Mazda Recalls 2016-18 Vehicles For Windshield Wiper Failure

Laguna Hills, CA – April 16, 2019 – Mazda North American Operations is recalling certain 2016-2018 Mazda 3 vehicles due to potentially inoperative front windshield wipers. Lack of visibility resulting from this issue could increase the risk of a crash. As many as 187,798 vehicles could be affected.

The Defect

According to the National Highway Traffic Safety Administration report on this problem, a defective windshield wiper relay could cause the front wipers to stop functioning. The problem stems from the heat generated during normal operation causing metal deposits to form on the relay, resulting in the sticking of relay contacts. When this happens, the defective component disrupts electrical power to the wiper motor. If the wipers become non-operative, the driver’s loss of visibility could increase the chance of a crash.

Timeline of Events

Mazda received the first reports of this issue Nov. 26, 2015 from a non-U.S. market. By February 2016, an investigation revealed that the problem was due to contamination and metal deposits occurring during the manufacturing process of the relay. The automaker began working with its suppliers August 2016 to uncover the root cause of the deposits. A very small amount of silicone had been detected at the contact points.

As the investigation continued, Mazda determined that only Mazda 3 models were affected, due to the specification of a capacitor in the wiper motor. By June 2017, silicon was ruled out as a root cause. In July, the wiper motor capacitor specification was changed as a preventive measure.

Although the origin of the problem had still not been discovered by Oct. 3, 2017, Mazda took the additional countermeasure of changing the wiper relay in the front body control module.

From January to August 2018, despite the fact that field failure rates were reported to be decreasing, the problem continued. In October, Mazda looked into the possibility of multiple root causes, including the wiper relay design, the wiper motor capacitor specification and welding waste of the fixation point of contact.

From November to December 2018, the automaker collected parts from the field for further investigation. By February 2019, Mazda determined that the reduced failure rate could not be assured of continuing, so it decided to conduct a proactive field action April 1, making plans for a recall of the affected vehicles.

The Solution

The recall will begin June 3, 2019. Mazda will notify owners, and dealers will replace the front body control module with a new module that uses an improved wiper relay design, free of charge.

Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda’s number for this recall is 3219D. Owners may also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. The NHTSA Campaign Number for this recall is 19V272000.

Sean ReyesMazda Recalls 2016-18 Vehicles For Windshield Wiper Failure

Mazda Recalls More Than 14,000 MX-5 Miatas for Transmission Problems

Laguna Hills, CA – February 4, 2019 –  Mazda is recalling 2016-2019 MX-5 Miata sports cars with automatic transmissions. The recall is expected to affect approximately 14,370 model year 2016, 2017, 2018, and 2019 Mazda MX-5 Miata sports cars with automatic transmissions manufactured over the four-year range.

The Defect

According to Consumer Affairs, a software problem in the transmission can cause an unexpected downshift, which may cause the vehicle to slow abruptly. In affected vehicles equipped with automatic transmissions, electrical noise in the range signal can occur while driving in “D” range, including in instances when the vehicle is being operated by the driver in “Manual” mode.

This electrical noise may be detected by the clutch control software in the Transmission Control Module (TCM), and, due to inappropriate control logic of the software in question, the signal noise may cause the vehicle to unexpectedly downshift. A downshift mid drive can cause a sudden and rapid deceleration of the drive wheels.

An abrupt decrease in the speed of the drive wheels while driving is hazardous, as it can negatively affect the directional stability of the vehicle. This hazard both increases the risk of a driver losing control of the vehicle which could ultimately lead to a crash and injury or even loss of life.

Timeline of Events

According to a Mazda statement, Mazda North American Operations has therefore filed a Defect and Non-Compliance Information Report with NHTSA regarding a safety concern with certain Model Year (MY) 2016-2019 Mazda MX-5 Miatas. The NHTSA has not yet provided more details on this recall or the sequence of events leading to the announcement.

