re: NHTSA campaign 20V149000
- 2019 Audi Q8 and 2017-2019 Audi Q7 vehicles may lose ability to control steering.
- Bolts connecting both the steering gear and the steering shaft may loosen, resulting in a loss of steering control.
- There have been three reported field incidents surrounding the recall, but no reported injuries.
Laguna Hills, CA – March 16, 2020 – Volkswagen Group of America, Inc. is instituting a worldwide recalling 2019 Audi Q8 and 2017-2019 Q7 vehicles. A possible result of human error, the bolt connecting the steering shaft to the steering gear may loosen, resulting in a loss of steering control. Vehicle occupants will notice either a higher play in the steering wheel or a stiffening when trying to turn the wheel in either direction.
The estimated number of affected vehicles is 229.
2019 Audi Q8 and 2017-2019 Audi Q7 vehicles are under recall due to a bolt connecting the steering shaft to the steering gear that may loosen and inhibit control of the steering wheel. The bolt, which was tightened during a 2015 -2019 manual rework process in factory assembly, may not have been torqued properly. Over time the bolt could loosen and cause a disconnect between the steering shaft and the gear. This could possibly lead to inhibited control over the steering wheel in the affected vehicles. There is no official remedy to the recall currently, but of the information released by Volkswagen Group of America the most likely remedy will be to manually tighten and permanently stabilize the bolt connecting the steering gear to the steering shaft. This will be done free of charge at any Volkswagen or Audi dealership.
The first two field reports were received between February 2019 and April 2019. The first case reported was by a customer who explained that there was excessive play in the steering wheel while driving. The second report explained an incident where the steering wheel stiffened up during vehicle operation. After a short investigation into the two field cases, improvement was made in the current manufacturing process to ensure that the incidents would not be repeated. At the time, these were the only two incidents that were believed to have occurred. The following year, in February 2020, an additional case was reported to Volkswagen. The Audi Product Safety Committee launched a formal campaign to investigate possible consequences and causes from this issue. On March 9, 2020, Audi Product Safety Committee determined that all vehicles that had been through any manual rework process between January 2015 and February 2019 were at a risk of a loss of steering control. With the newly received official report, Volkswagen decided on March 9, 2020 to issue a worldwide recall regarding the Audi vehicles worked on manually during the aforementioned period. As of yet, Audi nor Volkswagen has not released any information or knowledge on injuries involving this recall. If customers have questions they may call Volkswagen customer service at 1(800) 8822-8987.
For more information on this or other recalls past or present, visit MotorSafety.org.
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