Volkswagen recalls SUVs with defective suspension assemblies

Auburn Hills, Mich. – May 15, 2018 – Volkswagen Group of America has recalled more than 7,000 vehicles potentially equipped with defective suspension components, according to documentation submitted to the National Highway Transportation Safety Administration. The campaign affects 2018 Volkswagen Tiguan sport utility vehicles produced between Jan. 15, 2018, and March 6, 2018, at the Volkswagen Mexico Factory in Puebla, Mexico. The German automaker suspects 32 percent of the vehicles contain the defective parts.
The Defect
Affected models contain rear shock absorbers with lower loops that could separate the base suspension assembly due to defective welds. Should separation occur, the rear shock absorber may detach, causing the vehicle to suddenly lose stability. This issue drastically increases the likelihood of an accident. The defect therefore poses a serious hazard to occupants. However, Volkswagen has yet to receive reports connecting the problematic suspension parts to any accidents or injuries.
Timeline of Events
While conducting post-production test drives between Feb. 19, 2018, and March 3, 2018, Volkswagen engineers at the Mexico facility encountered multiple vehicles that lost stability while in operation. This finding prompted the local engineering department to launch an internal quality analysis campaign. On March 26, 2018, Volkswagen engineers at the plant informed the Pre-Product Safety Committee, which called for further analysis and forwarded the issue to the Product Safety Committee. Soon after, Volkswagen found that the Lake Forest, Illinois-based supplier Tenneco had welded the lower loops with a misaligned arc torch and identified this production error as the root cause.
Both regulatory bodies met April 18, 2018, and decided that a voluntary safety recall was necessary.
The Solution
Volkswagen will direct dealers to replace the rear shock absorbers in affected vehicles free of charge, according to an NHTSA recall acknowledgement document. The automaker intends to inform dealers June 22, 2018, and reach out to owners via first-class mail June 25, 2018. Individuals with recalled vehicles in their possession who need more immediate assistance can contact Volkswagen customer service at (800) 893-5298. Callers should use the internal recall identification code 42i7. Owners can also connect with the NHTSA directly using the agency’s toll-free Vehicle Safety Hotline at (888) 327-4236.
Sean ReyesVolkswagen recalls SUVs with defective suspension assemblies

Volkswagen recalls vehicles with defective Takata air bags

Auburn Hills, Mich. – May 10, 2018 – Volkswagen Group of America has recalled more than 71,000 vehicles potentially equipped with defective Takata air bag assemblies, according to documentation submitted to the National Highway Transportation Safety Administration. The campaign affects 2006-2007 Volkswagen Passat sedans produced between April 27, 2005, and Nov. 3, 2006, as well as 2006-2007 Volkswagen Passat wagons produced between July 5, 2005, and Nov. 17, 2006. The German automaker suspects all of the models referenced in the recall contain the defective components.
The parts involved in this action are at the center of a multiyear recall campaign encompassing 42 million vehicles across more than one dozen brands, Car and Driver reported. Approximately 15 owners have perished in accidents involving these components, while more than 100 have sustained serious injuries, according to Consumer Reports.
The Defect
Affected vehicles contain Takata air bag assemblies with inflator modules whose propellant wafers are prone to degradation over time. These defective wafers could lead to particularly violent combustion upon air bag deployment. This issue, in turn, may cause the steel air bag inflator housing to explode, spraying metal fragments throughout the vehicle cabin at high speeds. Consequently, the defect poses a mortal threat to occupants. As stated above, Takata air bag assemblies are responsible for multiple driver deaths and injuries.
Timeline of Events
In March 2016, Volkswagen recalled more than 150,000 vehicles, including those involved in this action, in response to a Takata component recall filling, according to documentation from the NHTSA. The automaker oversaw permanent replacement of the air bag assemblies installed in these models, trading the defective inflators for replacements containing desiccated ammonium nitrate propellant. Recently, Volkswagen decided to adopt guanidine nitrate-based inflators. GuNi propellant is more durable and less caustic than ammonium nitrate propellant, The New York Times reported. This switch forced the car manufacturer to launch another recall, which it did April 18, 2018. Volkswagen also informed dealers of the impending action on this date.
The Solution
The automaker will replace the ammonium nitrate-based air bag inflators with GuNi alternatives free of charge, according to an NHTSA recall acknowledgement document. Volkswagen contacted owners via first-class mail April 30, 2018. Those in need of additional assistance can reach out to Volkswagen customer service personnel by calling (800) 893-5298 and using the internal recall identification code 69Q8. They can also connect with the NHTSA directly through the agency’s Vehicle Safety Hotline at (888) 327-4236.
Sean ReyesVolkswagen recalls vehicles with defective Takata air bags

