Daimler recalls vans and cars that cannot dial 911

Jacksonville, FL – May 29, 2022 – Daimler (OTCMKTS:DMLRY), which owns the Mercedes-Benz brand, is recalling 254,799 vans and cars over inability of the vehicles to dial emergency services. This compromises the occupants’ ability to get timely help in the event of a crash.

The recall affects Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vans, as well as CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class and G-Class vehicles.

Some of the affected vehicles include:

  • 2021 Mercedes-Benz S550 
  • 2019–2021 Mercedes-Benz AMG GLA45
  • 2019 – 2021 Mercedes-Benz AMG CLS5 
  • 2019 – 2021 Mercedes-Benz AMG GLC43 
  • 2019 – 2021 Mercedes-Benz AMG GLC63
  • 2019 – 2021 Mercedes-Benz  AMG GT C
  • 2017 – 2021 Mercedes-Benz CLA250
  • 2020 – 2021 Mercedes-Benz E350

Recall summary  

All of the recalled vehicles have an emergency call system, which Daimler refers to as eCall. This is an in-built communication device that allows occupants to contact emergency services with a touch of a button. 

Due to a SIM card software issue, the eCall may not be able to access the mobile phone network, preventing the car occupants from dialing 911 in the case of an emergency.

The component causing this recall is the communication module software, with different part numbers,  depending on the model. 

 A detailed list of vehicles affected by this recall is available here and here.

Recall risks

The car occupants may not be able to get help in time, increasing the chance of a serious injury or even death.

Other Mercedes-Benz recalls

Just last week, Daimler told drivers not to drive close to 300,000 Mercedes-Benz vehicles because of potential brake failure, as reported. Earlier this month, around 12,000 Sprinter vans were recalled due to faulty rearview cameras, also as reported.

The repair

Daimler will update the SIM software using the over-the-air, or OTA, feature. Should this procedure fail, the owners will be individually contacted and advised to visit an authorized dealer. 

Metris and Sprinter van owners will receive letters with additional information on June 20, 2022 while Mercedes-Benz owners will be notified on July 19, 2022. All updates are free of charge.

Is your vehicle part of this recall?

This Mercedes-Benz emergency call recall is affecting more than 200,000 vehicles. To do a Mercedes-Benz recall check and see if yours is one of them, use MotorSafety’s free vehicle lookup tool.

Bojan PopicDaimler recalls vans and cars that cannot dial 911

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