GM issues second recall for Cadillac and Saab vehicles over faulty suspension

Warren, MI – August 16, 2021 – General Motors (NYSE:GM) has remedied issues with 171.766 vehicles including the 2011-2012 Saab 9-4x and the 2010-2016 Cadillac SRX that were dealing with rear suspension issues. Additionally, 88 of these GM vehicles have been categorized as unreachable, and 31 have been removed from the recall. One group of these 2011-2012 Saab 9-4x and the 2010-2016 Cadillac SRX was remedied in 2021, and another group was remedied in 2022 due to these issues with the rear suspension toe link may loosen and separate.

Warren, MI – August 16, 2021 – General Motors (NYSE:GM) has issued a recall for 380,498 cars to fix a part of the rear suspension – which connects the vehicle to the wheels – that may come loose and result in a loss of control. The affected vehicles include:

  • 2010 Cadillac SRX
  • 2011 Cadillac SRX
  • 2012 Cadillac SRX
  • 2013 Cadillac SRX
  • 2014 Cadillac SRX
  • 2015 Cadillac SRX
  • 2016 Cadillac SRX
  • 2011 Saab 9-4X
  • 2012 Saab 9-4X

This recall is a result of an investigation by an auto safety regulator the National Highway Transportation Safety Administration on the back of consumer complaints. A large number of these vehicles were first recalled in September 2014 over the same concern.  

The affected component is the “adjustable rear suspension toe link” with part number 20867273.

Recall summary

The affected vehicles are equipped with rear toe links that may have been adjusted improperly during a service. A toe link keeps the suspension stable and the tires on the ground, as reported.

After the 2014 recall, the company continued to receive additional reports that the toe links were still loose and the NHTSA opened an investigation in 2020, after getting nine complaints from owners. 

As a result, GM has recalled all of the vehicles that were part of the original recall, as well as some additional model years.

Risks

A loose toe link may cause the vehicle to veer uncontrollably. An affected vehicle may start swerving from side to side, increasing the risk of colliding with other vehicles and oncoming traffic. This is very dangerous. In fact, the NHTSA cited that two of the nine complaints it received resulted in a crash.

Warning signs

GM has mentioned that a driver will notice one of these warning signs if the toe link on their vehicle is loose:

  • Traction control, rear axle or Stabilitrak service message
  • Malfunction Indicator Lamp (MIL) stays on or flashes 
  • Chimes with any of the above messages and MILs
  • Vehicle sways or veers while driving
  • Off-center steering wheel
  • Uneven wear between the rear tires
  • Loud metallic noise from the rear suspension

In the event that you notice any of these signs, slow down and bring your vehicle to a halt. Have your vehicle towed immediately to a GM dealership; do not drive it there.

Related complaints

There have been several complaints from owners about losing control while driving. One 2015 Cadillac SRX driver reported a harrowing experience where she and her husband were driving down the highway, heard a loud bang and then completely lost control of the vehicle. The car crossed three lanes of the interstate, hit the side of a tractor trailer, which pushed them back across three lanes and then came to a stop in the left lane. Fortunately, they came out of the incident unharmed.

Other GM recalls

Earlier this month, GM issued a Buick, Chevrolet and Cadillac recall for multiple models over a faulty airbag warning light. All models were part of the 2021 model year.

The repair

GM dealerships will replace the affected adjustable toe link with a non-adjustable unit, free of charge. This will prevent the toe links from coming loose or breaking in the future.

Customers were notified on August 9, 2021.

Is your vehicle part of the recall?

A loose toe link can have serious consequences. To find out if your vehicle is a part of this GM recall, use MotorSafety’s free vehicle lookup tool.

Vishal VenugopalGM issues second recall for Cadillac and Saab vehicles over faulty suspension

GM recalls Chevrolet and GMC pickups with dangerous airbags

Warren, MIAugust 15, 2021 – General Motors (NYSE:GM) has recalled 410,019 pickup trucks with potentially dangerous airbags embedded in the vehicles’ roof-rails. The airbag inflator might rupture, propelling gas and the inflator’s end-cap into the vehicle at high speeds, which could injure vehicle occupants. 

