Mercedes-Benz recalls nearly 5,000 vehicles for possible loss of steering

Mercedes-Benz recalls nearly 5,000 vehicles for possible loss of steering

April 14, 2021 Rebecca Rand

Jacksonville, FL – April 14,  2021 – Daimler AG (NASDAQ:DDAIF) – which owns the Mercedes-Benz brand has recalled 4,992 vehicles with a flaw in the steering shaft, which links the wheel and steering gear. This flaw may make it harder to steer or result in a complete loss of steering, increasing the risk of a crash.  The recall includes:

  • 2017 – 2018 Mercedes-Benz AMG CLA45
  • 2017 – 2018 Mercedes-Benz GLA45 AMG
  • 2017 – 2018 Mercedes-Benz GLA250
  • 2017 Mercedes-Benz B250E
  • 2017 Mercedes-Benz CLA 250 

(2018 CLA 250 models are not included in this recall). The affected part is the steering shaft with multiple part numbers, including A0009909118 and A2464600409.

Recall summary  

The recall stems from an issue in a joint attached to the steering shaft. The connection between the two may be slightly loose and allow for increased “play” between the two parts over time. Initially, the issue could cause noises when steering or steering that is less “precise” than usual. If left unrepaired, the steering shaft could separate from the joint entirely, causing the driver to lose the ability to steer the car.

Risks

This kind of break is most likely to occur at lower speeds, such as while parking, as this is when the greatest force is required to steer the car. Even at low speeds, however, loss of steering ability is unsafe and increases the risk of a crash.

So far there has been only one known instance of the shaft separating from the joint. It did not cause any crashes or injuries.

The repair

Mercedes-Benz dealers will check the car’s steering shaft and replace it, if necessary. All repairs will be provided for free. Owners who already repaired their drive shafts on their own dime may be eligible for reimbursement. Notifications with more information about this, and about when and how to  seek repairs, will be sent out on April 30. 

Is your vehicle part of this recall?

Nearly 5,000 vehicles are included in this Mercedes Benz recall. To see if your car is one of them, use MotorSafety’s free vehicle lookup tool.

Rebecca RandMercedes-Benz recalls nearly 5,000 vehicles for possible loss of steering
Mercedes-Benz recalls cars for fly-away sunroofs

Mercedes-Benz recalls cars for fly-away sunroofs

April 12, 2021 Rebecca Rand

Jacksonville, FL – March 20, 2022 – Mercedes Benz has remedied 1,856 coupe models including the 2015-2020 C300 and 2016-2020 GLC300 dealing with panoramic sunroof problems. None of these models have been deemed unreachable as well none were removed from the recall. In total Mercedes remedied the sunroof problems in one group all during 2021.

Jacksonville, FL – April 12, 2021 – Daimler AG (NASDAQ:DDAIF)– which owns the Mercedes-Benz brand – has recalled 15,096 vehicles whose sunroofs could fly off while the car is in motion, creating a road hazard. The recall includes 76 models that have previously had the sunroof repaired:

  • 2017-2020 Mercedes Benz C300 Coupe
  • 2017-2020 Mercedes-Benz C43 Coupe AMG
  • 2017-2020 Mercedes-Benz C43 AMG
  • 2015-2020 Mercedes-Benz C300
  • 2016-2018 Mercedes-Benz C350e
  • 2016-2018 Mercedes-Benz CLA45 Coupe AMG
  • 2015 Mercedes-Benz S65 AMG
  • 2015-2019 Mercedes-Benz C63 AMG
  • 2016 Mercedes-Benz C450
  • 2015-2016 Mercedes-Benz GLA45 AMG
  • 2016-2020 Mercedes Benz GLC300
  • 2017-2019 Mercedes-Benz GLC43 AMG
  • 2017-2019 Mercedes Coupe AMG GLE43 
  • 2016 Mercedes Coupe GLE450

For a  complete list, please visit the following page.

The affected component is called the “Cover OSR” and has multiple part numbers, including A1177800022 and A1567801200.

Recall summary  

The sunroof in these vehicles is bonded to the car with a front roof panel that is adjacent to the windshield. Dealers did not attach the panel to the car correctly during a prior repair, making the panel and sunroof prone to falling off the vehicle while it is moving. Back in 2017, Mercedes recalled thousands of vehicles, including the GLC 300 with a similar sunroof issue.

The National Highway Transportation Safety Administration (NHTSA) has received seven complaints concerning the “the detachment” of the panel while driving.

Complaints

A driver of a C-class vehicle complained last year that the sunroof no longer closed and was shaking and rattling, creating a potential “safety issue during a possible rollover.”  Another said that his or her car got wet after a piece of sunroof “flew off.”

Warning signs

Before the panel detaches, the driver may notice “excessive wind noises in the area of the sunroof while driving” or notice that the panel is partially separated from the vehicle.

Risks

The flyaway roofs pose a safety risk to the driver and other motorists, who may crash as they try to avoid the debris or if the panel hits them. You can read more about the dangers of road debris in our recent article about Land Rover’s fly-away spoiler recall.

