Subaru Recalls More Than 200,000 Vehicles for Faulty Fuel Indicator

Laguna Hills, CA – November 12, 2018 – Subaru of America, Inc. (Subaru) is recalling certain 2018 Subaru Legacy and Outback vehicles due to a software issues that affects the vehicle’s fuel display. This recall is expected to affect 228,648 Subaru vehicles in North America.

The Defect

According to the NHTSA Recall Safety Report, due to a software error, the low fuel warning light may not light up to indicate the intended remaining fuel level and the distance-to-empty (DTE) display may incorrectly indicate a positive number even if the fuel tank is empty. This inaccuracy in the fuel display may cause a driver to unexpectedly run out of fuel and the vehicle to stall, increasing the risk of a crash.

Timeline of Events

In December of 2017, SUBARU CORPORATION (Subaru) received a technical report regarding the driving range indicator (DTE) in the multi-information display. The report indicated a positive distance-to-empty (DTE) when no usable fuel was remaining. A field part collection was requested, and between December 2017 and March 2018 p arts were collected from the field and sent to the supplier for an investigation which subsequently took place during April and June of 2018. In July 2018, the supplier submitted the investigation report to Subaru, whereupon, from August to October 2018, Subaru assessed their field data and the supplier’s investigation report to assess risk. On October 25, 2018, Subaru completed the investigation and determined that a voluntary safety recall should be ordered.

The Solution

Subaru will notify owners, and dealers will reprogram the combination meter software, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact Subaru customer service at 1-844-373-6614. Subaru’s number for this recall is WTW-82. Owners may also call the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153). The NHTSA Campaign Number for this recall is 18V-773.

Sean ReyesSubaru Recalls More Than 200,000 Vehicles for Faulty Fuel Indicator

293 Subaru SUVs to be Fully Replaced by Automaker

 

USA – Aug. 18, 2018 – In an unlikely move, the automaker Subaru has chosen to replace nearly 300 vehicles with defects, rather than reimbursing or repairing the offending SUVs. The faulty 2019 Ascent SUV model is missing key welds on the back-door hinges, and spokespeople from Subaru have chosen to pull the cars with the issue from the market.

The Defect

In key areas of the weld, there are spots missing along the B-pillar, which is located on the second-row door hinges. Subaru stated that the issue was due to incorrect programming in the welding software for the robots that manufacture the vehicles. If these doors or other car parts came loose due to the defect, it can cause risks of injury and accidents.

According to a Subaru representative, only nine of the defective vehicles were sold to the general public. They will replace all vehicles made and sold due to the severity of the defect. However, there have been no reports of any crashes or injuries of the Ascent SUV falling under this specific issue.

Timeline of Events

On July 21, the issue of defective welds was discovered on-property at a routine inspection. Due to the manufacturing error being contained swiftly, vehicles made between July 13-21 are affected. The total is 293 SUVs that are part of this specific recall.

There are 383,101 Subaru vehicles involved in the massive Takata airbag recall this year, which does not include the new Subaru Ascent SUV, according to Edmunds. Six models between 2003-2011 were affected.

The Solution

If consumers or retailers would like to contact Subaru’s customer service department directly, they can do so at 844-373-6614. Also, the National Highway Traffic Safety Administration (NHTSA) can provide additional information with the claim number 18V-508 on the NHTSA website. Subaru stated they plan to inform owners who bought the SUVs directly.

Sean Reyes293 Subaru SUVs to be Fully Replaced by Automaker

Subaru recalls vehicles with defective floor mat brackets

 

Cherry Hill, N.J. – Nov. 30, 2017 – Subaru of America has recalled more than 2,300 vehicles potentially equipped with defective floor mat brackets, according to documentation submitted to the National Highway Transportation Safety Administration. The campaign affects 2018 Subaru Crosstrek sport utility vehicles produced between May 16, 2017 and Sept. 7, 2017. The automaker estimates that all of the models referenced in the recall contain the defective parts.

The Defect

The affected models feature defective driver-side floor mat retention brackets that do not sufficiently secure floor mats. As a result, these fixtures can move out of position during vehicle operation and interfere with pedal usage, posing a serious threat to drivers. However, Subaru has yet to receive any reports linking the defective components to any accidents or injuries.

Timeline of Events

On Oct. 17, 2017, the automaker received a field report detailing an instance in which the driver-side floor mat in a 2018 Crosstrek slipped out of position. Over the next 12 days, Subaru engineers conducted an internal investigation, eventually determining that the floor mat retention brackets installed in the vehicle were defective. On Oct. 31, quality assurance and safety officials for the company decided that the features posed a serious hazard to owner and chose to launch a voluntary safety recall.

Subaru notified dealers of the impending recall Nov. 1.

