Volkswagen recalls vehicles with defective brake components

 

Auburn Hills, Mich. – July 5, 2018 – Volkswagen Group of America has recalled more than 10,000 vehicles potentially equipped with defective brake components, according to documentation submitted to the National Highway Transportation Safety Administration. The campaign affects models across multiple brands, including:

  • 2018 Audi Q5 sport utility vehicles produced between March 20, 2018, and May 12, 2018.
  • 2018 Audi SQ5 performance sport utility vehicles produced between March 20, 2018, and May 11, 2018.
  • 2018 Volkswagen Atlas sport utility vehicles produced between April 9, 2018, and June 4, 2018.
  • 2018 Volkswagen Beetle sedans and convertibles produced between March 21, 2018, and May 16, 2018.
  • 2018 Volkswagen GTI hatchbacks produced between March 21, 2018, and May 23, 2018.
  • 2018 Volkswagen Golf hatchbacks produced between March 21, 2018, and May 25, 2018.
  • 2018 Volkswagen Golf SportWagen sedans produced between March 21, 2018, and May 23, 2018.
  • 2018 Volkswagen Passat sedans March 21, 2018, and May 16, 2018.

The German automaker unsure how many of the recalled vehicles actually contain the defective parts.

The Defect

Affected vehicles contain brake caliber pistons with flawed chrome coating. This defect may allow gas bubbles to form within the braking system, ultimately inhibiting brake performance. Consequently, the problematic coating poses a serious safety hazard for occupants. However, Volkswagen has yet to receive reports connecting the defect to any accidents or injuries.

Timeline of Events

On May 17, 2018, Volkswagen engineers at an assembly plant in Chattanooga, Tennessee came across multiple finished vehicles with low or soft brake pedals. This finding forced the vehicle manufacturer to stop shipment immediately and initiate an official investigation. Twenty four hours later, Volkswagen initiated a stop-shipment order for in-transit vehicles.

Then, on May 21, 2018, Kelsey-Hayes Company, the vendor that supplied the problematic brake calibers, informed Volkswagen that some of its brake calibers were not properly coated. Following this revelation, the Volkswagen Product Safety Committee reviewed the issue and decided to halt the sale of all vehicles potentially equipped with the defective parts.

Over this time, Audi engineering teams also discovered newly manufactured vehicles with low or soft braking systems. Audi launched a stop-sale initiative June 1, 2018.

Members of the Volkswagen PSC reconvened June 29, 2018, and chose to initiate a voluntary safety recall campaign.

The Solution

The German automaker will direct dealers to inspect the braking systems installed in affected vehicles and, if necessary, bleed them free of charge, according to an NHTSA recall acknowledgment document. Volkswagen intends to notify dealers of the forthcoming action July 30, 2018, and reach out to customers via first-class mail July 31, 2018. However, owners in need of assistance prior to the official start of the recall can speak with Volkswagen customer service personnel by calling (800) 893-5298. They can also connect directly with the NHTSA via its Vehicle Safety Hotline at (888) 327-4236.

 

Sean ReyesVolkswagen recalls vehicles with defective brake components

Volkswagen recalls vehicles with defective occupant detection systems

 

Auburn Hills, Mich. – July 2, 2018 – Volkswagen Group of America has recalled almost 140,000 vehicles potentially equipped with defective passenger occupant detection systems, according to documentation submitted to the National Highway Transportation Safety Administration. The recall affects multiple models across the Audi brand, including:

  • 2012-2018 Audi A6 sedans produced between April 4, 2011, and April 30, 2018.
  • 2012-2018 Audi A7 sedans produced between Jan. 27, 2011, and April 6, 2018.
  • 2014-2018 Audi RS7 sedans produced between July 25, 2013, and April 4, 2018.
  • 2013-2018 Audi S6 sedans produced between June 25, 2012, and April 26, 2018.
  • 2013-2018 Audi S7 sedans produced between June 27, 2012, and March 23, 2018.

The German automaker suspects all of the vehicles referenced in the recall contain the defective components.

The Defect

Affected vehicles contain PODS with control modules that are prone to overstress and failure. In the event that this occurs, the PODS system may not deploy passenger air bags during collisions. As a result, this defect poses a serious hazard to passengers. However, Volkswagen has yet to receive reports connecting the defect to any accidents or injuries.

