Subaru recalls SUVs with defective driveshafts

Laguna Hills, Calif. — July 26, 2019 — Subaru of America has recalled dozens of sport utility vehicles potentially equipped with defective driveshafts, according to documentation submitted to the National Highway Traffic Safety Administration. The campaign affects 2019 Subaru Ascent SUVs produced between June 8, 2019, and June 11, 2019. The Japanese automaker suspects that all of the vehicles involved in the recall contain these defective components.

The Defect

The affected vehicles could come equipped with driveshafts whose support bracing surfaces and bolts have been inadvertently painted and are therefore disconnection. Continuous vibration could shake these essential fixtures lose, leading to driveshaft separation and sudden loss of motive power. The defective parts pose a serious hazard to owners and occupants as a consequence. That said, Subaru has yet to receive any reports linking the defect to any accidents or injuries.

Timeline of Events

On June 12, 2019, quality assurance personnel inspecting recently assembled vehicles at the Subaru of America production plant in Lafayette, Indiana encountered a 2019 Subaru Ascent with an out-of-specification driveshaft torque brace bolt. The automaker connected with its driveshaft supplier, Hitachi Automotive Systems Americas, based in Monroe, Georgia, and requested that it conduct an internal investigation to understand error. The supplier executed a review June 13, 2019, and found that some production teams were not masking driveshaft support mounting surfaces during the painting process. Subaru and Hitachi then used assembly records to assess the extent of the issue between June 14, 2019, and July 1, 2019.

The automaker reviewed all investigation findings and approved a voluntary recall July 2, 2019.

The Solution

Subaru has directed dealers to inspect the recalled vehicles and replace any defective driveshaft components, free of charge, per NHTSA documents. The vehicle manufacturer intends to contact owners via first-class mail July 26, 2019. Those who need additional assistance can connect with Subaru customer service staff by calling (844) 373-6614. Callers should use the recall identification code WUI-94. Owners can also reach out to the NHTSA directly using its Vehicle Safety Hotline at (888) 327-4236.       

Sean ReyesSubaru recalls SUVs with defective driveshafts

Subaru Recalling 10,417 Vehicles Because of Power Steering Problem

 

Laguna Hills, CA – March 12, 2019 – Subaru of America, Inc. announced the recall of certain 2019 Forester and Crosstrek vehicles.  A connector inside the Electronic Power Steering unit may short-circuit, causing a loss of electric power steering assistance. Up to 10,417 vehicles are potentially affected by this issue.

The Defect

According to the National Highway Traffic Safety Administration Safety Recall Report on this issue, a connector inside the Electronic Power Steering control unit may form small gaps in the plastic material molding during the manufacturing process. Consequently, connector terminals inside the plastic molding may have insufficient isolation between terminals. If a loss in isolation happens, the EPS warning lamp will light and the EPS assist may be disabled. When this occurs, steering will become more difficult, increasing the risk of a crash.

Timeline of Events

Subaru received the first report of a vehicle experiencing loss of power steering assist Jan. 8, 2019. The report came from a transport truck driver who had just restarted the engine to load the vehicle for transportation. The problem occurred before the vehicle was in motion. Subaru requested part collection to begin a supplier investigation.

In the following week, Subaru received ten additional incidents of vehicles with disabled EPS assist. In all ten new cases, the issue happened shortly after the engine was restarted but prior to driving the vehicle, similar to the original occurrence. All eleven of these cases surfaced in Japan, while still under the automaker’s control.

The Investigation proceeded with a supplier-conducted examination of the failed parts, review of the manufacturing process and an inquiry into the history of the composition of raw materials involved in the connector’s fabrication.

On Jan. 16, Subaru received the first report of this problem occurring while a vehicle was in motion. Like the previous incidents, the failure was reported by a transport truck driver while the vehicle was still in Japan under manufacturer control. As a result, all production and shipping of potentially affected vehicles was halted.

Subaru of America subsequently placed a hold on these vehicles on Jan. 21. Since all the vehicles were in the shipping process and hadn’t yet arrived in the U.S., the hold kept the automobiles at their various ports of entry. Back in Japan, a safety recall was announced Jan.30 by Subaru for the Japanese market, because some of the potentially affected Forester and Crosstrek vehicles had already been sold.

In the U.S., Subaru went ahead with distribution of the vehicles to retailers beginning Feb. 4, so that dealers could make repairs. A voluntary safety recall was issued at that time.

