General Motors LLC Recalls 2019 Cadillac CT6 Vehicles for Turn Signal Defect

 

Laguna Hills, CA – March 25, 2019 – General Motors LLC is recalling certain 2019 Cadillac CT6 vehicles because rotating the steering wheel does not prevent the turn signals from flashing. If the turn signals do not automatically stop, the driver may neglect to turn them off manually, misleading other drivers and pedestrians, which could increase the risk of a crash. Up to five vehicles may be affected by this issue.

The Defect

According to the National Highway Traffic Safety Administration Report on this issue, rotation of the steering wheel will not automatically cancel the turn-signals from flashing after a turn is made. Although this action can still be done manually, the driver may fail to respond when turn signals do not deactivate automatically, leaving the signals flashing for some time afterwards. When this happens, a false turn signal may misinform pedestrians and other drivers, which could potentially lead to an accident or crash.

Timeline of Events

General Motors issued its initial report on this problem Feb. 21, 2019. GM decided that certain 2019 Cadillac CT6 vehicles failed to conform to Federal Motor Vehicle Safety Standard 108, “Lamps, reflective devices, and associated equipment.” The automaker then announced a recall beginning March 11.

The Solution

Cadillac dealers will replace the turn signal switch at no charge. Dealers are to service all vehicles subject to this recall at no cost to customers, regardless of mileage, age of vehicle or ownership, from this time forward.

In addition, all affected vehicles currently in the dealer’s possession that have not yet been sold are also subject to the recall. The vehicles must be inspected and repaired before they are delivered to customers, dealer-traded, released to auction, used for demonstration or any other purpose.

Courtesy transportation is available for U.S. customers whose vehicles are involved in this recall and within the coverage period for the warranty associated with this action.

Owners may contact Cadillac customer service at 1-800-458-8006. The Cadillac number for this recall is N182207090. Owners may also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. The NHTSA Campaign Number for this recall is 19V117.

Sean ReyesGeneral Motors LLC Recalls 2019 Cadillac CT6 Vehicles for Turn Signal Defect

GM Recalls More Than 1,000 Chevy Malibus for Air Bag Defects

 

Detroit – Jan. 31, 2019 – General Motors is recalling certain 2010-2011 Chevrolet Malibu vehicles, due to a potentially dangerous air bag defect. Up to 1,145 units may be affected by this issue.

The Defect

According to the National Highway Traffic Safety Administration Safety Report, in the event of a crash necessitating deployment of the driver frontal air bag, the air bag inflator in these cars may explode due to being overpressurized. If the inflator explodes, sharp metal fragments may strike the driver or other occupants, resulting in serious injury or death.

Timeline of Events

On November 30, 2017, an attorney contacted GM and claimed that on Sept. 22, 2017, the front-driver air bag inflator in a 2011 Chevrolet Malibu ruptured during a crash-related deployment and injured his client.

GM reported the allegation to NHTSA Dec. 6 of the same year in accordance with Standing General Orders 2015-01 and 2015-02.  Between Nov. 30, 2017 and Dec. 13, 2018, GM made multiple attempts to locate and inspect the vehicle to confirm whether or not a rupture had occurred. A GM engineer was permitted to inspect the vehicle and components. Based on that examination, GM determined that the front-driver airbag inflator in the subject vehicle likely overpressurized and ruptured during deployment.

On December 19, 2018, GM presented the inspection photos and the other findings of its preliminary analysis to the NHTSA. On Dec. 20, 2018, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall on the ARC inflators built in the suspect manufacturing lot. At the time of the initial filing, GM was not aware of other rupture allegations involving this ARC inflator in GM vehicles.

The Solution

GM has notified owners of these potentially problematic vehicles, and dealers will replace the front driver air bag module for free. Interim notices informing owners of the safety risk were mailed Feb. 8, 2019. Owners will receive a second notice when the remedy becomes available, which is expected to be in late March 2019. Owners may contact GM customer service at 1-800-522-9559. GM’s number for this recall is N182206630. Owners may also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. The NHTSA Campaign Number for this recall is 19V-019000.

Sean ReyesGM Recalls More Than 1,000 Chevy Malibus for Air Bag Defects

GM Recalls More Than 150 Vehicles for Damaged Airbag Modules

Laguna Hills, CA – December 27, 2018 – General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500 Crew Cab and GMC Sierra 1500 Crew Cab vehicles due to potential issues with airbag modules. The potential number of units affected is 154.

