General Motors recalling nearly 800,000 pickup trucks worldwide

CNBC -August 4, 2017

General Motors recalling nearly 800,000 pickup trucks worldwide

General Motors is recalling nearly 800,000 Chevrolet Silverado 1500 and GMC Sierra 1500 pickup trucks worldwide that could lose power steering, according to documents made public Friday.
The largest U.S. automaker said the 2014 model year trucks could suffer a temporary loss of electric power steering, especially during low-speed turning maneuvers, according to documents disclosed Friday by the National Highway Traffic Safety Administration.
The recall includes about 690,000 vehicles in the United States, 80,000 in Canada and around 25,000 in other markets. GM dealers will reflash the vehicle’s software to address the defect…

Read the entire article on the CNBC website

Sean ReyesGeneral Motors recalling nearly 800,000 pickup trucks worldwide

GM recalls vehicles with faulty seat belts


Warren, Mich. – July 10, 2017 – General Motors has recalled more than 40,000 vehicles possibly equipped with dysfunctional software, according to documentation filed with the National Highway Transportation Safety Administration. The campaign affects over one dozen models across multiple brands, including:

  • 2014-2017 Buick Encore sport utility vehicles
  • 2014-2016 Buck Lacrosse sedans
  • 2015-2016 Cadillac Escalade sport utility vehicles
  • 2015-2016 Cadillac Escalade ESV sport utility vehicles
  • 2014-2016 Chevrolet Caprice Police Pursuit sedans
  • 2014-2017 Chevrolet Corvette sports cars
  • 2014-2017 Chevrolet Silverado 1500 pickups
  • 2015-2016 Chevrolet Silverado 2500 pickups
  • 2015-2016 Chevrolet Silverado 3500 pickups
  • 2014-2016 Chevrolet Spark compacts
  • 2014-2016 Chevrolet SS sports sedans
  • 2015-2016 Chevrolet Suburban sport utility vehicle
  • 2015-2016 Chevrolet Tahoe sport utility vehicle
  • 2015-2016 Chevrolet Trax sport utility vehicle
  • 2014-2017 GMC Sierra 1500 pickups
  • 2015-2017 GMC Sierra 2500 pickups
  • 2015-2017 GMC Sierra 3500 pickups
  • 2015-2016 GMC Yukon and Yukon XL sport utility vehicles

GM suspects 75 percent of the vehicles named in the recall contain the outdated software.

The Defect

Affected vehicles contain sensing and diagnostic module software that may not properly deploy front air bags and seat belt pre-tensioning features in the event of an accident. This poses serious safety risks to drivers and passengers, as they may be left unprotected during collisions. However, the car company has not reports connecting the defective software to accidents or injuries as yet.

Timeline of Events

In September of last year, GM recalled more than 3 million vehicles believed to contain problematic SDM software, according to the NHTSA. Approximately 100 percent of the cars involved in the campaign contained the defect. GM ordered dealers to update the software in all recalled vehicles free of charge, a process that began that very month. Roughly 2.9 million were eventually serviced.

In April 2017, GM personnel conducted an internal audit, reviewing recall and repair records for recent campaigns. Auditors discovered three instances in which dealers had failed to update the SDM software on vehicles involved in the September 2016 yet reported that the repairs had been successfully executed. These findings prompted the auditors to evaluate additional repair records and OnStar diagnostic data for approximately 30,000 vehicles named in the aforementioned campaign. This data indicated that many more models connected to the campaign, an estimated 41,000, might have never received the SDM software update. On May 18, the auditors filed an internal report via the GM Speak Up program.

The GM Safety Field Action Decision Authority chose to conduct an official safety recall June 30. Dealers received notification July 10.

The Solution

GM has once again ordered dealers to updated the SDM software in affected models. The automaker has pledged to reimburse owners for the repair, according to documents submitted to the NHTSA. However, GM has not publicized an official notification date for owners. That said, those in need of immediate assistance can contact the customer care service correlating to their GM vehicles:

  • Buick Customer Care: (800) 521-7300
  • Cadillac Customer Care: (800) 458-8006
  • Chevrolet Customer Care: (800) 222-1020
  • GMC Customer Care: (800) 462-8782.

Owners can also reach to the NHTSA Vehicle Safety Hotline at (888) 327-4236.

adminGM recalls vehicles with faulty seat belts

General Motors recalls vehicles with faulty front seats


Warren, Mich. – June 27, 2017 – General Motors has recalled more than 760 vehicles that may be equipped with unsafe front seat head restraints, according to documentation filed with the National Highway Transportation Safety Administration. The campaign affects 2016-2017 Buick Envision sport utility models produced between May 16, 2017 and May 27, 2017. GM estimates that 45 percent of the cars named in the campaign contain the defective equipment.

The Defect

The vehicles mentioned in the recall could feature front head restraints that do not comply with Federal Motor Vehicle Safety Standard 202a, which mandates that all restraints attach securely to seat backs, according to the U.S. Government Publishing Office. Buick Envision models come with backseat tablet computer holders that hook to the front seat head restraints. These devices could prevent restraints from fully engaging with seat backs, posing a serious safety hazard to drivers. However, GM has not received any accident or injury reports connected the defect.