The Solution

The recall of potentially affected vehicles began Feb. 7, 2019. As of that date, none of the affected vehicles had been sold yet. Subaru has notified dealers of the issue, and they will inspect the steering gearbox and replace it as necessary, free of charge.

Owners may contact Subaru customer service at 1-800-373-6614. Subaru’s number for this recall is WUC-88. Owners may also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. The NHTSA Campaign Number for this recall is 19V065000.

Sean ReyesSubaru Recalling 10,417 Vehicles Because of Power Steering Problem

Subaru recalls 1,303,530 vehicles for brake light switch issue

 

Laguna Hills, CA – March 7, 2019 – Subaru of America, Inc. is recalling certain 2014-2016 Forester, 2008-2016 Impreza sedans, 2012-2016 Impreza station wagons, 2008-2014 WRX sedans (including STI), and 2013-2017 Crosstrek vehicles. When exposed to certain contaminants, the brake light switch may malfunction, preventing the brake lights from illuminating. The same problem may also prevent starting of keyless ignitions and shifting of CVT/automatic transmissions out of park. As many as 1,303,530 vehicles are potentially affected by this issue.

The Defect

According to the National Highway Traffic Safety Administration Safety Recall Report on this issue, silicone gas may seep into the brake lamp switch housing. If this happens when closure of the contacts occurs, silicon dioxide may form a deposit layer on the switch contact terminal. The contact switch may fail to operate once this compound buildup reaches a certain level.

Depending on the particular vehicle model, this may have a harmful effect on the functioning of brake-lamp illumination, shifting from park, push-button ignition, the anti-lock brake system, vehicle dynamics control (VDC) and Eyesight operation. Brake light failure represents one of the most critical possible consequences stemming from this flaw, resulting in the inability to alert other drivers that the vehicle is slowing or stopping and increasing the chances of a rear-end collision.

Timeline of Events

Subaru received the first technical report of a failure of an ABS/VDC warning lamp due to brake lamp switch problems from the U.S. market in March 2012 and began a supplier investigation at that time.

In August 2012, the investigation revealed oxidized silicon on the contact surface. Since no silicone-containing products were used in the manufacturing process of related parts, it was assumed that exposure resulted from some consumer product containing silicone. Subaru concluded the issue was an atypical incident, not requiring immediate action, but continued to monitor reports from the field for any changes.

From August 2012 through December 2017, additional field data suggested additional problems, so the investigation continued. From January 2018 to January 2019, Subaru determined that a brake lamp switch with a different mechanical design would be beneficial, so it began the specification and validation process for a new component. By February 2019, a voluntary recall was instituted in Japan, and later in the U.S., for the following vehicles and model years: the Subaru Crosstrek from model years 2013-2017, Subaru Forester of 2014-2016, Subaru Impreza of 2008-2016, Subaru WRX of 2008-2014.

The Solution

Effective March 1, 2019, Subaru began informing dealers of the recall of certain Crosstrek, Forester, Impreza, and WRX vehicles to replace the brake lamp switch. Subaru will begin notifying affected vehicle owners by mail around April 29, 2019. Owners with a valid email address will be notified by email as well. If parts are not available by the time these notifications go out, owners will be told that parts are not available yet and they will be re-notified once the replacement parts have been received. Retailers will be advised when the notification is scheduled.  Dealers will replace the brake light switch, free of charge.

Owners may contact Subaru customer service at 1-800-373-6614. Subaru’s number for this recall is WUE-90. Owners may also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. The NHTSA Campaign Number for this recall is 19V149000.

Sean ReyesSubaru recalls 1,303,530 vehicles for brake light switch issue

Subaru Adds More Than 370,000 Vehicles To Takata Air Bag Recall List

 

Camden, N.J. – February 27, 2019 – Subaru of America, Inc. (Subaru) is recalling certain 2010-2013 Forester, 2010-2014 Tribeca, WRX, Outback, Legacy, and 2010-2011 Impreza vehicles sold or ever registered in specific regions, in two separate but related recalls. The range of vehicles included specific models and years, and is confined to potentially hot and humid regions. The total potential number of units affected is 373,514.

Vehicles being recalled are from the states of Alabama, Arizona, Arkansas, California, Delaware, District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Louisiana,  Maryland, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia, as well as the U.S. Territories of Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands.

