General Motors recalls vehicles with faulty front seats

 

Warren, Mich. – June 27, 2017 – General Motors has recalled more than 760 vehicles that may be equipped with unsafe front seat head restraints, according to documentation filed with the National Highway Transportation Safety Administration. The campaign affects 2016-2017 Buick Envision sport utility models produced between May 16, 2017 and May 27, 2017. GM estimates that 45 percent of the cars named in the campaign contain the defective equipment.

The Defect

The vehicles mentioned in the recall could feature front head restraints that do not comply with Federal Motor Vehicle Safety Standard 202a, which mandates that all restraints attach securely to seat backs, according to the U.S. Government Publishing Office. Buick Envision models come with backseat tablet computer holders that hook to the front seat head restraints. These devices could prevent restraints from fully engaging with seat backs, posing a serious safety hazard to drivers. However, GM has not received any accident or injury reports connected the defect.

Timeline of Events

On March 21, 2017, a GM employee and Envision owners filed an internal report alleging that the tablet holder prevented the head restraint on his vehicle from connecting properly with the seat back. The car company launched an official investigation May 11. GM engineers corroborated the report with the dealer that had sold the vehicle. The dealership also confirmed the tablet holder had been installed in multiple Envision models, some of which had been sold.

GM reviewed the instructions provided to dealers and discovered that they most likely caused confusion at the point of installation. Specifically, many technicians probably failed to remove the button caps located on the arms at the base of the head restraints, creating a situation in which these fixtures would not lock in place with the addition of the tablet holder.

On May 17, the Brand Quality Manager for Buick notified dealers across the country of the problem and instructed them to remove restraint button caps when installing tablet holders. The GM Open Investigation Review evaluated the investigation and resulting fix June 5. On the June 8, the automaker’s Safety Field Action Decision Authority chose to conduct a voluntary non-compliance recall.

The Solution

GM has distributed updated installation instructions. Dealers will reinstall the tablet holders in affected vehicles, free of charge, according to the NHTSA. The car company has yet to provide owner notification dates. However, those in need of immediate assistance can contact Buick customer service at (800) 521-7300 or call the NHTSA Vehicle Safety Hotline at (888) 327-4236.

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GM Recalls Buick Sedan Due to Power Steering Defect

Warren, Mich. – Mar. 24, 2017 – General Motors Co. has recalled more than 2,000 Buick sedans due to a serious power steering defect. The recall impacts LaCrosse models produced between August and November 2016, according to documentation filed with the National Highway Transportation Safety Administration.

The Defect

Affected vehicles include electric power steering connector cables that may not be properly sealed. These unprotected features are vulnerable to corrosion and could fail due to extreme oxidization or the development of high resistance, which can cause melting. This poses a serious risk to drivers, as the sudden loss of power steering can hinder vehicle operation and lead to crashes. No accidents or injuries have been attributed to the defect.

Timeline of Events

GM engineering personnel performed two separate wire-harness assessments at the Detroit-Hamtramck assembly factory on Oct. 8 and Nov. 1, 2016, according to the NHTSA. The evaluations targeted Buick LaCrosse models produced at the facility. The vehicles were found to contain unsealed EPS connectors. GM immediately modified its production workflows to address the mistake. Two day later, one vehicle systems engineer at the plant submitted a report detailing the issue. The automaker immediately launched a formal investigation into the defect Dec. 10, 2016.

Inspectors reviewed the faulty connectors and discovered that the OEM parts provider, Delphi Automotive Systems, had provided cables with badly crimped seals. GM personnel were able to remove the connectors without using tools or extreme force. The Safety Field Action Decision Authority division reviewed the results and called for an official recall Feb. 16.

The Solution

GM has ordered dealers to replace faulty EPS connector seals, free of charge. However, the automaker has yet to release an owner notification period, according to NHTSA records. Affected owners are encouraged to contact Buick customer service should they need more immediate help.

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GM Recalls Sports Cars Due to Air Bag Defect

Warren, M.I. – Feb. 21, 2017 – General Motors Co. has recalled more than 91,000 Pontiac and Saturn sports cars with defective air bags. The recall affects Pontiac Solstice coupes and convertibles, as well as Saturn Sky roadsters produced between 2005 and 2009, according to documentation from the National Highway Transportation Safety Administration.

The Defect

Both vehicles are equipped with passenger air bag suppression systems that leverage seat sensors to determine if passenger safety features should be deployed in the event of a crash. The sensors used in these systems can bend and become damaged over time with repeated passenger contact. In some cases, these devices can malfunction completely and inhibit air bag deployment, even when occupants are present. This presents serious safety risks, as passengers could be left without protection when an accident occurs.

