GM Recalls 2017-19 Chevrolet Trax Vehicles For Steering Issues

Laguna Hills, CA – April 26, 2019 – General Motors is recalling certain 2017-2019 Chevrolet Trax vehicles. Improper welding of a joint in one or both of the front lower-control arms may result in the detachment of the arm from the vehicle. This could potentially cause the front wheel to toe outward, impacting the vehicle’s steering and handling and leading to a greater chance of crash. As many as 112,958 vehicles may be affected.

The Defect

According to the National Highway Traffic Safety Administration report on this problem, an improperly welded joint in one or both of the front lower-control arms could fatigue and break, resulting in the vehicle’s lower control arm partially separating from the vehicle. If this were to happen, the front wheel attached to the control arm would toe outward, adversely affecting the vehicle’s steering and potentially causing the tire to rub against the wheel well, increasing the risk of a crash.

Timeline of Events

A GM dealer filed a field product report Nov. 14, 2018 concerning a left front-control arm that partially separated from a 2018 Chevrolet Trax. Based on a visual inspection of photos of the failed control arm, GM found that the weld connecting the arm to the bushing did not match design specifications. In response, GM’s supplier originally stated that the welds on the failed component part and other control arms produced at its facility conformed to design specs.

Following a formal product investigation Jan. 31, 2019, GM’s supplier confirmed on Feb. 28 that the welds on the failed part did not comply with the applicable design specifications, and that the welds were improperly modified because the lower-control arm stampings also did not match specs.

From March through April, the automaker worked with its supplier to identify affected vehicles that may have been manufactured with the defective part and to assess the condition’s impact on vehicle performance. GM engineers at the Milford Proving Grounds conducted drivability testing April 12 on a Chevrolet Trax vehicle with a front lower-control arm that was cut at the affected weld.

GM’s Safety and Field Action Decision Authority consequently decided April 15 to conduct a safety recall. As of that date, only two warranty claims relating to this condition had been reported for cars sold in the U.S., with no evidence of any crashes.   

The Solution

GM has not yet provided a notification schedule for the recall. The automaker will notify owners, and dealers will inspect the left and right front lower-control arms, replacing them as necessary, free of charge.

Owners may contact GM customer service at 1-800-222-1020. GM’s number for this recall is A182202370. Owners may also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. The NHTSA Campaign Number for this recall is 19V312000.

Sean ReyesGM Recalls 2017-19 Chevrolet Trax Vehicles For Steering Issues

GM Recalls 2016-18 Cadillac CTS & ATS, Chevy Camaro and Corvette For Power Steering Issue

 

Laguna Hills, CA – March 28, 2019 – General Motors is recalling certain 2016-2018 Cadillac CTS and 2017 Cadillac ATS, Chevrolet Camaro and Chevrolet Corvette vehicles because the power steering assist system may fail, increasing the risk of a crash. As many as 26,772 vehicles may be affected.

The Defect

According to the National Highway Traffic Safety Administration report on this problem, the affected vehicles may experience a loss of electric power steering assist while driving. This would demand more effort in steering, especially at lower speeds, with a potentially greater risk of a crash.

Timeline of Events

GM launched an investigation Sept. 18, 2018 into loss of power steering assist in the 2017 Chevrolet Camaro. Between September 19 and late October, GM’s safety investigator, with help from engineering experts, analyzed vehicle owner questionnaires, customer complaints, legal claims, and warranty data to assess the number of cases in the field and to identify common root causes.

An intermittent electrical loss within the torque-sensor printed circuit board was found in about 80 percent of the cases reviewed. The same issue was found in two Corvette steering gear assemblies. GM then expanded its investigation, discovering that the Cadillac CTS and ATS were also at risk.

Between November and mid-December, field analysis revealed spikes in warranty rates between June and September 2016, and a three-day window in February 2017. Between mid-December and late January 2019, GM worked with its supplier to identify the problematic circuit boards and VIN numbers of affected vehicles.

Following an open investigation review, GM’s Safety Field Action Decision Authority decided  January 31 to conduct a safety recall.

The Solution

The recall will begin March 2019. GM will notify owners, and dealers will replace the power steering gear assembly, free of charge. Owners will receive a second notice when the remedy becomes available. GM’s number for this recall is N182182760.

Owners may also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. The NHTSA Campaign Number for this recall is 19V086000.

