Infiniti recall update: Some cars with defect not included

 

Nashville, Tenn., Jan. 15, 2019 – Infiniti’s recall of its EX35 sedan affected 200,000 vehicles that may have a faulty passenger-side air bag sensor. According to a recent NBC report, this action did not target every car with the defect, despite its relatively large scale. Owners of vehicles from models outside the year range covered by the recall may find the same issue in their vehicles, but with those cars not covered by the complimentary replacement offer, the drivers have to pay out of pocket to safeguard their air bags.

Looking back at the initial National Highway Traffic Safety Administration recall of Infiniti vehicles, reported back in 2008 by U.S. News & World Report, the cars that did receive official notices for faulty passenger-side air bag sensors were the 2007 and 2008 Infiniti G35, Infinit G37, Infiniti EX35, Nissan Altima, Nissan 350Z, Nissan Rogue and Nissan Murano. The vehicle still on the road that may contain the same part is a later model, the 2009 Infiniti G35. In total, more than 200,000 cars and sport utility vehicles were involved across the Infiniti and Nissan nameplates.

The Defect

The cars in question use an occupant classification system to determine whether to deploy an air bag on the passenger side in the case of a collision. The sensor involved in the recall is the part that tells a vehicle if there is someone in the right-side seat. When the component is defective, the air bag system may overlook the presence of a passenger, with the circuit becoming interrupted. In such a case, the airbag may fail to deploy and the occupants of the car would not be adequately protected.

U.S. News noted at the time of the initial recall that many automakers had problems with passenger-side sensors in 2008. BMW and Hyundai recalled an combined 600,000 for similar issues. The newspaper recommended that even cars that haven’t officially been recalled should likely receive inspections. This proved to be relevant, as a similar defect appeared more than 10 years later.

NBC explained the 2009 Infiniti found to have the defect was purchased new, and is now out of warranty. Several owners of vehicles made by Nissan and Infiniti have complained of similar defects to the NHTSA but been unable to receive free-of-charge service because their cars were produced after the 2007-2008 window included in the recall. A Center of Auto Safety representative replied that making complaints is important, as it helps set the recall process in motion.

Timeline of Events

All the cars involved in the recall come from the 2007 and 2008 model years, and they received an “urgent recall alert” in October 2008. The timeline becomes more complicated, however, when considering the possibility that the defect may occur on vehicles that haven’t yet received an official recall notice, more than 10 years after the fact. NBC published its report about this potential scenario in January 2019.

The Solution

Fixing the sensor problem involves using a detector to determine whether the part is defective, then replacing the entire seat cushion if there is a problem with the component. NBC reported that this process, when carried out on a car not covered by the recall, could cost over $4,000. Infiniti did offer to take on the majority of the cost in the case covered by the news organization, bringing the bill to $1,000. For recalled vehicles, the dealer does not charge to make the change.

Sean ReyesInfiniti recall update: Some cars with defect not included

Over 1,600 2019 Infiniti vehicles recalled by Nissan for faulty air bag modules

 

Lilburn, Georgia – Sept. 21, 2018: Nissan North America, Inc. is recalling certain 2019 INFINITI QX50 vehicles due to an air bag module defect that increases risk of injury for passenger seat drivers in the event of a crash.

The recall includes just over 1,600 vehicles manufactured between July 4, 2018, and August 24, 2018, with the chances of any specific vehicle suffering a defect being 1 percent, according to the NHTSA safety recall report. No other INFINITI (or Nissan) vehicles are affected by this issue because the affected passenger-side knee air bag module is unique to this model and those dates of manufacture.

The Defect

In the event of a crash in very cold temperatures, the trim cover may separate unexpectedly from the passenger-side knee air bag module instead of splitting at the trim cover tear seam as designed. If the passenger-side knee air bag cover detaches during deployment, it can increase the risk of injury.

According to an INFINITI campaign bulletin, the manufacturer strongly recommends that if a vehicle is confirmed to be affected, this safety recall repair performed as soon as possible. Owners are urged to contact their retailer as soon as possible to schedule an appointment, and in the meantime to not allow passengers to ride in the front passenger seat.

Timeline of Events

In August 2018, while a supplier was conducting a low temperature lot acceptance test, the passenger-side knee air bag cover detached from the air bag module during deployment. The supplier launched an investigation, and two weeks later the plant and supplier quarantined all passenger-side knee air bag modules.

The investigation found that certain passenger-side knee air bag modules had been manufactured with an out-of-specification tear seam thickness, and the knee air bag cushion was incorrectly folded. Nissan identified the affected vehicles and chose to conduct a voluntary recall campaign to replace the passenger-side knee air bag module.