The following numbers of vehicles are expected to be affected by this recall:

  • 2016 MY MX-5: 6,140 units
  • 2017 MY MX-5: 4,519 units
  • 2018 MY MX-5: 2,295 units
  • 2019 MY MX-5: 1,416 units

The Solution

Dealers will update the transmission software in affected vehicles at no charge to owners. Owners can call Mazda at 800-222-5500. The automaker is anticipated to begin notifying owners of affected vehicles by March 29, 2019. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Sean ReyesMazda Recalls More Than 14,000 MX-5 Miatas for Transmission Problems

Mazda recalls vehicles with defective air bags

Washington, D.C. – July 24, 2018 – Mazda North America Operations has recalled almost 700 vehicles potentially equipped with defective air bags, according to documentation submitted to the National Highway Traffic Administration. The campaign affects 2018 Mazda CX-5 sport utility vehicles produced between April 11 and April 27, 2018. The Japanese automaker suspects just 1 percent of the models involved in the action contain the defective components.

The Defect

Affected vehicles contain side-curtain air bags that may fail to unfold properly during deployment, leaving occupants unprotected in the event of an accident involving side impact or a rollover. The defect therefore poses a serious threat to owners and their passengers. However, Mazda has yet to receive reports connecting the problematic parts to any collisions or injuries.

Timeline of Events

Mazda on April 26, 2018, received information from its air bag supplier, the Ashimori Industry Company, indicating that the fabric used in certain assemblies did not meet adhesion requirements. Ashimori revealed that production personnel had failed to properly dry the cement adhering the silicone air bag base to the side-curtain fabric, meaning the resulting equipment would leak air and therefore not inflate upon deployment. On April 27, 2018, the vehicle manufacturer stopped shipment of models with defective air bags. More than a week later, Mazda production teams rolled out replacement side-curtain air bag models.

On June 12, 2018, the automaker reviewed its production logs and found that multiple vehicles containing the problematic air bags had been shipped to dealers. Members of the Mazda Quality Audit Committee convened June 21, 2018, and decided that a voluntary recall was necessary.

The company notified dealers of the forthcoming action June 29, 2018.

The Solution

Mazda has directed dealers to replace the side-curtain air bags in affected models free of charge, according to an NHTSA recall acknowledgement document. Owners should have received notification via first-class mail July 16, 2018. Those who have yet to hear about the recall or require additional assistance can speak with Mazda customer service personnel by calling (800) 222-5500. Callers should use the internal recall reference code 2718F. Owners can also reach out to the NHTSA directly using the agency’s Vehicle Safety Hotline at (888) 327-4236.

Sean ReyesMazda recalls vehicles with defective air bags

Mazda recalls vehicles with defective air bags

 

Washington, D.C. – Jan. 22, 2017 – Mazda North American Operations has recalled dozens of vehicles potentially equipped with defective, Takata-brand air bag inflators, according to documents submitted to the National Highway Transportation Safety Administration. The campaign affects 2006 Mazda B Series pickup trucks produced between Oct. 5, 2005 and Oct. 11, 2005. The automaker suspects only 1 percent of the models referenced in the recall actually contain the defective safety components.

The Takata air bag inflators involved in this action are at the center of one of the largest automotive recalls to date. Numerous brands have recalled more than 49 million vehicles worldwide believed to contain the problematic devices, which have claimed the lives of approximately 21 drivers and injured at least 184 others, Car and Driver reported.

The Defect

Affected models feature Takata front air bag inflators that are prone to rupture upon deployment. This poses a serious safety risk to occupants, as the instantaneous degradation of the device sends shards of metal flying throughout the cabin. In light of this possibility, Mazda has advised owners to discontinue use of their vehicles until repairs can be made.

Timeline of Events

On May 18, 2015, Takata informed the NHTSA and its production partners that certain air bag inflator models were defective and prone to rupture, according to the NHTSA. Ford Motor Company, which had long partnered with Mazda to create B Series pickup trucks, reviewed the supplier’s submission to the NHTSA and determined that an immediate safety recall was necessary. Mazda engineers agreed with the assessment and initiated a joint recall action with Ford involving nearly 20,000 2004-2006 B Series pickup trucks. Between September 2015 and October 2017, the Japanese automaker replaced the air bag inflators found in recalled vehicles with temporary like-for-like components.

In December 2017, Mazda informed the NHTSA that permanent replacement parts were available and launched two separate follow-up actions.