The Defect

According to the NHTSA notification, these vehicles have a retainer ring within the passenger-side airbag module that may have been damaged during the assembly process. This damage could allow gas to escape during airbag inflation and deployment, which would reduce the amount of gas available to fill the airbag. Since the passenger-side frontal air bag module in affected vehicles may have been damaged during assembly, possibly resulting in the air bag not inflating properly in the event of a crash, the risk of injury is significantly increased if a crash does occur.

Timeline of Events

On December 6, 2018, the manufacturer notified Gm of the issue. On December 17, 2018, General Motors LLC (GM) informed the NHTSA. On December 26, 2018, the recall began. This recall is not connected to the widespread Takata airbag recall which has been ongoing, and affected certain Saab, Chevrolet, Pontiac, Saturn and GMC models.

The Solution

GM will notify owners, and dealers will replace the passenger side air bag module, free of charge. The recall began on December 26, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM’s number for this recall is N182198820.

Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. Owners may also call the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153). The NHTSA Campaign Number for this recall is 18V-868.

Sean ReyesGM Recalls More Than 150 Vehicles for Damaged Airbag Modules

GM Recalls Several Vehicles for Air Bag Deployment Issues

Laguna Hills, CA – November 27, 2018 – General Motors LLC (GM) is recalling certain 2019 Buick Encore, Chevrolet Spark, Traverse, and Trax vehicles due to a potential air bag deployment issue. The potential number of units affected is 12.

The Defect

According to the NHTSA Recall Safety Report, in a small number of the listed vehicles, the sensing diagnostic module (SDM) may have been left in “manufacturing mode” and not activated at the assembly plant prior to shipment. If the SDM is in manufacturing mode, the vehicle’s airbags will not deploy in a crash, increasing the risk of occupant injury. Most other functions controlled by the same module, such as seatbelt reminder, event data recording and post collision notification, will also be inactive. Drivers may receive advance notice of this issue via the airbag/supplemental inflatable restraint malfunction indicator lamp on the instrument panel, which will illuminate and remain illuminated (solid or flashing) after the vehicle is turned on.

Timeline of Events

On October 3, 2018, a vehicle in GM’s Bupyeong, Korea plant was discovered to have a flashing airbag warning light after passing validation testing. GM subsequently started an investigation into the issue, which determined that the vehicle’s sensing and diagnostic module (SDM) was set to “manufacturing mode;” when in this setting, the SDM is unarmed and the supplemental inflatable restraints are disabled.

GM further determined that the condition’s root cause is an error in a software update to GM’s production process at certain plants. When the module is originally programmed during vehicle assembly, GM sets it to manufacturing mode which is designed to prevent accidental restraint and air bag deployment when the vehicle is in the assembly facility. Once full assembly is complete, all GM vehicles are subjected to a series of quality tests called dynamic vehicle tests (DVT), and at the conclusion of this process, the vehicle’s sensing diagnostic module (SDMs) is activated, which arms the restraints.

The error which was discovered in the software update can prevent the SDM from being activated in some vehicles at the conclusion of DVT. Due to this error, which only affected 12 vehicles, on October 25, 2018, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall.

The Solution

GM will notify owners, and dealers will reprogram the SDM module to the correct mode, free of charge. The recall began November 6, 2018. Owners may contact Buick customer service at 1-800-521-7300 and Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is 18365. Owners may also call the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153). The NHTSA Campaign Number for this recall is 18V-774.

Sean ReyesGM Recalls Several Vehicles for Air Bag Deployment Issues

GM recalls Cadillac, Chevy and GMC vehicles over noncompliant seat belts

GM recalls Cadillac, Chevy and GMC vehicles over noncompliant seat belts

General Motors on Tuesday said that about 16,000 sedans, SUVs, and hatchbacks may have left its factories with rear seat-belt retractors that do not lock correctly when a child seat is installed.

The recall covers certain 2018 and 2019 model year vehicles, including the Chevrolet Suburban, GMC Yukon XL, Cadillac Escalade, Cadillac CT6 and Chevrolet Volt. Since many of the vehicles are still in dealer inventory, GM issued a stop sale to its dealers for affected vehicles…Read more on FoxLexington.com

Sean ReyesGM recalls Cadillac, Chevy and GMC vehicles over noncompliant seat belts

GM Recalls over One Million 2015 Vehicles Due to Faulty Steering Assist

 

Lilburn, Georgia – September 22, 2018: General Motors has discovered a defect which relates to motor vehicle safety exists in certain 2015 model year Chevrolet Silverado LD, Suburban, and Tahoe vehicles; GMC Sierra LD and Yukon vehicles; and Cadillac Escalade vehicles. GM has issued a recall for over one million vehicles.

