Mercedes-Benz Recalls | Page 5

Mercedes-Benz recalls cars for fly-away sunroofs

April 12, 2021 Rebecca Rand Mercedes-Benz Recalls

Jacksonville, FL – March 20, 2022 – Mercedes Benz has remedied 1,856 coupe models including the 2015-2020 C300 and 2016-2020 GLC300 dealing with panoramic sunroof problems. None of these models have been deemed unreachable as well none were removed from the recall. In total Mercedes remedied the sunroof problems in one group all during 2021.

Jacksonville, FL – April 12, 2021 – Daimler AG (NASDAQ:DDAIF)– which owns the Mercedes-Benz brand – has recalled 15,096 vehicles whose sunroofs could fly off while the car is in motion, creating a road hazard. The recall includes 76 models that have previously had the sunroof repaired:

2017-2020 Mercedes Benz C300 Coupe
2017-2020 Mercedes-Benz C43 Coupe AMG
2017-2020 Mercedes-Benz C43 AMG
2015-2020 Mercedes-Benz C300
2016-2018 Mercedes-Benz C350e
2016-2018 Mercedes-Benz CLA45 Coupe AMG
2015 Mercedes-Benz S65 AMG
2015-2019 Mercedes-Benz C63 AMG
2016 Mercedes-Benz C450
2015-2016 Mercedes-Benz GLA45 AMG
2016-2020 Mercedes Benz GLC300
2017-2019 Mercedes-Benz GLC43 AMG
2017-2019 Mercedes Coupe AMG GLE43
2016 Mercedes Coupe GLE450

For a complete list, please visit the following page.

The affected component is called the “Cover OSR” and has multiple part numbers, including A1177800022 and A1567801200.

Recall summary

The sunroof in these vehicles is bonded to the car with a front roof panel that is adjacent to the windshield. Dealers did not attach the panel to the car correctly during a prior repair, making the panel and sunroof prone to falling off the vehicle while it is moving. Back in 2017, Mercedes recalled thousands of vehicles, including the GLC 300 with a similar sunroof issue.

The National Highway Transportation Safety Administration (NHTSA) has received seven complaints concerning the “the detachment” of the panel while driving.

Complaints

A driver of a C-class vehicle complained last year that the sunroof no longer closed and was shaking and rattling, creating a potential “safety issue during a possible rollover.” Another said that his or her car got wet after a piece of sunroof “flew off.”

Warning signs

Before the panel detaches, the driver may notice “excessive wind noises in the area of the sunroof while driving” or notice that the panel is partially separated from the vehicle.

Risks

The flyaway roofs pose a safety risk to the driver and other motorists, who may crash as they try to avoid the debris or if the panel hits them. You can read more about the dangers of road debris in our recent article about Land Rover’s fly-away spoiler recall.

The repair

Mercedes-Benz dealers will replace the front roof panel with a new one, using the correct process and chemicals to adhere it to the car. Owners who already paid to have their roof panels re-attached may be eligible for reimbursement. More information about when and how to seek repairs will be sent out to owners in the week of May 14.

Is your vehicle part of this recall?

Over 15,000 vehicles are included in this Mercedes Benz recall. To see if your car is one of them, use MotorSafety’s free vehicle lookup tool.

Mercedes-Benz recalls vehicles due to defective tires

March 10, 2021 Ken Boyd Mercedes-Benz Recalls

Jacksonville, FL – March 10, 2021 – Daimler AG – known as Mercedes-Benz – (NASDAQ:DDAIF) is recalling 2,529 vehicles because of defective tires. The defect may cause the driver to lose control of the vehicle, increasing the risk of a crash. The recall includes 2018 Mercedes GLE350 luxury cars, 2018 GLE43 AMG crossovers and 2018 GLE400 vehicles that operate with tires made by auto parts manufacturer Continental.

Recall summary

This recall is caused by defective tires that were reported to the National Highway Traffic Safety Administration (NHTSA) by Continental in February. Due to a “process deviation,” the sidewall of the tire may break, causing a “sudden air loss” in the tire. The break may also cause the tire tread – which is the part that comes in contact with the road– to separate from the tire. This is very dangerous as it may result in the driver losing control of the car, especially when moving at a high speed.

Warning signs

Drivers may notice visible tread wear on the tire, a bulge in the tread area or experience excessive vibrations in the vehicle.