Timeline of Events

On March 21, 2017, a GM employee and Envision owners filed an internal report alleging that the tablet holder prevented the head restraint on his vehicle from connecting properly with the seat back. The car company launched an official investigation May 11. GM engineers corroborated the report with the dealer that had sold the vehicle. The dealership also confirmed the tablet holder had been installed in multiple Envision models, some of which had been sold.

GM reviewed the instructions provided to dealers and discovered that they most likely caused confusion at the point of installation. Specifically, many technicians probably failed to remove the button caps located on the arms at the base of the head restraints, creating a situation in which these fixtures would not lock in place with the addition of the tablet holder.

On May 17, the Brand Quality Manager for Buick notified dealers across the country of the problem and instructed them to remove restraint button caps when installing tablet holders. The GM Open Investigation Review evaluated the investigation and resulting fix June 5. On the June 8, the automaker’s Safety Field Action Decision Authority chose to conduct a voluntary non-compliance recall.

The Solution

GM has distributed updated installation instructions. Dealers will reinstall the tablet holders in affected vehicles, free of charge, according to the NHTSA. The car company has yet to provide owner notification dates. However, those in need of immediate assistance can contact Buick customer service at (800) 521-7300 or call the NHTSA Vehicle Safety Hotline at (888) 327-4236.

adminGeneral Motors recalls vehicles with faulty front seats

GM Recalls Buick Sedan Due to Power Steering Defect

Warren, Mich. – Mar. 24, 2017 – General Motors Co. has recalled more than 2,000 Buick sedans due to a serious power steering defect. The recall impacts LaCrosse models produced between August and November 2016, according to documentation filed with the National Highway Transportation Safety Administration.

The Defect

Affected vehicles include electric power steering connector cables that may not be properly sealed. These unprotected features are vulnerable to corrosion and could fail due to extreme oxidization or the development of high resistance, which can cause melting. This poses a serious risk to drivers, as the sudden loss of power steering can hinder vehicle operation and lead to crashes. No accidents or injuries have been attributed to the defect.

Timeline of Events

GM engineering personnel performed two separate wire-harness assessments at the Detroit-Hamtramck assembly factory on Oct. 8 and Nov. 1, 2016, according to the NHTSA. The evaluations targeted Buick LaCrosse models produced at the facility. The vehicles were found to contain unsealed EPS connectors. GM immediately modified its production workflows to address the mistake. Two day later, one vehicle systems engineer at the plant submitted a report detailing the issue. The automaker immediately launched a formal investigation into the defect Dec. 10, 2016.

Inspectors reviewed the faulty connectors and discovered that the OEM parts provider, Delphi Automotive Systems, had provided cables with badly crimped seals. GM personnel were able to remove the connectors without using tools or extreme force. The Safety Field Action Decision Authority division reviewed the results and called for an official recall Feb. 16.

The Solution

GM has ordered dealers to replace faulty EPS connector seals, free of charge. However, the automaker has yet to release an owner notification period, according to NHTSA records. Affected owners are encouraged to contact Buick customer service should they need more immediate help.

adminGM Recalls Buick Sedan Due to Power Steering Defect

GM Recalls Sports Cars Due to Air Bag Defect

Warren, M.I. – Feb. 21, 2017 – General Motors Co. has recalled more than 91,000 Pontiac and Saturn sports cars with defective air bags. The recall affects Pontiac Solstice coupes and convertibles, as well as Saturn Sky roadsters produced between 2005 and 2009, according to documentation from the National Highway Transportation Safety Administration.

The Defect

Both vehicles are equipped with passenger air bag suppression systems that leverage seat sensors to determine if passenger safety features should be deployed in the event of a crash. The sensors used in these systems can bend and become damaged over time with repeated passenger contact. In some cases, these devices can malfunction completely and inhibit air bag deployment, even when occupants are present. This presents serious safety risks, as passengers could be left without protection when an accident occurs.

Timeline of Events

In April 2016, an owner submitted a defect petition requesting that GM investigate the PPS systems in Solstice and Sky models. Roughly one month later, the automaker opened an internal inquiry. The NHTSA made GM aware of additional complaints soon after and, in July, solicited warranty information for potentially vehicles. On Dec. 15, GM launched an official investigation. Engineers met with NHTSA officials throughout December and January 2017. The automaker’s Safety Field Action Decision Authority initiated a recall Jan. 19 and notified dealers Jan. 26.

The Solution

GM has not yet developed a workable solution to the problem, according to documents filed with the NHTSA. There is no timetable for when a solution might be available but dealers have been advised to address customer concerns. Consequently, the automaker has updated its Global Warranty Management system so dealership personnel can effectively respond to individuals who may own affected vehicles. GM also advises Solstice and Sky owners to contact customer service for additional assistance.

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General Motors to Recall Nearly 50,000 Police SUVs

Fortune – December 10, 2016.