Sean ReyesGM Recalls 2016-18 Cadillac CTS & ATS, Chevy Camaro and Corvette For Power Steering Issue

GM Recalls GMC Sierra 3500 And Chevrolet Silverado 3500 Trucks For Fueling Issue

 

Laguna Hills, CA – March 27, 2019 – General Motors is recalling certain 2016-2018 GMC Sierra 3500 and Chevrolet Silverado 3500 pickup trucks equipped with gasoline engines and dual fuel tanks. If the fuel level sensor in the front tank becomes stuck in a low-level position, the fuel transfer pump may continue to pump fuel from the rear tank to the front tank even after it is full, causing an overpressure condition in the front tank. As many as 18,574 vehicles may be affected.

The Defect

According to the National Highway Traffic Safety Administration report on this problem, the fuel level sensor in the front tank may stick in a low-level position, allowing the rear tank to overfill the front tank. In rare circumstances, the front fuel tank could expand and contact a moving drive shaft, which could create a hole in the front fuel tank and allow fuel to leak. If this happens in the presence of an ignition source, a fire could occur. Customers may hear a grinding or knocking noise if the overpressurized front fuel tank contacts the moving drive shaft.

Timeline of Events

GM originally recalled certain 2011-15 heavy duty trucks equipped with gas engines and dual fuel tanks for the same issue starting Oct. 12, 2017. Although the automaker saw no indications at that time that the condition existed in similar trucks built after 2015, it began to monitor field data for later model years. GM conducted an initial review April 16, 2018 and a subsequent review Oct. 28.

GM’s Open Investigation Review board looked at potentially relevant new field reports identified through the monitoring process Nov. 28 and decided to open an investigation into applicable 2016-18 trucks.

The investigator reviewed the new field data with GM’s subject matter experts. It was found that the problem may be present in vehicles built before the carmaker began using a new low pressure fuel pump in October 2017, but there was no evidence that the condition existed in vehicles equipped with the new fuel pump. As with the previous recall, the issue was limited to heavy duty trucks with gas engines and the dual-tank option, and the only trucks produced with those options were the 3500 series chassis-cab vehicles.

The Open Investigation Review board reviewed the results of the investigation Jan. 28, 2019. As a result, GM’s Safety & Field Action Decision Authority decided Jan. 31 to launch a safety recall for heavy duty trucks built between 2016 and 2018, before GM began using the new low-pressure fuel pump.

The Solution

The recall began March 5, 2019 when owners were sent an interim notification. A second notification will be issued when the remedy becomes available. Dealers will replace the rear tank fuel pump module free of charge. Dealers will also inspect the front tank and replace if necessary. Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period. GM’s number for this recall is N182204190.

Owners may also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. The NHTSA Campaign Number for this recall is 19V088000.

Sean ReyesGM Recalls GMC Sierra 3500 And Chevrolet Silverado 3500 Trucks For Fueling Issue

GM Recalls More Than 1,000 Chevy Malibus for Air Bag Defects

 

Detroit – Jan. 31, 2019 – General Motors is recalling certain 2010-2011 Chevrolet Malibu vehicles, due to a potentially dangerous air bag defect. Up to 1,145 units may be affected by this issue.

The Defect

According to the National Highway Traffic Safety Administration Safety Report, in the event of a crash necessitating deployment of the driver frontal air bag, the air bag inflator in these cars may explode due to being overpressurized. If the inflator explodes, sharp metal fragments may strike the driver or other occupants, resulting in serious injury or death.

Timeline of Events

On November 30, 2017, an attorney contacted GM and claimed that on Sept. 22, 2017, the front-driver air bag inflator in a 2011 Chevrolet Malibu ruptured during a crash-related deployment and injured his client.

GM reported the allegation to NHTSA Dec. 6 of the same year in accordance with Standing General Orders 2015-01 and 2015-02.  Between Nov. 30, 2017 and Dec. 13, 2018, GM made multiple attempts to locate and inspect the vehicle to confirm whether or not a rupture had occurred. A GM engineer was permitted to inspect the vehicle and components. Based on that examination, GM determined that the front-driver airbag inflator in the subject vehicle likely overpressurized and ruptured during deployment.

On December 19, 2018, GM presented the inspection photos and the other findings of its preliminary analysis to the NHTSA. On Dec. 20, 2018, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall on the ARC inflators built in the suspect manufacturing lot. At the time of the initial filing, GM was not aware of other rupture allegations involving this ARC inflator in GM vehicles.