Risks

If the driver loses control, the vehicle may crash into other vehicles, into an object or hit a pedestrian. The occupants of vehicles and pedestrians may be injured. The risks increase if the tire failure occurs at high speeds.

Other Mercedes recalls

The 2018 GLE 350 luxury car has had recalls for wheels, brakes and other issues. For example, the model was recently amongst 1.4 million Mercedes-Benz cars recalled because it may potentially lead first responders to the wrong place when the car occupants need assistance after a crash. The issue was caused by a “disruption in the car’s power supply,” as reported.

Older GLE 350 model years were recently part of a recall involving over 40,000 luxury SUVs due to faulty stability control software. A software error may result in these vehicles jerking to a side while trying to avoid a crash, ironically increasing the possibility of a collision.

The repair

To fix the issue, dealers will inspect the tires and replace them as needed. The repair is free of charge. The recall is slated to begin April 27, 2021.

Is your vehicle part of this recall?

Over 2,500 vehicles are included in this Mercedes-Benz recall. To see if your car is one of them, use MotorSafety’s free vehicle lookup tool.

Mercedes-Benz recalls luxury SUVs due to faulty stability control software

March 3, 2021 Aleksandra Snesareva Mercedes-Benz Recalls

Jacksonville, FL – March 3, 2021 – Daimler AG (OTCMKTS:DDAIF) – known as Mercedes-Benz – has recalled 41,838 luxury SUVs due to a possibility that these vehicles may unexpectedly jerk to one side during quick movements, increasing the risk of a crash. The problem is caused by an issue with the cars’ electronic stability control software, which helps drivers maintain control of the vehicle.

The recall includes 2020 and 2021 Mercedes GLE- and GLS-class cars, including the following models:

2020-2021 Mercedes GLE350
2020-2021 Mercedes GLE450
2020 Mercedes GLE580
2020 Mercedes GLE450
2020 Mercedes GLS580

Recall summary

These vehicles operate with an Electronic Stability Control system (ESP), which “ensures that the car moves in the direction it wants to go”, as reported. Due to a software error, if the driver needs to quickly change direction – when trying, for example, to avoid a crash – the ESP may jolt the vehicle to the side. This makes the crash more likely to occur.

Other Mercedes recalls

This is the second Mercedes-Benz recall since last year concerning the ESP software. In July, over 5,000 high-performance AMG vehicles were recalled for a similar issue.

In February, 2020 Mercedes GLE 450 SUVs were among cars recalled for a backup light issue. The light would stay on continuously, even after the drivers shifted out of reverse. In December 2019, a single 2020 Mercedes Benz GLE450 4matic vehicle needed to be taken in for repair for insufficient padding on some of the headrests.

Risks

Getting pulled to a side can result in a crash which may hurt the occupants of the car, other drivers and pedestrians. Due to the nature of the defect, the driver will not be alerted to the problem in advance.

Repair

Dealers will perform a free software update on the ESP to fix the issue. The recall will start on April 13.

Is your car part of this recall?

Over 40,000 vehicles are part of this Mercedes-Benz recall. To see if your car is one of them, use MotorSafety’s free vehicle lookup tool.

Mercedes-Benz recalls 1.4 million vehicles that may call emergency services to wrong place

February 18, 2021 Rebecca Rand Mercedes-Benz Recalls

Jacksonville, FL – February 18, 2021 – Daimler AG (OTCMKTS:DDAIF) – which owns the Mercedes-Benz brand – has recalled 1,376,603 vehicles that may call emergency services to the wrong location if the vehicle crashes. The recall spans 83 models of 2016-2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class and G-Class vehicles. It includes some of the following:

2016-2018 Mercedes-Benz CLA class 250
2019-2020 Mercedes-Benz A220
2020 Mercedes-Benz AMG A35
2017-2021 Mercedes-Benz AMG C43
2017-2020 Mercedes-Benz AMG C63
2020-2021 Mercedes-Benz AMG CLA35
2017-2021 Mercedes-Benz AMG CLA45

You can see the complete list of vehicles here.

