re: NHTSA Campaign 20V036000
Laguna Hills, Calif. – May 26, 2022 – Fiat-Chrysler has remedied issues with 146,482 vehicles including the 2017 RAM Promaster that was dealing with transmission issues caused by a disconnected cable on the shifter. Additionally, 4,948 of these models have been categorized as unreachable and 3,527 have been removed from the recall. Three groups of these 2017 RAM Promaster models with Transmission Shifter Cables issues were remedied in 2020, four groups were remedied in 2021, and one group during 2022.
Laguna Hills, Calif. – January 23, 2020 – Fiat-Chrysler is recalling certain 2014-2019 Ram ProMaster Delivery Vans with 3.6-liter engines because of faulty transmission shifter cables that may separate and cause severe vehicle damage.
The estimated total of affected vehicles is 222,207.
Fiat-Chysler is recalling certain 3.6-liter transmission Ram ProMaster Delivery Vans that were originally assembled in Saltillo, Mexico. Of the recalled vehicles about 3% are expected to have the faulty transmission. If the transmission shifter cable separates the vehicle could experience problems with gear shifting. The driver of the vehicle may also notice that the transmission will read that it is in a different gear than the transmission has been set in, leading to a vehicle being put in park but still in drive or neutral gear. This could lead to injury both to vehicle occupants and those outside of the vehicle. Certain warning messages will display on the dash of the vehicle if the driver’s side door is opened and the transmission is not in park. Drivers will also find that the transmission is easier to shift if the shifter cable is separated.
According to the National Highway Traffic Safety Administration (NHTSA) there are zero reported field reports of issues and no crashes or injuries. Fiat-Chrysler has reported approximately 545 warranty claims.
Fiat-Chrysler has claimed that the solution to the issue would be to install a new shifter cable at no charge. Any Chrysler, Dodge, Jeep, Ram, or Fiat dealer will perform this repair. If customers have paid for the repair they will be reimbursed. Customers and vehicle owners will be informed about the recall by Fiat-Chrysler in May 2019.
Affected vehicle owners who suspecting that this recall applies to their vehicle are asked to bring their van into any authorized Ram dealership or to call Fiat-Chrysler customer service at 1 (800) 334-9200.
For more information on this and other recalls, visit www.motorsafety.org.
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