Timeline of Events

In April 2016, an owner submitted a defect petition requesting that GM investigate the PPS systems in Solstice and Sky models. Roughly one month later, the automaker opened an internal inquiry. The NHTSA made GM aware of additional complaints soon after and, in July, solicited warranty information for potentially vehicles. On Dec. 15, GM launched an official investigation. Engineers met with NHTSA officials throughout December and January 2017. The automaker’s Safety Field Action Decision Authority initiated a recall Jan. 19 and notified dealers Jan. 26.

The Solution

GM has not yet developed a workable solution to the problem, according to documents filed with the NHTSA. There is no timetable for when a solution might be available but dealers have been advised to address customer concerns. Consequently, the automaker has updated its Global Warranty Management system so dealership personnel can effectively respond to individuals who may own affected vehicles. GM also advises Solstice and Sky owners to contact customer service for additional assistance.

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General Motors to Recall Nearly 50,000 Police SUVs

Fortune – December 10, 2016.


General Motors to Recall Nearly 50,000 Police SUVs

 

General Motors /react-text react-text: 221 plans to recall nearly 50,000 sport utility vehicles made for police departments and other government agencies because of a hazard in the cooling system. /react-text

react-text: 223 The problem affects the 2010 through 2014 models of the Chevrolet Tahoe Police Pursuit SUV…

Read the entire article on the Fortune website

Sean ReyesGeneral Motors to Recall Nearly 50,000 Police SUVs

Air Bag Software Issue for GM Vehicles

Detroit, MI – Oct. 21, 2016 – The software in the air bags of certain General Motors vehicles was the cause for the recall of about 4.3 million vehicles recently, according to the Detroit Free Press. The problem with the software is that, in certain circumstances, the electronic component tasked with deployment of the air bag will go into test-mode. If that was to occur, the result would be that the air bags would not deploy during a collision. For obvious reasons, that could translate to a major problem for the driver and passengers. Additionally, the seat belts may malfunction. So far, the defect has been linked to three injuries and even one death.

The Defect

Unlike many other recalls, the defect is a problem with the software as opposed to any hardware components. There is a sensing and diagnostic module that regulates both air bag deployment and seat belt pretensioners. Seat belt pretensioners are the part of your seat belt that is perhaps most responsible for saving lives. When you are in a collision, the sensors will trigger action by a concealed piston. The piston will fire into spool at the center of your seatbelt, which will, in turn, tighten around the wearer of the seat belt. Being pulled tightly against the car seat does a couple of things. For starters, it positions the passenger for the best use of the air bags. Also, it prevents the passenger from “submarining,” according to How Stuff Works. Submarining is the dangerous act of a passenger being pulled violently under the dashboard. The GM vehicles that are recalled include the 2014-2015 Buick LaCrosse, Chevrolet SS and Spark EV; the 2014-2017 Chevrolet Corvette, Trax, Caprice PPV, Silverado 1500, Buick Encore and GMC Sierra 1500; as well as the 2015-2017 Chevrolet Tahoe, Suburban, Silverado HD, GMC Yukon, Yukon XL, Sierra HD, Cadillac Escalade and Escalade ESV.

Timeline Of GM’s Response

In May of 2016, a 2014 Chevy Silverado crashed and the air bags inside did not deploy. General Motors reached out to auto parts manufacturing company, Delphi, right away. After months of vigorous testing and simulations, GM decided to recall the vehicles ahead of any more issues in early September. Luckily, the company is confident that the solution is not an overly complicated one.

The Solution

Owners of vehicles involved in the recall can stop by their local dealership to get the necessary software update, free of charge. General Motors will be contacting owners of affected vehicles to make sure they are informed. In a statement, GM maintained that the cost of this recall would not be a material one. The statement also said that GM would include information in their third-quarter earnings report which is expected to be released sometime around the end of October. That’s good news for General Motors, because in 2014 it had to pay nearly $2 billion in damages, compensation, fines and settlements for another recall involving the ignition switch.

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Windshield Wiper Module Issues Lead to GM Recall

Warren, Mich. — Oct. 14, 2016 — In the latest GM recall news, the manufacturer will address hundreds of thousands of its vehicles with windshield wiper system issues. According to official documents filed with the National Highway Traffic Safety Administration, the recall includes two 2013 vehicle models: the GMC Terrain and the Chevrolet Equinox.

Production periods for each of these affected models began on the same date, April 17, 2012. The Terrain production time range ended Aug. 13, 2013, while the Equinox production range ended Aug. 15. of the same year.

