Jeep Wranglers Recalled Due To Safety Defect

Laguna Hills, CA – May 16, 2019 – Erwin Hymer Group USA, doing business as American Fastbacks, is recalling 2018 Badlands Edition Jeep Wranglers equipped with roof top tents. The tent cover may break or crack, which could result in it coming loose from the vehicle while it is moving. As many as 94 vehicles may be affected.

The Defect

According to the National Highway Traffic Safety Administration report on this recall action, the affected 2018 Jeep Wrangler vehicles have a roof top tent installed in which the top cover may break or crack under extreme weather conditions. As a result, the cover could detach from the vehicle. If this were to happen while the vehicle is moving, it could create a road hazard, increasing the chance of a crash.

Timeline of Events

American Fastbacks first learned of the problem in November 2018, when dealerships in the Midwest reported that covers on the Wrangler roof top tents were cracking due to extreme cold weather. The company, believing it was a quality control defect, started looking for a new supplier.

Additional complaints were received in February 2019, followed by a dealer report April 17 that the roof top cracking was not a cosmetic issue, but rather one that posed a significant safety concern.

American Fastbacks had already instituted an earlier recall of the affected vehicles for another issue. After discussion of the new problem with the NHTSA, the company decided to announce a separate recall for the roof top tent defect.

The Solution

The recall will begin in May 2019. A solution to the roof-cover defect is still under development.

Owners may contact American Fastbacks customer service at 1-844-533-7997 extension 301. Owners should be aware that vehicles in this recall are also included in recall 19V-190. Owners may also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. The NHTSA Campaign Number for this recall is 19V-320.

Sean ReyesJeep Wranglers Recalled Due To Safety Defect

Chrysler Recalls 2019 Dodge Charger Vehicles With Missing Air Bag Information

Laguna Hills, CA – May 4, 2019 – Chrysler is recalling certain 2019 Dodge Charger vehicles in which both of the front sun visors may lack the required air bag warning information. Not having this information available could increase the risk of injury. As many as 1,097 vehicles may be affected. 

The Defect

According to the National Highway Traffic Safety Administration report on this issue, the driver- and passenger-side sun visors on the affected 2019 Dodge Chargers may not have had the required air bag warning information attached. The driver-side sun visor may contain no air bag warning label at all, and the passenger sun visor may contain warning labels intended for non-U.S. markets. Because of these omissions, these vehicles do not comply with Federal Motor Vehicle Safety Standard number 208, “Occupant Crash Protection.” Failure to provide the air bag warning information increases the chance of driver or occupant injury.

Timeline of Events

A 2019 Dodge Charger built for the U.S. market but containing non-U.S. sun visor air bag warning labels, was reported Feb. 1, 2019 in a customer protection audit at Chrysler’s Brampton Assembly Plant.

On Feb. 6, Chrysler Engineering was notified that non-U.S. sun visor air bag warning labels had been built into some U.S. market vehicles. The location and content of the non-U.S. sun visor air bag warning labels were compared against the federally mandated requirements, revealing differences between the Federal Motor Vehicle Safety Standards and the non-U.S. labels.

Chrysler decided March 21 through its Vehicle Regulations Committee to conduct a voluntary safety recall of the affected vehicles. 

The Solution

The recall began April 17, 2019. Chrysler has notified owners, and dealers will replace the driver and passenger sun visors, at no cost.  Consistent with past practices, the automaker will reimburse Dodge Charger owners who have incurred the cost of repairing a problem that subsequently became the subject of a field action. Chrysler requests that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense.

Owners may contact FCA US customer service at 1-800-853-1403. Chrysler’s number for this recall is V35. Owners may also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. The NHTSA Campaign Number for this recall is 19V246000. 

Sean ReyesChrysler Recalls 2019 Dodge Charger Vehicles With Missing Air Bag Information

Chrysler Recalls 2019 Jeep Cherokees For Loose Passenger Seat Bolts

Laguna Hills, CA – May 3, 2019 – Fiat Chrysler Automobiles U.S., LLC is recalling certain 2019 Jeep Cherokee vehicles due to a manufacturing defect. The front passenger seat mounting bolts may be loose. The resulting seat movement in the event of a crash could increase the risk of injury. As many as 253 vehicles may be affected.