The Defect

According to the NHTSA Safety Report filed on January 9th, all the recalled vehicles are equipped with Takata air bag inflators with propellant wafers that contain non-desiccated ammonium nitrate. The injectors are part of full passenger frontal air bag modules which have been utilized over many years as original equipment and replacement equipment. Takata’s investigation to date has revealed that the propellant wafers can degrade over time, especially when exposed over long periods of time to high absolute humidity and drastic temperature cycling.

This degradation can lead to explosive combustion in the event of a crash that triggers deployment of the passenger frontal air bag. Excessive internal pressure when the non-desiccated ammonium nitrate inflator with degraded propellant is activated can cause the inflator to rupture, causing metal fragments to pass through the air bag. As the sharp metal fragments exit the air bag module at high speed, they can enter the vehicle interior and strike the front seat passenger, driver or other occupants of the vehicle, potentially resulting in serious injury or death.

Timeline of Events

On November 3, 2015, the NHTSA and Takata entered into a Consent Order surrounding the defective airbag issue. On May 4, 2016, the NHTSA and Takata forged an amended agreement on the basis of testing and analysis conducted by Takata (and further independent testing by third party unaffiliated research organizations). Due to the results of those tests, the NHTSA concluded that all non-desiccated frontal Takata PSAN inflators will, at some point in the future, reach an unstable and dangerous threshold level of degradation. NHTSA then ordered Takata to file certain defect information reports (DIRs) which Takata submitted. On May 20, 2016, Subaru determined to launch a voluntary recall.

Subsequently, further DIRs were submitted by Takata in January of 2017, 2018 and 2019 in accordance with the schedule outlined by the NHTSA to roll out waves of recalls in order of priority and highest risk, and to allow time for manufacture of appropriate replacement parts to stock dealers in preparation for the recall. Subaru has issued regular recalls for subsequent series of vehicles in cooperation with the Takata DIR filings.

The Solution

The recall began January 25, 2019. Subaru is notifying owners to take their vehicles to dealerships where dealers will replace the front passenger air bag inflator, free of charge. Any vehicle owners who have already paid to fix this condition prior to this campaign may seek reimbursement for their costs. In the owner letters, Subaru has warned owners not to allow passengers to ride i the front passenger seat until the defect has been remedied. Owners may contact Subaru customer service at 1-844-373-6614.

Subaru’s numbers for these recalls are TKA-19 and TKB-19. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. The National Highway Traffic Safety Administration Campaign Numbers for these recalls are 19V007000 and 19V008000.

Sean ReyesSubaru Adds More Than 370,000 Vehicles To Takata Air Bag Recall List

Subaru ponders 14,000-car recall amid production shutdown

 

Tokyo – Jan. 31, 2019 – Subaru has paused production of multiple vehicle types at its factory in Japan due to the possibility of a defect in the cars’ power steering systems. The automaker is deciding how to proceed with the 14,000 affected cars, some of which were sold in Japan and others of which are destined for export to other territories. Most of the cars impacted are likely bound for the U.S. The Forester, XV and Impreza are the three models that may include the defective component.

A report from Nikkei noted that recent years have seen over 500,000 cars recalled by Subaru. While past recalls have been caused by potential faults in components such as valve springs, as well as actions such as regulatory compliance failures. The most recent plant shutdown has not turned into a fully declared recall, but it has impacted cars even beyond those that may have the defective part, as the factory equipment is employed to produce multiple vehicle types.

The Defect

The problem that has caused the concern involves part of the electrical assembly used in power steering. The component in question is a third-party item produced by Hitachi Automotive systems and used in the three Subaru models. The Nikkei report explained that when the part fails, a warning light activates on the dashboard, and steering the car becomes harder for the driver. Xinhua noted there have been two instances of such a failure happening, though no one has been reported injured yet.

The fact that Subaru cars use a unique engine configuration known as the “boxer” layout may have exacerbated the challenges of the situation. The components for these engines are not compatible with generic hardware that work in more standardized engines. Subaru technicians searched for a solution to the current issue that did not require manufacturing and ordering a “made from scratch” replacement part. That meant isolating the exact issue causing the fault and correcting it.

To remove the defective parts from the supply chain, Subaru shut down its main production facility in Gunma Prefecture, Japan, which produces 2,600 cars a day when operational. Most of the vehicles produced in the plant – 80 percent – are exported, and Nikkei added that 60 percent of those cars go to U.S. dealerships. After ascertaining which part would have to be replaced to resume production, Subaru reopened its plant on schedule, according to Xinhua.