The recall includes:

  • 2015 – 2016 Chevrolet Silverado 1500
  • 2015 – 2016 Chevrolet  Silverado 2500
  • 2015 – 2016 Chevrolet  Silverado 3500
  • 2015 – 2016 GMC Sierra 1500
  • 2015 – 2016 GMC Sierra 2500
  • 2015 – 2016 GMC Sierra 3500

The affected component is roof rail airbags with multiple part numbers, including 84487867 and 84487868. The bags were manufactured by a successor of Takata, Joyson Safety Systems, in Mexico.

Recall summary  

The pickup trucks’ roof rail airbags deploy like “curtains” over the windows to protect vehicle occupants’ heads during a crash. Inflators within these bags do what you expect them to do.  

Due to a manufacturing mistake, moisture “was introduced into the [inflator] vessel,” which may result in its corrosion. This may allow compressed gas to escape from the inflator and  result in the parts of the inflator hurling themselves into the car occupants, causing injury.

Background of the recall

Initially, GM recalled a smaller group of approximately 9,000 trucks this past November. The automaker expanded the recall in June after it became aware of three additional roof rail airbag inflator ruptures in Florida and Texas. General Motors noted that “thermal cycling” (i.e. very hot days and cool nights) exacerbate the defect, making the inflator more likely to rupture. 

Risks

If the airbag inflator ruptures and the inflator’s end cap or other parts go flying into the cabin, they could hit vehicle occupants at high speeds, potentially injuring them. 

This defect is different from the infamous Takata airbag defect. Takata airbag inflators do not randomly explode. Rather, they deploy “too hard” during a crash, blowing the inflator to pieces that can impale vehicle occupants. The recalled cars’ inflators, on the other hand, explode because the container holding the compressed gas becomes too weak to hold it. This can occur at any time–not just when the airbags are triggered during a crash. Both are dangerous and should be repaired as soon as possible.

The repair

Chevrolet and GMC dealers will inspect and, if needed, replace the right- and left-side roof rail airbags for free. Owners will be warned about the recall by mail around August 16 and will receive a second letter once recall repairs become available.

Is your vehicle part of this recall?

Over 410,000 vehicles are included in this Chevrolet and GMC recall. To see if your truck is one of them, use MotorSafety’s free vehicle lookup tool.

Rebecca RandGM recalls Chevrolet and GMC pickups with dangerous airbags

GM issues second recall for Chevrolet Silverados and GMC Sierras over fire risk

Warren, MI – August 14, 2021 – General Motors (NYSE:GM), which owns GMC and Chevrolet brands, has recalled 331,274 pickup trucks over the risk of an engine fire caused by an electrical short in the engine compartment heater. The recall includes the following vehicles that have a Duramax 6.6- liter engine and are equipped with an optional engine heater power cord:

  • 2017 – 2019 Chevrolet Silverado 2500
  • 2017 – 2019 Chevrolet Silverado 3500
  • 2017 – 2019 GMC Sierra 2500
  • 2017 – 2019 GMC Sierra 3500

At least some of the above vehicles were previously repaired under a separate recall for the same issue in 2019.

Recall summary  

The problem originates with the engine block heater, which helps warm up the engine so it starts more easily in cold climates. The heater plugs into an outlet and uses electricity to warm up coolant around the engine block. This coolant might leak out and come in contact with the heater’s electrical wiring, causing the system to short-circuit. The leak is caused by “contamination of the sealing surface” of the block heater during manufacturing.

Previous recall

Some of the vehicles in this recall have already been repaired under another campaign in 2019 which addressed the same problem with the engine block heating system. However, post-recall and repair, GM received “24 reports of potential fires,” prompting the manufacturer to issue a second recall.

Risks

An electrical short can damage the engine and cause a fire in the engine compartment. Read more about what to do in the case of a vehicle fire in this article about a recent Kia recall.

Warning signs

Warning signs for this recall include:

  • Smoke or a burning smell
  • The engine block heater is not working well
  • Tripped circuit breakers or blown vehicle fuses
  • Signs of damage to the engine block heater, the heater’s cable or other engine components
  • Coolant leaking and pooling under the vehicle

Parts affected

Parts: Engine-block heater power cord, Engine-block heater

Names: CORD ASM-ENG COOL HTR, HEATER ASM-ENG COOL

Part Numbers: 12681380, 12705875, 19419326, 84303149

Manufacturer: Electronics Components International, Canada

The repair

GM has not yet developed a permanent solution for this problem. For now, Chevrolet and GMC dealers will disable the engine block heater for free to prevent electrical shorts. In trucks not yet repaired under the 2019 recall, heater cords will be re-routed to prevent chafing and damage. Owners will be notified about the recall on August 16.