Volkswagen recalls vehicles with defective engine coolant pumps

Auburn Hills, Mich. – May 4, 2018 – Volkswagen Group of America has recalled more than 342,000 vehicles potentially equipped with defective engine coolant pumps, according to documentation submitted to the National Highway Transportation Administration. The campaign affects multiple models across the Audi brand, including:
  • 2013-2016 Audi A4 sedans produced between Feb. 20, 2012, and Dec. 8, 2015.
  • 2013-2016 Audi A4 Allroad sedans produced between March 12, 2012, and April 1, 2016.
  • 2013-2017 Audi A5 Cabriolets produced between March 9, 2012, and Dec. 16, 2016.
  • 2012-2015 Audi A6 sedans produced between April 4, 2011, and Dec. 22, 2014.
  • 2013-2017 Audi Q5 sport utility vehicles produced between July 4, 2012, and Dec. 20, 2016.
Volkswagen suspects all of the vehicles involved in the recall contain the defective parts.
The Defect
The models referenced in this action are likely to include engine coolant pumps prone to overheating and short circuiting due to blocked ventilation components or internal moisture development. Both conditions increase the likelihood of an engine fire. Consequently, the defective pumps pose a serious risk to occupants. However, Volkswagen has yet to receive reports linking the problematic parts to any accidents or injuries.
Owners operating vehicles equipped with the defective features may see an engine warning light prior to overheating or short circuiting, depending on the engine control software present.
Timeline of Events
On Dec. 23, 2016, the Audi Product Safety Committee issued a voluntary safety recall, filed under the NHTSA identification code 17V-002, to address defective engine coolant pumps in more than 342,000 vehicles. Dealers across the U.S. market executed the required remedy in the months following the recall, updating the ECU software installed in affected models with new programming designed to switch off the engine coolant pump power supply in the event of overheating or short circuiting. Between March 2017 and August 2017, Audi received multiple complaints from customers outlining instances of overheating and short circuiting, despite the existence of the updated ECU software. The automaker requested parts review following these reports.
More customers submitted identical complaints throughout September 2017 and October 2017. These instances prompted Audi to launch more exhaustive field tests and laboratory analyses to identify error patterns, significant mechanical variables and ultimately pinpoint the root cause of the issue.These inquiries revealed that moisture, in addition to ventilation blockage, affected engine coolant pump performance.
Members of the Audi Product Safety Committee convened April 4, 2018, to review the results of the field and laboratory tests. These stakeholders decided that the engine coolant pumps in the affected vehicles should be replaced along with the ECU software and chose to call for a voluntary safety recall.
The Solution
As stated above, Audi intends to replace the engine coolant pumps and ECU software in recalled vehicles free of charge. However, replacement parts are not currently available, according to an NHTSA recall acknowledgement document. The automaker plans to notify both dealers and owners when these components are ready for installation. That said, Audi does intend to reach out to owners initially via first-class mail June 11, 2018, to prepare them for the forthcoming action. In the meantime, individuals in possession of recalled models can contact Audi customer service personnel at (800) 253-2834. Callers should use the internal recall reference code 19N3/19N4. Of course, owners can always contact the NHTSA directly using the agency’s Vehicle Safety Hotline at (888) 327-4236.
Sean ReyesVolkswagen recalls vehicles with defective engine coolant pumps

Volkswagen recalls vehicles with incorrect air bags

Auburn Hills, Mich. – March 14, 2018 – The Volkswagen Group of America has recalled more than 3,700 vehicles equipped with incorrect air bag assemblies, according to documentation submitted to the National Highway Transportation Safety Administration. The campaign affects 2017-2018 Volkswagen Tiguan Limited sport utility vehicles manufactured between May 24, 2017, and Jan. 16, 2018. The German automaker suspects all of the models named in the action contain the incompatible parts.

The Defect

The affected vehicles contain driver-side air bags that were not approved for use in the U.S. market and therefore may not perform as required in the event of an accident. These fixtures violate Federal Motor Vehicle Safety Standard No. 208, which states that all air bags must be tested and "meet the frontal crash protection requirements … in a perpendicular impact, with respect to anthropomorphic test devices in each front outboard designated seating position restrained only by … seat belt assemblies."