As the component is produced by an outside supplier, Hitachi has also been contacted for input. Hitachi stated that problems during car assembly are unlikely, which may mean the electronics within the steering components are faulty.

Timeline of Events

The potential recall at Subaru has developed over a relatively short time frame. All the affected vehicles that contain the potentially defective part were produced between late December 2018 and the Jan. 16 shutdown of the Gumna plant. Upon discovery of the fault, Subaru declared a week-long shutdown and sent out recall notices for roughly 780 vehicles that were made at the facility in question and sent to be sold on the Japanese market instead of overseas, according to the Xinhua report.

Nikkei added that the quality control division within Subaru, which has been the subject of some of the automaker’s recent scandals in the Japanese market, did not catch the potential power steering problem. Instead, two reports of problems with steering were used to determine the part responsible. Fortunately, there were no collisions or injuries of any kind reported due to the power steering issues. While the vehicles may have become hard to control, they didn’t crash.

The automaker’s recent series of scandals, as described by Nikkei, began in late 2017. At that time, Subaru revealed that some of its inspections were performed by staff without the proper certifications. After that, more troubling details emerged. In November 2018, a valve spring problem caused the recall of 101,000 vehicles, with 100,000 more added because of legal compliance issues.

These recalls have taken a toll on the company’s finances. In the immediate aftermath of the plant closure notice, Subaru’s stock price fell 6 percent on the Tokyo exchange. The announcement that the stoppage would only last a week provided some relief, but the impact was still a net negative, demonstrating the lasting financial impact of repeated recall events and quality-control problems.

The Solution

Due to several complicating factors, the exact course of action Subaru will take is unclear. The roughly 14,000 exported cars that may contain faulty Hitachi steering components have not been officially recalled. Since the vehicles have all been produced over the past few months, many of them are likely still in the custody of dealers rather than customers.

The automaker is pondering sending replacement parts overseas to replace the faulty components, according to Xinhua, rather than recalling the vehicles to Japan to be refitted. The domestic recall has been the most straightforward part of the process, with the under-1,000 vehicles produced for the Japan market already recalled.

Since the production facility impacted is primarily used to produce export vehicles, and most of those cars are bound for the U.S., there is a chance American regulators may soon be involved in the recall process. Recent weeks have seen no new announcements from the National Highway Traffic Safety Administration, as it shut down operations along with other Federal agencies during the budget impasse. During that silence, some automakers have still issued their own recall notices for U.S. vehicles, including the latest wave of Takata air bag inflator repairs.

Sean ReyesSubaru ponders 14,000-car recall amid production shutdown

Subaru Impreza, BRZ and XV Crosstek valve spring recall update

 

Camden, New Jersey, Jan. 28, 2019 – In November 2018, Subaru of America issued a recall for 165,534 vehicles across the Impreza, BRZ and XV Crosstek models. The recall was brought on by engine springs that are prone to fracturing. In the event that these components break, the cars may make unnatural noises, or the engines may malfunction or stall. Recently, the Burlington Free Press revealed additional details of the recall, including the fact that some dealers may not be able to replace the part until late 2020.

The vehicles that potentially contain compromised value screws include the 2013 Subaru BRZ, the 2013 Subaru XV Crosstek and the 2012-2014 Subaru Impreza. Owners of these vehicles should have already received letters regarding the recall, which is how the Free Press determined how long the repair timeline will be in high-demand areas such as Vermont.

The Defect

Reacting to reports of compromised valve springs within vehicle engines, Subaru issued its recall for the cars in question. In addition to strange noises and other unspecified malfunctions, engine stalling may make it impossible for drivers to start their cars again. Subaru recommended in its letter to vehicle owners that if they experience noise or vibrations while driving, they pull over as soon as it is safely possible, to ensure they do not suffer the heightened collision risk that would come with stalling out.

Timeline of Events

The report from the Free Press brings more clarity to how long the recall will take to carry out. The National Highway Traffic Safety Administration named the defect Nov. 1, 2018. When the first notice went out, there had been 11 reports of cars suffering from operational problems due to insufficiently strong springs in their engines. Letters went out to Subaru owners shortly thereafter instructing them to bring their vehicles into a dealership for repairs as soon as possible. When the Free Press’s reporter set a date to have her own Subaru repaired, the local dealership explained the earliest slot it has available is in November 2020.