When GM has a permanent remedy for this issue, the company will contact owners who had their block heaters disabled and offer a replacement. Owners who already paid for repairs before the recall was announced may be eligible for reimbursement. Courtesy transportation is available to owners whose vehicles are still covered under warranty. 

Is your vehicle part of this recall?

Over 330,000 vehicles are included in this GMC and Chevrolet recall. To see if your truck is one of them, use MotorSafety’s free vehicle lookup tool.

Rebecca RandGM issues second recall for Chevrolet Silverados and GMC Sierras over fire risk

GM recalls vehicles due to risk of overloading

Warren, MI – August 12, 2021  – General Motors (NYSE: GM) has announced a recall for 7,199 2021 GMC Canyon pickup trucks due to an incorrect label which may cause the driver to add too much weight to the truck, increasing the risk of a crash.

The component in question is a “Tire and Loading Information Label,” with the part number 15261447.

Recall summary 

As reported, the tire and loading information label states “the maximum amount of weight the driver can safely add to the truck as cargo.”  The GMC Canyon load capacity label incorrectly overstated the weight capacity by 51 lbs.

Risks

Overloading the pickup truck can cause significant changes to the “driving dynamics” of the vehicle, which may result in a crash. In another similar recall, the issue was also expected to increase the vehicle’s stopping distance.

Other GM recalls

In July 2021, there was a GMC recall for 285,622 vehicles over a concern that the airbag malfunction indicator may fail to warn the driver if there is a problem with the airbag.   

The GMC Canyon 2015 was recalled in April 2021 when 60,678 pickup trucks may lose power steering on “startup or while driving.” 

The GMC Canyon 2021 pickup truck was recalled in December of last year because of faulty seat belts.

Repair

The repair is a modified label that provides the correct vehicle capacity weight.  The manufacturer will mail the labels to the owners, which they can apply themselves or take them to the dealership, if desired. The remedy is free of charge and owner notification letter are set to be sent on August 16, 2021.

Is your vehicle part of this recall? 

Over 7,000 vehicles are part of this General Motors recall. To do a GM recall check, use Motorsafety’s free vehicle lookup tool.

Mikaela BolkerGM recalls vehicles due to risk of overloading

General Motors recalls multiple SUVs over power steering failure

Warren, MI – August 3, 2021 – General Motors (NYSE:GM) has issued a recall for 26,847 SUVs over a potential loss in power steering assist, which could increase steering effort and result in a crash. This GM recall includes:

  • 2021 Cadillac Escalade
  • 2021 Cadillac Escalade ESV
  • 2021 Chevrolet Suburban
  • 2021 Chevrolet Tahoe
  • 2021 GMC Yukon
  • 2021 GMC Yukon XL

The affected part is the power steering motor control module with multiple part numbers – 84893520, 84876238, 84846488.

Recall summary

The power steering assist makes it easier to steer a vehicle. A software issue in the power steering control module may result in the loss of the feature, increasing the effort needed to steer and the risk of a crash. 

An affected vehicle will still have manual steering control. 

Warning signs

Drivers will be warned of a loss in power steering functionality by a malfunction indicator light (MIL) on the dashboard and with a chime sound.  More effort will also be required to steer but the issue may be remedied if the car is restarted.

Risks

Losing the power steering can make maneuvering quite difficult, particularly with larger vehicles, like the ones that are a part of this recall. The effort required is greater at slower speeds and increases the risk of the driver losing control and crashing.

Related complaints

Back in May, a 2021 GMC Yukon owner experienced a similar loss in power steering functionality.  

Other GM recalls

Another recent Chevrolet, GMC, and Cadillac recall was for a failing airbag malfunction warning light.