The unapproved air bags installed in the recalled vehicles could malfunction during an accident, which makes them serious hazards to occupants. However, Volkswagen has not received reports connecting the features to any accidents or injuries.

Timeline of Events

Volkswagen in January 2018 received a communication from engineers at an American assembly plant indicating that some of the vehicles manufactured at the facility may have been fitted with air bag and steering wheel components not approved for use in the U.S. market. The car company issued a stop order and launched an investigation to pinpoint the root cause of the production error and the potential implications. 

The Volkswagen Product Safety Committee reviewed the issue Feb. 2, 2018, and determined that the features violated FMVSS, potentially putting passengers at risk, and therefore a voluntary safety action was required.

The Solution

Volkswagen intends to direct dealers to replace the unapproved components installed in the recalled vehicles free of charge, according to an NHTSA recall acknowledgment document. The car company will notify both dealers and owners April 10, 2018. Owners in need of assistance prior to the start of the recall can connect with Volkswagen customer service personnel by calling (800) 893-5298. Callers should use the internal recall reference code 69V2. Owners can also reach out to the NHTSA using the agency's toll-free Vehicle Safety Hotline at (888) 327-4236. 

Sean ReyesVolkswagen recalls vehicles with incorrect air bags

Volkswagen recalls vehicles with incorrect air bags

 

Auburn Hills, Mich. – March 14, 2018 – The Volkswagen Group of America has recalled more than 3,700 vehicles equipped with incorrect air bag assemblies, according to documentation submitted to the National Highway Transportation Safety Administration. The campaign affects 2017-2018 Volkswagen Tiguan Limited sport utility vehicles manufactured between May 24, 2017, and Jan. 16, 2018. The German automaker suspects all of the models named in the action contain the incompatible parts.

The Defect

The affected vehicles contain driver-side air bags that were not approved for use in the U.S. market and therefore may not perform as required in the event of an accident. These fixtures violate Federal Motor Vehicle Safety Standard No. 208, which states that all air bags must be tested and “meet the frontal crash protection requirements … in a perpendicular impact, with respect to anthropomorphic test devices in each front outboard designated seating position restrained only by … seat belt assemblies.”

The unapproved air bags installed in the recalled vehicles could malfunction during an accident, which makes them serious hazards to occupants. However, Volkswagen has not received reports connecting the features to any accidents or injuries.

Timeline of Events

Volkswagen in January 2018 received a communication from engineers at an American assembly plant indicating that some of the vehicles manufactured at the facility may have been fitted with air bag and steering wheel components not approved for use in the U.S. market. The car company issued a stop order and launched an investigation to pinpoint the root cause of the production error and the potential implications.

The Volkswagen Product Safety Committee reviewed the issue Feb. 2, 2018, and determined that the features violated FMVSS, potentially putting passengers at risk, and therefore a voluntary safety action was required.

The Solution

Volkswagen intends to direct dealers to replace the unapproved components installed in the recalled vehicles free of charge, according to an NHTSA recall acknowledgment document. The car company will notify both dealers and owners April 10, 2018. Owners in need of assistance prior to the start of the recall can connect with Volkswagen customer service personnel by calling (800) 893-5298. Callers should use the internal recall reference code 69V2. Owners can also reach out to the NHTSA using the agency’s toll-free Vehicle Safety Hotline at (888) 327-4236.

Sean ReyesVolkswagen recalls vehicles with incorrect air bags

Volkswagen recalls vehicles with defective Takata air bags

 

Auburn Hills, Mich. – Feb. 22, 2018 – Volkswagen Group of America has recalled more than 97,000 vehicles equipped with defective Takata air bag inflators, according to documentation filed with the National Highway Transportation Safety Administration. The campaign affects multiple models across the Audi brand, including:

  • 2009-2012 Audi Q5 sport utility vehicles produced between Nov. 15, 2008 and Oct. 22, 2012.
  • 2010-2012 Audi A5 cabriolets produced between June 4, 2009 and March 6, 2012.
  • 2010-2012 Audi S5 cabriolets produced between June 8, 2009 and March 1, 2012.

Volkswagen has concluded that all of the vehicles referenced in the recall contain the defective Takata air bag inflators. These fixtures are at the center of a massive, multiyear safety campaign spanning almost two dozen automotive brands and 37 million vehicles, according to Consumer Reports. The air bags have resulted in approximately 15 deaths and more than 100 injuries.

