Chrysler recalls Jeeps with noncompliant software [Video]

Hello, and welcome to another vehicle recall update.

Fiat Chrysler Automobiles has recalled more than three thousand sport utility vehicles suspected to contain instrument control panel software that violates Federal Motor Vehicle Safety Standards. The campaign affects two-thousand-seventeen Jeep Renegade models. F-C-A suspects 100 percent of the vehicles named in the recall contain the defective software.

The models named in the campaign are equipped with I-P-C software that causes malfunction indicators to illuminate when no mechanical problems are present. This violates F-M-V-S-S standard 101, which stipulates that warning lights should only shine when actual engine issues occur.

F-C-A has directed dealers to update the software in all affected Jeep Renegades, free of charge. The car company plans to contact owners on or about September sixteenth, two-thousand and seventeen.

Stay tuned for more breaking news on vehicle recalls!

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Chrysler recalls Jeeps with defective software

 

Auburn Hills, Mich. – Aug. 25, 2017 – Fiat Chrysler Automobiles recalled more than 3,000 sport utility vehicles possibly equipped with defective instrument control panel software, according to documentation filed with the National Highway Transportation Safety Administration. The campaign affects 2017 Jeep Renegade SUVs manufactured between June 1, 2017 and July 20, 2017. FCA estimates that 100 percent of the models referenced in the recall contain the defective equipment.

The Defect

The vehicles involved in the campaign could be equipped with ICP software that causes warning lights to illuminate even when no engine problems are present. A newly installed integrated circuit chip system is believed to be the root cause of the error, which renders the affected models noncompliant under Federal Motor Vehicle Safety Standard 101. The rule states that indicator signals “must not emit light except when identifying the malfunction or vehicle condition [they are] designed to indicate,” according to the NHTSA.

The defective ICP software creates a serious safety hazard, as drivers could be unaware of actual mechanical issues or other problems that may lead to breakdowns or accidents. However, FCA has yet to receive any reports connecting the problematic software with accidents or injuries.

Timeline of Events

On July 19, 2017, engineers at FCA pinpointed an ICP software error during production and immediately opened an investigation, as they believed the flaw put the affected vehicles in violation of FMVSS 101. Two days later, officials from the FCA Vehicle Safety and Regulatory Compliance examined evidence of the software error – video footage, in this case – and compared the issue to the functional requirements set out in the FMVSS. The internal group then connected with individuals from FCA Italy and expressed to them the opinion that the software did indeed pose a serious safety hazard and was in violation of FMVSS 101.

On July 26, FCA chose to conduct an official safety recall. The automaker notified dealers Aug. 2.

The Solution

The car company has directed dealers to update the ICP software in affected vehicles free of charge, according to a recall acknowledgement filed with the NHTSA. FCA is intends to notify owners via first-class mail on or about Sept. 16, 2017. Those in need of more immediate assistance can contact FCA customer service at (800) 853-1403 or call the NHTSA Vehicle Safety Hotline at (888) 327-4236.

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Chrysler recalls vehicles with damaged alternator diodes

 

Auburn Hills, Mich. – July 14, 2017 – Fiat Chrysler Automobiles has recalled an estimated 442,214 vehicles potentially equipped with damaged alternator diodes, according to a company press release. The campaign affects a variety of models across multiple brands, including:

  • 2011-2014 Chrysler 300 sedans
  • 2011-2014 Two-door Dodge Challenger sports cars
  • 2011-2014 Four-door Dodge Charger sports cars
  • 2011-2014 Dodge Durango sport utility vehicles
  • 2012-2014 Jeep Grand Cherokee sport utility vehicles

Approximately 318, 781 of the vehicles originated from U.S. dealers, while 37,504 are circulating the Canadian and Mexican markets. The remaining 85, 292 are outside of the North American Free Trade Agreement zone. FCA estimates 100 percent of the vehicles named in the recall contain the defective part, according to documentation filed with the National Highway Transportation Administration.

