General Motors recalls multiple SUVs over power steering failure

Warren, MI – August 3, 2021 – General Motors (NYSE:GM) has issued a recall for 26,847 SUVs over a potential loss in power steering assist, which could increase steering effort and result in a crash. This GM recall includes:

  • 2021 Cadillac Escalade
  • 2021 Cadillac Escalade ESV
  • 2021 Chevrolet Suburban
  • 2021 Chevrolet Tahoe
  • 2021 GMC Yukon
  • 2021 GMC Yukon XL

The affected part is the power steering motor control module with multiple part numbers – 84893520, 84876238, 84846488.

Recall summary

The power steering assist makes it easier to steer a vehicle. A software issue in the power steering control module may result in the loss of the feature, increasing the effort needed to steer and the risk of a crash. 

An affected vehicle will still have manual steering control. 

Warning signs

Drivers will be warned of a loss in power steering functionality by a malfunction indicator light (MIL) on the dashboard and with a chime sound.  More effort will also be required to steer but the issue may be remedied if the car is restarted.

Risks

Losing the power steering can make maneuvering quite difficult, particularly with larger vehicles, like the ones that are a part of this recall. The effort required is greater at slower speeds and increases the risk of the driver losing control and crashing.

Related complaints

Back in May, a 2021 GMC Yukon owner experienced a similar loss in power steering functionality.  

Other GM recalls

Another recent Chevrolet, GMC, and Cadillac recall was for a failing airbag malfunction warning light.

The repair

The software issue can be resolved with an over-the-air (OTA) update without having to bring the vehicle to a dealership. The owner can also schedule to have the dealer perform the update. Some vehicles will require a new steering gear motor kit in order to download the software update, in which case the car will have to visit the dealer. In all cases the repair will be free of charge. Affected customers were set to be notified on August 2, 2021.

Is your vehicle part of the recall?

To find out if your vehicle is a part of this GM recall, use MotorSafety’s free vehicle lookup tool.

Vishal VenugopalGeneral Motors recalls multiple SUVs over power steering failure

General Motors recalls vehicles over collapsing emergency jacks

Warren, MI – July 9, 2021 – General Motors (NYSE:GM) has recalled 135,400 vehicles with potentially defective emergency jacks, which may fracture and collapse under load. This increases the risk of injury for people that are near or under the vehicle. This GM recall includes:

  • 2020 Buick Encore GX 
  • 2021 Buick Encore GX 
  • 2022 Buick Encore GX 
  • 2021 – 2022 Chevrolet Trailblazer 

The affected component is “jack assembly,” with multiple part numbers, including 42743996 and 42743997.

Recall summary  

The emergency jack is a tool that is used when changing a punctured tire on the side of the road.  After placing it under the appropriate jacking point, the driver uses a lever on the jack to prop up the vehicle.

On affected vehicles, if the driver positions the jack incorrectly, it may collapse while lifting the vehicle

Warning signs

According to the manufacturer, defective jacks may collapse only ‘if not positioned as directed in the vehicle owner’s manual’. This scenario is, however, likely to happen when the driver is performing a roadside repair, since these are usually less-than-ideal working conditions.  

Safety tips

Roadside repairs are dangerous and should be avoided. Always call a tow truck or try to get to an empty parking lot or somewhere where you are not on the side of the road, if possible.

If you are driving and see a tow truck – or other emergency vehicles – please slow down and move over to the right. Over 30 first responders have been killed just this year due to distracted driving.

Risks

The plastic jack may not be sturdy enough if positioned incorrectly and collapse under unforeseen loads. This may result in injury to people that are close by or under the vehicle.  

Other General Motors recalls

Different model years of Buick Encore were recalled in November of last year because of a potential fluid leak.  Both Buick Encore GX and Chevrolet Trailblazer were part of a separate recall in September of the same year because of potential loss of electronic brake assist. The 2021 Buick Encore has not been subject to any recalls.

The repair

To fix the issue, General Motors dealers will replace the plastic emergency jack with a more robust, metal jack. The repair is free of charge. Notifications will be sent to owners around July 26.

Is your vehicle part of this recall?

These Buick recalls and Chevrolet recalls include more than 135,000 SUVs. To see if your vehicle is one of them, use MotorSafety’s free vehicle lookup tool.