The Defect

According to the National Highway Traffic Safety Administration report on this problem, some 2019 Jeep Cherokee vehicles built at the Belvidere Assembly Plant could have front passenger seat mounting fasteners that were not tightened to the correct torque. When this happens, it could lead to the increased risk of passenger injury in an accident.   

Timeline of Events

Chrysler’s U.S. Vehicle Safety and Regulatory Compliance organization first received word Jan. 22, 2019 of three vehicles from the first shift of Nov. 26, 2018 with front seat passenger seat mounting bolt torques below specification, and opened an investigation.

Further testing in January showed that vehicles built with front passenger seats not fully fastened down may not reliably be detected when test-driven. After reviewing Belvidere assembly records, Chrysler discovered that torque traceability records had been compromised. The automaker concluded that three factors contributed to the torque traceability problem: an untrained operator, improper tool tethering that allowed the operator to work out of the station and a fastener tool with limited torque traceability.

As of March 21, Chrysler had not received any complaints or field reports related to the issue, nor were they aware of any incidents or injuries resulting from the problem. Despite the absence of any such troubling reports or warranty claims, the automaker decided March 21 to conduct a voluntary safety recall of the affected vehicles.

The Solution

The recall formally began April 11, 2019. Chrysler has notified owners, and dealers will inspect the affected vehicles and if needed tighten the mounting bolts, free of charge. Consistent with past practices, the automaker will reimburse Jeep Cherokee owners who have incurred the cost of repairing a problem that subsequently became the subject of a field action; Chrysler requests that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense.

Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is V31. Owners may also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. The NHTSA Campaign Number for this recall is 19V248000.

Sean ReyesChrysler Recalls 2019 Jeep Cherokees For Loose Passenger Seat Bolts

Chrysler Recalls Over 47,000 Pacifica and Pacifica Hybrid Vehicles for Steering Issue

 

Laguna Hills, CA – March 18, 2019 – Chrysler is recalling certain 2018 Pacifica and Pacifica hybrid vehicles. The right front lower control arm could separate from the steering knuckle, causing loss of directional control and increasing the risk of a crash. As many as 47,771 vehicles are potentially affected by this issue.

The Defect

According to the National Highway Traffic Safety Administration Safety Recall Report on this issue, the right front lower control arm can separate from the steering knuckle in some 2018 MY Chrysler Pacifica vehicles. The issue came to light due to an increase in warranty claims for buzz, squeak and rattle relating to the suspect joint were reported. If the right lower control arm separates from the steering knuckle, the driver may experience a loss of directional control, which can result in the vehicle crashing without advance warning.

Timeline of Events

Chrysler’s Vehicle Safety and Regulatory Compliance organization launched an investigation Nov. 20, 2018 following the field report of a vehicle that exhibited a separated right front lower control arm ball joint separated from the steering knuckle.

Between Nov. 4-17, Chrysler’s Chassis Engineering team completed dimensional component testing. From Nov. 19 to Jan. 14, 2019. Chassis Engineering did system level testing to confirm failure mode and the scope of the issue. In addition, Chrysler and its Chassis Engineering team held meetings between Nov. 20, 2018, and Feb. 15, 2019 to  review the issue and discuss customer consequences, potential root cause, the scope of vehicles affected, potential corrective actions being investigated and component and system test results.

Following receipt of five Customer Assistance and Information Requests and one field report, Chrysler decided Feb. 21, 2019 to conduct a voluntary safety recall of the affected vehicles.

The Solution

Starting April 19, 2019, Chrysler will notify owners, and dealers will inspect the right front knuckle and lower control arm for damage and replace as needed, replacing the right front lower control arm knuckle pinch bolt with a larger diameter pinch bolt free of charge.

Some of the affected vehicles may be in dealers’ new vehicle inventory. Federal law requires that repairs must be completed before retail delivery. These vehicles will be eligible for a reimbursement allowance through Chrysler.

Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is V15. Owners may also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. The NHTSA Campaign Number for this recall is 19V143000.

Sean ReyesChrysler Recalls Over 47,000 Pacifica and Pacifica Hybrid Vehicles for Steering Issue

Chrysler recalls 8,933 Fiat Spider 124 vehicles equipped with automatic transmissions

 

Laguna Hills, CA – March 11, 2019 – Chrysler (FCA US LLC) is recalling certain 2017-2019 Fiat Spider 124 vehicles equipped with Aisin Rear Wheel Drive automatic transmissions. Because of incorrect programming within the transmission control module, certain conditions may cause the vehicle to downshift without warning and abruptly slow down.

The Defect

According to the National Highway Traffic Safety Administration Safety Recall Report on this issue, incorrectly programmed transmission control modules may cause vehicles to unexpectedly downshift and suddenly decelerate under certain conditions. Electrical noise in the range signal may be detected while driving in Drive mode (including “Manual” mode). Due to inappropriate control logic of the clutch control software in the transmission control module, this signal noise may cause the vehicle to unexpectedly downshift, causing an abrupt deceleration of the drive wheels. This would negatively affect directional stability, increasing the risk of lost control and potentially causing a vehicle crash without prior warning.

Timeline of Events

On Jan. 22, 2019, Chrysler first became aware of another automaker encountering a comparable issue with its vehicles. Mazda had announced its intention to announce a voluntary safety recall on a similar vehicle, and subsequently conducted a field action to remedy the problem.

Chrysler had not received any field reports or warranty claims as of Jan. 29, reporting that it was unaware of any accidents or injuries potentially related to this issue. Nevertheless, on that date, Chrysler’s Vehicle Regulations Committee decided to conduct a voluntary safety recall of the affected vehicles.

The Solution

Beginning March 27, Chrysler will notify owners, and dealers will update the transmission control module software free of charge.

Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is V20. Owners may also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. The NHTSA Campaign Number for this recall is 19V068000.

Sean ReyesChrysler recalls 8,933 Fiat Spider 124 vehicles equipped with automatic transmissions

Chrysler Adds Nearly 1.5 Million More Vehicles to the Takata Recall List

 

Auburn Hills, Mich. – February 25, 2019 – Fiat Chrysler (FCA US LLC) is recalling certain 2010 Dodge Ram 3500, Ram 4500/5500, 2010-2011 Dodge Dakota, 2010-2014 Dodge Challenger, 2010-2015 Dodge Challenger, Chrysler 300, and 2010-2016 Jeep Wrangler vehicles as part of the ongoing multi-manufacturer recalls associated with Takata airbags. The potential number of units affected is 1,413,222

The Defect

According to the National Highway Traffic Safety Administration’s Safety Report regarding this matter, Takata’s non-desiccated front passenger air bag inflators containing phase stabilized ammonium nitrate propellant were installed in certain 2010 MY Dodge Ram 3500 vehicles and have not been addressed by prior recalls. These systems may experience propellant degradation occurring after prolonged exposure to high levels of heat, absolute humidity and temperature cycling.

The triggering of a non-desiccated PSAN inflator with degraded propellant, in a vehicle crash where the air bag would naturally deploy, may result in an inflator rupture. That, in turn, might cause metal fragments to pass through the air bag and into the vehicle interior at high speed, potentially injuring or even killing vehicle occupants.

Timeline of Events

According to the chronology submitted to the NHTSA, in June 2014, the department’s Office of Defects Investigation opened a case based on six inflator rupture incidents involving vehicles produced by five manufacturers. All six cars were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their product lifecycle, and were equipped with Takata inflators. ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. ODI requested all 10 manufacturers expand the regional recalls for passenger inflators as Takata’s testing of the passenger inflators to date continued to indicate hot and humid area as having the highest risk, but in light of eight more field incidents, the recall was expanded nationally.