Representatives from the dealership explained that due to the large number of Subarus on the roads of Vermont, as well as the time-consuming nature of the repairs and the need for specialized training, the timeline of repairs will stretch well into next year. Dealership personnel need to be briefed on the spring replacement operation. At the dealership in question, this tutorial is scheduled for February.

The Solution

In a 7-to-13-hour procedure, mechanics will replace the affected parts in affected vehicles. The procedure uses specialized tools. In addition to the relatively time-consuming nature of the work, as well as the limited number of tools present at each dealership, only one vehicle is serviced each day. This procedure explains the long wait time in areas such as Burlington.

In its recall notice, Subaru noted that if a vehicle stalls and cannot start again due to spring problems, owners should make arrangements to have the car towed to the nearest Subaru dealer. For vehicle owner reference, the recall’s number is 18V-772 in Subaru’s system and WTY-84 according to the NHTSA’s records.

Sean ReyesSubaru Impreza, BRZ and XV Crosstek valve spring recall update

Subaru Recalls More Than 160,000 Vehicles for Weak Engine Valve Springs

Laguna Hills, CA – November 13, 2018 – Subaru of America, Inc. (Subaru) is recalling certain 2012-2014 Subaru Impreza, 2012-2013 Impreza Stationwagon, 2013 Subaru BRZ, XV Crosstrek and Toyota Scion FR-S vehicles for a valve spring issue that could cause engine stall. This recall is expected to affect 165,534 Subaru vehicles in North America.

The Defect

According to the NHTSA Recall Safety Report, due to an improper design of the valve train within the engine, an excessive stress is generated on the valve spring compared to the design condition. In addition, a very small amount of the impurity within the composition of the spring material is not avoidable in the manufacturing process. The combination of excessive stress and the dispersion of the impurity in the valve material during manufacturing may cause the valve springs located inside the engine of the affected vehicles may fracture, which may cause engine malfunction. In the worst case, the engine may stall during driving, and restarting will not be possible, increasing the risk of a crash.  Drivers may have a short window of advance warning as abnormal noise or vibration may occur prior to the engine stalling.

Timeline of Events

In April of 2012, SUBARU CORPORATION (Subaru) received a technical report from the Japan market which described an abnormal noise and rough idling. The collected engine was examined, and it was surmised that the valve spring broke and fell off, making contact with the piston and causing a rough idling and an abnormal noise. While a component analysis was conducted, no spring material flaw was identified and the cause of the fracture was unknown. In May 2013, the lower limit of the tolerance of the spring wire diameter was raised as a precaution and in response to eleven technical reports related to stalling reported from the U.S. In August 2016, based on additional examinations of engines collected from the field, it was determined that a ndactor not avoidable in the manufacturing process, namely very small amount of impurity within the composition of the spring material, could affect spring fracture.

Three additional technical reports related to stalling were issued from the U.S. during this time frame, but by September 2018 it was determined that a higher occurrence rate than estimated with general manufacturing dispersion from the vehicle manufactured with lower spring tolerance. Further investigation led to the revelation due to the improper design of the valve train, stress generated exceeded the design condition, and, when combined with the dispersion of impurity within the composition of the spring material, could cause spring fracture due to fatigue. On Oct 25, 2018, Subaru issued a safety recall for vehicles equipped with a similar valve train design manufactured prior to the tolerance adjustments made in May 2013.

The Solution

Subaru will notify owners, and all valve springs will be replaced with new ones free of charge. Owner notification will occur within 60 days of Dealer notification, which began on November 1. If parts are not available by that time, owners will be notified that parts are not available yet and they will be re-notified once parts are available. Owners may also call the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153). The NHTSA Campaign Number for this recall is 18V-772.

Sean ReyesSubaru Recalls More Than 160,000 Vehicles for Weak Engine Valve Springs

Subaru Recalls More Than 200,000 Vehicles for Faulty Fuel Indicator

Laguna Hills, CA – November 12, 2018 – Subaru of America, Inc. (Subaru) is recalling certain 2018 Subaru Legacy and Outback vehicles due to a software issues that affects the vehicle’s fuel display. This recall is expected to affect 228,648 Subaru vehicles in North America.

The Defect

According to the NHTSA Recall Safety Report, due to a software error, the low fuel warning light may not light up to indicate the intended remaining fuel level and the distance-to-empty (DTE) display may incorrectly indicate a positive number even if the fuel tank is empty. This inaccuracy in the fuel display may cause a driver to unexpectedly run out of fuel and the vehicle to stall, increasing the risk of a crash.