The Solution

GM has notified owners of these potentially problematic vehicles, and dealers will replace the front driver air bag module for free. Interim notices informing owners of the safety risk were mailed Feb. 8, 2019. Owners will receive a second notice when the remedy becomes available, which is expected to be in late March 2019. Owners may contact GM customer service at 1-800-522-9559. GM’s number for this recall is N182206630. Owners may also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. The NHTSA Campaign Number for this recall is 19V-019000.

Sean ReyesGM Recalls More Than 1,000 Chevy Malibus for Air Bag Defects

GM Recalls More Than 150 Vehicles for Damaged Airbag Modules

Laguna Hills, CA – December 27, 2018 – General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500 Crew Cab and GMC Sierra 1500 Crew Cab vehicles due to potential issues with airbag modules. The potential number of units affected is 154.

The Defect

According to the NHTSA notification, these vehicles have a retainer ring within the passenger-side airbag module that may have been damaged during the assembly process. This damage could allow gas to escape during airbag inflation and deployment, which would reduce the amount of gas available to fill the airbag. Since the passenger-side frontal air bag module in affected vehicles may have been damaged during assembly, possibly resulting in the air bag not inflating properly in the event of a crash, the risk of injury is significantly increased if a crash does occur.

Timeline of Events

On December 6, 2018, the manufacturer notified Gm of the issue. On December 17, 2018, General Motors LLC (GM) informed the NHTSA. On December 26, 2018, the recall began. This recall is not connected to the widespread Takata airbag recall which has been ongoing, and affected certain Saab, Chevrolet, Pontiac, Saturn and GMC models.

The Solution

GM will notify owners, and dealers will replace the passenger side air bag module, free of charge. The recall began on December 26, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM’s number for this recall is N182198820.

Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. Owners may also call the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153). The NHTSA Campaign Number for this recall is 18V-868.

Sean ReyesGM Recalls More Than 150 Vehicles for Damaged Airbag Modules

GM Recalls Several Vehicles for Air Bag Deployment Issues

Laguna Hills, CA – November 27, 2018 – General Motors LLC (GM) is recalling certain 2019 Buick Encore, Chevrolet Spark, Traverse, and Trax vehicles due to a potential air bag deployment issue. The potential number of units affected is 12.

The Defect

According to the NHTSA Recall Safety Report, in a small number of the listed vehicles, the sensing diagnostic module (SDM) may have been left in “manufacturing mode” and not activated at the assembly plant prior to shipment. If the SDM is in manufacturing mode, the vehicle’s airbags will not deploy in a crash, increasing the risk of occupant injury. Most other functions controlled by the same module, such as seatbelt reminder, event data recording and post collision notification, will also be inactive. Drivers may receive advance notice of this issue via the airbag/supplemental inflatable restraint malfunction indicator lamp on the instrument panel, which will illuminate and remain illuminated (solid or flashing) after the vehicle is turned on.

Timeline of Events

On October 3, 2018, a vehicle in GM’s Bupyeong, Korea plant was discovered to have a flashing airbag warning light after passing validation testing. GM subsequently started an investigation into the issue, which determined that the vehicle’s sensing and diagnostic module (SDM) was set to “manufacturing mode;” when in this setting, the SDM is unarmed and the supplemental inflatable restraints are disabled.

GM further determined that the condition’s root cause is an error in a software update to GM’s production process at certain plants. When the module is originally programmed during vehicle assembly, GM sets it to manufacturing mode which is designed to prevent accidental restraint and air bag deployment when the vehicle is in the assembly facility. Once full assembly is complete, all GM vehicles are subjected to a series of quality tests called dynamic vehicle tests (DVT), and at the conclusion of this process, the vehicle’s sensing diagnostic module (SDMs) is activated, which arms the restraints.

The error which was discovered in the software update can prevent the SDM from being activated in some vehicles at the conclusion of DVT. Due to this error, which only affected 12 vehicles, on October 25, 2018, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall.

The Solution

GM will notify owners, and dealers will reprogram the SDM module to the correct mode, free of charge. The recall began November 6, 2018. Owners may contact Buick customer service at 1-800-521-7300 and Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is 18365. Owners may also call the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153). The NHTSA Campaign Number for this recall is 18V-774.

Sean ReyesGM Recalls Several Vehicles for Air Bag Deployment Issues

GM recalls Cadillac, Chevy and GMC vehicles over noncompliant seat belts

GM recalls Cadillac, Chevy and GMC vehicles over noncompliant seat belts

General Motors on Tuesday said that about 16,000 sedans, SUVs, and hatchbacks may have left its factories with rear seat-belt retractors that do not lock correctly when a child seat is installed.