The repair

Mercedes-Benz dealers will replace the front roof panel with a new one, using the correct process and chemicals to adhere it to the car. Owners who already paid to have their roof panels re-attached may be eligible for reimbursement. More information about when and how to seek repairs will be sent out to owners in the week of May 14.

Is your vehicle part of this recall?

Over 15,000 vehicles are included in this Mercedes Benz recall. To see if your car is one of them, use MotorSafety’s free vehicle lookup tool.

Rebecca RandMercedes-Benz recalls cars for fly-away sunroofs
Mercedes-Benz recalls luxury SUVs due to faulty stability control software

Mercedes-Benz recalls luxury SUVs due to faulty stability control software

March 3, 2021 Aleksandra Snesareva

Jacksonville, FL – March 3, 2021 – Daimler AG (OTCMKTS:DDAIF) – known as Mercedes-Benz – has recalled 41,838 luxury SUVs due to a possibility that these vehicles may unexpectedly jerk to one side during quick movements, increasing the risk of a crash. The problem is caused by an issue with the cars’ electronic stability control software, which helps drivers maintain control of the vehicle.

The recall includes 2020 and 2021 Mercedes GLE-  and GLS-class cars, including the following models:

  • 2020-2021 Mercedes GLE350 
  • 2020-2021 Mercedes GLE450 
  • 2020 Mercedes GLE580 
  • 2020 Mercedes GLE450 
  • 2020 Mercedes GLS580 

Recall summary

These vehicles operate with an Electronic Stability Control system (ESP), which “ensures that the car moves in the direction it wants to go”, as reported. Due to a software error, if the driver needs to quickly change direction – when trying, for example, to avoid a crash –  the ESP may jolt the vehicle to the side. This makes the crash more likely to occur.

Other Mercedes recalls

This is the second Mercedes-Benz recall since last year concerning the ESP software. In July, over 5,000 high-performance AMG vehicles were recalled for a similar issue.

In February, 2020 Mercedes GLE 450 SUVs were among cars recalled for a backup light issue. The light would stay on continuously, even after the drivers shifted out of reverse. In December 2019, a single 2020 Mercedes Benz GLE450 4matic vehicle needed to be taken in for repair for insufficient padding on some of the headrests.

Risks

Getting pulled to a side can result in a crash which may hurt the occupants of the car, other drivers and pedestrians. Due to the nature of the defect, the driver will not be alerted to the problem in advance.

Repair

Dealers will perform a free software update on the ESP to fix the issue.  The recall will start on April 13.

Is your car part of this recall?

Over 40,000 vehicles are part of this Mercedes-Benz recall. To see if your car is one of them, use MotorSafety’s free vehicle lookup tool.

Aleksandra SnesarevaMercedes-Benz recalls luxury SUVs due to faulty stability control software
Mercedes-Benz recalls 1.4 million vehicles that may call emergency services to wrong place

Mercedes-Benz recalls 1.4 million vehicles that may call emergency services to wrong place

February 18, 2021 Rebecca Rand

Jacksonville, FL – February 18, 2021 – Daimler AG (OTCMKTS:DDAIF) – which owns the Mercedes-Benz brand – has recalled 1,376,603 vehicles that may call emergency services to the wrong location if the vehicle crashes. The recall spans 83 models of 2016-2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class and G-Class vehicles. It includes some of the following:

  • 2016-2018 Mercedes-Benz CLA class 250
  • 2019-2020 Mercedes-Benz A220
  • 2020 Mercedes-Benz AMG A35
  • 2017-2021 Mercedes-Benz AMG C43
  • 2017-2020 Mercedes-Benz AMG C63
  • 2020-2021 Mercedes-Benz AMG CLA35
  • 2017-2021 Mercedes-Benz AMG CLA45

You can see the complete list of vehicles here.

A separate recall has been issued for the same problem in Mercedes-Benz vans in the following models:

  • 2016 Mercedes-Benz Metris
  • 2017 Mercedes-Benz Metris
  • 2018 Mercedes-Benz Metris
  • 2019 Mercedes-Benz Metris
  • 2020 Mercedes-Benz Metris
  • 2019-2020 Mercedes-Benz Sprinter 1500
  • 2019-2020 Mercedes-Benz Sprinter 2500
  • 2019-2020 Mercedes-Benz Sprinter 3500
  • 2019-2020 Mercedes-Benz Sprinter 4500

Recall summary  

The recall concerns the vehicles’ emergency call system, or “eCall,” which activates after a crash. The system, which can trigger automatically in a crash or at the push of a button, shares the car’s GPS location information with emergency services so that they know where to send help. If the car’s power supply is disrupted during a crash, the recalled vehicles may send the wrong location to emergency services.

Risks

Sending the wrong information to emergency services will delay help to crash victims, who, according to the Part 573 safety recall report Mercedes submitted to the government, would have no idea that first responders were dispatched somewhere else. This can increase the risk of injury or death.