Bojan PopicGeneral Motors recalls vehicles over collapsing emergency jacks

GM recalls multiple models for faulty airbag warning light

Warren, MI – July 1, 2021 – General Motors (NYSE:GM) has issued a recall for 285,622 cars and SUVs over a concern that the airbag malfunction indicator may fail to warn the driver if there is a problem with the airbag, increasing the risk of an injury in a crash. The models that are part of the recall are:

  • 2021 Buick Envision
  • 2021 Cadillac CT4
  • 2021 Cadillac CT5
  • 2021 Cadillac Escalade
  • 2021 Cadillac Escalade ESV
  • 2021 Chevrolet Tahoe
  • 2021 Chevrolet Corvette 
  • 2021 Chevrolet Suburban
  • 2021 GMC Yukon
  • 2021 GMC Yukon XL

The affected part is the Serial Data Gateway Module (SDM) – a gateway that handles the multiple networks in a vehicle – with part number 13542878. It is not clear if the 2021 Corvette Stingray is part of this recall.

Recall summary

The root of the problem is with the GM SDM Programming; specifically, a software issue that causes the airbag sensor to inconsistently illuminate the airbag malfunction indicator light. As a result, the driver may think his or her airbag is working properly when it is not and this could result in inadequate protection in the event of a collision.

Risks

An airbag is meant to protect the occupant from an upper-body injury and frontal airbags have saved over 50,000 lives in the last 30 years. An airbag that does not deploy in the event of a crash can result in serious injury or even death.

Related complaints

In April 2021, the National Highway Traffic Safety Administration (NHTSA) launched an investigation over reports concerning airbag malfunctions in General Motor vehicles. Some of the models that are part of this recall were also investigated.

Of 15 complaints submitted to the NHTSA, six mentioned serious crashes where the airbags failed to deploy. Some also mentioned that the warning lights came on “every two to three minutes when driving.”

GM has not commented on whether this recall is a consequence of the investigation.

Other GM recalls

Back in December 2020, General Motors was ordered to recall 5.9 million cars with Takata airbags that may rupture when deployed.  

Other Chevrolet and Buick recalls in the recent past include the January 2021 recall for mid-size sedans over a potential suspension issue.

The repair

The software issue can be resolved with an over-the-air (OTA) update at a dealership. Affected customers will be notified on July 19, 2021.

Is your vehicle part of the recall?

To find out if your vehicle is a part of this GM recall, use MotorSafety’s free vehicle lookup tool.

Vishal VenugopalGM recalls multiple models for faulty airbag warning light

GM recalls pickups for power steering problem

Warren, MI – April 30, 2021 – General Motors (NYSE:GM) has recalled 60,678 pickup trucks that may lose power steering on “startup or while driving,” increasing the risk of a crash. The recall includes:

  • 2015 Chevrolet Colorado pickups
  • 2015 GMC Canyon pickups

The component in question is the “electric power steering rack,” with multiple part numbers, including 23228020 and 23228019.

Recall summary  

Power steering is a feature that makes it easier to turn or maneuver the vehicle.

The recall is an expansion of a previous recall conducted in 2016. It stems from an issue with the trucks’ power steering gears, which translate the turning of the steering wheel into the turning of the tires.  

Because of certain electrical connections being corroded or damaged within the gears, the  gears may lose power and shut off the power steering.

Warning signs

If the power steering is deactivated, the driver will hear chimes and see the malfunction indicator light (MIL) come on.

Risks

With a heavy car like a pickup truck, losing power steering can make it difficult to maneuver the car, especially at lower speeds. This augments the risk of an accident.

Read more about what to do if you lose power steering in this article about a similar Mercedes-Benz GLC recall.

The repair

Dealers will replace the faulty part with an improved model, free of charge. Drivers who repaired this issue on their own dime before May 10 are eligible for reimbursement. GM also said “courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.”

Is your vehicle part of this recall?

Over 60,000 vehicles are included in this General Motors recall. Want to do a GM recall check? Use MotorSafety’s free vehicle lookup tool to check for open Chevrolet recalls and GMC recalls.

Rebecca RandGM recalls pickups for power steering problem

General Motors under investigation for airbag failures

Washington, D.C. – April 19, 2021 – The U.S. government’s highway safety regulator is investigating General Motors (NYSE:GM) over reports of an airbag malfunction. The investigation cites 15 complaints and covers the following vehicles:

