Chrysler recalls SUVs with defective driveshafts

 

Auburn Hills, Mich. – Sept. 21, 2017 – Fiat Chrysler Automobiles has recalled multiple vehicles likely equipped with defective driveshafts, according to documentation filed with the National Highway Transportation Safety Administration. The campaign affects 2017 Dodge Durango sport utility vehicles with production dates ranging from May 25, 2017 to June 2, 2017. FCA suspects all of the vehicles referenced in the recall contain the defective parts.

The Defect

Affected models contain overly shortened halfshafts that could disengage from differentials during operation. Should this occur, vehicles will unexpectedly lose motive power and the ability to shift gears. This increases the likelihood of high-speed collisions and therefore poses a serious risk to occupants. That said, FCA has not received reports linking the defective drivetrain features to any accidents or injuries. Drivers may hear noise coming from the underside of the vehicle prior to halfshaft disconnect.

Timeline of Events

On July 20, 2017, FCA engineers notified the company’s Vehicle Safety and Regulatory Compliance department that the halfshaft in one experimental model had disconnected during operation. From July 20 to Aug. 4, personnel from the automaker’s Supplier Quality Engineering group reached out to parts providers and worked with these firms to identify the structural issues that might have caused the instance of disengagement. On Aug. 4, the SQE group confirmed that GKN Driveline North America, based in Mexico, had shipped a total of eight driveshafts with incorrect lengths, five of which were installed in production vehicles. Four days later, the FCA VSRC department opened an investigation into the SQE group’s findings. FCA also determined that the shortened driveshafts had been used in 2011-2018 Jeep Grand Cherokee sport utility vehicles, but they did not cause technical issues.

On Aug. 24, members of the FCA VRC group decided to conduct a voluntary safety recall.

The Solution

FCA will direct dealers to replace the halfshafts in affected vehicles free of charge, according to a recall acknowledgment document from the NHTSA. The automaker plans to notify dealers and owners of the action Oct. 20. Owners in need of more immediate assistance can contact Chrysler customer service representatives at (800) 853-1403. Callers should use the internal recall identification code T55. Owners can also connect with the NHTSA directly via the agency’s Vehicle Safety Hotline at (888) 327-4236.

Sean ReyesChrysler recalls SUVs with defective driveshafts

Chrysler recalls vans with defective seatbelts

 

Auburn Hills, Mich. – Sept. 20, 2017 – Fiat Chrysler Automobiles has recalled more than 47,000 minivans possibly equipped with defective second-row seatbelts, according to documentation filed with the National Transportation Safety Administration. The campaign affects 2017-2018 Chrysler Pacifica minivans with production dates ranging from Nov. 1, 2015 to Aug. 24, 2017. FCA estimates that all of the vehicles named in the recall contain the defective safety features.

The Defect

The affected models contain second-row center seatbelt assemblies that were installed in such a way that can cause the left outboard seatbelt buckle may to come unlatched. This poses a serious safety risk to passengers in the left seating position in the second row, as they could be left unrestrained in the event of an accident. However, FCA has not received reports connecting crashes or injuries to the defective fixtures.

Timeline of Events

On May 12, 2017, members of the FCA Interior Restraints Engineering Department notified the company’s Vehicle Safety and Regulatory Compliance of an issue involving second-row seatbelt assemblies installed in 2017-2018 Chrysler Pacifica minivans. Engineers for the department had seen the left outboard seatbelt buckle in one recently assembled vehicle come unlatched during a chassis validation tests involving a water dummy ballast. From May 13 to Aug. 2, members of the FCA VSRU reviewed field information and conducted an investigation to see if the problem could be duplicated for testing. The automaker’s Vehicle Dynamics team succeeded in duplicating the issue during a laboratory test July 31.

On Aug. 2, the VSRU further reviewed the vehicle at the center of the original report and met with engineers from the VD group who confirmed that they had duplicated the issue described in the internal communication. The FCA Vehicle Regulations Committee reviewed the matter Aug. 24 and decided to conduct a voluntary safety recall to address the defective second-row seatbelt assemblies. The car company notified owners of the intended action Aug. 31.

The Solution

FCA has directed dealers to install shortened second-row seatbelt buckles designed to prevent unlatching free of charge, according to an NHTSA recall acknowledgement. The automaker will notify owners via first-class mail Oct. 20. Those in need of more immediate assistance can contact Chrysler customer service personnel at (800) 853-1403. Callers should use the internal recall identification code T54. Owners can also reach out directly to the NHTSA via its Vehicle Safety Hotline at (888) 327-4236.