A separate recall has been issued for the same problem in Mercedes-Benz vans in the following models:

2016 Mercedes-Benz Metris
2017 Mercedes-Benz Metris
2018 Mercedes-Benz Metris
2019 Mercedes-Benz Metris
2020 Mercedes-Benz Metris
2019-2020 Mercedes-Benz Sprinter 1500
2019-2020 Mercedes-Benz Sprinter 2500
2019-2020 Mercedes-Benz Sprinter 3500
2019-2020 Mercedes-Benz Sprinter 4500

Recall summary

The recall concerns the vehicles’ emergency call system, or “eCall,” which activates after a crash. The system, which can trigger automatically in a crash or at the push of a button, shares the car’s GPS location information with emergency services so that they know where to send help. If the car’s power supply is disrupted during a crash, the recalled vehicles may send the wrong location to emergency services.

Risks

Sending the wrong information to emergency services will delay help to crash victims, who, according to the Part 573 safety recall report Mercedes submitted to the government, would have no idea that first responders were dispatched somewhere else. This can increase the risk of injury or death.

The repair

Owners will receive a free software update from Mercedes-Benz. “Mercedes Me” subscribers will receive the update remotely. Customers without this subscription will be notified by mail that an update will be streamed to their car remotely unless they wish to opt out. In that case, a Mercedes-Benz dealer can install the update in-person.

Is your vehicle part of this recall?

Over a million vehicles are included in this Mercedes-Benz recall. To see if your car is one of them, use MotorSafety’s free vehicle lookup tool.

Mercedes-Benz recalls GLE-class SUVs with confusing backup light

February 17, 2021 Rebecca Rand Mercedes-Benz Recalls

Jacksonville, FL – February 17, 2021 – Daimler AG (OTCMKTS:DDAIF) – which owns the Mercedes-Benz brand – is recalling 8,186 SUVs whose left-side backup light may stay on continuously, potentially confusing pedestrians and other drivers and increasing the risk of a crash. The recall concerns a part called “control unit” (part number A1679000414) and includes:

2020 Mercedes-Benz GLE350 SUVs
2020 Mercedes-Benz GLE 450 SUVs

Recall summary

The 2020 Mercedes GLE 350 and GLE450 recall concerns the SUV’s left backup light, which illuminates when the vehicle is put in reverse. This light may stay on after the SUV is shifted out of reverse. This could confuse other drivers and pedestrians, increasing the risk of a crash.

The lights on the SUV are controlled by a small computer, or “control unit”. The control unit’s circuit board may not be able to withstand the SUV’s vibrations due to a “process deviation” during manufacturing. This causes the control unit to malfunction and keep the backup light on.

The repair

Mercedes-Benz dealers will replace the malfunctioning control unit for free. Notifications with more information will be sent out to owners on April 6, 2021.

Is your vehicle part of this recall?

Over 8,000 vehicles are included in this Mercedes-Benz recall. To see if your SUV is one of them, use MotorSafety’s free vehicle lookup tool.

Mercedes-Benz vehicles recalled for front seat belt issue

February 12, 2021 Ken Boyd Mercedes-Benz Recalls

Jacksonville, FL – February 12, 2021 – Daimler AG (OTCMKTS:DDAIF), the owner of the Mercedes-Benz brand has remedied issues in 21.343 vehicles including the 2017-2021 c300 and 2017-2020 c43 that were dealing with front seat belts problems. Additionally, 0 of these Mercedes-Benz models have been categorized as unreachable and 0 have been removed from the recall. Four groups of these 2017-2021 c300 and 2017-2020 c43 dealing with front seat belt issues that may not fully retract were remedied in 2021 and two groups were remedied in 2022.

Jacksonville, FL – February 12, 2021 – Daimler AG (OTCMKTS:DDAIF), the owner of the Mercedes-Benz brand, has recalled 24,550 vehicles with front seat belts that may not retract as designed. If the seat belt does not fully retract, occupants may become frustrated and not wear it, increasing the risk of injury during a crash. The recall includes:

2017-2021 Mercedes Benz C300 sedans
2017-2020 Mercedes Benz C43 AMG sedans
2017-2020 Mercedes Benz C63 AMG sedans

Recall summary

When the seat belt is unlocked, its webbing should fully retract into the stowed position. In recalled vehicles, a design flaw prevents the front seat belt retractor from operating properly.

If the seat belt does not fully retract, a person in the front seat may skip wearing it, increasing the risk of injury in the event of a crash.

Risks

Airbags do not provide sufficient protection for occupants who are not wearing seat belts. If an occupant does not wear a seat belt and is thrown from the vehicle in a crash, the risk of death is high. Passengers may be injured within the car during an accident, if not secured by a seat belt. To read more about this issue, please visit our recent article about another Mercedes-Benz seat belt recall.