The Solution

The dealer will replace the passenger-side knee air bag module, including the module trim cover, with a new one. INFINITI will notify owners, and retailers will complete the replacement free of charge. Rental car coverage will be available up to a max of $180. The recall is expected to begin October 22, 2018, and the Campaign ID is PC644.

Owners may contact INFINITI customer service at 1-800-662-6200, or contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153). Owners may also use the INFINITI recall tool to enter their VIN and find out if their vehicle is affected by the recall.

 

Sean ReyesOver 1,600 2019 Infiniti vehicles recalled by Nissan for faulty air bag modules

Nissan and INFINITI Recall More Than 200,000 Sedans and SUVs Over Fire Hazard Concerns

 

Lilburn, Georgia – Sept. 20, 2018 – Nissan North America, Inc. (Nissan) and the company’s luxury brand, INFINITI, are recalling more than 200,000 sedans and SUVs. The recall is designed to allow the replacement of a faulty brake component that could cause a fire if brake fluid were to leak out onto a circuit board, according to Consumer Reports.

Affected vehicles include certain 2015-2017 Nissan Murano, 2016-2017 Nissan Maxima, 2017-2018 Nissan Pathfinder, and 2017 Infiniti QX60 vehicles, according to documentation provided by Nissan to the National Highway Traffic Safety Administration (NHTSA)

The Defect

According to safety recall campaign bulletins from Nissan and INFINITI, the Antilock Braking System (ABS) actuator pump seal may leak brake fluid onto the control electronic circuit board, which can cause an electrical short and potentially start a fire.

If a leak occurs, the ABS warning lamp will illuminate to warn the driver. If the vehicle continues to be operated with the ongoing leak, the brake fluid may seep down onto the actuator circuit, creating an electrical short which could lead to a fire breaking out.

This is not the first issue with Nissan and/or INFINITI sedans and/or SUVs. In 2016, an almost identical issue with a faulty brake fluid seal allowing brake fluid to drip onto the ABS circuit board caused Nissan to recall 134,000 2016-2017 Maxima sedans, 2015-2017 Murano SUVs, and 2015-2016 Murano Hybrid SUVs across the U.S. and Canada.

Additionally, in 2017 nearly 57,000 Murano crossovers from the 2013 and 2014 model years were recalled by Nissan for faulty power steering fluid hose clamps, which allowed the lines to separate, causing difficulty in steering. The leaked fluid also posed a fire hazard, as if it leaked onto hot surfaces it could start a vehicle fire.

Timeline of Events

The report about this recall was officially issued on September 7, 2018.

When brake fluid has leaked onto the circuit board, the ABS warning lamp will remain illuminated for more than 10 seconds after engine start up. If this occurs, owners are advised to park the vehicle outdoors away from other vehicles or structures and to not drive the vehicle.

The manufacturer recommends parking the vehicle outside and contacting INFINITI or Nissan Roadside Assistance to have the vehicle towed to an authorized INFINITI or Nissan service department as soon as possible.

The Solution

Owners of potentially affected vehicles will be notified beginning in October 2018 and asked to bring their vehicle to an authorized INFINITI or Nissan retailer to have their ABS actuator checked and the remedial work completed if required (incurring no cost for the vehicle owner for either parts or labor.)

Nissan will notify owners, and dealers will inspect the serial number on the ABS actuator, replacing it as necessary, free of charge. Vehicles identified under the previous recall in 2016 are still covered under this recall as well. The recall is expected to begin October 15, 2018.

Owners may contact Nissan customer service at 1-800-867-7669, or the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236. The NHTSA Campaign Number is 18V601000. Vehicle owners can also enter their VIN at nhtsa.gov/recalls.

Sean ReyesNissan and INFINITI Recall More Than 200,000 Sedans and SUVs Over Fire Hazard Concerns

Nissan recalls vehicles with defective seat belts

 

Franklin, Tenn. – June 29, 2018 – Nissan North America has recalled a handful of vehicles potentially equipped with defective seat belt assemblies, according to documentation submitted to the National Highway Transportation Safety Administration. The campaign affects 2018 Infiniti QX30 crossover vehicles produced between Nov. 10, 2017, and Feb. 16, 2018. Nissan suspects all of the vehicles involved in the action contain the defective parts.

The Defect

Affected vehicles contain right-hand lower seat belt anchorage components with faulty bolts. The defective fasteners were likely cross-threaded during installation, a condition that may allow lower seat belt anchorage systems to detach in the event of an accident. This defect, therefore, poses a serious safety hazard to occupants, who may be left unrestrained during collisions. It also violates Federal Motor Vehicle Safety Standards Nos. 208, 209 and 210. FMVSS 208 requires vehicle manufacturers to install proper occupant crash protections, while FMVSS 209 and 210 mandate technically sound seat belt assembly construction.