The repair

The software issue can be resolved with an over-the-air (OTA) update without having to bring the vehicle to a dealership. The owner can also schedule to have the dealer perform the update. Some vehicles will require a new steering gear motor kit in order to download the software update, in which case the car will have to visit the dealer. In all cases the repair will be free of charge. Affected customers were set to be notified on August 2, 2021.

Is your vehicle part of the recall?

To find out if your vehicle is a part of this GM recall, use MotorSafety’s free vehicle lookup tool.

Vishal VenugopalGeneral Motors recalls multiple SUVs over power steering failure

US government investigates Dodge and Chrysler vans’ sliding door issues

Washington, D.C. – July  21, 2021 –  The arm of the U.S. government that regulates vehicle safety is conducting an investigation to determine if Stellantis (NYSE:STLA) will need to recall 233,084 2016 Chrysler Town and Country and the 2016 Dodge Grand Caravan vans because of faulty sliding doors. The doors may allegedly become stuck, potentially trapping passengers in the vans in the event of an emergency.

Summary  

The vans in question are equipped with power sliding rear doors that open at the push of a button inside the car or on the key fob. However, 426 drivers complained that they could not get the doors to open, even manually. This prompted the regulator – the National Highway Traffic Safety Administration (NHTSA) – to open an investigation on July 9. 

Consumer complaints

Many of the complaints described “consumers having to remove passengers in the rear of the vehicle through the front doors, the second sliding door (if it was operational), the windows, or the rear hatch of the vehicle.”

Previous issues

Stellantis, Dodge and Chrysler’s parent company, has been aware of the issue since 2016, when they issued a bulletin to dealers instructing mechanics to replace sliding door lock actuators on vans whose doors got stuck. The automaker discovered a defect in the lock actuators that would cause the doors to get stuck, sometimes emitting a loud buzzing noise when the car was locked or unlocked.

It is not clear how big the population affected by this issue was or how many cars were actually repaired at the time.

Risks

Many complaints NHTSA received expressed concern that in an emergency or crash, vehicle occupants could become trapped inside the vehicle.  This represents a grave risk in the event of, for example, vehicle fires, where occupants need to leave a vehicle quickly.  If someone is hurt, first responders may also have a hard time getting to the patient quickly if they cannot open doors from the outside.

More dangers

Through the investigation, NHTSA is set to find out how often these rear door failures, confirm the risks that the complaints are referring to and potentially flesh out any additional dangers.

Next steps

The investigation is currently in the “preliminary evaluation” stage, which NHTSA’s Office of Defects Investigation (ODI) usually completes within four months. If the evaluation shows a potential safety defect, the office will conduct an engineering analysis to decide whether to initiate a safety recall. That stage usually takes around a year, as reported.

Will your vehicle be part of a recall?

Over 233,000 vans could be implicated in a future Fiat Chrysler recall or Dodge recall. To see if your van is one of them, bookmark MotorSafety’s free vehicle lookup tool and check back for open recalls in the future.

Rebecca RandUS government investigates Dodge and Chrysler vans’ sliding door issues

General Motors recalls vehicles over collapsing emergency jacks

Warren, MI – July 9, 2021 – General Motors (NYSE:GM) has recalled 135,400 vehicles with potentially defective emergency jacks, which may fracture and collapse under load. This increases the risk of injury for people that are near or under the vehicle. This GM recall includes:

  • 2020 Buick Encore GX 
  • 2021 Buick Encore GX 
  • 2022 Buick Encore GX 
  • 2021 – 2022 Chevrolet Trailblazer 

The affected component is “jack assembly,” with multiple part numbers, including 42743996 and 42743997.

Recall summary  

The emergency jack is a tool that is used when changing a punctured tire on the side of the road.  After placing it under the appropriate jacking point, the driver uses a lever on the jack to prop up the vehicle.

On affected vehicles, if the driver positions the jack incorrectly, it may collapse while lifting the vehicle

Warning signs

According to the manufacturer, defective jacks may collapse only ‘if not positioned as directed in the vehicle owner’s manual’. This scenario is, however, likely to happen when the driver is performing a roadside repair, since these are usually less-than-ideal working conditions.  

Safety tips

Roadside repairs are dangerous and should be avoided. Always call a tow truck or try to get to an empty parking lot or somewhere where you are not on the side of the road, if possible.