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Chrysler recalls vehicles with defective water pumps

 

Auburn Hills, Mich. – Sept. 20, 2017 – Fiat Chrysler Automobiles has recalled more than 443,000 vehicles likely equipped with defective water pump bearings, according to a company press release. The campaign affects 2013-2017 Ram 2500 and 3500 medium-duty pickup trucks, as well as 3500, 4500 and 5500 heavy-duty pickup trucks.

The Defect

The vehicles referenced in the recall possibly contain water pumps with bearings that could overheat and catch fire under certain conditions. These fixtures increase the likelihood of engine fires and therefore pose a serious to occupants. However, FCA has not received reports connecting the defective water pump bearings to any accidents or injuries. Warning lights in affected vehicles may illuminate when water pump functionality has been compromised.

Timeline of Events

The automaker launched an investigation after receiving a customer complaint mentioning the defect. FCA engineers determined the root cause, finding that the issue existed only in Ram pickups with 6.7-liter engines.

The Solution

FCA has yet to release a timetable for owner notification or information on a workable remedy. Owners in need of immediate assistance can contact the FCA USA Recall Information Center at (800) 853-1403 or reach out to the National Highway Transportation Safety Administration via the agency’s Vehicle Safety Hotline at (888) 327-4236.

Sean ReyesChrysler recalls vehicles with defective water pumps

Chrysler recalls sports cars with defective oil cooler lines

 

Auburn Hills, Mich. – Aug. 24, 2017 – Fiat Chrysler Automobiles has recalled more than 1,200 sports cars with defective oil cooler lines, according to documentation filed with the National Highway Transportation Safety Administration. The campaign affects 2017 Dodge Charger and Challenger sports cars equipped with eight-cylinder Hellcat performance engines. FCA suspects 10 percent of the total number of vehicles referenced in the recall contain the defective parts.

The Defect

The models involved in this recall are equipped with engines whose engine oil cooler lines are not properly joined. Specifically, on the section of the EOC lines where chlorinated polyethylene hose meets aluminum tubing, the joints are not suitably crimped. This can lead to line separation and engine oil spillage, resulting in engine seizure and the risk of fire. Additionally, drivers may lose visibility due to oil spray covering the windshield. All of these outcomes pose serious safety hazards to drivers and increase the risk of an accident. However, FCA has not received any reports connecting the defect to any accidents or injuries thus far.

Timeline of Events

On May 13, 2017, engineers at the FCA assembly plant in Ontario, Canada, initiated a product recall after receiving three warranty claims mentioning EOC line separation, according to a chronology document submitted to the NHTSA. The FCA Vehicle Safety and Regulatory Compliance division immediately launched an investigation to better understand the consequences of the issue. On May 15, the parts supplier, Hutchings Automotive Products, performed production tests to determine if increasing the adhesive temperature during assembly would improve the structural integrity of the EOC line connections. These trials failed. Fifteen days later, FCA tested EOC line joints from aftermarket Mopar stock. These fixtures showed no signs of failure.

Over the week of June 12, FCA conducted more in-house tests to pinpoint the root cause of the EOC line separation. More than two weeks later, dealers in the U.S. market inspected approximately 50 vehicles to determine if they were equipped with the defective parts and needed repair.

On July 12, Hutchinson sent FCA results from an internal evaluation of the EOC hose material. The parts provider concluded that the material used to make the defective lines was out of specification. Two days later, FCA US Master Black Belt performed a parallel materials test and determined with 95 percent certainty that Hutchinson engineers were correct in their examination of the hose material.

With this information in hand, the FCA Vehicle Regulations Committee called for an official voluntary safety recall Aug. 1. As of that date, the car manufacturer had received a total of eight customer assistance and information requests, zero vehicle owner’s questionnaires and zero field reports related to the defective EOC line.

The Solution

FCA will direct dealers to replace the EOC lines in affected vehicles free of charge, according to a recall acknowledgment document sent to the NHTSA. The automaker plans to notify both owners and dealers on or around Sept. 22. However, owners in need of more immediate assistance can contact Chrysler customer service personnel at (800) 853-1403 or call the NHTSA Vehicle Safety Hotline at (888) 327-4236.