General Motors to Recall Nearly 50,000 Police SUVs


General Motors /react-text react-text: 221 plans to recall nearly 50,000 sport utility vehicles made for police departments and other government agencies because of a hazard in the cooling system. /react-text

react-text: 223 The problem affects the 2010 through 2014 models of the Chevrolet Tahoe Police Pursuit SUV…

Read the entire article on the Fortune website

Sean ReyesGeneral Motors to Recall Nearly 50,000 Police SUVs

Air Bag Software Issue for GM Vehicles

Detroit, MI – Oct. 21, 2016 – The software in the air bags of certain General Motors vehicles was the cause for the recall of about 4.3 million vehicles recently, according to the Detroit Free Press. The problem with the software is that, in certain circumstances, the electronic component tasked with deployment of the air bag will go into test-mode. If that was to occur, the result would be that the air bags would not deploy during a collision. For obvious reasons, that could translate to a major problem for the driver and passengers. Additionally, the seat belts may malfunction. So far, the defect has been linked to three injuries and even one death.

The Defect

Unlike many other recalls, the defect is a problem with the software as opposed to any hardware components. There is a sensing and diagnostic module that regulates both air bag deployment and seat belt pretensioners. Seat belt pretensioners are the part of your seat belt that is perhaps most responsible for saving lives. When you are in a collision, the sensors will trigger action by a concealed piston. The piston will fire into spool at the center of your seatbelt, which will, in turn, tighten around the wearer of the seat belt. Being pulled tightly against the car seat does a couple of things. For starters, it positions the passenger for the best use of the air bags. Also, it prevents the passenger from “submarining,” according to How Stuff Works. Submarining is the dangerous act of a passenger being pulled violently under the dashboard. The GM vehicles that are recalled include the 2014-2015 Buick LaCrosse, Chevrolet SS and Spark EV; the 2014-2017 Chevrolet Corvette, Trax, Caprice PPV, Silverado 1500, Buick Encore and GMC Sierra 1500; as well as the 2015-2017 Chevrolet Tahoe, Suburban, Silverado HD, GMC Yukon, Yukon XL, Sierra HD, Cadillac Escalade and Escalade ESV.

Timeline Of GM’s Response

In May of 2016, a 2014 Chevy Silverado crashed and the air bags inside did not deploy. General Motors reached out to auto parts manufacturing company, Delphi, right away. After months of vigorous testing and simulations, GM decided to recall the vehicles ahead of any more issues in early September. Luckily, the company is confident that the solution is not an overly complicated one.

The Solution

Owners of vehicles involved in the recall can stop by their local dealership to get the necessary software update, free of charge. General Motors will be contacting owners of affected vehicles to make sure they are informed. In a statement, GM maintained that the cost of this recall would not be a material one. The statement also said that GM would include information in their third-quarter earnings report which is expected to be released sometime around the end of October. That’s good news for General Motors, because in 2014 it had to pay nearly $2 billion in damages, compensation, fines and settlements for another recall involving the ignition switch.

adminAir Bag Software Issue for GM Vehicles

Windshield Wiper Module Issues Lead to GM Recall

Warren, Mich. — Oct. 14, 2016 — In the latest GM recall news, the manufacturer will address hundreds of thousands of its vehicles with windshield wiper system issues. According to official documents filed with the National Highway Traffic Safety Administration, the recall includes two 2013 vehicle models: the GMC Terrain and the Chevrolet Equinox.

Production periods for each of these affected models began on the same date, April 17, 2012. The Terrain production time range ended Aug. 13, 2013, while the Equinox production range ended Aug. 15. of the same year.

Though the original Part 573 Safety Recall Report did not list the exact number of vehicles, a later updated version listed the number as 367,808 potentially involved autos. All 100 percent of the recalled population is thought to be affected and have the defect.

This source said that the ball joints on some wiper modules could wear down and possibly detach from their sockets and separate entirely. Doing so could disable at least one wiper, making it more difficult for drivers to see during inclement weather.

GM first received report of the possible problems Dec. 15, 2015 through one of its staff members in Canada. The official investigation began Mar. 9, 2016, and the decision to finally conduct the recall came later, in August. The root cause of the ball joint corrosion issues was unidentified as of Aug. 18. The report did list the component supplier, Mitsuba, and noted that it is based in Monroeville, Indiana.

An Aug. 2 dealer-facing notice said that the remedy is still forthcoming and will appear in a later bulletin. However, the source did state that an update to the Global Warranty Management system’s Investigate Vehicle History would help dealers prepare by identifying the affected vehicles.

adminWindshield Wiper Module Issues Lead to GM Recall

Claims Dismissed as Aftermath of GM Ignition Switch Recalls Continues [Video]

New York City, N.Y. — September 05, 2016 — The repercussions of the GM ignition switch recall continue. Fortune recently reported on new rulings that leave the door open to further legal action.

The source said that the recall is associated with two hundred and seventy-five injuries, as well as one hundred and twenty-four deaths. It has also led to two billion dollars in payments and more than two and a half million recalled vehicles. The original problem involved switches that could suddenly shut off vehicle engines.

Even though a new owner bought GM about five years ago, an appeals court ruled that related lawsuits may still apply.

For the latest news on the GM ignition switch recalls, be sure to follow our blog. Thanks for watching.

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