The Defect

The models named in this recall contain Takata air bag inflators that are prone to rupture due to extensive propellant breakdown, which occurs in hot and humid environments. During front air bag deployment, the degraded propellant may rupture the metal inflator casing, causing high-speed projectiles to fly through the vehicle cabin at high speeds. As a result, the Takata air bag inflators pose a grave hazard to occupants.

Timeline of Events

The German automaker initiated an extensive field investigation in January 2016 after receiving word from Takata that several of its vehicles, including the Audi A5, S5 and Q5 models, contained the problematic inflators assemblies, according to an NHTSA safety recall report. The NHTSA advised the company to issue an immediate safety recall to accompany the inquiry, which it did in February 2016. The latest action taken by Volkswagen is a continuation of the initial campaign and a requirement under the NHTSA’s coordinated remedy order related to the defective Takata air bag components.

The car manufacturer notified dealers Jan. 30, 2018.

The Solution

Volkswagen has directed dealers replace the air bag inflators installed in the recalled vehicles free of charge, according to an NHTSA recall acknowledgement document. Owners can expect to receive official notice of the campaign between Feb. 13, 2018 and March 30, 2018 via first-class mail. Those in need of more immediate assistance can contact Volkswagen customer service at (800) 253-2834. Callers should use the internal recall identification code 69R6. Owners can also reach out to the NHTSA directly using its Vehicle Safety Hotline at (888) 327-4236.

Sean ReyesVolkswagen recalls vehicles with defective Takata air bags

Volkswagen recalls vehicles with defective Takata air bags

 

Auburn Hills, Mich. – Feb. 22, 2018 – Volkswagen Group of America has recalled more than 97,000 vehicles equipped with defective Takata air bag inflators, according to documentation filed with the National Highway Transportation Safety Administration. The campaign affects multiple models across the Audi brand, including:

  • 2009-2012 Audi Q5 sport utility vehicles produced between Nov. 15, 2008 and Oct. 22, 2012.
  • 2010-2012 Audi A5 cabriolets produced between June 4, 2009 and March 6, 2012.
  • 2010-2012 Audi S5 cabriolets produced between June 8, 2009 and March 1, 2012.

Volkswagen has concluded that all of the vehicles referenced in the recall contain the defective Takata air bag inflators. These fixtures are at the center of a massive, multiyear safety campaign spanning almost two dozen automotive brands and 37 million vehicles, according to Consumer Reports. The air bags have resulted in approximately 15 deaths and more than 100 injuries.

The Defect

The models named in this recall contain Takata air bag inflators that are prone to rupture due to extensive propellant breakdown, which occurs in hot and humid environments. During front air bag deployment, the degraded propellant may rupture the metal inflator casing, causing high-speed projectiles to fly through the vehicle cabin at high speeds. As a result, the Takata air bag inflators pose a grave hazard to occupants.

Timeline of Events

The German automaker initiated an extensive field investigation in January 2016 after receiving word from Takata that several of its vehicles, including the Audi A5, S5 and Q5 models, contained the problematic inflators assemblies, according to an NHTSA safety recall report. The NHTSA advised the company to issue an immediate safety recall to accompany the inquiry, which it did in February 2016. The latest action taken by Volkswagen is a continuation of the initial campaign and a requirement under the NHTSA’s coordinated remedy order related to the defective Takata air bag components.

The car manufacturer notified dealers Jan. 30, 2018.

The Solution

Volkswagen has directed dealers replace the air bag inflators installed in the recalled vehicles free of charge, according to an NHTSA recall acknowledgement document. Owners can expect to receive official notice of the campaign between Feb. 13, 2018 and March 30, 2018 via first-class mail. Those in need of more immediate assistance can contact Volkswagen customer service at (800) 253-2834. Callers should use the internal recall identification code 69R6. Owners can also reach out to the NHTSA directly using its Vehicle Safety Hotline at (888) 327-4236.

Sean ReyesVolkswagen recalls vehicles with defective Takata air bags

Volkswagen recalls vehicles with incorrect tire labels

 

Auburn Hills, Mich. – Feb. 20, 2018 – The Volkswagen Group of America has recalled more than 3,500 vehicles potentially equipped with defective tire labels, according to documentation submitted to the National Highway Transportation Safety Administration. The campaign affects 2014-2015 Audi S7 sedans produced between July 25, 2013, and Jan. 17, 2015, along with 2016-2018 Audi RS7 sport sedans produced between Feb. 16, 2015, and Oct. 20, 2017. Volkswagen estimates all of the vehicles named in the recall possess the defective labels.