Sean ReyesChrysler recalls sports cars with defective oil cooler lines

Chrysler recalls vehicles with damaged alternator diodes

 

Auburn Hills, Mich. – July 14, 2017 – Fiat Chrysler Automobiles has recalled an estimated 442,214 vehicles potentially equipped with damaged alternator diodes, according to a company press release. The campaign affects a variety of models across multiple brands, including:

  • 2011-2014 Chrysler 300 sedans
  • 2011-2014 Two-door Dodge Challenger sports cars
  • 2011-2014 Four-door Dodge Charger sports cars
  • 2011-2014 Dodge Durango sport utility vehicles
  • 2012-2014 Jeep Grand Cherokee sport utility vehicles

Approximately 318, 781 of the vehicles originated from U.S. dealers, while 37,504 are circulating the Canadian and Mexican markets. The remaining 85, 292 are outside of the North American Free Trade Agreement zone. FCA estimates 100 percent of the vehicles named in the recall contain the defective part, according to documentation filed with the National Highway Transportation Administration.

The Defect

Vehicles named in the recall are suspected to contain alternators with diodes susceptible to thermal fatigue failure stemming from overstressed electric hydraulic power steering systems. In the event of a diode failure, the alternator ceases supplying the engine with electricity, leading to the unexpected loss of multiple features, including the antilock braking system, the electronic stability control system and the engine control module. In some cases, the vehicle my cease operation entirely. The diodes can also short circuit and cause fire, heat and smoke to rise from the engine.

FCA has received reports of two accidents related to the faulty diodes. However, the car company has yet to receive notification of any injuries connected to the defect.

Timeline of Events

FCA has not released details into the internal investigation that uncovered the problem. The company is expected to notify dealers on or around Aug. 24.

The Solution

FCA will direct dealers to replace the alternators in affected vehicles, free of charge, according to a recall acknowledgement document filed with the NHTSA. Owners should expect to receive notification via first-class mail on or around Aug. 24. However, those in need of more immediate assistance can contact the FCA U.S. Customer Care Center at (800) 853-1403 or the NHTSA Vehicle Safety Hotline at (888) 327-4236.

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Chrysler recalls vans with faulty wiring

 

Auburn Hills, Mich. – June 13, 2017 – Fiat Chrysler Automobiles has recalled more than 200,000 minivans that could be equipped with defective wiring. The campaign affects Dodge Caravans manufactured between August 2010 and July 2015, according to documentation filed with the National Highway Traffic Safety Administration. The car maker estimates that the defect is present in 1 percent of the vehicles named in the recall, 87,000 of which came from Canadian showrooms.

The Defect
Models named in the recall contain steering wheels with trapped wire harnesses. The electrical lines within these fixtures, some of which support driver-side front air bag functionality, can snag on a tab located between the back of the steering wheel cover and the horn plate. This contact can wear down the wire insulation, eventually causing complete breakage and resulting in inadvertent air bag deployment. This increases the likelihood of an accident. Vehicles with this issue have been shown to warn drivers when a dangerous situation is developing. The illuminated air bag indicator may come on prior to untriggered air bag deployment. Additionally, tests revealed that windshield wipers switch on and steering capabilities decrease immediately following the severance of air bag wires within the steering wheel.

The defect has caused no accidents to date, according to FCA. However, the automaker has connected eight driver injuries to inadvertent air bag deployment stemming from disconnected wires.

Timeline of Events
A recent internal investigation revealed the problem, according to a press release from FCA.

The Solution
The car maker has ordered dealers to inspect steering wheel wiring harnesses and replace them if necessary. FCA will reimburse owners for the expense. However, they must submit proof of payment before receiving refunds. The company notified dealers June 13, 2017 and plans to send communications to owners on or around July 28, 2017, according to a recall acknowledgment filed with the NHTSA. Owners in need of more immediate assistance are encouraged to contact the FCA customer service department or call the NHTSA Safety Hotline, (888) 327-4236.

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Chrysler recalls hybrid minivans with defective batteries

 

Auburn Hills, Mich. – June 9, 2017 – Fiat Chrysler Automobiles has recalled more than 1,600 hybrid minivans equipped with defective batteries, according to a company press release. The campaign affects 2017 Chrysler Pacific minivans, roughly 1,300 of which originated from American showrooms. The remaining vehicles were sold on the Canadian market. The car manufacturer is unsure how many of the models named in the recall contain the defective battery.

The Defect
Affected vehicles may include hybrid batteries with improperly functioning control module diodes. These fixtures, which manage the flow of electrical current between the battery and dependent parts, are prone to involuntary shutoff. If this occurs, the vehicle loses propulsion and ceases to operate. This possess a risk to owners, as such a stoppage could result in an accident. However, the automaker has found no accidents or injuries related to the faulty battery diode as yet. Should propulsion suddenly halt due to the defect, drivers will be able to continue their forward momentum and pull over, Road Show by CNET reported.

