Laguna Hills, CA – March 25, 2019 – Ferrari North America is recalling certain 2017-2019 GTC4 Lusso and 2018-2019 GTC4 Lusso T vehicles. Drivers and passengers may not be able to open the vehicle door using the external handle, increasing the risk of injury. As many as 582 vehicles may be affected by this issue.
According to the National Highway Traffic Safety Administration Report on this issue, tension on the door lock mechanism may result in the vehicle’s door being impossible to open using the external handle. This is due to the Bowden cable creating tension on the door lock mechanism, which may cause the cable retaining slot to break and prevent the door from being opened. In the event of an emergency, this failure may increase the chances of injury for the driver or passenger.
Timeline of Events
Ferrari’s first communication with NHTSA occurred Feb. 14, 2019, following reports of the issue from the Ferrari North America Authorized Dealer Network.
After a thorough investigation the automaker determined that the problem had been caused by the door lock’s Bowden cable. The defect was a result of the Bowden cable layout and insufficient length.
Ferrari North America subsequently announced that the recall will begin April 14, 2019.
Ferrari will notify owners starting April 14. Authorized Ferrari Dealers will install new door locks including new Bowden cables with a different layout, free of charge, for all the affected vehicles.
Owners may contact Ferrari customer service at 1-201-816-2668. Ferrari’s number for this recall is 67. Owners may also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. The NHTSA Campaign Number for this recall is 19V089000.