The Defect

Vehicles named in the recall are suspected to contain alternators with diodes susceptible to thermal fatigue failure stemming from overstressed electric hydraulic power steering systems. In the event of a diode failure, the alternator ceases supplying the engine with electricity, leading to the unexpected loss of multiple features, including the antilock braking system, the electronic stability control system and the engine control module. In some cases, the vehicle my cease operation entirely. The diodes can also short circuit and cause fire, heat and smoke to rise from the engine.

FCA has received reports of two accidents related to the faulty diodes. However, the car company has yet to receive notification of any injuries connected to the defect.

Timeline of Events

FCA has not released details into the internal investigation that uncovered the problem. The company is expected to notify dealers on or around Aug. 24.

The Solution

FCA will direct dealers to replace the alternators in affected vehicles, free of charge, according to a recall acknowledgement document filed with the NHTSA. Owners should expect to receive notification via first-class mail on or around Aug. 24. However, those in need of more immediate assistance can contact the FCA U.S. Customer Care Center at (800) 853-1403 or the NHTSA Vehicle Safety Hotline at (888) 327-4236.

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Jeep recalls vehicles with incorrect jump-starting information

 

Auburn Hills, Mich. – July 7, 2017 – Fiat Chrysler Automobiles has recalled nearly 13,000 vehicles containing user guides with inaccurate jump-starting instructions, according to documentation filed with the National Highway Transportation Safety Administration. The campaign affects 2017 Jeep Compass sport utility vehicles produced between Oct. 17, 2016 and April 28, 2017. FCA estimates 100 percent of the models named in the recall are equipped with the faulty information.

The Defect

Affected vehicles contain user guides with inaccurate jump-starting instructions. These flawed reference materials feature an image of the Jeep Compass battery terminal with reversed polarities. This not only confuses owners in need of assistance, but also creates a serious safety hazard, as attaching jump starting cables in the manner shown in the instructions may produce a dangerous electrical charge. However, the FCA has not received reports of any accidents or injuries connected to the inaccurate user guides.

Timeline of Events

On May 31, an FCA supplier reported that the user guides installed in some 2017 Jeep Compass models might contain inaccurate information. The car company’s Vehicle Safety and Regulatory Compliance group immediately launched an investigation into the supposed issue. Roughly one week later, FCA engineers reviewed the user guides and confirmed that the instructions did indeed contain an error. The VSRC group then initiated an internal review in search of customer complaints, injury reports or warranty claims connected to the defective user guides. This review ultimately uncovered one customer complaint mentioning the inaccurate materials.

On June 30, the FCA Vehicle Regulations Committee reviewed the findings and recommended an immediate voluntary safety recall.

The Solution

FCA will order dealers to distribute accurate user guides containing correct jump-starting directions. The automaker has pledged to reimburse owners for the amended instructions, provided they can submit proof of purchase in the form of a receipt or other documentation. FCA plans to notify dealers and owners Aug. 21, 2017. Individuals in need of more immediate assistance can contact Chrysler customer service at (800) 853-1403 or the NHTSA Vehicle Safety Hotline at (888) 327-4236.

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In May Jeep recalls, 2017 Compass could have axle faults

 

Auburn Hills, Mich.—May 22, 2017—Structural issues have led to a new Jeep recall this month, with drivers at possible risk of their vehicles suddenly slowing or failing to park. According to CNet, the recall isn’t scheduled to begin until next month but could affect 1,178 Compass vehicles with the model year of 2017.

The Defect

The source said that these vehicles may not have axles in the correct place, potentially leading to transmission connection problems. Though it could manifest in different ways, the axle that fails to connect with the rest of the transmission could make it difficult to operate the vehicle normally, making basic functions involving the car difficult.

Timeline of Events

  • February 2017: The 2017 Jeep Compass first became available for sale, according to Forbes.
  • May 2017: Inventory availability increased, the source said, while the CNet piece appeared on May 22.
  • June 2017: CNet said this was when the recall itself would actually take place, sometime around June 23.

The Resolution

Before the fix even happens, owners can try engaging the parking brake, since this is not affected by the issue prompting recall. For a long term solution, dealers plan to replace any defective half-shafts in these vehicles to offset the risk of disengagement. The problem is specifically said to be with the “left front half-shaft,” CNet said. Cars.com confirmed that the recall won’t cost owners.

