re: NHTSA Campaign 20V036000
Laguna Hills, Calif. – January 23, 2020 – Fiat-Chrysler is recalling certain 2014-2019 Ram ProMaster Delivery Vans with 3.6-liter engines because of faulty transmission shifter cables that may separate and cause severe vehicle damage.
The estimated total of affected vehicles is 222,207.
Fiat-Chysler is recalling certain 3.6-liter transmission Ram ProMaster Delivery Vans that were originally assembled in Saltillo, Mexico. Of the recalled vehicles about 3% are expected to have the faulty transmission. If the transmission shifter cable separates the vehicle could experience problems with gear shifting. The driver of the vehicle may also notice that the transmission will read that it is in a different gear than the transmission has been set in, leading to a vehicle being put in park but still in drive or neutral gear. This could lead to injury both to vehicle occupants and those outside of the vehicle. Certain warning messages will display on the dash of the vehicle if the driver’s side door is opened and the transmission is not in park. Drivers will also find that the transmission is easier to shift if the shifter cable is separated.
According to the National Highway Traffic Safety Administration (NHTSA) there are zero reported field reports of issues and no crashes or injuries. Fiat-Chrysler has reported approximately 545 warranty claims.
Fiat-Chrysler has claimed that the solution to the issue would be to install a new shifter cable at no charge. Any Chrysler, Dodge, Jeep, Ram, or Fiat dealer will perform this repair. If customers have paid for the repair they will be reimbursed. Customers and vehicle owners will be informed about the recall by Fiat-Chrysler in May 2019.
Affected vehicle owners who suspecting that this recall applies to their vehicle are asked to bring their van into any authorized Ram dealership or to call Fiat-Chrysler customer service at 1 (800) 334-9200.
For more information on this and other recalls, visit www.motorsafety.org.
MotorSafety.org is a not-for-profit organization dedicated to vehicle safety and assisting consumers with the identification and resolution of vehicle manufacturing recalls and defects. Through education, awareness, government relations, repair facility referrals and strategic partnerships, MotorSafety.org hopes to remove every unsafe vehicle from the road, facilitate its proper repair, and ensure its prompt return to the owner once the vehicle has met the required safety and performance standards. For more information about MotorSafety.org, please email firstname.lastname@example.org.