The Defect

According to the NHTSA Safety Recall Report, the affected vehicles may experience a temporary loss of EPS assist, followed by a sudden return of EPS assist. This is most likely to happen during low-speed turning maneuvers. The loss and sudden return of EPS assist typically occurs within a 1 second period. The steering malfunction is caused by an electrical/software issue.

The danger lies in the fact that if EPS assist is lost and suddenly returned, the driver could have difficulty steering the vehicle. The likelihood of a crash is increased, especially at low speeds. Low speed turns can cause temporary low voltage conditions, and if system voltage drops below 8.8 volts for more than 1 second, EPS assist is disabled. When voltage returns to 9 volts for a minimum of 40 milliseconds, EPS assist returns.

If power steering assist is lost a driver information center message may alert the driver to an EPS problem, and other electrical sub-systems may shut down just prior to or at the same time as the EPS event, which can cause disruption to operation of the radio, stabilitrack, the DIC, chimes, door-lock cycling, air conditioning, or cruise control.

Timeline of Events

In late June 2018, an increase in field reports and customer complaints about EPS issues led GM to open a safety investigation into loss of EPS in the subject vehicles.  GM’s safety investigator and engineering-analysis experts determined the loss-of-EPS issues was caused by the same electrical issue discovered in trucks that GM recalled in 2017. GM’s Safety Field Action Decision Authority subsequently chose to conduct a safety recall.

The Solution

According to an NHTSA FAQ published for the recall, customers who own a vehicle involved in the field action will be notified by mail by General Motors, but the exact date the recall will begin is not yet set and the manufacture has not published a notification schedule.

Dealers will perform a reflash of the EPS module software. The inspection/repair will be done at no cost to the customer, and is available at Cadillac, Chevrolet and GMC dealers. Customers are strongly urged to repair their vehicle as soon as possible.

Courtesy transportation is available for customers whose vehicles are involved in the recall, and whose vehicles are still within the warranty coverage period for the warranty which is associated with the recall.

Owners may contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at my.gm.com/recalls or via NHTSA’s website at vinrcl.safercar.gov/vin/.

Owners may also contact manufactures directly: Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM’s number for this recall is 18289.

Sean ReyesGM Recalls over One Million 2015 Vehicles Due to Faulty Steering Assist

Braking issue prompts recall of numerous GM vehicles

Braking issue prompts recall of numerous GM vehicles

General Motors is recalling 210,628 model year 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt & Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse & Regal vehicles, Cadillac XTS & XTS Professional vehicles and model year 2018 Chevrolet Malibus.

The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.

A reduction of braking performance can increase the risk of a crash…Read more on ConsumerAffairs.com

Sean ReyesBraking issue prompts recall of numerous GM vehicles

GM to recall about 1.2 million vehicles worldwide

Sean ReyesGM to recall about 1.2 million vehicles worldwide

GM recalls vehicles with defective child restraint features

 

Warren, Mich. – July 26, 2018 – General Motors has recalled more than 22,000 vehicles potentially equipped with defective child restraint components, according to documentation submitted to the National Highway Traffic Safety Administration. The campaign affects 2016-2018 Cadillac CT6 luxury sedans produced between Sept. 4, 2015, and Sept. 21, 2017. The American automaker suspects 90 percent of the models involved in the action contain the defective parts.

The Defect

Affected vehicles feature inboard child restraint anchorage bars containing excess adhesive. As a result, the diameter of these components may surpass factory standards and interfere with the installation of child seats. This defect therefore poses a serious safety hazard to young passengers. However, GM has yet to receive field reports connecting the defect to any accidents or injuries. In addition to creating a safety risk for passengers, the defect violates Federal Motor Vehicle Safety Standard 225, which states that all vehicles sold in the U.S. must have child restraint anchorages that are “accessible without the need for any tools other than a screwdriver or coin {and}, once accessed, be ready for use without the need for any tools.”

Timeline of Events

On February 15, 2018, a GM quality assurance employee inspecting a recently assembled 2018 Cadillac CT6 discovered what appeared to be excess body adhesive on one of the vehicle’s inboard child restrain anchorage bars. Nine days later, another worker discovered additional vehicles with the same issue, prompting him to file an official report through the automaker’s internal Speak Up For Safety program. GM investigated the claim and found no field reports detailing incidents related to the issue. Despite these findings, the car company decided to widen the scope of the inquiry to include 2016 and 2017 Cadillac CT6 sedans on April 10, 2018. The investigation would also assess whether the flaw violated FMVSS 225.