The recall covers certain 2018 and 2019 model year vehicles, including the Chevrolet Suburban, GMC Yukon XL, Cadillac Escalade, Cadillac CT6 and Chevrolet Volt. Since many of the vehicles are still in dealer inventory, GM issued a stop sale to its dealers for affected vehicles…Read more on FoxLexington.com

Sean ReyesGM recalls Cadillac, Chevy and GMC vehicles over noncompliant seat belts

2016-2018 Chevrolet Express, GMC Savana: Recall Alert

2016-2018 Chevrolet Express, GMC Savana: Recall Alert

Vehicles Affected: Approximately 30,000 model-year 2016-18 Chevrolet Express and GMC Sierra vans equipped with a single, manual rear climate control module

The Problem: If the temperature is set to maximum heat or the mode knob is set to maximum floor vent and an electrical short occurs, components within the climate control module may overheat, increasing the risk of a fire in the vehicle’s headliner.

The Fix: Dealers will remove the electrical insulation from a wiring connector within the climate control module to remove the fire risk for free…Read more on PickupTrucks.com

Sean Reyes2016-2018 Chevrolet Express, GMC Savana: Recall Alert

GM Recalls over One Million 2015 Vehicles Due to Faulty Steering Assist

 

Lilburn, Georgia – September 22, 2018: General Motors has discovered a defect which relates to motor vehicle safety exists in certain 2015 model year Chevrolet Silverado LD, Suburban, and Tahoe vehicles; GMC Sierra LD and Yukon vehicles; and Cadillac Escalade vehicles. GM has issued a recall for over one million vehicles.

The Defect

According to the NHTSA Safety Recall Report, the affected vehicles may experience a temporary loss of EPS assist, followed by a sudden return of EPS assist. This is most likely to happen during low-speed turning maneuvers. The loss and sudden return of EPS assist typically occurs within a 1 second period. The steering malfunction is caused by an electrical/software issue.

The danger lies in the fact that if EPS assist is lost and suddenly returned, the driver could have difficulty steering the vehicle. The likelihood of a crash is increased, especially at low speeds. Low speed turns can cause temporary low voltage conditions, and if system voltage drops below 8.8 volts for more than 1 second, EPS assist is disabled. When voltage returns to 9 volts for a minimum of 40 milliseconds, EPS assist returns.

If power steering assist is lost a driver information center message may alert the driver to an EPS problem, and other electrical sub-systems may shut down just prior to or at the same time as the EPS event, which can cause disruption to operation of the radio, stabilitrack, the DIC, chimes, door-lock cycling, air conditioning, or cruise control.

Timeline of Events

In late June 2018, an increase in field reports and customer complaints about EPS issues led GM to open a safety investigation into loss of EPS in the subject vehicles.  GM’s safety investigator and engineering-analysis experts determined the loss-of-EPS issues was caused by the same electrical issue discovered in trucks that GM recalled in 2017. GM’s Safety Field Action Decision Authority subsequently chose to conduct a safety recall.

The Solution

According to an NHTSA FAQ published for the recall, customers who own a vehicle involved in the field action will be notified by mail by General Motors, but the exact date the recall will begin is not yet set and the manufacture has not published a notification schedule.

Dealers will perform a reflash of the EPS module software. The inspection/repair will be done at no cost to the customer, and is available at Cadillac, Chevrolet and GMC dealers. Customers are strongly urged to repair their vehicle as soon as possible.

Courtesy transportation is available for customers whose vehicles are involved in the recall, and whose vehicles are still within the warranty coverage period for the warranty which is associated with the recall.

Owners may contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at my.gm.com/recalls or via NHTSA’s website at vinrcl.safercar.gov/vin/.

Owners may also contact manufactures directly: Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM’s number for this recall is 18289.

Sean ReyesGM Recalls over One Million 2015 Vehicles Due to Faulty Steering Assist

Braking issue prompts recall of numerous GM vehicles

Braking issue prompts recall of numerous GM vehicles

General Motors is recalling 210,628 model year 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt & Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse & Regal vehicles, Cadillac XTS & XTS Professional vehicles and model year 2018 Chevrolet Malibus.

The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.

A reduction of braking performance can increase the risk of a crash…Read more on ConsumerAffairs.com

Sean ReyesBraking issue prompts recall of numerous GM vehicles