Timeline of Events

Volkswagen on Sept. 14, 2016, initiated an internal investigation after an active field monitoring program centered on the PODS modules indicated increased failure rates. Between October 2016 and April 2017, the automaker investigated the issue. Then, in December 2017, the car manufacturer requested engineering staff to develop potential solutions and called for a life-time field monitoring initiative.

The Audi Product Safety Committee reviewed the matter in January 2018. The group then re-evaluated the issue May 28, 2018, and decided to conduct a voluntary safety recall.

The Solution

Volkswagen will direct dealers to install PODS repair kits in affected models free of charge, according to an NHTSA recall acknowledgement document. The automaker intends to notify both dealers and owners July 31, 2018. Owners in need of more immediate assistance can contact Audi customer service personnel at (800) 253-2834. Callers should use the internal recall campaign identification code 74D5. Owners can also reach out to the NHTSA directly using its Vehicle Safety Hotline at (888) 327-4236.

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Volkswagen recalls vehicles with defective engine coolant pumps

Auburn Hills, Mich. – May 4, 2018 – Volkswagen Group of America has recalled more than 342,000 vehicles potentially equipped with defective engine coolant pumps, according to documentation submitted to the National Highway Transportation Administration. The campaign affects multiple models across the Audi brand, including:
  • 2013-2016 Audi A4 sedans produced between Feb. 20, 2012, and Dec. 8, 2015.
  • 2013-2016 Audi A4 Allroad sedans produced between March 12, 2012, and April 1, 2016.
  • 2013-2017 Audi A5 Cabriolets produced between March 9, 2012, and Dec. 16, 2016.
  • 2012-2015 Audi A6 sedans produced between April 4, 2011, and Dec. 22, 2014.
  • 2013-2017 Audi Q5 sport utility vehicles produced between July 4, 2012, and Dec. 20, 2016.
Volkswagen suspects all of the vehicles involved in the recall contain the defective parts.
The Defect
The models referenced in this action are likely to include engine coolant pumps prone to overheating and short circuiting due to blocked ventilation components or internal moisture development. Both conditions increase the likelihood of an engine fire. Consequently, the defective pumps pose a serious risk to occupants. However, Volkswagen has yet to receive reports linking the problematic parts to any accidents or injuries.
Owners operating vehicles equipped with the defective features may see an engine warning light prior to overheating or short circuiting, depending on the engine control software present.
Timeline of Events
On Dec. 23, 2016, the Audi Product Safety Committee issued a voluntary safety recall, filed under the NHTSA identification code 17V-002, to address defective engine coolant pumps in more than 342,000 vehicles. Dealers across the U.S. market executed the required remedy in the months following the recall, updating the ECU software installed in affected models with new programming designed to switch off the engine coolant pump power supply in the event of overheating or short circuiting. Between March 2017 and August 2017, Audi received multiple complaints from customers outlining instances of overheating and short circuiting, despite the existence of the updated ECU software. The automaker requested parts review following these reports.
More customers submitted identical complaints throughout September 2017 and October 2017. These instances prompted Audi to launch more exhaustive field tests and laboratory analyses to identify error patterns, significant mechanical variables and ultimately pinpoint the root cause of the issue.These inquiries revealed that moisture, in addition to ventilation blockage, affected engine coolant pump performance.
Members of the Audi Product Safety Committee convened April 4, 2018, to review the results of the field and laboratory tests. These stakeholders decided that the engine coolant pumps in the affected vehicles should be replaced along with the ECU software and chose to call for a voluntary safety recall.
The Solution
As stated above, Audi intends to replace the engine coolant pumps and ECU software in recalled vehicles free of charge. However, replacement parts are not currently available, according to an NHTSA recall acknowledgement document. The automaker plans to notify both dealers and owners when these components are ready for installation. That said, Audi does intend to reach out to owners initially via first-class mail June 11, 2018, to prepare them for the forthcoming action. In the meantime, individuals in possession of recalled models can contact Audi customer service personnel at (800) 253-2834. Callers should use the internal recall reference code 19N3/19N4. Of course, owners can always contact the NHTSA directly using the agency’s Vehicle Safety Hotline at (888) 327-4236.
Sean ReyesVolkswagen recalls vehicles with defective engine coolant pumps

Volkswagen recalls vehicles with incorrect tire labels

 

Auburn Hills, Mich. – Feb. 20, 2018 – The Volkswagen Group of America has recalled more than 3,500 vehicles potentially equipped with defective tire labels, according to documentation submitted to the National Highway Transportation Safety Administration. The campaign affects 2014-2015 Audi S7 sedans produced between July 25, 2013, and Jan. 17, 2015, along with 2016-2018 Audi RS7 sport sedans produced between Feb. 16, 2015, and Oct. 20, 2017. Volkswagen estimates all of the vehicles named in the recall possess the defective labels.