On May 4, 2016, NHTSA expanded the scope of the original recalls to include additional vehicles built with non-desiccated PSAN air bag inflators. On May 16, 2016, Takata submitted a 573 Defect Information Report to NHTSA stating that the front programmable smokeless passenger inflator and non-desiccated air bag inflator could contain a safety defect. Since most of the inflator ruptures are associated with long-term PSAN propellant degradation (caused by years of exposure to temperature fluctuations and intrusion of moisture present in the ambient atmosphere), recall populations have occurred in segments with the oldest vehicles from hot and humid locations recalled first.

The Solution

Chrysler is issuing a recall on all affected vehicles. The recall began Feb. 4, 2019, and owners should be contacted on or around Feb. 28. Owners who incurred the cost of repairing a problem may send adequate proof of payment to the company for confirmation of the expense and a subsequent refund. Also, the automaker’s dealers will replace the defective non-desiccated passenger frontal air bag inflator desiccated PSAN inflator or GUNI inflator free of charge.  Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is V01. Owners may also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. The NHTSA Campaign Number for this recall is 19V018000.

Sean ReyesChrysler Adds Nearly 1.5 Million More Vehicles to the Takata Recall List

Chrysler to Recall More Than 150,000 Ram Vehicles for Potential Steering Issues

 

Auburn Hills, Mich. – Feb. 25, 2019 – Fiat Chrysler (FCA US LLC) is recalling certain 2019 Ram 1500 DT vehicles due to potential power steering issues caused by a battery ground fastener that was improperly secured at the manufacturing facility. Up to 159,740 units may be affected.

The Defect

According to the National Highway Traffic Safety Administration, the battery ground fastener on the driver-side front fender may have been improperly secured, possibly resulting in a loss of power steering assist. A loss of power steering could vary the steering effort required, which may contribute to oversteer and understeer conditions. This, in turn, can cause a vehicle to crash without prior warning.

Timeline of Events

On Sept. 18, 2018, the automaker’s Vehicle Safety and Regulatory Compliance Predictive Analytics group received a field service report regarding 2019 DT vehicles experiencing an intermittent loss of power steering caused by a loose ground fastener.

During October 2018, VSRC Product Investigations searched field data, warranty and assembly plant processes. An inquiry began Nov. 1, 2018, and between November and December, various Chrysler departments investigated the root cause of the issue and labored to identify risks to customers. Lab testing verified that a loose fastener may cause system voltage diagnostic trouble codes to set in the Electric Power Steering module. As a result of these DTCs, the EPS may shut down, causing failure of the power-steering assist function.

By Jan. 11, 2019, Chrysler identified approximately 24 reports related to this issue, but is unaware of any accidents or injuries. On January 17, 2019, the automaker determined it would be prudent to conduct a voluntary recall of the affected vehicles.

The Solution

The recall began Feb. 11. Chrysler has notified owners, and dealers who sold the vehicles to their customers will remove the suspect ground fastener, inspect and clean the ground stud and cables as needed, and torque the ground fastener between 18 and 22Nm while ensuring both cables are properly secured. These services will be performed free of charge. Owners who paid to rectify this specific issue themselves may send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense and eventual reimbursement.

Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is V04. Owners may also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. The NHTSA Campaign Number for this recall is 19V020000.

Sean ReyesChrysler to Recall More Than 150,000 Ram Vehicles for Potential Steering Issues

Fiat Chrysler Recalls More Than 660,000 Ram Pickups for Faulty Steering Linkage

 

London – Feb. 7, 2019 – Fiat Chrysler Automobiles (FCA) is recalling more than 573,000 heavy-duty trucks in the U.S. alone, including 2014-2017 Ram 2500 pickups and 2013-2017 Ram 3500 pickups and chassis-cab trucks, due to a serious potential steering issue. The problem stems from a steering-linkage configuration that can catastrophically fail over time. The recall will ultimately affect more than 660,000 heavy-duty trucks worldwide.

The Defect

According to Consumer Reports, the linkage that connects the truck’s steering with its front wheels could separate over time, due to a loose nut. As a result, drivers may experience a loss of steering control. Loss of steering, especially at high speeds, can increase the risk of serious crash and potentially cause injury or even death.