Mercedes AMG C63 and 2019 C300 recalls

The 2019 Mercedes C300 was among the cars recalled over two years ago because of the potential to lose power and access to essential functions post-crash.

In July of last year, Daimler recalled eight models of its high-performance AMG vehicles, including the 2019-2020 AMG C63 for issues with software that aids in steering and braking.

The repair

To fix the issue, dealers will inspect the front seat belts to determine if the retraction function is working properly and make adjustments to correct the issue. The repair is free of charge. The recall is expected to begin March 23, 2021.

Is your vehicle part of this recall?

Over 24,500 vehicles are included in this Mercedes Benz recall. To see if your car is one of them, use MotorSafety’s free vehicle lookup tool.

Daimler recalls Sprinter vans due to parking brake issue

January 21, 2021 Ken Boyd Mercedes-Benz Recalls

Sandy Springs, GA – January 21, 2021– Daimler AG (OTCMKTS:DDAIF) –known as Mercedes-Benz – has recalled 9,094 vans, due to an issue with leaking brake fluid in these vehicles that are all equipped with electrical parking brake (EPB) systems. The malfunction may change how the brake pedal operates, increasing the risk of a crash. The recall includes:

2019-2020 Freightliner Sprinter 1500
2019-2020 Freightliner Sprinter 2500
2019-2020 Freightliner Sprinter 3500
2019-2020 Freightliner Sprinter 4500
2019-2020 Mercedes-Benz Sprinter 1500
2019-2020 Mercedes-Benz Sprinter 2500
2019-2020 Mercedes-Benz Sprinter 3500
2019-2020 Mercedes-Benz Sprinter 4500

Recall summary

The problem in this Mercedes-Benz recall involves the rear brake calipers in vehicles that have an EPB, which allows for the activation of parking brakes with a push of a button.

Brake calipers clamp the wheels to slow the vehicle down when brakes are applied. When the EPB is used often, the rear brake calipers may leak brake fluid into the EPB. Then, to replace the lost brake fluid, air may enter the hydraulic brake system, which is used to stop the car.

Because of the leak and introduction of air, the driver may have to press the brake pedal much farther towards the floor to get the car to slow down or stop. The driver may be alerted to the presence of the leak if the brake pedal is gradually becoming “softer.”

Risks

If the leaking-fluid problem is not fixed, the vehicle may not respond quickly enough when the driver presses the brake pedal. This may increase the risk of a crash.

The National Highway Traffic Safety Administration (NHTSA) lists 22 recalls for the 2019 Mercedes-Benz Sprinter 1500. The 2020 Mercedes Benz Sprinter passenger vans and Freightliner Sprinter vehicles were recalled in August of 2020 because they did not meet standards for Electronic Stability Control Systems.

The repair

Daimler Vans is in the process of devising a remedy for the brake problem. When the manufacturer is ready to perform repairs, customers will receive a final owner notification letter. Daimler Vans expects the recall to begin January 25, 2021, but no date has been set to begin repairs.

Is your vehicle part of this recall?

Over 9,000 vehicles are included in this Mercedes-Benz recall. To see if your car is one of them, use MotorSafety’s free vehicle lookup tool.

Mercedes GLE-class SUVs recalled for faulty seat belt design

December 7, 2020 Ken Boyd Mercedes-Benz Recalls

Pleasanton, CA – December 4, 2020 – Daimler AG (OTCMKTS:DDAIF) has recalled 55,326 Mercedes vehicles, due to an issue with the middle seat belt buckle. The seat belt buckle may be pushed down below the seat cushion if the buckle is fastened using only one hand. A passenger who cannot access a seatbelt and rides unrestrained is at a greater risk of injury. This Mercedes-Benz recall includes:

2021 Mercedes-AMG GLE53 SUVs
2021 Mercedes-AMG GLE63 SUVs
2020 Mercedes- Benz GLE580 SUVs
2020 – 2021 Mercedes-Benz GLE350 SUVs
2020 – 2021 Mercedes-Benz GLE450 SUVs

Recall summary

The middle seat in the second row is designed with a double-buckle configuration. The design of the seat belt buckle and the seat cushion may cause the buckle to be pushed down into a gap below the seat cushion. This issue may occur when the seat belt is buckled with one hand or is otherwise pushed firmly down. The driver will not be notified the seat belt is unavailable to the middle-seat occupant.