  • 2020 – 2021 Cadillac CT4
  • 2020 – 2021 Cadillac CT5
  • 2020 – 2021 Cadillac Escalade
  • 2020 – 2021 Cadillac Escalade ESV
  • 2020 – 2021 Cadillac XT5
  • 2020 – 2021 Chevrolet Silverado 1500
  • 2020 – 2021 Chevrolet Silverado 2500
  • 2020 – 2021 Chevrolet Silverado 3500
  • 2020-2021 Chevrolet Suburban
  • 2020 – 2021 Chevrolet Tahoe
  • 2020 – 2021 GMC Sierra 1500
  • 2020 – 2021 GMC Sierra 2500
  • 2020 – 2021 GMC Sierra 3500
  • 2020 – 2021 GMC Yukon
  • 2020 – 2021 GMC Yukon XL
  • 2020 GMC Sierra Denali
  • 2021 Chevrolet Suburban 1500
  • 2020 Chevrolet Silverado 4500HD
  • 2020 Chevrolet Silverado 5500HD
  • 2020 Chevrolet Silverado 6500HD

Complaints  

Of the 15 complaints, consumers submitted to the regulator, the National Highway Traffic Safety Administration (NHTSA), six mention serious crashes where the airbags failed to deploy, while eight highlight injuries that occurred in connection with the problem.

One complaint from Dayton, Ohio graphically describes the consequences when one driver’s airbag failed to deploy in an accident, resulting in a serious head injury. During the accident, “something hit [the driver’s] face while the “steering wheel airbag” failed to deploy. The driver remembers crawling out of their overturned Cadillac Escalade and being taken to the hospital. Upon being discharged, the person experienced “loss of taste and smell” except for the “smell of brain matter” from “fluid” dripping down their nasal cavity.

Other complaints describe the airbags failing to deploy despite the driver hitting several trees. 

Cause of the problem

The administration’s investigation points to a bulletin GM posted for dealers and repair shops in March, addressing problems with the airbag warning light. The bulletin blames the problem on “rust particles in the connection terminal interface of the driver airbag inflator.”

However, according to a statement obtained by the Associated Press (AP), GM said it was unaware of any airbags failing to deploy due to this problem, adding that its own analysis of the issue found that airbags would still deploy in a crash even if the malfunction light was on.

Warning signs

Some of the complaints describe the airbag and “service safety restraint system” warning lights coming on as often as “every two to three minutes when driving.”

Other GM airbag recalls

GM has recently recalled close to 6 million cars because of potentially lethal Takata airbags that may rupture when deployed. Separately, in April NHTSA launched another investigation after multiple car manufacturers – including GM – recalled airbags that were improperly folded during the installation process and could fail to deploy. The airbags were manufactured by Joyson, a successor of Takata.

It is not clear who produced the GM airbags at the center of the current investigation.

Is your vehicle part of this recall?

Over 749,000 vehicles could be recalled as a result of NHTSA’s investigation. To do a GM recall check, bookmark MotorSafety’s free vehicle lookup tool and come back to the site when more details become available.

Rebecca RandGeneral Motors under investigation for airbag failures

GM recalls Chevrolet and GMC vans for fire risk

Warren, MI – April 13,  2021 –General Motors (NYSE:GM) has recalled 10,154 cargo and passenger vans whose batteries may short-circuit, which could cause a fire under the hood. The recall includes:

  • 2021 Chevrolet Express vans
  • 2021 GMC Savana vans

The affected part is the positive battery cable, with multiple part numbers, including 84911210  and 84911211.

Recall summary  

The recall centers around the vans’ battery cable terminals, which connect the car’s electrical system to its battery. Certain tabs on the terminals could touch other parts of the car, causing the battery to short out. If that happens, drivers may get a  “low battery voltage warning or experience a dead battery.” It can also lead to a fire.

The affected cars are equipped with 6.6-liter gasoline engines.

Risks

Car fires can pose a serious risk to drivers, passengers and nearby people and structures. GM has received at least three reports of fires related to this issue. To read more about the risks of vehicle fires, check out this article about  a recent Kia Stinger recall.

Safety tips

Just like in the recent Chrysler and Hyudai recalls, the manufacturer and the National Highway Transportation Safety Administration (NHTSA) recommend to NOT park the car close to structures and “flammable materials” – such as houses, garages and “vegetation” – until the issue is resolved. If you do not feel comfortable driving the car and it is still within warranty, contact your dealer to arrange for courtesy transportation.

Other GM recalls

2018-2021 Chevrolet Express vans are part of a recent recall concerning tires that were left to “cure” for too long, making them brittle and prone to breakage.

The repair

GM dealers will trim away part of the tab on the battery cable terminal so that it is no longer at risk of touching other parts of the car. However, if the tab has been trimmed down too much in a prior repair, the whole battery cable will be replaced. Both of these services are free of charge. Recall notifications with more details about when and how to seek repairs will be sent out to owners starting May 3.

Is your vehicle part of this recall?

Over 10,000 vehicles are included in this Chevrolet/GMC recall. To see if your van is one of them, use MotorSafety’s free vehicle lookup tool.

