Mercedes-Benz recalls 1.4 million vehicles that may call emergency services to wrong place

Jacksonville, FL – February 18, 2021 – Daimler AG (OTCMKTS:DDAIF) – which owns the Mercedes-Benz brand – has recalled 1,376,603 vehicles that may call emergency services to the wrong location if the vehicle crashes. The recall spans 83 models of 2016-2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class and G-Class vehicles. It includes some of the following:

  • 2016-2018 Mercedes-Benz CLA class 250
  • 2019-2020 Mercedes-Benz A220
  • 2020 Mercedes-Benz AMG A35
  • 2017-2021 Mercedes-Benz AMG C43
  • 2017-2020 Mercedes-Benz AMG C63
  • 2020-2021 Mercedes-Benz AMG CLA35
  • 2017-2021 Mercedes-Benz AMG CLA45

You can see the complete list of vehicles here.

A separate recall has been issued for the same problem in Mercedes-Benz vans in the following models:

  • 2016 Mercedes-Benz Metris
  • 2017 Mercedes-Benz Metris
  • 2018 Mercedes-Benz Metris
  • 2019 Mercedes-Benz Metris
  • 2020 Mercedes-Benz Metris
  • 2019-2020 Mercedes-Benz Sprinter 1500
  • 2019-2020 Mercedes-Benz Sprinter 2500
  • 2019-2020 Mercedes-Benz Sprinter 3500
  • 2019-2020 Mercedes-Benz Sprinter 4500

Recall summary  

The recall concerns the vehicles’ emergency call system, or “eCall,” which activates after a crash. The system, which can trigger automatically in a crash or at the push of a button, shares the car’s GPS location information with emergency services so that they know where to send help. If the car’s power supply is disrupted during a crash, the recalled vehicles may send the wrong location to emergency services.


Sending the wrong information to emergency services will delay help to crash victims, who, according to the Part 573 safety recall report Mercedes submitted to the government, would have no idea that first responders were dispatched somewhere else. This can increase the risk of injury or death.

The repair

Owners will receive a free software update from Mercedes-Benz. “Mercedes Me” subscribers will receive the update remotely. Customers without this subscription will be notified by mail that an update will be streamed to their car remotely unless they wish to opt out. In that case, a Mercedes-Benz dealer can install the update in-person. 

Is your vehicle part of this recall?

Over a million vehicles are included in this Mercedes-Benz recall. To see if your car is one of them, use MotorSafety’s free vehicle lookup tool.

Rebecca RandMercedes-Benz recalls 1.4 million vehicles that may call emergency services to wrong place

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