Despite the danger the defective seat assemblies pose, Nissan has yet to receive field reports connecting these components to any accidents or injuries.

Timeline of Events

In early 2018, engineers conducting post-manufacture vehicle inspections at the Nissan assembly facility in Sunderland, England discovered an Infiniti vehicle with loose right-hand side lower seat belt anchorage bolts. A quick investigation revealed that bolt installation specialists had accidentally cross-threaded these fasteners, making the connected anchorage systems prone to detachment. Following this finding, Nissan engineering teams implement production countermeasures to prevent recurrence. The Japanese automaker also launched a wider inquiry to determine the scope of the issue and assess FMVSS compliance.

On May 29, 2018, Nissan leadership reviewed the results of this investigation and determined that the defective seat belt parts violated FMVSS Nos. 208, 209 and 210. This prompted the company to launch a voluntary safety recall.

Nissan notified dealers of the issue June 9, 2018.

The Solution

Nissan has directed dealers to install retaining plates in affected vehicles to secure the defective seat belt anchorage components, according to an NHTSA recall acknowledgement document. Dealers will perform these repairs free of charge. Nissan has yet to release a customer notification timetable. However, owners in need of assistance can speak with Nissan customer service personnel by calling (800) 662-6200. Owners can also contact the NHTSA directly using the agency’s Vehicle Safety Hotline at (888) 327-4236.

Sean ReyesNissan recalls vehicles with defective seat belts

2017-2018 Infiniti QX30: Recall Alert

Cars.com  – November 6, 2017

2017-2018 Infiniti QX30: Recall Alert

Vehicles Affected: Approximately 17,500 model-year 2017-18 Infiniti QX30 SUVs  The Problem: The driver’s airbag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the airbag clockspring is broken, increasing the risk of accident or injury.

The Fix: Dealers will add sufficient grounding to the steering components for free.  What Owners Should Do: Infiniti manufacturer Nissan will begin notifying owners Dec. 18. Owners can call Infiniti at 800-662-6200 (select Option 7), the National Highway Traffic Safety Administration’s vehicle-safety hotline at 888-327-4236 or visit www.safercar.gov to check their vehicle identification number and learn more.

Need to Find a Dealer for Service? Go to Cars.com Service & Repair to find your local dealer. To check for other recalls, and to schedule a free recall repair at your local dealership…

Read the entire article on the Cars.com website

Sean Reyes2017-2018 Infiniti QX30: Recall Alert

2017 Infiniti Q50, Q50 Hybrid: Recall Alert

Cars.com – October 2, 2017

2017 Infiniti Q50, Q50 Hybrid: Recall Alert

Vehicles Affected: Approximately 800 model-year 2017 Infiniti Q50 and Q50 Hybrid sedans
The Problem: The driver’s frontal airbag inflator may have been improperly welded. In a crash necessitating airbag deployment, the inflator may crack and release the gas needed to properly deploy the airbag, increasing the risk of an injury.
The Fix: Dealers will replace the driver-side airbag inflator for free.
What Owners Should Do: Infiniti manufacturer Nissan will begin notifying owners Oct. 30. Owners can call the automaker at 800-662-6200 (select Option 7), the National Highway Traffic Safety Administration’s vehicle-safety hotline at 888-327-4263 or visit www.safercar.gov to check their vehicle identification number and learn more…

Read the entire article on the Cars.com website

Sean Reyes2017 Infiniti Q50, Q50 Hybrid: Recall Alert

2016-2018 Infiniti Q50, 2017 Infiniti Q60 recalled over stalling concerns

Car Connection -August 8, 2017

2016-2018 Infiniti Q50, 2017 Infiniti Q60 recalled over stalling concerns

Nissan is recalling some 14,192 Infiniti Q50 and Q60 vehicles from the 2016, 2017, and 2018 model years. Documents from the National Highway Traffic Safety Administration indicate that, due to a software glitch, those vehicles may be at risk of stalling.
The software in question is found on the cars’ fuel pump control module. Due to some miscalculations involving fuel pressure, NHTSA says that the software “may allow the fuel level in the main tank to be too low to supply fuel
to the engine, causing the engine to stall while driving.” Depending on where the car is when that happens, it could dramatically increase the chance of a collision.
The recall affects the 2016-2018 Infiniti Q50 and the 2017 Infiniti Q60. Nissan will mail recall notices to owners of those vehicles around August 21. After receiving those notices, owners will be able to take their vehicles to Infiniti dealerships for service. Dealers will reprogram the software on the fuel pump control module at no charge…

Read the entire article on the Car Connection website

Sean Reyes2016-2018 Infiniti Q50, 2017 Infiniti Q60 recalled over stalling concerns