In 2019, nine owners brought vehicles to Mercedes dealers to remove the seat belt buckle from underneath the seat cushion. In that same year, the manufacturer conducted a recall for 20 different 2018-2019 models. In that case, the cars’ software failed to recognize that the seat belts were latched, leading to a potential malfunction of other systems.

Risks

If an occupant is not properly restrained, the individual has a much higher risk of injury if a crash occurs. Seat belts are a major factor in passenger safety. It is estimated that seat belt use saved nearly 15,000 lives in 2017.

The repair

To fix the issue, dealers will need to inspect the middle seat belt and “additionally secure” it in place, so that it can no longer be pushed below the seat cushion. The repair is free of charge. Mercedes expects the recall to begin December 29.

Is your vehicle part of this recall?

Over 55,000 vehicles are included in this Mercedes recall. To see if your car is one of them, use MotorSafety’s free vehicle lookup tool.

Mercedes recalls GLE-class SUVs due to electrical ground issue

November 12, 2020 Ken Boyd Mercedes-Benz Recalls

Pleasanton, CA – October 9 2020 – Daimler AG (OTCMKTS:DDAIF) has recalled 12,799 Mercedes-Benz SUVs that operate with an optional star logo in the front grill. The electrical ground connection that illuminates the logo may be installed incorrectly and may affect other components of the electrical system. If the components do not operate correctly, the risk of a crash increases. The recall includes the following mid-size luxury SUV models:

2020 GLE 350
2020 GLE 450
2020 GLE 580
2020 GLS 450
2020 GLS 580

Recall summary

The star logo shares an electrical ground connection with the power steering control unit, wiper motor and the left headlamp. If the connection is not installed correctly, all of the components may malfunction, increasing the risk of a crash. Drivers are alerted to a malfunction by audible and visual warnings in the instrument panel.

Risks

The potential electrical component failures present a number of risks to drivers:

A driver may lose control of the vehicle, if the power steering system fails. If a fai l ure occurs, turn on your emergency lights, reduce the speed gradually and find a safe place to pull over.
A loss of wiper power can obstruct the driver’s view in heavy snow or rain.
The loss of a headlight can lead to an accident, given the limited visibility.

In each case, you should pull over as soon as it is safe to prevent an accident.

The repair

To fix the issue, Mercedes-Benz dealers will need to relocate the faulty ground wire connection, so that the components operate correctly. The repair is free of charge. The recall begins on December 8, 2020.

Is your vehicle part of this recall?

Over 12,000 vehicles are included in this Mercedes SUV recall. To see if your car is one of them, use MotorSafety’s free vehicle lookup tool.

Mercedes GLC recalled for wiring problem, power steering failure

November 11, 2020 Rebecca Rand Mercedes-Benz Recalls

Pleasanton, CA – October 23, 2020 – Toyota (NYSE: TM) has recalled 2,535 GLC crossovers with a wiring issue that could take out the car’s power steering. The recall includes the following models:

2020 MERCEDES-BENZ GLC300
2020 MERCEDES-BENZ GLC350E
2020 MERCEDES-BENZ GLC43 AMG
2020 MERCEDES-BENZ GLC63 AMG

and concerns the Electric Wiring harness (part #A2535405521)

Recall summary

The electric wiring harness is a car’s “central nervous system.” It’s an organized network of wires, terminals, and connectors that relay information and electricity throughout the vehicle, and in these GLC models, it may be damaged.

The damage could allow water to seep through to the steering control unit. If this happens, the unit may short circuit, disabling the car’s power steering. The short circuit could also ignite a fire.

Risks

Power steering helps drivers maneuver heavy cars that would otherwise require substantial effort to turn. A sudden loss of power steering could affect a driver’s ability to control the vehicle, increasing the risk of a crash.

If your power steering fails

A power steering failure will make steering difficult, but not impossible. Find a safe spot to pull off the road, holding the steering wheel firmly as you turn. Then call for help.

The repair

Mercedes Benz will inspect the wiring harness and replace it, if necessary, at no cost to the owner. This fix is not yet available, but owners will be notified by mail approximately one week after it’s ready.

Is your vehicle part of this recall?

Over 2,500 crossovers are included in this Mercedes-Benz recall. To see if your car is one of them, use MotorSafety’s free vehicle identification number look up tool.

Recall summary

Complaints

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Risks

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