The Solution

The car manufacturer has directed dealers to inspect the floor mat retention brackets in affected and replace them, free of charge, if necessary, according to an NHTSA recall acknowledgement document. Subaru began contacting owners Nov. 14. Those who need additional assistance can contact Subaru customer service at (800) 782-2783. Callers should use the internal recall reference code WTR-77. Owners can also connect with the NHTSA directly using its Vehicle Safety Hotline at (888) 327-4236.

adminSubaru recalls vehicles with defective floor mat brackets

Subaru recalls performance cars with defective audio equipment

Recall Masters  – November 1, 2017

Subaru recalls performance cars with defective audio equipmentgain

Subaru of America has recalled more than 9,100 vehicles possibly equipped with defective audio equipment, according to documentation filed with the National Highway Transportation Safety Administration. The campaign affects 2015 Subaru WRX performance sedans with production dates ranging from Jan. 17, 2014 to April 9, 2015. Subaru suspects 100 percent of the vehicles referenced in the action contain the defective equipment.

The Defect

The affected sedans likely feature factory-installed subwoofers positioned so that they abut luggage stowed in the trunk. This contact can loosen the subwoofer’s wiring, causing complete disconnection. Should these charged fixtures meet the metal frame of the subwoofer, an intermittent short may occur and damage to integrated circuit components. In some cases, the broken IC parts can generate constant electrical current, leading the subwoofer to overheat and increasing the likelihood of a fire. This poses an obvious safety threat to occupants…

Read the entire article on the Recall Masters website

Sean ReyesSubaru recalls performance cars with defective audio equipment

Subaru recalls performance cars with defective audio equipment

 

Cherry Hill, N.J. – Nov. 1, 2017 – Subaru of America has recalled more than 9,100 vehicles possibly equipped with defective audio equipment, according to documentation filed with the National Highway Transportation Safety Administration. The campaign affects 2015 Subaru WRX performance sedans with production dates ranging from Jan. 17, 2014 to April 9, 2015. Subaru suspects 100 percent of the vehicles referenced in the action contain the defective equipment.

The Defect

The affected sedans likely feature factory-installed subwoofers positioned so that they abut luggage stowed in the trunk. This contact can loosen the subwoofer’s wiring, causing complete disconnection. Should these charged fixtures meet the metal frame of the subwoofer, an intermittent short may occur and damage to integrated circuit components. In some cases, the broken IC parts can generate constant electrical current, leading the subwoofer to overheat and increasing the likelihood of a fire. This poses an obvious safety threat to occupants.

Owners with vehicles containing the defective equipment have reported hearing crackling noises. Subaru suggested turning off the car audio system to silence these sounds.

Timeline of Events

In January 2017, Subaru received a field report detailing an instance of subwoofer overheating in a 2015 WRX performance sedan. Two months later, quality assurance personnel at the automaker took possession of the subwoofer and amplifier from the vehicle named in the report. In April, the Japanese automaker shipped the parts to the supplier, Harman International Industries, for analysis. On April 28, Harman submitted its findings. Engineers at the audio company had discovered that the IC features in the subwoofer sustained damage due to overstress. They also found that an electrical short had occurred when the subwoofer wire made contact with the metal support frame. However, Harman could not identify the root cause of the short. As a result, Subaru launched its own investigation to better understand the origin of this electrical disturbance.

In May 2017, Subaru received another field report from a dealer in Australia. Again, the company requested and received the parts involved for evaluation. Four months passed before engineers at the company uncovered the root cause: contact between the subwoofer and luggage. On Sept. 29, Subaru decided to conduct a safety recall. The organization notified dealers Oct. 9.

The Solution

The automaker has directed dealers to inspect the subwoofer wires and install wire retainer clips in affected vehicles free of charge, according to a recall acknowledgment document from the NHTSA. In some cases, dealers may replace the subwoofers altogether, a repair that Subaru has also pledged to subsidize. Owners should have received notification Oct. 31 via first-class mail. Those that did not can contact Subaru customer service personnel at (800) 782-2783. Callers should use the internal recall identification code WTQ-76. Owners in need of further assistance or information can also contact the NHTSA using its vehicle safety hotline at (888) 327-4236.

 

adminSubaru recalls performance cars with defective audio equipment

Vaporizing fuel an issue in 2017 Subaru recall [Video]

Cherry Hill, N.J.—April 20, 2017—A new Subaru recall will target more than thirty-three thousand vehicles for a fuel system risk. The National Highway Traffic Safety Administration report said that the recall impacted 2017 Subaru Impreza 4D and 5D vehicles.

In these autos, drivers could have trouble starting the engine or keeping it going. This could signify an internal problem processing winter fuel. If the engine vaporizes the fuel, it could cause pressure to drop.

Although the problem concerns the fuel itself, it actually stems from the software installed within the engine control unit. The fix therefore will require new software for this system. Production for these impacted vehicles only recently ended March fifteenth, and the report estimated that all of the suspected vehicles likely had the defect.

adminVaporizing fuel an issue in 2017 Subaru recall [Video]

Subaru Recalls Impreza Vehicles Due to Display Glitches [Video]

Cherry Hill, N.J. — March 15, 2017 — Some Subaru Impreza vehicles are subject to a new recall, according to CNet.

The source said that these vehicles had display screen problems. Drivers attempting to use the backup camera could instead be greeted with an empty or frozen screen. The recall concerns approximately 26,564 autos. To fix this problem, dealers will install new software, supposedly as soon as March 20.