Timeline of Events
FCA discovered the defect after receiving reports from customers who experienced propulsion loss while driving. Engineers with the car maker investigated the issue and eventually found that defective diodes were to blame.

The Solution
The automaker has requested dealers replace the control modules in affected vehicles with models equipped with working diodes, free of charge. However, FCA is still working on developing a workable alternative, meaning owners will have to wait some time for service. Those in need of immediate assistance can contact the FCA Customer Care Center at (800) 853-1403. They can also call the National Highway Transportation Safety Administration’s Vehicle Safety Hotline at (888) 327-4236.

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Chrysler Recalls 300 and Charge Models Over Loose Bolts

Auburn Hills, Mich. – Feb. 16, 2017 – Chrysler has recalled more than 69,000 vehicles due to loose driveshaft bolts. The recall affects Chrysler 300 and Dodge Charger all-wheel-drive sedans produced between 2014 and 2017, according to documentation from the National Highway Traffic Safety Administration.

The Defect

The affected all-wheel-drive models feature abnormally loose driveshaft bolts. These fixtures can slacken to such an extent that the driveshaft disconnects completely and the vehicle loses power. This poses a serious hazard to drivers and can result in injury. There have been no reports of related injuries, according to the car manufacturer.

Timeline of Events

  • In January 2016, police departments across the country reported loose driveshaft bolts in interceptor versions of the Dodge Charger. Chrysler investigated the claim, and one month later evaluated fabrication procedures at its assembly plant in Brampton, Ontario.
  • On March 2, 2016, Chrysler launched an additional investigation into consumer models with the same driveshaft assembly. This included all-wheel-drive Dodge Charger and Chrysler 300 models produced between 2014 and 2017.
  • On June 30, 2016, the automaker advised engineers at the Brampton plant to increase the torque on driveshaft bolts to achieve optimal clamp load. Field reports following this change showed no signs of looseness.
  • Between June 2016 and February 2017, Chrysler collected and analyzed vehicle and warranty data to determine the scope of the problem.
  • On Feb. 3, 2017, Chrysler closed its review, identifying 69,298 potentially affected models.
  • On Feb. 7, 2017, the vehicle manufacturer initiated a voluntary recall.

The Solution

Chrysler has directed dealers to replace the driveshaft bolts in affected models free of charge. The recall is scheduled to begin March 31, 2017. Owners should expect to receive notice soon.

 

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Software Problems Part of New Fiat Chrysler Recall

Auburn Hills, Mich. — August 12, 2016 — Some relatively recent model year FCA vehicles could leave passengers in danger because of a wire harness problem. Autoblog recently featured a press release from the manufacturer of the 323,361 U.S. vehicles involved in the recall. These include the 2014 and 2015 Chrysler 200, Jeep Cherokee and other vehicles.

According to this source, affected vehicles were produced before Sept. 23, 2014. Though the vast majority of these are in the U.S., a total of 43,927 are outside of the NAFTA region, with thousands more in both Canada and Mexico.

The issue itself involves a wire-crimping problem, which could be temporarily fixed if drivers turn their vehicles on and off. The newer versions of these models will benefit from an updated harness manufacturing system.

Crimping a wire can require the right hardware. including a crimp cap or an appropriate crimping tool. The quality of the wire makes a difference, too, as it needs to match the appropriate engine system.

Last year, the 2015 Cherokee was part of multiple Jeep recalls. One of these was in December and involved a possible short circuit in the power liftgate module that may have left drivers at risk of fire. Dealers were instructed to add a water shield in an acknowledgement statement dated for December 17.

Another recent recall with the same make and model was reported in October. That action concerned Jeeps with air conditioning hose issues that could have also left the occupants at risk of fire. The solution involved replacing the hose after inspection to keep it from contacting the exhaust manifold.

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Some Chrysler Windshields Could Dislodge in Crash [Video]

Detroit, MI — March 07, 2016 — Starting next month, a Chrysler recall will affect hundreds of vehicles manufactured with expired urethane primer. This chemical may make it more likely for the windshields in these vehicles to dislodge.

This action comes from tests that revealed the possible effects of using primer past its expiration date. Older coats of primer were found to ineffectively bond on the windshield. There have currently been no reports of injuries from this problem, though the dislocated windshields could potentially hurt a vehicle’s occupants.

The recall extends to two models: the Town and Country and the Dodge Grand Caravan. Manufacture dates range from August 2014 to December 2015. Dealers will remedy the issue by replacing the windshields as needed

Be sure to visit our blog often for the latest news on Chrysler recalls. Thank you for watching!

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