More cars added to Ford latch recall numbers

Detroit, MI — May 4, 2015 — Previously, Ford announced a recall of 389,585 cars for a problem related to faulty door latches. In affected vehicles, which include Ford Fiestas and Lincoln MKZ’s, broken pawl spring tabs could lead to doors opening up unexpectedly, posing a hazard to driver. The manufacturer linked one alleged accident to this fault, as well as accounts of “soreness,” as the Detroit News reported.

Although the amount of possible related accidents has stayed the same, Ford is now adding to the original number of recalled vehicles. The Detroit Free Press says that door latch concerns have been responsible for five recall actions since 2014: while this latest one has brought the total amount up to more than 545,900, the amount of cars recalled for latch problems since 2014 is higher than 1.5 million.

As with the original action, this further recall also encompasses Ford Fiestas, Ford Fusions and Lincoln MKZ’s across North America. Model years of concern are 2011-2014 for the Fiestas, 2013-14 for the Fusions and just 2014 for the MKZ’s.

In response to the first recall, the National Highway Traffic Safety Administration (NHTSA) released a statement on its website advising certain consumer actions to reduce the chance of danger if a door refuses to close.

“Do not attempt to temporarily secure the door in a closed position (e.g., with a rope or by using the seat belt), and do not have an occupant attempt to hold the door closed while the vehicle is being driven,” the site reads. “Be safe and have the vehicle towed to the nearest dealership instead.”

Car dealerships need to be ready to perform the repairs and replacement actions necessary after a recall, and consumers should feel comfortable reaching out to them when the time is right, based on their risk and the right instructions.

Recall MastersMore cars added to Ford latch recall numbers

Four new recalls from Ford tackle lamp, motor, heat shield issues

Detroit, MI — April 28, 2015 — The Washington Post reported on a series of new recalls released by Ford this week, concerning a range of cars in the United States, Canada and Mexico. As the source describes, some of these recalls relate to previous ones, but they tackle different issues focused on various auto parts and systems.

All together, these recalls concern around 600,000 vehicles: the smallest of these affects just 92 Ford F-150 models produced this year in the U.S. and Canada, and has to do with the vehicles’ heat shields, which may be badly attached or missing. While not as widespread a recall, it does leave these trucks at possible risk of fire.

A Lincoln MKZ recall pertains to overly bright park lamps, and another one affects multiple cars that may be subject to a nickel plating-related problem with their fuel pumps. The most significant recall, though, involves more than 500,000 Ford Fusion, Lincoln MKZ and Ford Edge autos that have loose bolts around the steering gear motor.

In the press release from the company covering all four recalls, posted to Autoblog, Ford explained the possible consequences of this last defect.

“If the steering gear motor bolts fracture, the steering system may default to manual steering mode, making the vehicle more difficult to steer, especially at lower speeds,” the source said. “This would not result in a loss of steering, but could result in an increased risk of a crash.” None of these recalls have led to any injuries, the release said, though the nickel plating recall has led to “allegation of an accident.”

One release can accommodate many recalls like this, but each one has to be issued at the proper time and through the correct channels to have the desired effect.

Recall MastersFour new recalls from Ford tackle lamp, motor, heat shield issues

Hundreds of thousands of Ford cars recalled for loose door latches

Detroit, MI — April 26, 2015 — Last year, the National Highway Traffic Safety Administration (NHTSA) started investigating a fault in Ford Fiesta car door latches, according to USA Today. That initial concern has turned into a full recall for Ford, which has now taken action to fix the affected vehicles. The specific problem lies with door latches that feature a broken part which could lead to doors opening while the car is being driven.

The source says that a total of 389,585 Ford vehicles are being recalled across all of North America, most of which are in the United States. The models include Fiestas and Lincoln MKZ’s built at the company’s Cuautitlán and Hermosillo plants in Mexico, between 2012 and 2013. According to a report the from the NHTSA referenced in the article, Ford has received more than 1,000 warranty claims because of this defect.

In a statement on its website, Ford addressed the physical dangers from loose doors, as well as the current incidents that have been recorded. The door could open even if the driver had previously latched it successfully.

“Ford is aware of two allegations of soreness resulting from an unlatched door bouncing back when the customer attempted to close it, and one accident allegation when an unlatched door swung open and struck an adjacent vehicle as the driver was pulling into a parking space,” the statement said. To solve the problem, dealers are replacing all of the door latches in affected cars, not just the specific ones with bad pawl spring tabs.

An effective recall notice will cover the severity of a situation as well as the specific parts that are the cause. Just because the difficulty can be traced back to one piece in the car doesn’t mean that response actions will be limited to that part alone.

Recall MastersHundreds of thousands of Ford cars recalled for loose door latches

Multiple issues lead to Ford recall

Detroit, MI — April 7, 2015 — Several different vehicle concerns have led to a series of Ford recalls. Taken together, they show the variety of possible safety violations that can be detected at once, leading to a need for quick action on the part of a manufacturer.

Though the three recalls all concern different kinds of mechanical issues, they are similar in that they target specialty vehicles for different uses. In a press release, Ford outlined each separate recall and explained what it consisted of and who it would affect.

The first recall applies to 213,000 Ford Explorer and Police Interceptor Utility vehicles produced between 2011 and 2013. These vehicles could include a flaw with the interior door handle that spring that could cause the door to open unexpectedly in certain circumstances. The release states that dealers will look at all handles for possible problems.

The other two recalls refer to a group of limo and hearses and a series of ambulance and emergency vehicles, respectively. The former concerns defective vacuum pump relays that would possibly lead to fires, and the latter stems from problems with faulty temperature sensors in the vehicle engines. None of these recall issues have been linked to accidents, the source said.

Each recall case needs to be clearly identified and come with an appropriate plan of action for dealers and consumers to follow. The text of a recall itself is only part of the solution, since it needs to also reach the right individuals within a proper amount of time. Writing for Michigan Radio, Tracy Samilton said that digital channels are providing new opportunities for manufacturers to get their message out.

“Automakers are increasingly turning to social media to try to boost completion rates,” Samilton says. “As Internet-connected infotainment devices in cars become more common and sophisticated, automakers will be able to send notices of recalls directly to the vehicle.”

Compliant and advanced recall solutions make successful response to a recall more likely.

Recall MastersMultiple issues lead to Ford recall