850 Buick, Cadillac, Chevrolet and GMC Vehicles: Recall Alert

850 Buick, Cadillac, Chevrolet and GMC Vehicles: Recall Alert

Sean Reyes850 Buick, Cadillac, Chevrolet and GMC Vehicles: Recall Alert

GM recalls vehicles with faulty seat belts


Warren, Mich. – July 10, 2017 – General Motors has recalled more than 40,000 vehicles possibly equipped with dysfunctional software, according to documentation filed with the National Highway Transportation Safety Administration. The campaign affects over one dozen models across multiple brands, including:

  • 2014-2017 Buick Encore sport utility vehicles
  • 2014-2016 Buck Lacrosse sedans
  • 2015-2016 Cadillac Escalade sport utility vehicles
  • 2015-2016 Cadillac Escalade ESV sport utility vehicles
  • 2014-2016 Chevrolet Caprice Police Pursuit sedans
  • 2014-2017 Chevrolet Corvette sports cars
  • 2014-2017 Chevrolet Silverado 1500 pickups
  • 2015-2016 Chevrolet Silverado 2500 pickups
  • 2015-2016 Chevrolet Silverado 3500 pickups
  • 2014-2016 Chevrolet Spark compacts
  • 2014-2016 Chevrolet SS sports sedans
  • 2015-2016 Chevrolet Suburban sport utility vehicle
  • 2015-2016 Chevrolet Tahoe sport utility vehicle
  • 2015-2016 Chevrolet Trax sport utility vehicle
  • 2014-2017 GMC Sierra 1500 pickups
  • 2015-2017 GMC Sierra 2500 pickups
  • 2015-2017 GMC Sierra 3500 pickups
  • 2015-2016 GMC Yukon and Yukon XL sport utility vehicles

GM suspects 75 percent of the vehicles named in the recall contain the outdated software.

The Defect

Affected vehicles contain sensing and diagnostic module software that may not properly deploy front air bags and seat belt pre-tensioning features in the event of an accident. This poses serious safety risks to drivers and passengers, as they may be left unprotected during collisions. However, the car company has not reports connecting the defective software to accidents or injuries as yet.

Timeline of Events

In September of last year, GM recalled more than 3 million vehicles believed to contain problematic SDM software, according to the NHTSA. Approximately 100 percent of the cars involved in the campaign contained the defect. GM ordered dealers to update the software in all recalled vehicles free of charge, a process that began that very month. Roughly 2.9 million were eventually serviced.

In April 2017, GM personnel conducted an internal audit, reviewing recall and repair records for recent campaigns. Auditors discovered three instances in which dealers had failed to update the SDM software on vehicles involved in the September 2016 yet reported that the repairs had been successfully executed. These findings prompted the auditors to evaluate additional repair records and OnStar diagnostic data for approximately 30,000 vehicles named in the aforementioned campaign. This data indicated that many more models connected to the campaign, an estimated 41,000, might have never received the SDM software update. On May 18, the auditors filed an internal report via the GM Speak Up program.

The GM Safety Field Action Decision Authority chose to conduct an official safety recall June 30. Dealers received notification July 10.

The Solution

GM has once again ordered dealers to updated the SDM software in affected models. The automaker has pledged to reimburse owners for the repair, according to documents submitted to the NHTSA. However, GM has not publicized an official notification date for owners. That said, those in need of immediate assistance can contact the customer care service correlating to their GM vehicles:

  • Buick Customer Care: (800) 521-7300
  • Cadillac Customer Care: (800) 458-8006
  • Chevrolet Customer Care: (800) 222-1020
  • GMC Customer Care: (800) 462-8782.

Owners can also reach to the NHTSA Vehicle Safety Hotline at (888) 327-4236.

adminGM recalls vehicles with faulty seat belts

GM Issues Cadillac Recall For Defroster Risk

Detroit, MI — September 22, 2015 — A new recall action centers around more than 120,000 Cadillacs at possible risk for fire damage. According to the Associated Press, there have been no reports of injuries connected to this issue but four documented instances of a fire starting in these vehicles after a window defroster overheated.

In total, the recall concerns approximately 97,000 Cadillac ATS vehicles in the United States and 24,000 elsewhere. Fewer than 1 percent of the vehicle population are considered vulnerable,  and the defect has been localized in the “driver’s side rear pillar,” as the source describes. Although the models span three years, the manufacturer said that vehicles produced before September 2 are the only ones at risk.

The article describes the source of the possible fires, which could occur after defroster units for the rear windows are used too much. Fortunately, the fix is described as being simple and will not interfere with standard operation once implemented.

“Dealers will update climate control software to remove a function that automatically turns the defroster on,” the article states. “Drivers will still be able to turn on the defroster manually.”

Automotive News provides additional context for this action, stating that ATS sales have dropped as of last month, down 13 percent when compared to the previous year. This decline seems to parallel the growth in recall actions regarding the brand, since this most recent one also follows a pair of Cadillac recalls from the same manufacturer for problems with Cadillac sedan sunroofs. Owners are being directed to either the official GM website or their local Cadillac dealer.

adminGM Issues Cadillac Recall For Defroster Risk

Thousands of Cadillacs added to sunroof-related recall

Detroit, MI — August 4, 2015 — General Motors is adding to a recall for thousands of Cadillacs around the world as it addresses a possible sunroof switch issue. We’ve covered similar types of defect before, and in this case the affected vehicles feature overly sensitive switches that close the sunroof too quickly. This is an extension of an already existing recall launched earlier this year that now totals more than 82,600 Cadillac ATS sedans around the world: of these, 63,665 are in the Unites States.