An earlier article from the same source mentioned a December recall launched for a different reason. Some 2016 Jeep Compass models were part of a larger recall that affected a total of 43,000 vehicles from the same year, including other brands, such as Dodge. In addition to stalling, these vehicles could have possibly experienced instrument cluster errors, due to camshaft or crankshaft connector issues.

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Family of Anton Yelchin suing FCA [Video]

St. Petersburg, FL – Nov. 15, 2016 – Fiat Chrysler Automobiles Group is being sued for both negligence and product liability by the family of late actor Anton Yelchin, according to Automotive News. On June 19, his Jeep Grand Cherokee rolled away unexpectedly and pinned him against a gate, ultimately resulting in his death. The Jeep Grand Cherokee and 1.1 million other vehicles are currently under recall for a defect in the shifter that causes drivers to think a vehicle is in park when it is not. Gary Dordick, the family attorney, told variety that the actor received a recall letter from F-C-A for his Grand Cherokee about a week after he died.

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Takata Airbags In Jeeps Leads To Recall

Fiat Chrysler has announced the recall of certain Jeep Cherokee vehicles after a problem was discovered that could prevent airbags from properly inflating. Takata Corporation, the maker of these airbags, has already been involved in a major safety recall.

The Defect

Some 2017 Jeep Cherokees manufactured between Oct. 13, 2016 and Oct. 17, 2016 may have improper welds on the driver’s knee airbag inflator. During a crash, these defects could stop the airbags from opening and protecting the driver.

Timeline

Sept. 24, 2016 – The Tier 2 ARC Automotive Inc. KAB inflators were produced. Maintenance was done on the optical lens covers of the welders used on the inflators.

Oct. 14, 2016 – The Takata Corporation reported two inflator failures in tests.

Oct. 17, 2016 – Takata notified Fiat Chrysler Automobiles US Supplier Quality that some inflators had been welded improperly.

Oct. 18, 2016 – Fiat Chrysler Automobiles US Suppliers Quality told Fiat Chrysler Automobiles US Vehicle Safety and Regulatory Compliance that an investigation would be needed.

Oct. 18-24, 2016 – Fiat Chrysler Automobiles US, Takata and ARC considered their immediate response, as well as correctives that could be taken in the long term to address this issue and prevent the problem from spreading to additional parts.

Oct. 23, 2016 – Takata made plans to keep inflators and ensure that they are all validated before being shipped out.

Oct. 24, 2016 – Fiat Chrysler Automobiles US determined that it would be best to issue a voluntary recall.

Resolution

Fiat Chrysler will conduct a voluntary recall on all affected vehicles in order to replace the defective inflators. The company also plans to reimburse drivers for any expenses associated with repairing this problem on their own.

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Burning a Jeep With a Phone

St. Petersburg, FL – Oct. 20, 2016 – A Galaxy Note 7 was responsible for burning a Jeep Cherokee down to the ground in St. Petersburg, Florida. The owners of the vehicle left the Samsung smartphone on the charger while unloading a desk from the back of the vehicle in to their home. Earlier that day, they had been in the Jeep with their daughter and service dog taking a tour of garage sales all over town. After the Florida family got their new desk inside, they headed back outside to run some more of the day’s errands. But instead of climbing back into their Jeep Cherokee, the family was left shocked standing in front of a pile of smoke and ash.

Samsung sent a statement to Fox 13, the St. Petersburg affiliate, that read:

“We are aware of the incident and we are working with Mr. Dornacher to investigate his case and ensure we do everything we can for him. Consumer safety is Samsung’s highest priority. With regard to the Galaxy Note7, we are asking owners to take advantage of the Product Exchange Program announced on Friday of last week. The program offers Note7 owners the opportunity to exchange the phone for a new one. More details on the program can be found at http://www.samsung.com/us/note7exchange/.”

The Defect

Luckily for Jeep, all evidence obtained through investigations have pointed to the Samsung Galaxy Note 7 as the reason for the fire, not any component of the Jeep. Unfortunately for the Florida family, they are out a Jeep and smartphone. The problem stemmed from severe overheating of the Samsung device. Although Samsung refers to incidents in vague terms of safety hazards, there have been multiple reports of the phones exploding and catching fire.

