Volkswagen recalls thousands of SQ5 vehicles

Detroit, MI — July 30, 2015 — According to documents published on the National Highway Traffic Safety Administration (NHTSA) website, Volkswagen Group of America has recalled thousands of Audi SQ5 vehicles that may suffer an defect that shuts down electric power steering for the driver during inopportune times. Although the source describes the 5,625 vehicles as having been “potentially affected,” it also states that 100 percent are estimated to have defect.

The recall action dates back to this February, when power steering warranty complaints were issued in regards to the cold weather, and concerns SQ5’s produced in two separate timeframes: between May 22 2013 to May 28 2014, and between May 20 2014 and April 14 2015. The recall was also spurred on after a vehicle inquiry issued from Transport Canada in March.

As the safety recall report describes, the steering failure poses a special threat in low speeds, in which it will be harder to control the vehicles. Fortunately, owners can count on some warning signs to preemptively take action.

“If a customer sees a power steering indicator light come on in the instrument panel and the vehicle experiences a loss of power steering assist, they should immediately contact the nearest authorized dealer or qualified workshop in order to have the vehicle inspected,” the source states. The remedy will include an update to the power steering software in these vehicles.

When defects in vehicles only show themselves in certain circumstance, an owner can accidentally put themselves in danger without realizing it. Auto recall statements need to reach everyone at possible risk, and entrusting this task to professionals is one way to ensure it gets done correctly.

Recall MastersVolkswagen recalls thousands of SQ5 vehicles

Fiat Chrysler agrees to buy back vehicles

Detroit, MI — July 29, 2015 — As this blog has previously reported, Fiat Chrysler Automobiles has been a recent target of the National Highway Traffic Safety Administration (NHTSA) for the way it has conducted recalls in the past. The manufacturer has responded to recent concerns with a new action that, in some cases, extends FCA’s responsibility to include buying back some defective vehicles.

Overall, this buyback will be part of the larger $105 million that the company is spending as part of a recent settlement. Of this amount, $20 million will specifically be dedicated to repurchasing. However, Chrysler has specifically posted a press release to act against rumors about what this newest action doesn’t include in regards to “approximately half a million” recalled vehicles.

The source makes it clear that the buyback strategy applies to a series of vehicles with model years ranging from 2008 to 2011, covered by three different independent recalls. Less than two hundred thousand of the originally affected vehicles are still eligible for the program, the source says, since the repair process has been underway.

“In each of those campaigns, FCA US will offer to owners whose vehicles have not yet been remedied, as an alternative remedy, to repurchase those vehicles at a price equal to the original purchase price less a reasonable allowance for depreciation plus ten percent,” the release says. It adds that customers can follow the original recall remedy actions associated with their autos.

Oversee a professional-grade recall by using services that will address your specific recall concerns and limit the potential dangers for customers, who may not be aware of the latest developments.

Recall MastersFiat Chrysler agrees to buy back vehicles

Subaru recalls thousands of vehicles for airbag sensor issue

Detroit, MI — July 27, 2015 — Although there have been many reports of issues with airbag deployment systems themselves, several thousand Subaru Imprezas have suffered from a defect outside the airbag itself that makes it difficult to activate the airbags when they are needed. Sensors in these vehicles are overly sensitive and liable to be shut off during unexpected and seemingly benign situations.

Fortunately, the defect doesn’t come completely without warning signs. Top Speed’s Jonathan Lopez reports that an airbag warning light will appear on the dashboard if the sensor has been compromised. Affected Imprezas were built between 2011 and 2012, and featured poor calibration, making the vehicle sensors unable to respond in different conditions.

The manufacturer has, at the urging of the National Highway Traffic Safety Administration (NHTSA) begun contacting owners. While no injuries have been connected to this issue, the company has received 26 different complaints related to it.

Lopez describes some of the ways that the sensor might be accidentally deactivated during the drive.

“These conditions include a passenger touching an electrically grounded part of the car (like the metal seat adjuster), using an electronic device (like a phone) plugged into the accessory power outlet, or sitting with damp clothes,” he said. “It’s also reported that a cell phone left on the seat or a splash of water on the seat could trigger the failure.” He notes that this is a comparatively minor recall, especially considering the much-publicized Takata efforts.

Coupled with other measures for addressing recalls, the right marketing systems will generate a high level of engagement through accurate and comprehensive statements.

Recall MastersSubaru recalls thousands of vehicles for airbag sensor issue

More than 1 million Chrysler vehicles recalled for hacking concern

Detroit, MI — July 26, 2015 — Vehicle recalls can occur not just because of faulty components, but out of fears for outside attacks on vulnerable systems. According to the Detroit Free Press, Fiat Chrysler Automobiles’ (FCA) latest recall addresses cybersecurity issues within affected vehicles that could have massively damaging consequences for owners. Dodge Ram, Jeep Grand Cherokee and other vehicles from model years 2013 to 2015 reportedly have potentially dangerous software flaws in their “radios.”

