GM recalls vehicles with faulty seat belts

 

Warren, Mich. – July 10, 2017 – General Motors has recalled more than 40,000 vehicles possibly equipped with dysfunctional software, according to documentation filed with the National Highway Transportation Safety Administration. The campaign affects over one dozen models across multiple brands, including:

  • 2014-2017 Buick Encore sport utility vehicles
  • 2014-2016 Buck Lacrosse sedans
  • 2015-2016 Cadillac Escalade sport utility vehicles
  • 2015-2016 Cadillac Escalade ESV sport utility vehicles
  • 2014-2016 Chevrolet Caprice Police Pursuit sedans
  • 2014-2017 Chevrolet Corvette sports cars
  • 2014-2017 Chevrolet Silverado 1500 pickups
  • 2015-2016 Chevrolet Silverado 2500 pickups
  • 2015-2016 Chevrolet Silverado 3500 pickups
  • 2014-2016 Chevrolet Spark compacts
  • 2014-2016 Chevrolet SS sports sedans
  • 2015-2016 Chevrolet Suburban sport utility vehicle
  • 2015-2016 Chevrolet Tahoe sport utility vehicle
  • 2015-2016 Chevrolet Trax sport utility vehicle
  • 2014-2017 GMC Sierra 1500 pickups
  • 2015-2017 GMC Sierra 2500 pickups
  • 2015-2017 GMC Sierra 3500 pickups
  • 2015-2016 GMC Yukon and Yukon XL sport utility vehicles

GM suspects 75 percent of the vehicles named in the recall contain the outdated software.

The Defect

Affected vehicles contain sensing and diagnostic module software that may not properly deploy front air bags and seat belt pre-tensioning features in the event of an accident. This poses serious safety risks to drivers and passengers, as they may be left unprotected during collisions. However, the car company has not reports connecting the defective software to accidents or injuries as yet.

Timeline of Events

In September of last year, GM recalled more than 3 million vehicles believed to contain problematic SDM software, according to the NHTSA. Approximately 100 percent of the cars involved in the campaign contained the defect. GM ordered dealers to update the software in all recalled vehicles free of charge, a process that began that very month. Roughly 2.9 million were eventually serviced.

In April 2017, GM personnel conducted an internal audit, reviewing recall and repair records for recent campaigns. Auditors discovered three instances in which dealers had failed to update the SDM software on vehicles involved in the September 2016 yet reported that the repairs had been successfully executed. These findings prompted the auditors to evaluate additional repair records and OnStar diagnostic data for approximately 30,000 vehicles named in the aforementioned campaign. This data indicated that many more models connected to the campaign, an estimated 41,000, might have never received the SDM software update. On May 18, the auditors filed an internal report via the GM Speak Up program.

The GM Safety Field Action Decision Authority chose to conduct an official safety recall June 30. Dealers received notification July 10.

The Solution

GM has once again ordered dealers to updated the SDM software in affected models. The automaker has pledged to reimburse owners for the repair, according to documents submitted to the NHTSA. However, GM has not publicized an official notification date for owners. That said, those in need of immediate assistance can contact the customer care service correlating to their GM vehicles:

  • Buick Customer Care: (800) 521-7300
  • Cadillac Customer Care: (800) 458-8006
  • Chevrolet Customer Care: (800) 222-1020
  • GMC Customer Care: (800) 462-8782.

Owners can also reach to the NHTSA Vehicle Safety Hotline at (888) 327-4236.

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GM recalls Chevrolet SS vehicles

 

Warren, Mich.—June 26, 2017—A new Chevrolet recall pertains to thousands of vehicles with a potential power steering issue. According to an acknowledgment statement filed with the National Highway Traffic Safety Administration, drivers in certain Chevrolet SS models could suddenly lose electric power steering assistance while the vehicle is in motion. The specific models involved cover the years from 2014 to 2016 for the Chevrolet SS, though the recall itself comes from General Motors.

The Defect

The statement said that a power steering connector could suffer conductivity issues through fretting corrosion, possibly cutting off assistance altogether. This could in turn activate a warning light and noise to alert the driver, even though it might still technically be possible to drive the car. Estimates indicate approximately 95 percent of the 6,204 vehicles may have this issue. The affected components themselves are from Mando Corporation.