Though the original Part 573 Safety Recall Report did not list the exact number of vehicles, a later updated version listed the number as 367,808 potentially involved autos. All 100 percent of the recalled population is thought to be affected and have the defect.

This source said that the ball joints on some wiper modules could wear down and possibly detach from their sockets and separate entirely. Doing so could disable at least one wiper, making it more difficult for drivers to see during inclement weather.

GM first received report of the possible problems Dec. 15, 2015 through one of its staff members in Canada. The official investigation began Mar. 9, 2016, and the decision to finally conduct the recall came later, in August. The root cause of the ball joint corrosion issues was unidentified as of Aug. 18. The report did list the component supplier, Mitsuba, and noted that it is based in Monroeville, Indiana.

An Aug. 2 dealer-facing notice said that the remedy is still forthcoming and will appear in a later bulletin. However, the source did state that an update to the Global Warranty Management system’s Investigate Vehicle History would help dealers prepare by identifying the affected vehicles.

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Claims Dismissed as Aftermath of GM Ignition Switch Recalls Continues [Video]

New York City, N.Y. — September 05, 2016 — The repercussions of the GM ignition switch recall continue. Fortune recently reported on new rulings that leave the door open to further legal action.

The source said that the recall is associated with two hundred and seventy-five injuries, as well as one hundred and twenty-four deaths. It has also led to two billion dollars in payments and more than two and a half million recalled vehicles. The original problem involved switches that could suddenly shut off vehicle engines.

Even though a new owner bought GM about five years ago, an appeals court ruled that related lawsuits may still apply.

For the latest news on the GM ignition switch recalls, be sure to follow our blog. Thanks for watching.

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In Recalled GM Vehicles, Key Could Be Removed in Wrong Gear

Warren, Mich. — August 11, 2016 — According to National Highway Traffic Safety Administration documents, a new GM recall addresses ignition concerns in some vehicles. The Part 573 Safety Recall Report said that approximately 2 percent of 7,620 vehicles are estimated to have this defect.

Altogether, the impacted model years encompass a wide range, from 2010 to 2017. The earliest collective production date is September 28, 2009 and the latest is May 27, 2016. The latter of these applies to the latest recalled model, the 2017 Buick Verano. Buick, Chevrolet and GMC vehicles are all included in the recall.

In these vehicles, the ignition system could allow users to remove the keys. This not only represents a possible Federal Motor Vehicle Safety Standard violation, but it also could put the car and any occupants in danger if the driver removes the key without first engaging the parking brake or putting the vehicle in park.

Unlike with many recalls, the Part 573 Report said that this outcome is also one of the ways to identify that the issue is present: If the key can be taken out while a different gear is in use, the recall may apply. This problem seems to stem from Electronic Park Lock damage in some steering column assemblies.

According to the report, dealers will inspect and replace the lock housing. A July 2016 bulletin updated the original response method, which includes nine steps. Three of these involve a repeated testing of the ignition key and transmission. This is supposed to help dealers see whether or not they can remove the key in gears aside from park. If the vehicle contains the defect, dealers are instructed to hold it and keep it from further sale.

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Latest GM Recalls Add Numbers to Impact of Takata Inflators

Washington, D.C. — July 01, 2016 — In yet another expansion of the previous Takata air bag inflator recall, General Motors is updating the amount of vehicles affected by this action. The GM recalls are among the largest in the new group, accounting for around 1.9 million vehicles out of a total closer to 16 million.

As The Wall Street Journal described, there appears to be no end in sight to the continuing recall actions. For GM, affected vehicle model years range from 2007 to 2011, and include various models associated with the Cadillac, Chevrolet and GMC brands.

In a statement cited by the source, the manufacturer listed the latest steps taken to address Takata inflator-related issues and the future actions the manufacturer will perform. These include a conditioning study to test inflators, a part-return program and continued monitoring for existing GM vehicles that use the suspected units.

Depending on the environment, some inflators can rupture, posing a safety risk to occupants and possibly deploying metal. GM emphasized that its recall is “preliminary” in the press release and that the inflators in its vehicles were intended just for these specific models. As such, they are “packaged in the instrument panel in such a way as to minimize exposure to moisture from the climate control system.”

This statement also promoted GM’s agreement to work with the National Highway Traffic Safety Administration to accomplish recall goals. This includes abiding by an amended consent order from the agency and providing it with appropriate data as it works toward full recall completion.

As of May 4, the official NHTSA Takata recall page stated that GM has completed .16 percent of the total necessary air bag repairs. Only passenger-side air bags were listed.

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