Even though the recall now includes added numbers, the company has yet to identify any injuries related to this problem. It might seem like a less severe threat than a problem affecting the engine or steering systems, but the sunroofs in these Cadillacs could close faster than expected and catch fingers in the cracks, as General Motors noted in a statement quoted by Edmunds.com. To fix the problem, dealers will have to simply replace the switch trim plate.

According to this source, the switch problem also violates standards, putting the owners in possible danger “The power-operated roof panel systems on these vehicles will auto-close when the non-recessed portion of the ‘slide’ or ’tilt’ switches are pressed and the roof panel is open,” the company said. “Because these switches are not fully recessed, they can be actuated with less force than required to comply with applicable federal standards.”

Verifying what difficulties in vehicles constitute violations is part of the process of promoting better car care and awareness. Only when recall statements are released to the widest possible owner audience can dealers be sure that the right message is getting out.

Recall MastersThousands of Cadillacs added to sunroof-related recall

General Motors recalls Cadillacs for brake pedal bracket problems

Detroit, MI — June 27, 2015 — Earlier this month, the National Highway Traffic Safety Administration (NHTSA) posted a recall acknowledgment statement to their website regarding a General Motors recall for 2015 Cadillac ATS and CTS models. According to this document, the affected vehicles brake pedal brackets subject to possible fractures, which could potentially fracture during a drive, putting the occupants of the car at risk.

More than 2,160 vehicles may be at risk of this fault, and the official recall period will begin this August, and affects cars that were produced as recently as this March. As with some of the other recalls this site has covered, the fix prescribed for this one appears to be relatively simple, since dealers can replace the faulty brake pedal brackets for free. However, the stakes for replacement are serious, since the issue could make it difficult for drivers to apply the brakes at all should the brackets end up breaking.

An additional recall safety bulletin from the NHTSA goes into further detail on the actions car dealers need to take to make affected Cadillacs safer for use.
“Dealers are to inspect the bracket for fracture or a condition that makes the bracket susceptible to fracture when the brake pedal is depressed,” it reads. “If a fracture or such a condition is found, dealers are to replace the brake pedal (including the affected bracket).” The statement also notes that a boroscope is needed to help dealers successfully inspect for this problem.

While some auto recalls concern dangerous situations that may not likely happen during normal vehicle operation, this one centers around a feature that could be broken during regular use. In all cases, though, recall accuracy and wide distribution may help to promote proper use reactions.

Recall MastersGeneral Motors recalls Cadillacs for brake pedal bracket problems

More than 330,000 trucks part of new GM recall [Video]

General Motors is recalling hundreds of thousands of trucks as the fallout from the Takata air bag investigations continues.

[marker] According to the NHTSA, the manufacturer is recalling more than 374,000 Chevrolet Silverado and GMC Sierra trucks around the world, the majority of which are in the United States. This is yet another response to concerns over airbag inflator mechanisms produced by Takata Corporation.

[marker] The manufacturer announced that it is banning the use of ammonium nitrate in inflators in the future. The risk centers around the potential for improper inflators to explode during a crash and possibly harm occupants.

Thank you for watching this video, and be sure to check back often for the latest auto recall news.

adminMore than 330,000 trucks part of new GM recall [Video]

New GM recall concerns faulty seatbelts [Video]

A condition that could lead to weak safety belts has General Motors recalling hundreds of thousands of Chevrolet Malibu cars, according to the Detroit News.

The source says one injury has so far been traced to the defect. It will recall more than 469,00 vehicles total from around the world, the majority of which will be in North America.

Vehicles that suffer this defect could see the metal cable connecting the seatbelt weaken and even separate completely over time. To fix the problem, car dealers will be able to replace the lap pretensioner and outboard lap mounting bracket.

Keep up with all of the latest recalls by checking back with this blog and watching more of our videos.

adminNew GM recall concerns faulty seatbelts [Video]

More than 4,900 Cadillacs recalled for brake hose corrosion risk

Detroit, MI — April 30, 2015 — A recall notice from General Motors posted on GM Authority announced an action that will affect 4,907 Cadillac CTS-V vehicles. According to this statement, models produced between September 2003 and June 2007 may have a defect that could hurt the brake system. The recall notes that only cars registered or originally sold in a selection of 21 states across New England and the Midwest are subject to this action.

Although there is currently no recall notification schedule in place, the statement encourages owners to contact GM, Cadillac customer service and the National Highway Traffic Safety Administration (NHTSA) for more information, as well as the dealer to have the fault fixed.

As it elaborates, the problem is exacerbated by the presence of road salt, still a possible concern as snow melts.

“In the affected vehicles, snow or water containing road salt or other contaminants may corrode the front brake hose fitting at the caliper,” the statement reads. “Corrosion may cause the brake system to leak, which could lengthen the distance needed to stop the vehicle and increase the risk of a crash.” Both brake hose assemblies will be replaced by dealers to prevent leakage.

Cars.com, which also featured this recall information, said that the latest effort is an expansion of a similar recall originally announced in 2010. In that case, the NHTSA identified more than 139,000 “potential units affected” on its website and addressed the same 21 states as possible sources of affected vehicles.

When recalls are issued, the amount of information they contain should be easy to read through, even when a long list of states are involved. Arranging the data in a readable way will give owners a greater chance of identifying whether or not they should be concerned.

Recall MastersMore than 4,900 Cadillacs recalled for brake hose corrosion risk