz Recalls 22 Vehicles for Front Passenger Seat Adjustment Issues

Mercedes Benz Recalls More Than 4,700 Vehicles for Incorrect Turn Signal Light Color

 

Lilburn, Georgia – September 26, 2018 – Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 GLC300 4MATIC Coupe, GLC300, GLC300 4MATIC, GLC350e 4MATIC, GLC43 AMG 4MATIC Coupe, and GLC43 AMG 4MATIC vehicles equipped with LED headlights.

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2018 GLC-Class (253 platform) vehicles, equipped with LED headlamps, the front turn signal lights may be pink/violet in color.

The recall covers over 4,700 vehicles, with an estimated 10% being subject to the defect. The front turn signals may have an incorrect color of pink or violet, thus failing to comply with the requirements of Federal Motor Vehicle Safety Standard.

The Defect

According to the NHTSA Safety Recall Report, although the function of the turn indicators is not affected, legal requirements may not be met. Turn signals that are the wrong color may not be as easily recognized by other drivers, increasing the risk of a crash. Owners may notice the unusual color when unlocking or locking their vehicle doors, which can cause the lights to flash.

Timeline of Events

In March 2018 DAG initiated initial investigations based on a single vehicle detected in the production plant, and subsequently, in April 2018, DAG and the headlamp supplier analyzed the exemplar headlamp.

In May 2018 it was determined that a production deviation at the supplier resulted in damaged LED phosphor layers and by June 2018 the supplier had determined the potentially affected batches of headlamps

In July and August 2018 DAG determined the potentially affected vehicles equipped with the suspect headlamps, and in early September 2018 DAG determined that a potential non-compliance of subject vehicles with legal light colors could not be excluded. The recall is voluntary, and the issue was corrected on the manufacturing line for all vehicles produced after the defect was discovered.

The Solution

As a precautionary measure, an authorized Mercedes-Benz dealer will check the color of the turn signal on the affected LED headlamps, and replace the LED module, if necessary.
MBUSA will not provide notice about pre-notice reimbursement to owners since all involved vehicles remain covered under the new vehicle warranty, and the replacement will be done free of charge.

The recall is expected to begin November 9, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153). The NHTSA Number for this recall is 18V-610.

Sean ReyesMercedes Benz Recalls More Than 4,700 Vehicles for Incorrect Turn Signal Light Color