Timeline of Events

In December of 2017, SUBARU CORPORATION (Subaru) received a technical report regarding the driving range indicator (DTE) in the multi-information display. The report indicated a positive distance-to-empty (DTE) when no usable fuel was remaining. A field part collection was requested, and between December 2017 and March 2018 p arts were collected from the field and sent to the supplier for an investigation which subsequently took place during April and June of 2018. In July 2018, the supplier submitted the investigation report to Subaru, whereupon, from August to October 2018, Subaru assessed their field data and the supplier’s investigation report to assess risk. On October 25, 2018, Subaru completed the investigation and determined that a voluntary safety recall should be ordered.

The Solution

Subaru will notify owners, and dealers will reprogram the combination meter software, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact Subaru customer service at 1-844-373-6614. Subaru’s number for this recall is WTW-82. Owners may also call the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153). The NHTSA Campaign Number for this recall is 18V-773.

Sean ReyesSubaru Recalls More Than 200,000 Vehicles for Faulty Fuel Indicator

293 Subaru SUVs to be Fully Replaced by Automaker

 

USA – Aug. 18, 2018 – In an unlikely move, the automaker Subaru has chosen to replace nearly 300 vehicles with defects, rather than reimbursing or repairing the offending SUVs. The faulty 2019 Ascent SUV model is missing key welds on the back-door hinges, and spokespeople from Subaru have chosen to pull the cars with the issue from the market.

The Defect

In key areas of the weld, there are spots missing along the B-pillar, which is located on the second-row door hinges. Subaru stated that the issue was due to incorrect programming in the welding software for the robots that manufacture the vehicles. If these doors or other car parts came loose due to the defect, it can cause risks of injury and accidents.

According to a Subaru representative, only nine of the defective vehicles were sold to the general public. They will replace all vehicles made and sold due to the severity of the defect. However, there have been no reports of any crashes or injuries of the Ascent SUV falling under this specific issue.

Timeline of Events

On July 21, the issue of defective welds was discovered on-property at a routine inspection. Due to the manufacturing error being contained swiftly, vehicles made between July 13-21 are affected. The total is 293 SUVs that are part of this specific recall.

There are 383,101 Subaru vehicles involved in the massive Takata airbag recall this year, which does not include the new Subaru Ascent SUV, according to Edmunds. Six models between 2003-2011 were affected.

The Solution

If consumers or retailers would like to contact Subaru’s customer service department directly, they can do so at 844-373-6614. Also, the National Highway Traffic Safety Administration (NHTSA) can provide additional information with the claim number 18V-508 on the NHTSA website. Subaru stated they plan to inform owners who bought the SUVs directly.

Sean Reyes293 Subaru SUVs to be Fully Replaced by Automaker

Subaru recalls vehicles with defective floor mat brackets

 

Cherry Hill, N.J. – Nov. 30, 2017 – Subaru of America has recalled more than 2,300 vehicles potentially equipped with defective floor mat brackets, according to documentation submitted to the National Highway Transportation Safety Administration. The campaign affects 2018 Subaru Crosstrek sport utility vehicles produced between May 16, 2017 and Sept. 7, 2017. The automaker estimates that all of the models referenced in the recall contain the defective parts.

The Defect

The affected models feature defective driver-side floor mat retention brackets that do not sufficiently secure floor mats. As a result, these fixtures can move out of position during vehicle operation and interfere with pedal usage, posing a serious threat to drivers. However, Subaru has yet to receive any reports linking the defective components to any accidents or injuries.

Timeline of Events

On Oct. 17, 2017, the automaker received a field report detailing an instance in which the driver-side floor mat in a 2018 Crosstrek slipped out of position. Over the next 12 days, Subaru engineers conducted an internal investigation, eventually determining that the floor mat retention brackets installed in the vehicle were defective. On Oct. 31, quality assurance and safety officials for the company decided that the features posed a serious hazard to owner and chose to launch a voluntary safety recall.

Subaru notified dealers of the impending recall Nov. 1.

The Solution

The car manufacturer has directed dealers to inspect the floor mat retention brackets in affected and replace them, free of charge, if necessary, according to an NHTSA recall acknowledgement document. Subaru began contacting owners Nov. 14. Those who need additional assistance can contact Subaru customer service at (800) 782-2783. Callers should use the internal recall reference code WTR-77. Owners can also connect with the NHTSA directly using its Vehicle Safety Hotline at (888) 327-4236.

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