The Defect

Affected models feature tire placards that list an incorrect maximum load weight of 1146 pounds instead of the correct figure, 992 pounds. These fixtures make the recalled vehicles noncompliant under Federal Motor Vehicle Safety Standard 110, which states vehicles must have placards “with the vehicle capacity weight and seating designations as finally manufactured.” While relatively minor, the defect does create some risk as owners could accidentally overload their vehicles based on the incorrect information, thereby affecting maneuverability and increasing the likelihood of an accident. However, Volkswagen has not received field reports connecting the defect to any accidents or injuries.

Timeline of Events

Volkswagen engineers conducted conformity of production tests in October 2017 and found that multiple recently manufactured vehicles were equipped with tires affixed with placards displaying incorrect vehicle weight information. Production staff immediately amended existing assembly processes to prevent recurrences.

In November 2017, the Audi Product Safety Committee reviewed information related to the conformity test results and initiated an investigation that concluded in January 2018. Following the inquiry, which revealed the the defective placards violated FMVSS 110, the APSC requested for a voluntary safety recall.

The Solution

Volkswagen intends to direct dealers to replace the tire labels on the recalled vehicles free of charge, according to an NHTSA recall acknowledgment document. The German automaker will notify both dealers and owners April 8, 2018. Owners in need of more immediate assistance can contact Audi customer service personnel at (800) 253-2834 using the internal recall identification code 44N9. They can also reach out to the NHTSA directly using its Vehicle Safety Hotline at (888) 327-4236.

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Audis Recalled Due To Potential Air Bag Explosions

 

Auburn Hills, Michigan – Jan. 23, 2018 – Volkswagen Group of America recently announced a recall of more than 10,000 of popular Audi models produced between the 2009 and 2011 model years, over concerns that the front passenger air bag could explode, according to a filing made with the National Highway Traffic Safety Administration.

The Audi vehicles in question include A4 and S4 Cabriolets from the 2009 model year and A6 Avants and Sedans and S6 Sedans from model years 2009 to 2011.

Specifically, the problem with the passenger frontal air bags relates to the inflators that could degrade over time if left exposed to high humidity or dramatic temperature changes. That, in turn, could lead inflators to rupture and potentially explode in the event of a crash during which the frontal passenger air bag is deployed. This issue is related to the broader Takata air bag recall.

It was not clear to VGA how many vehicles are in the recall at the time of the filing, but further evidence suggested that 10,166 automobiles were recalled. All of them are expected to be affected by the issue.

The Defect

In the event the inflator were to cause the air bag to rupture and potentially explode, metal fragments could launch into vehicles’ cabins, which could result in serious industry or death. This issue would likely arise only after several years of exposure to the adverse conditions described above, per Takata testing of the faulty air bags. The likelihood of a rupture could, however, increase due to a number of other factors.

Unfortunately, it would be impossible for owners to determine whether their vehicles are likely to be affected by this issue, or if their air bags had already ruptured.

As part of the Takata recall, three “zones” were set up to describe regions where affected vehicles were sold or registered. In this case, A6 Avants and Sedans, as well as S6 Sedans – all from the 2010 and 2011 model years in Zone B. So too were, certain 2011 A6 Avants and Sedans and S6 Sedans.

As for vehicles in Zone C, recalled vehicles include model year 2009 A4 and S4 Cabriolets, A6 Avants and Sedans, S6 Sedans, as well as model year 2010 and 2011 A6 Avants and Sedans, and S6 Sedans.

Timeline of Events

This filing was made in early January 2018 at the request of the NHTSA, as part of a Coordinated Remedy Order.

The Solution

Drivers who own the affected vehicles will be notified by mail about the issue, and asked to take their cars to authorized Audi dealers to have their frontal air bag inflators replaced at no cost. Due to the size of the Takata air bag recall, Volkswagen is working with the NHTSA to stagger its announcement and planning of the recall efforts as part of the coordinated remedy program.

As such, owners and dealers alike will officially receive notification of the recall on or around March 3, 2018.