On Jan. 2, Ford received a report detailing a fatal accident involving a 2006 Ford Ranger pickup truck – the vehicle off of which the B Series model is based – equipped with Takata air bag inflators. The American automotive company reviewed production records with officials from Takata and found that Mazda had installed the same problematic inflators in some of its B Series trucks. Ford gave Mazda a list of the models that were potentially affected Jan. 9. Two days later, the Mazda Quality Audit Committee met and decided to conduct a voluntary safety recall.

The automaker notified dealers Jan. 16.

The Solution

Mazda has directed dealers to replace the front air bag inflators in the recalled vehicles free of charge, according to an NHTSA recall acknowledgement document. The company intends to notify owners via first-class mail Jan. 19. Those in need of additional assistance can contact Mazda customer service at (800) 222-5500. Callers should use the internal recall identification code 2218A. Owners can also connect with the NHTSA directly using its Vehicle Safety Hotline at (888) 327-4236.

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Mazda B-Series Trucks Recalled for Airbag Problem [Video]

Hello and welcome back to another recall update.

Mazda recently recalled nearly 20,000 of its B-Series trucks from the 2004 to 2006 model years.

All affected vehicles are made with Takata driver side frontal air bags, which could rupture in a crash due to propellant degradation.

Based on the air bag supplier’s investigations, this risk only arises after several years of exposure to extreme conditions.

In affected vehicles, it’s possible that an inflator rupture would launch metal fragments through the air bag at high speeds in the event of a crash, greatly increasing the risk of driver injury.

Owners of the affected B-Series trucks will be informed of the recall in mid-January, and can return the vehicles to a Mazda dealership for free replacement.

Thanks for watching, and be sure to check back again for more recall updates.

adminMazda B-Series Trucks Recalled for Airbag Problem [Video]

Mazda announces recalls for CX-5 over trailer hitches

 

Washington, D.C. – Dec. 13, 2017 – Mazda North America recently issued a recall for nearly 1,100 CX-5 sport utility vehicles from the 2017 model year, citing an issue with genuine Mazda trailer hitch harness accessories.

Specifically, as a result of inappropriate routing of that harness, there may not be enough space between the harness itself and the main exhaust silencer. Consequently, if the exhaust silencer and trailer harness come into contact with each other during operation of the vehicle, it could lead to damage to the harness that causes its internal wires to short-circuit.

All CX-5s in the recall were produced between Oct. 27, 2016, and Oct. 31, 2017, and 100 percent of the vehicles in the recall are expected to be affected by it.

The Defect

If the wires in the trailer harness short-circuit, it can lead to failure of the trailer’s turn signals, tail lights and brake lights, which can increase the risk of accident – and injury – because trailing traffic may not be able to determine that the CX-5 intends to turn or is slowing down. However, the lights themselves are not affected directly by the defect.

Timeline of Events

In late September 2017, a Mazda employee noticed that the tail lights on an affected trailer were not working properly during an installation inspection, prompting an investigation the next day. That inspection found that the trailer hitch wire had been melted, and the fuse blow in the harness circuit. Another vehicle was also discovered to have the same problem, which led to a field report being issued, and a companywide investigation started in early October.

Then, on Nov. 15, Mazda’s Quality Audit Committee decided to issue a recall for all affected CX-5s.

The Solution

Dealers received the recall notifications on Nov. 30, and owners will be notified by Jan. 20, 2018. Those owners will be able to take their cars to local Mazda dealers for repairs, conducted free of charge. In the event that a trailer harness has been damaged, it will be replaced, and in either event, will be rerouted away from the exhaust silencer.

So far, Mazda has been able to identify 826 vehicle ID numbers with associated trailer hitch harness kits, but those accessories are not always traceable within the company’s systems, so dealers are being asked to contact purchasers directly.

adminMazda announces recalls for CX-5 over trailer hitches

Mazda recalls sedans with seat frames

 

Washington D.C. – Sept. 26, 2017 – Mazda North American Operations has recalled more than 57,000 vehicles believed to be equipped with defective seat frames, according to documentation filed with the National Highway Transportation Safety Administration. The campaign affects 2015-2016 Mazda6 sedans produced between Nov. 3, 2014 and Dec. 9, 2015. Mazda is uncertain how many of the vehicles actually include the defective features.