While most of the recalls this blog has covered concern internal problems with defective autos, this issue is a concern because of the way it could potentially be exploited by hackers. The official recall acknowledgement from the National Highway Traffic Safety Administration (NHTSA) states that outsiders could gain “unauthorized remote modification” of vehicle systems through these vulnerabilities.

As alarming as that may sound, there are some factors that mitigate the potential danger somewhat. For one, the manufacturer has already taken steps to prevent outsiders from accessing the vehicle, leading to real risk for only 3 percent of mobile hot spot subscribers.

The recall safety report issued for this action also emphasizes the unlikelihood that an exploit might take place, given how much knowledge is needed to put one into action. The remedy for this problem is a software update that can be downloaded to a USB drive.

“Some 2013-2015 MY vehicles equipped with RA3 or RA4 model radios have certain software security vulnerabilities which could allow unauthorized third-party access to some networked vehicle control systems,” the source says. “Exploitation of the software security vulnerabilities required extensive technical knowledge, physical access to a subject vehicle and a long period of time to write applicable code.”

Along with acknowledgment and government action, recalls should be supported through education and informative services that encourage drivers and owners to respond correctly.

Recall MastersMore than 1 million Chrysler vehicles recalled for hacking concern

Parking brake worries lead to new Ford recall

Detroit, MI — July 24, 2015 — Nearly 8,000 vehicles in North America are affected by a new Ford recall that looks to address parking brake concerns. The manufacturer is addressing a series of autos, including Explorers, Tauruses and Lincoln sedans. Carscoops reported on the action, which hopes to remedy a failure that would keep the parking brake from fully engaging.

Most of the vehicles included in this recall are in the United States, while around 800 are in Canada and one solitary vehicle is in Mexico. All of the defects originate from the same Chicago Assembly Plant where these models were first constructed earlier this year.

Though the company has said that no injuries have been reported from this fault yet, the affected vehicles will have their parking brake controls replaced for free after an inspection. In the official press release on the action, Ford provided the details on the individual vehicles being recalled. These include “certain 2015-2016 Ford Explorer, and certain 2015 Taurus and Flex, as well as Lincoln MKS and MKT vehicles.”

“In these vehicles, the parking brake might not engage fully, which is a compliance issue with FMVSS 135 regarding brake systems,” the statement continues. Earlier this month, Ford also issued a recall for hundreds of thousands of different vehicles, also with for the 2015 model year, due to an issue that prevents the engine from turning off, even after the owner has pressed the “stop” button.

All recalls are only as effective as the means of alerting customers and dealers to problems they need to address and the ways to do it. Proper systems for proliferating statements are a crucial first step to compliance and safety.

Recall MastersParking brake worries lead to new Ford recall

General Motors recalls small number of cars for inner tie rod problem

Detroit, MI — July 22, 2015 — While this blog has noted before that auto recall success is vital no matter large or small a recall is, General Motors has launched a recall that is relatively small by most recall standards. According to Transport Evolved, the manufacturer actually recalled eleven cars for a steering issue related to possible loose tie rods, but among these is what the source described as a “single solitary 2014 Chevrolet Volt electric car.” The recall also includes a lone Canadian-Market 2014 Chevrolet Cruze.

It isn’t just the small number of vehicles involved that makes this recall notable. Model years range between 2014 and 2015, with the Volt belonging to the former. The unsecured rod could detach from the steering gear entirely, due to a bolt that wasn’t fastened properly during assembly. Sometime this month, the company will notify owners as dealers replace the affected steering systems.

Writing for the source, Nikki Gordon-Bloomfield calls this action “a particularly good illustration of how automakers must notify the correct authorities of a manufacturing defect — no matter how small.” She also compares it to a similarly limited recall Nissan issued last year that only applied to hundreds of vehicles, as opposed to the sometimes millions included in major efforts.

“Both cases highlight how hard automakers and government agencies work to ensure that the car you drive is as safe as possible,” she says.”
In the same vein, dealers and owners need to trust the recall information they receive and also receive it in a timely manner. With accurate data and free related services, Recall Masters is an ideal assistant to any recall effort, major or minor.

Recall MastersGeneral Motors recalls small number of cars for inner tie rod problem

Ferrari issues airbag recall

Maranello, Italy — July 20, 2015 — With so much being publicized about the Takata airbag inflator recall efforts, it’s become worth noting when a new manufacturer or model is added to the growing list of affected suppliers. Yet another major vehicle name involved with Takata-related airbag issues is Ferrari North America.