If you are driving and see a tow truck – or other emergency vehicles – please slow down and move over to the right. Over 30 first responders have been killed just this year due to distracted driving.

Risks

The plastic jack may not be sturdy enough if positioned incorrectly and collapse under unforeseen loads. This may result in injury to people that are close by or under the vehicle.  

Other General Motors recalls

Different model years of Buick Encore were recalled in November of last year because of a potential fluid leak.  Both Buick Encore GX and Chevrolet Trailblazer were part of a separate recall in September of the same year because of potential loss of electronic brake assist. The 2021 Buick Encore has not been subject to any recalls.

The repair

To fix the issue, General Motors dealers will replace the plastic emergency jack with a more robust, metal jack. The repair is free of charge. Notifications will be sent to owners around July 26.

Is your vehicle part of this recall?

These Buick recalls and Chevrolet recalls include more than 135,000 SUVs. To see if your vehicle is one of them, use MotorSafety’s free vehicle lookup tool.

Bojan PopicGeneral Motors recalls vehicles over collapsing emergency jacks

GM recalls multiple models for faulty airbag warning light

Warren, MI – July 1, 2021 – General Motors (NYSE:GM) has issued a recall for 285,622 cars and SUVs over a concern that the airbag malfunction indicator may fail to warn the driver if there is a problem with the airbag, increasing the risk of an injury in a crash. The models that are part of the recall are:

  • 2021 Buick Envision
  • 2021 Cadillac CT4
  • 2021 Cadillac CT5
  • 2021 Cadillac Escalade
  • 2021 Cadillac Escalade ESV
  • 2021 Chevrolet Tahoe
  • 2021 Chevrolet Corvette 
  • 2021 Chevrolet Suburban
  • 2021 GMC Yukon
  • 2021 GMC Yukon XL

The affected part is the Serial Data Gateway Module (SDM) – a gateway that handles the multiple networks in a vehicle – with part number 13542878. It is not clear if the 2021 Corvette Stingray is part of this recall.

Recall summary

The root of the problem is with the GM SDM Programming; specifically, a software issue that causes the airbag sensor to inconsistently illuminate the airbag malfunction indicator light. As a result, the driver may think his or her airbag is working properly when it is not and this could result in inadequate protection in the event of a collision.

Risks

An airbag is meant to protect the occupant from an upper-body injury and frontal airbags have saved over 50,000 lives in the last 30 years. An airbag that does not deploy in the event of a crash can result in serious injury or even death.

Related complaints

In April 2021, the National Highway Traffic Safety Administration (NHTSA) launched an investigation over reports concerning airbag malfunctions in General Motor vehicles. Some of the models that are part of this recall were also investigated.

Of 15 complaints submitted to the NHTSA, six mentioned serious crashes where the airbags failed to deploy. Some also mentioned that the warning lights came on “every two to three minutes when driving.”

GM has not commented on whether this recall is a consequence of the investigation.

Other GM recalls

Back in December 2020, General Motors was ordered to recall 5.9 million cars with Takata airbags that may rupture when deployed.  

Other Chevrolet and Buick recalls in the recent past include the January 2021 recall for mid-size sedans over a potential suspension issue.

The repair

The software issue can be resolved with an over-the-air (OTA) update at a dealership. Affected customers will be notified on July 19, 2021.

Is your vehicle part of the recall?

To find out if your vehicle is a part of this GM recall, use MotorSafety’s free vehicle lookup tool.

Vishal VenugopalGM recalls multiple models for faulty airbag warning light

GM recalls pickups for power steering problem

Warren, MI – April 30, 2021 – General Motors (NYSE:GM) has recalled 60,678 pickup trucks that may lose power steering on “startup or while driving,” increasing the risk of a crash. The recall includes:

  • 2015 Chevrolet Colorado pickups
  • 2015 GMC Canyon pickups

The component in question is the “electric power steering rack,” with multiple part numbers, including 23228020 and 23228019.

Recall summary  

Power steering is a feature that makes it easier to turn or maneuver the vehicle.

The recall is an expansion of a previous recall conducted in 2016. It stems from an issue with the trucks’ power steering gears, which translate the turning of the steering wheel into the turning of the tires.  

Because of certain electrical connections being corroded or damaged within the gears, the  gears may lose power and shut off the power steering.