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Audi A5s Recalled for Curtain Air Bag Issue

 

Auburn Hills, Michigan – Jan. 12, 2018 – Volkswagen Group of America recently announced a recall of more than 8,000 of its Audi A5 Coupes from the 2018 model year, citing concerns about side curtain air bags potentially not deploying properly in the event of an accident, according to a filing made with the National Highway Transportation Safety Administration.

Specifically, the head curtain air bag has a chance to get caught on the trim of the vehicle’s A-pillar and therefore may not unfold from its compartment properly.

All vehicles in the recall are expected to be affected by this defect, and were produced from Nov. 17, 2016 to Dec. 14, 2017.

The Defect

The issue arises because all air bags for these luxury vehicles were produced with excess fabric as well as a paper sleeve on the upper part of the A-Pillar.

In crashes in which the head curtain air bags are supposed to deploy, the potential for the air bag to get hung up on the A-pillar could result in injury for occupants, due to “positional tolerances.” As of Dec. 8, all Audi A5s from the 2018 model year were produced without the excess fabric and paper sleeves in question.

Timeline of Events

Prior to July 2017, testing on these vehicles showed that there was 100 percent compliance with production standards in air bag deployment issues, but at that time, testing showed certain abnormalities in deployment for air bags in the “foremost position.”

The next month, the issue came before the Audi Product Safety Committee, which ordered more testing and evaluation to be conducted on the affected vehicles. Those tests took place between August and November, 2017, which determined the factors and causes related to the air bag deployment issue, as well as what that could mean for drivers and passengers.

On Dec. 13, 2017, the Product Safety Committee determined the root cause of the defect and decided to issue the recall.

The Solution

Drivers of the affected vehicles were advised to bring their Audi A5s to a dealer, where excess fabric on the curtain air bags will be removed, as will the paper sleeves on the upper parts of the A-pillars. As these alterations are free of charge, the repairs will not require reimbursement for owners.

Both Audi dealers and affected owners will begin receiving notification in the near future, starting on or before Jan. 31, 2018.

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Audi Recalling A6 and A7 Vehicles Over Fuel Line Issues

 

Auburn Hills, Michigan – Dec. 26, 2017 – Volkswagen Group of America recently announced that it would recall nearly 49,000 Audi A6 and A7 executive cars from model years 2012 to 2014, over concerns about the potential for a leaking fuel line, according to a defect report filed with the National Highway Traffic Safety Administration.

The issue stems from a compression point in the design of the fuel line that was supposed to facilitate installation. However, that part of the fuel line may weaken over time due to issues in the manufacturing process, potentially leading to a leak.

The vehicles in question were produced from March 28, 2011, to Sept. 13, 2013, and 100 percent of the A6s and A7s in the recall are affected by the issue.

The Defect

The defect was first noticed as far back as the middle of 2013, but various intermediate fixes were apparently not effective in fully reducing the risk of a fuel line leak. In fact, various attempted fixes may have exacerbated the problem in certain situations. The fuel line was manufactured by a parts supplier based in Denmark, but many of the fixes were made by Audi on the basis of software updates to the vehicles’ internal gearbox computer.

Leaking fuel could lead to a fire or explosion if in the presence of an ignition source. Drivers or vehicle occupants may be able to spot this issue by noticing a gasoline smell, or puddles under their vehicles.

Timeline of Events

In 2013, Audi began receiving reports of A6 and A7 vehicles that had the 3.0TFSI engine installed, prompting an investigation by the company. In June 2014, with reports of leaking fuel lines increasing, the company’s Product Safety Committee received more information on the issue and made the decision to update the gearboxes’ software, with an eye toward reducing vibration and strain on the fuel lines. Monitoring of the issue continued even after this point.

From March 2015 to April 2017, more information came in that some Audi vehicles were still suffering the same type of damage even after getting the gearbox software update. Once again, the Product Safety Committee received the latest data on the investigation and conducted more field analysis.

In October 2017, the company’s laboratory analyzed 11 fuel lines, none of which showed any damage, but later that month and into November, more incidents were reported.

Then on Nov. 29, the Product Safety Committee completed further analysis and determined it was time to recall the vehicles in question.

The Solution

Audi drivers whose vehicles are affected by the recall will be able to take them to their local Audi dealerships or other locations for free repairs. The company will also offer reimbursement to owners who already paid to have these issues fixed.

The replacement fuel lines have a redesigned fuel hose that shrinks during installation instead of being compressed.

Both dealers and owners will be formally informed of the recall on Feb. 5, 2018.