Timeline Of Events and Responses

Samsung announced the release of their latest smartphone, the Samsung Galaxy Note 7, on August 2, 2016. The phones were shipped to customers on August 19, 2016, according to CNN. Although the device began to rack up positive reviews from technology critics, a major problem occurred not long after its release: 35 customers complained about the battery after the phone exploded while left on the charger. So far, Samsung has issued recalls in the U.S. as well as South Korea. Though the phones have been sold in China as well, Samsung says those devices are safe from the defect. The batteries used on those smartphones were manufactured by a different company. On Monday, September 5, 2016, the Dornachers went garage sale shopping around the area of St. Petersburg, Florida, near their home. They purchased a desk and transferred it from the hatch of their Jeep Cherokee to the inside of their house – they left a Samsung Galaxy charging in the vehicle. Due to an overheating problem with the device, it exploded and caught the Jeep on fire.

The Solution

The good news for Jeep owners is that there is no recall for the vehicles in regards to this matter. But if you own a Samsung Galaxy Note 7, it’s a good idea to follow the recall instructions from Samsung.

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Fiat Chrysler Moves Away from Takata Air Bags for Jeeps

Auburn Hills, Mich. — August 26, 2016 — Fiat Chrysler Automobiles is officially halting the use of certain Takata air bag inflators in its new Jeeps. These inflators are the subject of an ongoing and extensive recall, which has affected millions of vehicles and resulted in multiple deaths. While FCA said that it isn’t aware of any failures, it will cease including these models in newer vehicles.

According to a press release from the source, the manufacturer will identify unsold vehicles that use these devices. Around 6,300 of the components were subjected to tests and proved stable, even in “potentially problematic environmental conditions.”

As with the other inflators involved in the Takata air bag recalls, the FCA has previously used “nondesiccated ammonium-nitrate” units, which could degrade in certain conditions. However, the source said that most of the American FCA vehicles “employ alternate propellants.” The last vehicle from the company to be produced with these inflators will be the 2016 Jeep Wrangler.

The National Highway Traffic Safety Administration has tracked completion rates for all the automakers involved in this action. As of June 17, the Fiat Chrysler recalls had led to exactly 1,097,955 air bag repairs, which is 22.7 percent of the total amount. Within this number, it has repaired 24.5 percent of driver-side air bags and 12.1 percent of passenger-side.

So far, the company with the highest completion rate is Honda, which has repaired 48.3 percent of its total air bags. Toyota is second with 30.4 percent repaired, and Nissan is third with 25 percent. Overall, the recalls have seen more than 8.8 million units repaired, most of which are driver-side units.

The NHTSA accelerated the recall May 4, addressing Takata directly and prompting it to support the new additions of as many as 40 million inflators.

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Software Problems Part of New Fiat Chrysler Recall

Auburn Hills, Mich. — August 12, 2016 — Some relatively recent model year FCA vehicles could leave passengers in danger because of a wire harness problem. Autoblog recently featured a press release from the manufacturer of the 323,361 U.S. vehicles involved in the recall. These include the 2014 and 2015 Chrysler 200, Jeep Cherokee and other vehicles.

According to this source, affected vehicles were produced before Sept. 23, 2014. Though the vast majority of these are in the U.S., a total of 43,927 are outside of the NAFTA region, with thousands more in both Canada and Mexico.

The issue itself involves a wire-crimping problem, which could be temporarily fixed if drivers turn their vehicles on and off. The newer versions of these models will benefit from an updated harness manufacturing system.

Crimping a wire can require the right hardware. including a crimp cap or an appropriate crimping tool. The quality of the wire makes a difference, too, as it needs to match the appropriate engine system.

Last year, the 2015 Cherokee was part of multiple Jeep recalls. One of these was in December and involved a possible short circuit in the power liftgate module that may have left drivers at risk of fire. Dealers were instructed to add a water shield in an acknowledgement statement dated for December 17.

Another recent recall with the same make and model was reported in October. That action concerned Jeeps with air conditioning hose issues that could have also left the occupants at risk of fire. The solution involved replacing the hose after inspection to keep it from contacting the exhaust manifold.

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