Over the course of the expanded investigation, GM failed to find field reports mentioning 2016-2018 Cadillac CT6 sedans with defective child restraint anchorage bars. However, the car manufacturer chose to continue the inquiry. Throughout May and June 2018, GM engineers inspected dealership- and employee-owned Cadillac CT6 sedans. The company also conducted tests to determine if the adhesive-covered bars inhibited child safety seat installation and measured these fixtures to determine if their diameters changed due to the defect.

This investigation revealed several key pieces of information. First off, all of the vehicles that exhibited the defect seemed to originate from the GM assembly plant located in Detroit, which has amended its body adhesive application process in September 2017. This production line change ultimately caused the defect. GM engineers also managed to confirm the excess body adhesive did alter the diameter of the inboard child restraint anchorage bars, making them incompatible with most car seat models. Lastly, the investigation showed that the bars did violate FMVSS 225.

On June 21, 2018, the members of the GM Safety and Field Action Decision Authority convened and reviewed the issue. After evaluating the data from both inquiries, the group chose to initiate a voluntary safety recall.

GM notified dealers of the forthcoming action June 28, 2018.

The Solution

The automaker has directed dealers to inspect the inboard child restraint anchorage bars installed in recalled vehicles, remove any excess body adhesive and apply anti-corrosion coating, according to an NHTSA recall acknowledgement document. Technicians will perform this work free of charge. GM has yet to release a timetable for owner notification. However, those who need assistance can speak with GM customer service personnel by calling (800) 458-8006. Callers should use the internal recall reference number 18228. Owners can also connect with the NHTSA directly via the agency’s Vehicle Safety Hotline at (888) 327-4236.

 

Sean ReyesGM recalls vehicles with defective child restraint features

GM recalls vehicles with defective passenger presence systems

 

Warren, Mich. – July 13, 2018 – General Motors has recalled more than five dozen vehicles potentially equipped with defective passenger presence systems, according to documentation submitted to the National Highway Transportation Safety Administration.

The campaign affects 2016-2018 Chevrolet Malibu sedans produced between Nov. 20, 2015, and Sept. 8, 2017. The American automaker suspects all of the vehicles involved in the action contain the defective components.

The Defect

Affected models contain replacement PPS assemblies that were installed as part of an earlier service initiative. However, these features, which are designed to detect seated passengers and signal the air bags to deploy in the event of an accident, contain miscalibrated parts.

These flawed components may cause the PPS software to misclassify children or smaller adults, inhibiting air bag functionality during collisions. The defect therefore poses a serious safety hazard to passengers. That said, GM has yet to receive reports connecting the problematic PPS assemblies to any accidents or injuries.

Timeline of Events

On Feb. 8, 2018, a GM engineer managing the PPS replacement initiative noticed that the part numbers for a number of the substitute PPS assemblies installed in 2016-2018 Chevrolet Malibu sedans were incorrect. This error indicated that some dealers may have installed the wrong replacement parts in some vehicles – specifically, PPS software not calibrated to the correct vehicle seat position.

Five days later, the design release engineer who discovered the issue notified the GM corporate office via the company’s Speak Up For Safety program. The engineer then began releasing work orders in an effort to address the issue proactively and did so until March 14, 2018.

On March 16, 2018, GM launched an official internal investigation. The automaker found that the GM engineering team had released two replacement PPS assemblies as part of the earlier repair initiative: one made for vehicles with vented seats and another made for vehicles with non-vented seats. Due to a part numbering mishap, these two components were mislabeled, meaning a number of dealers had likely installed incompatible parts in numerous 2016-2018 Chevrolet Malibu sedans and had unknowingly created a serious safety hazard.

GM evaluated the issue May 25, 2018, and decided that a voluntary safety recall was necessary.

The automaker informed dealers June 14, 2018.

The Solution

GM has directed dealers to replace the front PPS assemblies in affected vehicles free of charge, according to an NHTSA recall acknowledgment document. However, the car manufacturer has yet to release an owner notification timetable.

Owners in need of assistance can speak with GM customer service personnel by calling (800) 222-1020. Callers should use the internal recall identification number 18208. Owners can also reach out to the NHTSA directly using the agency’s Vehicle Safety Hotline at (888) 327-4236.

Sean ReyesGM recalls vehicles with defective passenger presence systems