The Defect

Affected models feature tire placards that list an incorrect maximum load weight of 1146 pounds instead of the correct figure, 992 pounds. These fixtures make the recalled vehicles noncompliant under Federal Motor Vehicle Safety Standard 110, which states vehicles must have placards “with the vehicle capacity weight and seating designations as finally manufactured.” While relatively minor, the defect does create some risk as owners could accidentally overload their vehicles based on the incorrect information, thereby affecting maneuverability and increasing the likelihood of an accident. However, Volkswagen has not received field reports connecting the defect to any accidents or injuries.

Timeline of Events

Volkswagen engineers conducted conformity of production tests in October 2017 and found that multiple recently manufactured vehicles were equipped with tires affixed with placards displaying incorrect vehicle weight information. Production staff immediately amended existing assembly processes to prevent recurrences.

In November 2017, the Audi Product Safety Committee reviewed information related to the conformity test results and initiated an investigation that concluded in January 2018. Following the inquiry, which revealed the the defective placards violated FMVSS 110, the APSC requested for a voluntary safety recall.

The Solution

Volkswagen intends to direct dealers to replace the tire labels on the recalled vehicles free of charge, according to an NHTSA recall acknowledgment document. The German automaker will notify both dealers and owners April 8, 2018. Owners in need of more immediate assistance can contact Audi customer service personnel at (800) 253-2834 using the internal recall identification code 44N9. They can also reach out to the NHTSA directly using its Vehicle Safety Hotline at (888) 327-4236.

Sean ReyesVolkswagen recalls vehicles with incorrect tire labels

Volkswagen recalls vehicles with incorrect tire labels

 

Auburn Hills, Mich. – Feb. 20, 2018 – The Volkswagen Group of America has recalled more than 3,500 vehicles potentially equipped with defective tire labels, according to documentation submitted to the National Highway Transportation Safety Administration. The campaign affects 2014-2015 Audi S7 sedans produced between July 25, 2013, and Jan. 17, 2015, along with 2016-2018 Audi RS7 sport sedans produced between Feb. 16, 2015, and Oct. 20, 2017. Volkswagen estimates all of the vehicles named in the recall possess the defective labels.

The Defect

Affected models feature tire placards that list an incorrect maximum load weight of 1146 pounds instead of the correct figure, 992 pounds. These fixtures make the recalled vehicles noncompliant under Federal Motor Vehicle Safety Standard 110, which states vehicles must have placards “with the vehicle capacity weight and seating designations as finally manufactured.” While relatively minor, the defect does create some risk as owners could accidentally overload their vehicles based on the incorrect information, thereby affecting maneuverability and increasing the likelihood of an accident. However, Volkswagen has not received field reports connecting the defect to any accidents or injuries.

Timeline of Events

Volkswagen engineers conducted conformity of production tests in October 2017 and found that multiple recently manufactured vehicles were equipped with tires affixed with placards displaying incorrect vehicle weight information. Production staff immediately amended existing assembly processes to prevent recurrences.

In November 2017, the Audi Product Safety Committee reviewed information related to the conformity test results and initiated an investigation that concluded in January 2018. Following the inquiry, which revealed the the defective placards violated FMVSS 110, the APSC requested for a voluntary safety recall.

The Solution

Volkswagen intends to direct dealers to replace the tire labels on the recalled vehicles free of charge, according to an NHTSA recall acknowledgment document. The German automaker will notify both dealers and owners April 8, 2018. Owners in need of more immediate assistance can contact Audi customer service personnel at (800) 253-2834 using the internal recall identification code 44N9. They can also reach out to the NHTSA directly using its Vehicle Safety Hotline at (888) 327-4236.

adminVolkswagen recalls vehicles with incorrect tire labels

Volkswagen recalls model year 2014-2018 Audi RS7s

Consumer Affairs – February 13, 2018

Volkswagen recalls model year 2014-2018 Audi RS7s

Volkswagen Group of America is recalling 3,543 model year 2014-2018 Audi RS7s.

The tire information label on these vehicles incorrectly lists the combined maximum weight as 1146 lbs/520 kg, when the correct combined maximum weight is actually 992 lbs/470 kg…

Read the entire article on the Consumer Affairs website

Sean ReyesVolkswagen recalls model year 2014-2018 Audi RS7s