Timeline of Events

According to a safety bulletin released by FCA, the recall follows a December 2018 investigation by the National Highway Traffic Safety Administration into steering failures on some Ram trucks. The inquiry began after the agency received two complaints from owners that the linkage between the steering box and the front wheels can separate. In the FCA’s press release, the auto manufacturer announced that it is currently aware of one injury and eight crashes that may have been caused, at least in part, by this issue.

Vehicles recalled include:

  • 2014-2017 Ram 2500 pickups
  • 2013-2017 Ram 3500 pickups
  • 2013-2017 Ram chassis cab trucks

Additional vehicles will be subject to recall in Canada (an estimated 62,734 trucks), Mexico (est. 17,682) and certain markets outside the three biggest North American nations (est. 5,837). The NHTSA has not yet provided more details on this recall, or the sequence of events leading to the announcement.

The Solution

According to reporting from CBS, customers will be advised regarding when they may schedule service to address the potential linkage issue. FCA doesn’t have a specific date yet for owners of the affected trucks to be notified, but stated that it will do so before April 2019.

Dealers will inspect a steering linkage nut: If it’s properly tightened, it will be welded to a sleeve to keep it in place, and if it’s loose, the steering assembly will be replaced outright. The replacement or repair of any faulty parts will be completed at no charge to owners. Owners can contact FCA at 1-800-853-1403 to learn more. They can also reach out to the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. The NHTSA has yet to issue a recall number for this campaign.

Sean ReyesFiat Chrysler Recalls More Than 660,000 Ram Pickups for Faulty Steering Linkage

Fiat Chrysler Recalls More than 220,000 2019 Ram 1500 Pickups Due to Detachable Brake Pedal.

 

Laguna Hills, CA – February 6, 2019 – Fiat Chrysler Automobiles (FCA) is recalling more than 193,000 of their newly released 2019 Ram 1500 pickup trucks with adjustable pedals due to a possibility that the brake pedal may detach. The recall is expected to affect roughly 222,000 model-year 2019 Ram 1500 pickups worldwide that are equipped with the adjustable pedals. The 2019 Ram Classic is not affected by this recall.

The Defect

According to Consumer Affairs, affected vehicles have electrically operated adjustable brake pedals to allow drivers of different heights to comfortably position the gas and brake pedals closer to them, or further away from them, depending on their height and leg length. FCA said these Ram brake pedals may detach if drivers adjust them to their rearmost positions. Lack of braking power can potentially lead to a crash, injury and even death.

Timeline of Events

According to a safety bulletin released by FCA, an FCA US investigation researched vehicles that have been equipped with the pedal adjustment feature. The adjustment process, which is activated by a switch and operated with an electric motor, is recommended for use only when the vehicle is stationary as it enables a driver to adjust pedal position.

The investigation found that drivers activating the feature to move pedals to their rear-most position may, in vehicles that have a particular defect in design, cause the integrity of the brake pedal assembly to become compromised which can lead to detachment of the brake pedal.

Additional vehicles will be subject to recall in Canada (est. 22,111), Mexico (est. 783) and certain regions outside the North American market (est. 5,487). The NHTSA has not yet provided more details on this recall or the sequence of events leading to the announcement.

FCA US stated that the company is currently unaware of any related injuries or accidents. However, customers affected by this recall are urged to refrain from using the adjustable-pedal feature until their vehicles are serviced, and also to never use the adjustable-pedal feature while driving. More information can be found in owner manuals.

The Solution

According to the FCA bulletin, dealers will “further secure the brake pedal” at no charge to owners. FCA says it will notify owners of affected trucks. More than 33% of affected vehicles are still at dealerships, and all of those vehicles will be repaired before they are sold. Owners can contact FCA at 800-853-1403. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. The National Highway Traffic Safety Administration has yet to issue a recall number for this campaign.

Sean ReyesFiat Chrysler Recalls More than 220,000 2019 Ram 1500 Pickups Due to Detachable Brake Pedal.