Warning signs

If the power steering is deactivated, the driver will hear chimes and see the malfunction indicator light (MIL) come on.

Risks

With a heavy car like a pickup truck, losing power steering can make it difficult to maneuver the car, especially at lower speeds. This augments the risk of an accident.

Read more about what to do if you lose power steering in this article about a similar Mercedes-Benz GLC recall.

The repair

Dealers will replace the faulty part with an improved model, free of charge. Drivers who repaired this issue on their own dime before May 10 are eligible for reimbursement. GM also said “courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.”

Is your vehicle part of this recall?

Over 60,000 vehicles are included in this General Motors recall. Want to do a GM recall check? Use MotorSafety’s free vehicle lookup tool to check for open Chevrolet recalls and GMC recalls.

Rebecca RandGM recalls pickups for power steering problem

General Motors under investigation for airbag failures

Washington, D.C. – April 19, 2021 – The U.S. government’s highway safety regulator is investigating General Motors (NYSE:GM) over reports of an airbag malfunction. The investigation cites 15 complaints and covers the following vehicles:

  • 2020 – 2021 Cadillac CT4
  • 2020 – 2021 Cadillac CT5
  • 2020 – 2021 Cadillac Escalade
  • 2020 – 2021 Cadillac Escalade ESV
  • 2020 – 2021 Cadillac XT5
  • 2020 – 2021 Chevrolet Silverado 1500
  • 2020 – 2021 Chevrolet Silverado 2500
  • 2020 – 2021 Chevrolet Silverado 3500
  • 2020-2021 Chevrolet Suburban
  • 2020 – 2021 Chevrolet Tahoe
  • 2020 – 2021 GMC Sierra 1500
  • 2020 – 2021 GMC Sierra 2500
  • 2020 – 2021 GMC Sierra 3500
  • 2020 – 2021 GMC Yukon
  • 2020 – 2021 GMC Yukon XL
  • 2020 GMC Sierra Denali
  • 2021 Chevrolet Suburban 1500
  • 2020 Chevrolet Silverado 4500HD
  • 2020 Chevrolet Silverado 5500HD
  • 2020 Chevrolet Silverado 6500HD

Complaints  

Of the 15 complaints, consumers submitted to the regulator, the National Highway Traffic Safety Administration (NHTSA), six mention serious crashes where the airbags failed to deploy, while eight highlight injuries that occurred in connection with the problem.

One complaint from Dayton, Ohio graphically describes the consequences when one driver’s airbag failed to deploy in an accident, resulting in a serious head injury. During the accident, “something hit [the driver’s] face while the “steering wheel airbag” failed to deploy. The driver remembers crawling out of their overturned Cadillac Escalade and being taken to the hospital. Upon being discharged, the person experienced “loss of taste and smell” except for the “smell of brain matter” from “fluid” dripping down their nasal cavity.

Other complaints describe the airbags failing to deploy despite the driver hitting several trees. 

Cause of the problem

The administration’s investigation points to a bulletin GM posted for dealers and repair shops in March, addressing problems with the airbag warning light. The bulletin blames the problem on “rust particles in the connection terminal interface of the driver airbag inflator.”

However, according to a statement obtained by the Associated Press (AP), GM said it was unaware of any airbags failing to deploy due to this problem, adding that its own analysis of the issue found that airbags would still deploy in a crash even if the malfunction light was on.

Warning signs

Some of the complaints describe the airbag and “service safety restraint system” warning lights coming on as often as “every two to three minutes when driving.”

Other GM airbag recalls

GM has recently recalled close to 6 million cars because of potentially lethal Takata airbags that may rupture when deployed. Separately, in April NHTSA launched another investigation after multiple car manufacturers – including GM – recalled airbags that were improperly folded during the installation process and could fail to deploy. The airbags were manufactured by Joyson, a successor of Takata.

It is not clear who produced the GM airbags at the center of the current investigation.

Is your vehicle part of this recall?

Over 749,000 vehicles could be recalled as a result of NHTSA’s investigation. To do a GM recall check, bookmark MotorSafety’s free vehicle lookup tool and come back to the site when more details become available.

Rebecca RandGeneral Motors under investigation for airbag failures