A user complaint from North Carolina addressed a similar concern with this same make and model last month. In a statement on the National Highway Traffic Safety Administration website, this unnamed owned said that the radio presets disappeared days after using the vehicle, and that the in-car Starlink system was making noise due to a problem with system code.

According to this note, Subaru customer service verified this unnamed person’s vehicle defect.

adminSubaru Recalls Impreza Vehicles Due to Display Glitches [Video]

Subura Recalling Cars for Problems with Rearview Camera [Video]

March 14, 2017 report from WILX NBC Channel 10 in Lansing, Michigan

Sean ReyesSubura Recalling Cars for Problems with Rearview Camera [Video]

Subaru Addresses Potential Engine Fires

Subaru is recalling several vehicle models in the U.S. due to engine problems that have the potential to cause fires. The defect was the result of an inappropriate manufacturing process, according to documents compiled by the National Highway Traffic Safety Administration.

The Defect

Subaru is recalling 100,127 Foresters from 2009-2013, Legacy and Outback models from 2007-2009 and WRX and STI models from 2008-2014. All models are equipped with a 2.5-liter turbocharged four-cylinder engine. The problem is that a faulty relay in these engines can cause the secondary air injection pump to fail. The pump may then end up working constantly, possibly overheating and melting and then igniting. Subaru believes that the check engine light would be lit if this had a chance of occurring in an affected vehicle.

Timeline

April 25, 2011: Fuji Heavy Industries, Inc. learned of a secondary air injection pump failure that caused the check engine light to go off, but did not result in fire. Fuji investigated and found that the relay associated with the pump had insufficient contact point pressure.

Oct. 10, 2013: Fuji learned of another secondary air injection pump catching fire, but could not investigate it properly.

May 8, 2015: Fuji was able to investigate a separate fire report and determined the cause.

Sept. 30, 2016: Fuji advised Subaru that it would have to conduct a recall of all affected vehicles in the United States.

Proposed Remedy

Subaru dealers will replace the affected secondary air injection pump with a countermeasured replacement pump. This will be done free of charge for all owners.

adminSubaru Addresses Potential Engine Fires

Steering Column Shaft Problems Prompt New Subaru Recalls

Cherry Hill, NJ — June 16, 2016 — A new Subaru recall effort will address 48,500 potentially compromised vehicles. Drivers in Subaru Legacy or Outback models from either the 2016 or 2017 model years may be in danger of crashing due to sudden steering loss.

As a recall acknowledgment document filed with the National Highway Traffic Safety Administration noted, this issue comes from steering columns that don’t properly connect the steering apparatus to the wheels.

The only component listed in this statement is the column, which was reportedly machined incorrectly during manufacturing. The Safety Recall Report, also available through the NHTSA, lists the production dates for each of the affected models: They range from Feb. 9 to May 6, 2016. This condition could mean that the wrong tool setting was used on the column when it was in manufacturing.

The recall timeline
According to the NHTSA documents, this recall has a relatively short history, with the first customer-related steering issue reported May 3. Further inspections followed on May 5, with the official safety recall determination coming just four days later.

May 9 was listed as the dealer notification date, and as of this writing, no planned owner notification date is given on the amended report dated for May 12. The recall will also include a stop sale for any of the affected Subaru vehicles in the U.S. market.

Because of the manufacturer’s fast response, it has already spurred changes to prevent this issue from hindering future vehicles. New screening practices went into use May 6. To address the potentially dangerous vehicles already in use, the report suggests dealers look at steering column lot numbers before deciding whether the entire column needs to be replaced.

Unlike the faulty shafts, replacement parts are correctly machined and will comply with the intended specifications. The column comes from supplier NSK Steering Systems America, based in Michigan.

All of the affected models are classified as “light vehicles” with a gas power train. While the 2017 Subaru Legacy has a 4-door body style, all of the other models are SUVs. The updated safety recall report lists the 2015 Subaru Outback as well, stating that it may have a defective steering column due to a previous service repair. Vehicle Identification Numbers are not included in this report.

A previous action
Some of the models in this notice were subject to other recent Subaru recalls. Last November, the 2016 Legacy and Outback vehicles were involved in a different action that also resulted from incorrect manufacturing practices.

As the recall report for that case noted, the drive shafts in 3,251 potential units could detach, since the fastening nuts were not properly tightened. This could lead to a fire hazard, since the unmoored drive shafts could hit the vehicle’s fuel tank and cause a leak.

Once again, improper tool use during manufacturing was at fault, since the loose nuts were not torqued correctly during the initial production. For the vehicle to pose a true fire hazard, however, the discharged fuel would have to come into contact with a source of ignition that would spark it into a flame.

This was another case of a fast-acting recall, since the announcement came just three days after Subaru of Indiana Automotive, Inc. discovered the issue, with dealer notification then scheduled for the same day.

Though the remedy mentioned possible replacement nuts and bolts, it also said that dealers could solve the issue by simply tightening these existing parts. A repair procedure document from the manufacturer stated that both the affected Outback and Legacy vehicle models began production on October 24, 2015. 

adminSteering Column Shaft Problems Prompt New Subaru Recalls