The Defect

Affected models are likely to contain front passenger seat frames with high levels of weld spatter. When passengers are present, this excess metal could make contact with the classification wire harnesses installed beneath the seat frames and abrade them over time, leading to short circuiting and the eventual loss of power steering assist and air bags. In the event that power steering assist is lost, multiple warning lights illuminate. Drivers will still be able to maneuver their vehicles to evade other drivers. However, when weld splatter abrades wire harnesses and air bag functionality is inhibited, these safety features will not work should an accident unfold.

That said, Mazda has not received reports connecting the defect to any injuries or accidents.

Timeline of Events

On Dec. 1, 2015, Mazda received a field report from the U.S. market outlining an instance in which all of the dashboard lights illuminated in a Mazda6 sedan. Engineering personnel investigated the report and found that the occupant sensor wiring harness in the car was abraded due to extensive weld spatter on the front passenger seat frame. Approximately eight days later, the Japanese automaker rolled out amended assembly processes that involved installing protective pads beneath the seat frames in Mazda6 models. On February 5, 2016, quality assurance personnel reviewed all information related to the defect and resulting production fix, and determined that a voluntary recall was unnecessary as there was a low frequency of occurrence and drivers could still safely maintain control of their vehicles in the event of complete wire harness abrasion. Mazda continued to monitor the field for more reports.

By Nov. 29, 2016, 13 more field reports materialized, forcing the automaker to reassess its earlier decision. However, by March 3, 2017, few other occurrences cropped up. On July 25, Mazda shared information on the defect and the assembly amendment with the NHTSA during a technical presentation. The agency requested more detailed data, which the automaker submitted to NHTSA officials Aug. 10 during a follow-up meeting. The NHTSA offered additional guidance on the matter Aug. 21. Mazda convened a Quality Audit Committee meeting Aug. 24 and decided to conduct a voluntary safety recall based on this discussion.

The car manufacturer notified dealers Sept. 22.

The Solution

Mazda directed dealers to attach protective pads to front passenger seat frames installed in affected vehicles free of charge, according to a recall acknowledgment document. Service crews are also supposed to inspect wire harnesses and apply insulating tape if they show signs of abrasion. The car company plans to notify owners via first-class mail Sept. 29. Those in need of more immediate assistance can reach out to Mazda customer service at (800) 222-5500. Callers should use the internal recall identification code 1517H. Owners can also connect with the NHTSA through its Vehicle Safety Hotline at (888) 327-4236.

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Mazda recalls additional vehicles with Takata air bags

 

Washington D.C. – Aug. 21, 2017 – Mazda North American Operations has recalled almost 80,000 vehicles equipped with Takata air bag assemblies, according to documentation filed with the National Transportation Safety Administration. The campaign affects 2007-2012 Mazda CX-7 and CX-9 sport utility vehicles, as well as 2009-2012 Mazda 6 sport sedans. The automaker is unsure what percentage of the total models referenced in the recall contain the flawed safety features. This campaign replaces an earlier action taken in January and follows two others initiated in May and June. Together, these recalls involve hundreds of thousands of Mazda vehicles.

The Defect

The models named in this recall are likely to contain Takata air bag assemblies with inflators prone to rupture on impact. If exploded, these fixtures send sharp metal projectiles flying throughout the cabin, putting passengers in grave danger. Mazda has received multiple reports of injuries related to this defect, according to internal records. Other car manufacturers using these air bags have even had owners killed because of these defective assemblies. In fact, more than one dozen drivers worldwide have perished due to injuries caused by Takata-made air bag fixtures, The New York Times reported.

Timeline of Events

Back in January 2017, Mazda initiated an official safety recall to address the Takata air bag assemblies installed in various models. Between the January and June, the car manufacturer replaced the safety features in affected vehicles with like-for-like parts to provide temporary relief while engineers worked on long-term solutions. In late July, Mazda finished designing and testing these permanent replacement parts. Weeks later, the automaker authorized an additional recall to supersede the action taken in January and equip affected vehicles with viable air bag parts in need of no further mechanical adjustments, according to internal documentation filed with the NHTSA.

Mazda notified dealers Aug. 11.