Rebecca RandGM recalls Chevrolet and GMC vans for fire risk

General Motors trucks recalled for a software error

Laguna Hills, CA – Dec. 20, 2019 – General Motors LLC is recalling certain 2019 Chevrolet Silverado 1500, Cadillac CT6, and GMC Sierra 1500 vehicles. The Electronic Brake Control Module (EBCM) may have a software error that could disable the Electronic Stability Control (ESC) and Antilock Brake System (ABS).

The potential number of vehicles affected is estimated at 463,995.

The Defect

The affected vehicles have a software defect in the EBCM that will disable the ESC and ABS for a single ignition cycle. In situations where the ABS and ESC are disabled, the vehicle diagnostic’s telltale lamps won’t light up, leaving the driver unaware of the problem. Driving without knowledge of a defective ABS or ESC may increase the risk of a crash. In addition, the lack of warning of a defect puts the vehicles out of compliance with S5.3 of Federal Motor Vehicle Safety Standard 126 and S5.1 of Federal Motor Vehicle Safety Standard 135.

According to General Motors, an estimated one percent of the total vehicles for each model are affected.

Timeline of Events

On November 15, 2019, General Motors’ EBCM supplier, ZF TRW, informed the company that they had found a software error while investigating a related product. On December 5, 2019, General Motors’ Safety and Field Decision Authority decided to call for a noncompliance recall.

The Solution

General Motors will provide dealers with a list of affected vehicles through GM GlobalConnect Recall Reports. General Motors dealers are expected to reflash all affected EBCMs, updating the software and correcting the problem. Moving forward, the software error has been corrected for the 2020 model year.

Because all affected vehicles are the current model and under warranty, General Motors will not have to provide reimbursements. Owners can check to see if their vehicle is being recalled by searching their VIN number at www.vinrcl.safercar.gov/vin/. In some cases, courtesy transportation may be provided to affected drivers. Dealers will be notified of the recall December 12, 2019. GM will begin notifying individual owners January 27, 2020.

For more information on this or other recalls past or present, visit MotorSafety.org.

Sean ReyesGeneral Motors trucks recalled for a software error

GM Recalls 2017 – 2019 Chevrolet Trax Vehicles for Steering Issues

Laguna Hills, CA – April 26, 2019 – General Motors is recalling certain 2017 – 2019 Chevrolet Trax vehicles. Improper welding of a joint in one or both of the front lower-control arms may result in the detachment of the arm from the vehicle.

This could potentially cause the front wheel to toe outward, impacting the vehicle’s steering and handling and leading to a greater chance of crash. As many as 112,958 vehicles may be affected.

The defect

According to the National Highway Traffic Safety Administration report on this problem, an improperly welded joint in one or both of the front lower-control arms could fatigue and break, resulting in the vehicle’s lower control arm partially separating from the vehicle.

If this were to happen, the front wheel attached to the control arm would toe outward, adversely affecting the vehicle’s steering and potentially causing the tire to rub against the wheel well, increasing the risk of a crash.

Timeline of events

A GM dealer filed a field product report November 14, 2018 concerning a left front-control arm that partially separated from a 2018 Chevrolet Trax.

Based on a visual inspection of photos of the failed control arm, GM found that the weld connecting the arm to the bushing did not match design specifications. I

In response, GM’s supplier originally stated that the welds on the failed component part and other control arms produced at its facility conformed to design specs.

Following a formal product investigation on January 31, 2019, GM’s supplier confirmed on February 28 that the welds on the failed part did not comply with the applicable design specifications.

The welds were improperly modified because the lower-control arm stampings failed not match specs.

From March through April, the automaker worked with its supplier to identify affected vehicles that may have been manufactured with the defective part and to assess the condition’s impact on vehicle performance.

GM engineers at the Milford Proving Grounds conducted drivability testing April 12 on a Chevrolet Trax vehicle with a front lower-control arm that was cut at the affected weld.

GM’s Safety and Field Action Decision Authority consequently decided April 15 to conduct a safety recall. As of that date, only two warranty claims relating to this condition had been reported for cars sold in the U.S., with no evidence of any crashes.   

The solution

GM has not yet provided a notification schedule for the recall. The automaker will notify owners, and dealers will inspect the left and right front lower-control arms, replacing them as necessary, free of charge.

The NHTSA Campaign Number for this recall is 19V312000.

To find out if your vehicle is part of this recall, use MotorSafety.org’s free look-up tool.

Sean ReyesGM Recalls 2017 – 2019 Chevrolet Trax Vehicles for Steering Issues