Although it’s only recalling a fraction of the number of autos recalled internationally, Ferrari has acknowledged a faulty issue, which may deploy the airbag incorrectly during impact.
While the affected airbags were supplied by Takata, this particular recall is different from the burn hazard associated with the faulty deflators in other models, and the manufacturer is insisting that this risk is due to improper assembly. To fix this, dealers are going to replace the Driver’s Side Air Bag Module starting at the end of this month.

A spokesperson for Ferrari told Agence France-Presse that the faulty airbags are limited to this recall action, to avoid confusion.

“The issue is a possible production defect in a component inside the airbags, which were fitted to around 2,600 cars,” this person said. “This issue is not related to the other recall made by other manufactures for Takata airbags,” they added. According to official documents submitted through the National Highway Traffic Safety Administration (NHTSA), the recalled encompasses “Ferrari 458 Italia, 458 Spider, 458 Speciale, 458 Speciale A, California T, FF, F12 Berlinetta, and LaFerrari” vehicles made for model year 2015.

By employing effective recall statement measures, auto companies have greater assurance that each action will be taken seriously and be distinguished when there are several other competing recalls for similar defects, especially those related to the same companies and manufacturers.

Recall MastersFerrari issues airbag recall

More recalls come from General Motors

Detroit, MI — July 17, 2015 — Although this blog recently commented on a series of recalls from General Motors, more vehicles have been addressed in a new action from the same manufacturer. GM Authority reported on the issue which has spurred on this recall, which concerns the cables connecting the seatbelts inside them. Passengers and drivers alike may find themselves in danger due to wear and tear.

More than 47,000 vehicles may potentially be affected, and includes two different groups of make and models: Chevrolet Caprices from between 2011 and 2013 and Pontiac G8’s from between 2008 and 2009.

GM Authority notes that both of these models are based on the Zeta vehicle architecture. The seatbelt concern is especially important for police to observe, because Caprices are marketed largely to police departments.

The Authority piece details the fix that the company recommends for taking care of the cables, which could lead to injury for vehicle occupants if not addressed.

“GM will notify owners, and dealers will replace the seat belt tensioner assembly which includes the steel cable, free of charge,” the company said. “These replacement parts reposition the tensioner cable out of the path of entry into the vehicle and uses a more flexible cable, set at a more upright angle.”

This problem may not be immediately apparent, which makes it all the more important that recall statements are processed correctly and issued in a way that successfully promotes the proper actions. Dealers need to have the resources ready to apply fixes and tend to the vehicles that pose any kind of danger, regardless of how visible or obvious it is to the user.

Recall MastersMore recalls come from General Motors

International Prius recall concerns hundreds of thousands of vehicles

Tokyo, Japan — July 16, 2015 — Toyota Motor Corporation is reportedly recalling 625,000 Prius hybrids throughout the world, and in a statement released through the company’s official website, it specified that the action concerns ECU controls within the affected vehicles.

According to Reuters, most of the Priuses being recalled are in Japan, and 120,000 of those vehicles are in the United States. The affected model is the Prius V, which is also known by other names, possibly adding to the inherent confusion of such a large recall effort. Model years for the defective vehicles range between 2012 and 2014.

The statement says that dealers will attend to the risks by updating the software in the ECU’s. The issue poses a possible danger for transistors in these Priuses, due to overly high levels of “thermal stress” within the system. No injuries have been linked to this problem yet, but it does follow on a larger recall issued last year for more than 1 million Priuses.

“If this happens, various warning lights will illuminate and the vehicle can enter a failsafe mode,” the statement says, referring to the aftereffects of the Prius faults. “In rare circumstances, the hybrid system might shut down while the vehicle is being driven, resulting in the loss of power and the vehicle coming to a stop.”

The context of recall actions of this nature matters for the fixes to be applied effectively, and proper awareness and response campaigns will communicate the severity of an issue in a way that leads to real improvement and prevention. In such cases, it may be necessary to know some history of a vehicle defect in addition to the immediate dangers that a threat poses.

Recall MastersInternational Prius recall concerns hundreds of thousands of vehicles

Hybrid vehicles recalled for bad frames

Spirit Lake, IA — July 15, 2015 — This month, hybrid vehicle owners may want to reinspect their cars if they own a GEM from Polaris Industries.

The manufacturer is recalling 628 vehicles that may have been affected by a faulty frame weld.  According to the NHTSA, the defect could cause the frames of these vehicles to brake, and there have been four reports of this occurring so far.

What’s the solution? Because the recall hasn’t officially begun yet, there is no repair action listed. However, the source does say that owners will receive letters and instructions to help them inspect each vehicle before it is officially repaired by the car dealer.

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Recall MastersHybrid vehicles recalled for bad frames