The Solution

The car company has directed dealers to replace the air bag assemblies in affected vehicles with safe alternatives, free of charge. These new parts are made to withstand hot and humid conditions, and therefore do not develop the structural issues that cause Takata assemblies to rupture upon deployment. Mazda intends to notify owners via first-class mail Aug. 25. Those in need of more immediate assistance can contact Mazda customer service at (800) 222-5500 or call the NHTSA Vehicle Safety Hotline at (888) 327-4236.

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Mazda recall: Older vehicles may have fuel pump issue [Video]

Poor welding in some Mazda vehicles has led to a recall. In one of two recent recalls, the manufacturer plans to address problems with a fuel pump. In some vehicles, heat and bad production can fracture one of the key pipes for the existing fuel system.

Although this is a recent recall, with the first U.S. field report happening this year, the issue goes back some time. The production dates for the R-X-eight vehicles themselves fell between 2003 and 2008, and the preliminary investigation began in 2007. A total of sixty-nine thousand, four hundred and forty-seven vehicles are reportedly involved.

Dealers can fix the issue by installing a new fuel pump filter kit, and Mazda has offered the improved version since 2008.

Stay tuned for more recall updates.

adminMazda recall: Older vehicles may have fuel pump issue [Video]

Mazda recalls sedans with defective braking systems

 

Washington, D.C. – June 22, 2017 – Mazda North American Operations has recalled more than 227,000 sedans with potentially corrosion-prone braking systems, according to documentation failed with the National Highway Transportation Safety Administration. The campaign affects 2014-2016 Mazda3 sedans manufactured between Jan. 6, 2014 and Sept. 2, 2016, as well as 2014-2015 Mazda6 sedans made between Oct. 25, 2012 and Dec. 1, 2014. The Japanese automaker does not know at this time what percentage of the vehicles named in the recall contain the defective parts.

The Defect

Affected vehicles might feature rear brake calipers that are improperly protected and sealed, and therefore are vulnerable to water damage. Moisture may be able to enter the calipers and degrade the brake actuator shaft. This phenomenon, paired with continuous use, can increase the diameter of the shaft and inhibit its operability. In some instances, the shaft could become lodged within the brake caliper assembly and reduce parking brake stopping power. This poses a serious hazard to drivers, as the brake could suddenly disengage and cause an accidental collision.

Timeline of Events

In April 2015, Mazda received a field service report from the Canadian market detailing an instance of brake drag, according to the NHTSA. Engineers inspected the vehicle involved, a Mazda6 sedan, and discovered that the actuator shaft in the rear brake caliper had seized. The automaker assumed that high pressure spraying around the caliper was the cause and instituted a field monitoring initiative to look for similar occurrences.

In August, Mazda received seven field reports from the U.S. referencing that same problem. The carmaker initiated an investigation. Three months later, the company identified the root cause: improperly protected and corrosion-coated brake calipers. In December, Mazda engineers reviewed the original specifications for the brake caliper protective boot and tested its corrosion mitigation capabilities. Within the two months, the carmaker had introduced new protective boots at the point of assembly. However, this production change did not apply to Mazda6 sedans produced after January 2014, as Mazda had switched from mechanical braking systems to electric alternatives with more effective corrosion protections. The carmaker issued a similar decision on Mazda3 models, which featured an improved actuator shaft design.

Over the summer of 2016, Mazda received multiple collision reports from the German and U.K. markets for Mazda3 and Mazda6 models with corroded brake actuator shafts, including some that had rolled off of the assembly line after January 2014. In August, the company received an additional nine reports from dealers in the U.S. market and decided to take action. Throughout late 2016, the carmaker conducted an additional root cause investigation and worked on designs for new brake caliper protective boots.

Mazda produced a boot replacement kit for the Mazda6 in January 2017. In February, the company introduced new manufacturing methods to address defective Mazda3 sedans. Three months later, it produced a boot replacement kit for this model. In May, the carmaker initiated a voluntary recall for both vehicles.

The Solution

Mazda will request dealers to survey the rear brake assemblies on vehicles named in the campaign and replace brake actuator shafts that show signs of corrosion, free of charge, according to the NHTSA. The carmaker plans to notify dealers Aug. 7, 2017 and contact vehicle owners Aug. 21, 2017.

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