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Volkswagen recalls vehicles with defective auxiliary heaters

Recall Masters  – October 24, 2017

Volkswagen recalls vehicles with defective auxiliary heaters

The Volkswagen Group of America has recalled more than 216,000 vehicles possibly equipped with defective auxiliary heaters, according to documentation filed with the National Highway Transportation Safety Administration. The campaign affects multiple models, including:

  • 2013-2016 Audi A4 sedans and A4 Allroad station wagons produced between March 2, 2012 and July 31, 2015.
  • 2013-2016 Audi A5 coupes and cabriolets produced between March 8, 2012 and July 31, 2015.
  • 2013-2016 Audi Q5 sport utility vehicles produced between April 7, 2012 and July 31, 2015.

The German automaker estimates 100 percent of the vehicles named in the recall contain the defective parts.

The Defect

Affected models contain auxiliary heaters with defective electrical connectors prone to contact corrosion. Mechanical wear and movement is known to cause this condition, which can lead to overheating, melting of nearby wires and even engine fires. This poses a serious threat to occupants. However, Volkswagen has yet to receive reports linking the defective auxiliary heaters to any accidents or injuries…

Read the entire article on the Recall Masters website

Sean ReyesVolkswagen recalls vehicles with defective auxiliary heaters

Audi recalls vehicles with defective ECU software

Recall Masters -September 8, 2017

Audi recalls vehicles with defective ECU software

The Volkswagen Group of America has recalled more than 8,300 vehicles possibly equipped with defective engine control unit software, according to documentation filed with the National Highway Transportation Safety Administration. The campaign affects 2017-2018 Audi A3 cabriolets and sedans. The German automaker suspects all of the vehicles referenced in the recall contain the defective software.
The Defect
Affected models are equipped with problematic ECU software that facilitates an engine air and fuel mixture burning stability strategy, which is prone to cause stalling during start-up or low-RPM maneuvers. Specifically, when the engine flywheel begins to rotate, the software misinterprets this movement as “knocking,” which triggers engine shutoff. This poses a serious hazard to occupants, as vehicles could lose power when traveling at high speeds, therefore increasing the likelihood of an accident. That said, Audi has yet to receive reports linking the defect to any accidents or injuries…

Read the entire article on the Recall Masters website

Sean ReyesAudi recalls vehicles with defective ECU software

Audi recalls vehicles with defective ECU software

 

Auburn Hills, Mich. – Sept. 8, 2017 – The Volkswagen Group of America has recalled more than 8,300 vehicles possibly equipped with defective engine control unit software, according to documentation filed with the National Highway Transportation Safety Administration. The campaign affects 2017-2018 Audi A3 cabriolets and sedans. The German automaker suspects all of the vehicles referenced in the recall contain the defective software.

The Defect

Affected models are equipped with problematic ECU software that facilitates an engine air and fuel mixture burning stability strategy, which is prone to cause stalling during start-up or low-RPM maneuvers. Specifically, when the engine flywheel begins to rotate, the software misinterprets this movement as “knocking,” which triggers engine shutoff. This poses a serious hazard to occupants, as vehicles could lose power when traveling at high speeds, therefore increasing the likelihood of an accident. That said, Audi has yet to receive reports linking the defect to any accidents or injuries.

In the event of an engine stall, the “Engine Stop While Driving” light will illuminate. Drivers can immediately restart their vehicles to regain operability.

Timeline of Events

Earlier this year, Audi began receiving internal reports outlining sudden engine shutoffs in new production vehicles. These documents described instances in which vehicles would stall when accelerating out of complete stops or slow rolls. Over the course of April and May 2017, the car company received multiple claims from owners. Claim volumes further increased during the summer months, the majority of which seemed to come from owners living in regions with high temperatures. Audi initiated an internal investigation in response to these filings, and discovered that virtually all of the claims originated from owners in cities with warm climates. It also found that the stalling behavior was a result of problematic ECU software.

On Aug. 9, quality assurance personnel at automaker decided to conduct a voluntary safety recall. Audi notified dealers of the action Sept. 6.

The Solution

The car company has directed dealers to replace the ECU software in affected vehicles free of charge, according to documents submitted to the NHTSA. Audi plans to notify owners Sept. 27. Those in need of more immediate assistance can contact Audi customer service staff at (800) 253-2834. Callers should use the internal recall reference identification code 24DF. Owners can also reach out to the NHTSA via the organization’s Vehicle Safety Hotline at (888) 327-4236.

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