The repair

Owners will receive a free software update from Mercedes-Benz. “Mercedes Me” subscribers will receive the update remotely. Customers without this subscription will be notified by mail that an update will be streamed to their car remotely unless they wish to opt out. In that case, a Mercedes-Benz dealer can install the update in-person. 

Is your vehicle part of this recall?

Over a million vehicles are included in this Mercedes-Benz recall. To see if your car is one of them, use MotorSafety’s free vehicle lookup tool.

Rebecca RandMercedes-Benz recalls 1.4 million vehicles that may call emergency services to wrong place
Mercedes-Benz recalls GLE-class SUVs with confusing backup light

Mercedes-Benz recalls GLE-class SUVs with confusing backup light

February 17, 2021 Rebecca Rand

Jacksonville, FL – February 17, 2021 – Daimler AG (OTCMKTS:DDAIF) – which owns the Mercedes-Benz brand – is recalling 8,186 SUVs whose left-side backup light may stay on continuously, potentially confusing pedestrians and other drivers and increasing the risk of a crash. The recall concerns a part called “control unit” (part number A1679000414) and includes:

  • 2020 Mercedes-Benz GLE350 SUVs
  • 2020 Mercedes-Benz GLE 450 SUVs

Recall summary  

The 2020 Mercedes GLE 350  and  GLE450 recall concerns the SUV’s left backup light, which illuminates when the vehicle is put in reverse. This light may stay on after the SUV is shifted out of reverse. This could confuse other drivers and pedestrians, increasing the risk of a crash.

The lights on the SUV are controlled by a small computer, or “control unit”. The control unit’s circuit board may not be able to withstand the SUV’s vibrations due to a “process deviation” during manufacturing. This causes the control unit to malfunction and keep the backup light on.

The repair

Mercedes-Benz dealers will replace the malfunctioning control unit for free. Notifications with more information will be sent out to owners on April 6,  2021.

Is your vehicle part of this recall?

Over 8,000 vehicles are included in this Mercedes-Benz recall. To see if your SUV is one of them, use MotorSafety’s free vehicle lookup tool.

Rebecca RandMercedes-Benz recalls GLE-class SUVs with confusing backup light
Mercedes-Benz vehicles recalled for front seat belt issue

Mercedes-Benz vehicles recalled for front seat belt issue

February 12, 2021 Ken Boyd

Jacksonville, FL – February 12, 2021 – Daimler AG (OTCMKTS:DDAIF), the owner of the Mercedes-Benz brand has remedied issues in 21.343 vehicles including the 2017-2021 c300 and 2017-2020 c43 that were dealing with front seat belts problems. Additionally, 0 of these Mercedes-Benz models have been categorized as unreachable and 0 have been removed from the recall. Four groups of these 2017-2021 c300 and 2017-2020 c43 dealing with front seat belt issues that may not fully retract were remedied in 2021 and two groups were remedied in 2022.

Jacksonville, FL – February 12, 2021 – Daimler AG (OTCMKTS:DDAIF), the owner of the Mercedes-Benz brand, has recalled 24,550 vehicles with front seat belts that may not retract as designed. If the seat belt does not fully retract, occupants may become frustrated and not wear it, increasing the risk of injury during a crash. The recall includes:

  • 2017-2021 Mercedes Benz C300 sedans
  • 2017-2020 Mercedes Benz C43 AMG sedans
  • 2017-2020 Mercedes Benz C63 AMG sedans

Recall summary  

When the seat belt is unlocked, its webbing should fully retract into the stowed position. In recalled vehicles, a design flaw prevents the front seat belt retractor from operating properly.

If the seat belt does not fully retract, a person in the front seat may skip wearing it, increasing the risk of injury in the event of a crash. 

Risks 

Airbags do not provide sufficient protection for occupants who are not wearing seat belts. If an occupant does not wear a seat belt and is thrown from the vehicle in a crash, the risk of death is high. Passengers may be injured within the car during an accident, if not secured by a seat belt.  To read more about this issue, please visit our recent article about another Mercedes-Benz seat belt recall.

Mercedes AMG C63 and 2019 C300 recalls

The 2019 Mercedes C300 was among the cars recalled over two years ago because of the potential to lose power and access to essential functions post-crash.

In July of last year, Daimler recalled eight models of its high-performance AMG vehicles, including the 2019-2020 AMG C63 for issues with software that aids in steering and braking.  

The repair

To fix the issue, dealers will inspect the front seat belts to determine if the retraction function is working properly and make adjustments to correct the issue. The repair is free of charge. The recall is expected to begin March 23, 2021.  

Is your vehicle part of this recall?

Over 24,500 vehicles are included in this Mercedes Benz recall. To see if your car is one of them, use MotorSafety’s free vehicle lookup tool.

Ken BoydMercedes-Benz vehicles recalled for front seat belt issue
Recall Lookup
Enter your vehicle(s) below to check the current recall status.

Recent Posts

Archives

Categories