Timeline of Events

  • May 14, 2013: This was the earliest production date listed in the same NHTSA statement, applying specifically to the 2013 Chevrolet SS vehicles in the recall.
  • April 27, 2016: The production period for the 2016 vehicles involved in this recall ended on this day, making it the last of all of the included vehicles overall. The report did not list how many vehicles of each model year were included.
  • July 26, 2016: The gold-plated terminals, which were listed as part of the solution to the issue, were introduced on this date. However, the manufacturer reportedly didn’t discover this until it had begun its investigation the following year.
  • September 28, 2016: A related chronology document, also filed with the NHTSA, said that this date was when a report on steering warranty data brought the matter to GM’s attention.
  • March 23, 2017: The manufacturer began its official investigation on this day, with the actual recall decision coming on June 9.

The Resolution

The original statement listed the dealer notification date as June 15, with no date listed for owner notification at that time. The replacements will involve the previously introduced gold-plated terminals to fix the assembly, if such a repair is needed.

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Headrest Standards Concerns Lead to Chevrolet Recalls

Detroit — Mar. 02, 2017 — Some Chevrolet Cruze vehicles reportedly have issues with the recliners that could leave the vehicle noncompliant with the Federal Motor Vehicle Safety Standards. Because of this, General Motors Co. targeted 17,197 possibly affected vehicles in the U.S. as part of a recently announced recall action.

The Defect

GM Authority recently reported on the decision. According to the source, the recall would center around improperly secured head restraints. Chevrolet Cruze vehicles from either the 2016 or 2017 model years are part of GM’s concerns. {if they’re just part which vehicles are the rest of GM’s concerns?}

During a crash, the headrests could potentially separate. This not only would put the drivers in possible danger, but would also go against FMVSS 202a the standard that deals with head restraints and comes with height and placement demands.

Timeline of Events

  • July 19-20, 2016: According to an official chronology from GM, the company’s suppliers discovered a welding issue with the affected car brackets on the 19th, and then took measures to improve it the following day, though GM did not learn of this until later.
  • Sept. 16-21, 2016: Three warranty claims for vehicles reportedly containing this defect come to GM’s attention.
  • Nov. 2, 2016: The manufacturer discovered and reported the bracket issue affecting the seat backs.
  • Nov. 21, 2016: GM learned about the supplier actions, among other things, after reaching out to them. 
  • Jan. 9, 2017: The company reviewed the case through its Open Investigation Review board.
  • Jan 19, 2017: After examining relevant computer simulations two days earlier, the company’s Safety and Field Action Decision Authority made the noncompliance recall official.

The Resolution

As a repair document released through the National Highway Traffic Safety Administration said, the fix procedure will take two separate operations: an initial inspection and a follow-up installation, if necessary, to replace the seat back frame.

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Chevrolet Suburban Recall To Fix Outside Mirror Issues

Recall Masters – February 28, 2017


Chevrolet Suburban Recall To Fix Outside Mirror Issues

Because of problems with exterior mirrors, some Chevrolet Suburban vehicles are going to be part of a non-compliance recall action, according to documents filed with the National Highway Traffic Safety Administration.

A possible safety issue with these mirrors led to concern over noncompliance with the Federal Motor Vehicle Safety Standards, specifically No. 111, which concerns “rear visibility.” This standard calls for outside mirrors to provide a “view of a level road surface” for the driver.

The Defect
The glass in these mirrors was the source of the issue: Instead of the flat mirror needed for these vehicles, the affected units reportedly came with right-side convex mirrors, possibly distorting drivers’ views while in motion. The recall order included 214 Chevrolet Suburban heavy-duty vehicles with the 2016 and 2017 model years fitted with mirrors from the Michigan-based supplier Magna Mirrors of Americaf…

Read the entire article on the Recall Masters website

Sean ReyesChevrolet Suburban Recall To Fix Outside Mirror Issues

Chevrolet Suburban Recall To Fix Outside Mirror Issues

Warren, Mich. — Feb. 28, 2017 — Because of problems with exterior mirrors, some Chevrolet Suburban vehicles are going to be part of a non-compliance recall action, according to documents filed with the National Highway Traffic Safety Administration.

A possible safety issue with these mirrors led to concern over noncompliance with the Federal Motor Vehicle Safety Standards, specifically No. 111, which concerns “rear visibility.” This standard calls for outside mirrors to provide a “view of a level road surface” for the driver.

The Defect

The glass in these mirrors was the source of the issue: Instead of the flat mirror needed for these vehicles, the affected units reportedly came with right-side convex mirrors, possibly distorting drivers’ views while in motion. The recall order included 214 Chevrolet Suburban heavy-duty vehicles with the 2016 and 2017 model years fitted with mirrors from the Michigan-based supplier Magna Mirrors of America.

Timeline of Events

  • June 15 to Nov. 10, 2016: The affected Suburban vehicles go through the production process.
  • November 2016: After a line operator notices an incorrect mirror label, General Motors Co. issues an order to stop work on the affected models.
  • December  2016: The manufacturer’s Open Investigation Review team considers the matter as investigations reveal the glass issue and possible FMVSS violation.
  • January 2017: GM officially launches the noncompliance recall through its Safety and Field Action Decision Authority. The Manufacturer’s Report Date is listed as Jan. 12.  

The Resolution

The Part 573 Safety Recall Report said that dealers would replace the previous mirrors with compliant ones, based on FMVSS 111. The glass would be both flat and non-magnifying so as to match the weight-based vehicle requirements and provide an accurate view for drivers.

The safety bulletin related to the recall said that the repair would simply involve two units of the same mirror, and that it would come from GM Customer Care and Aftersales for this necessary replacement supply only, not shelf stock.

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Additional Chevy Malibus Recalled Over Takata Air Bag Defect

Recall Masters – December 29, 2016.

Additional Chevy Malibus Recalled Over Takata Air Bag Defect

The Defect

General Motors will recall all 2017 Malibu vehicles manufactured on Nov. 10, 2016, according to documents compiled by the National Highway Traffic Safety Administration. The right-hand rear side air bag inflators in these cars appear to lack sufficient welds, which could cause the inflators to separate at random. As a result, these air bags are at risk for spontaneous deployment that can project debris and cause injury or death among vehicle occupants…

Read the entire article on the Recall Masters website

Sean ReyesAdditional Chevy Malibus Recalled Over Takata Air Bag Defect

Additional Chevy Malibus Recalled Over Takata Air Bag Defect

Warren, Mich. – Dec. 29, 2016 – General Motors will recall certain 2017 Chevrolet Malibu vehicles for defects with Takata air bag inflators. These problems were similar to the reasons that led to a recent recall of 2016 Malibu vehicles.

The Defect

General Motors will recall all 2017 Malibu vehicles manufactured on Nov. 10, 2016, according to documents compiled by the National Highway Traffic Safety Administration. The right-hand rear side air bag inflators in these cars appear to lack sufficient welds, which could cause the inflators to separate at random. As a result, these air bags are at risk for spontaneous deployment that can project debris and cause injury or death among vehicle occupants.

Timeline of Events

  • November 13, 2016 – Takata informed General Motors inflators have ruptured during lot tests of modules.
  • November 14, 2016 – General Motors opened an investigation into the issue and attempted to locate all of the other inflators that originated from the same lot as the failed component.
  • November 16, 2016 – Further tests of the failed inflator confirmed the underlying issue was an incorrect seam weld. No other issues could be found in inflators from the same lot.
  • November 18, 2016 – General Motors decided to conduct a recall on the entire lot, affecting every Malibu vehicle made on November 10.

Resolution

General Motors will send notifications to all vehicle owners containing additional information about the recall schedule. As these cars are still under warranty, no reimbursement will be offered, but dealers will replace the side air bag modules free of charge.

adminAdditional Chevy Malibus Recalled Over Takata Air Bag Defect

Chevy police cars recalled [Video]

Chevrolet is in the process of recalling more than 6,000 Caprice Police Pursuit Vehicles that were manufactured between May 15, 2013, and March 3, 2016, according to Auto Blog. The police department in La Grange, Illinois, first reported the problem in September of 2015.

An investigation into the matter revealed that corrosion in the power steering and torque sensor can lead to a loss of electric power steering. To fix the issue, dealerships are replacing the steering gear assembly.

The new parts have gold-plated terminals to prevent future corrosion. Fortunately, there have been no reported deaths or injuries from the defect.

adminChevy police cars recalled [Video]